FoxTrot Works

We provide IT systems management and administration services, including device procurement, provisioning and deployment. We can comprehensively manage your IT infrastructure including business telephones, computers, user workstations, software licensing and user accounts – so you can bring your focus back to your core business.

Don’t jeopardize your organizations cyber security – ensure your staff are well trained and ready to respond, report, and reflect potential intrusion or exploit attempts. Educated users minimize your business’ risk exposure.

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We provide InfoTech and NetSec auditing, compliance assurance, attack surface inspection, user security campaigns, business process and quality control auditing, and disaster recovery planning.

DESCRIPTION

Our service and support technicians are the people that keep the wheels rolling – troubleshoot system failures, identify and repair misconfigured and broken equipment, and ensure the quality delivery of our managed service guarantee.

RESPONSIBILITIES

-Use your computer and technical knowledge to deliver customer support and service
-Make technical service calls for on-site hardware and software issues
-Repair component failures in desktops, servers, and portable devices
-Have a good working knowledge of system and network technologies
-Deliver exceptional customer service and efficient results
-Be mindful of physical and virtual security
-Provide remote customer user support and configuration
-Troubleshoot Windows, Mac, Linux, and other systems
-Configure automated system deployment and provisioning

REQUIREMENTS

Applicant must have good working knowledge of computer repair, a valid drivers license, and have in-depth knowledge of computing and information technology concepts and technologies- including networking, security, deployment, automation, and storage. Mathematical proficiency and programming experience are also beneficial. Available in-office or remotely.

DESCRIPTION

If you’ve got technical expertise, knowledge of computer systems, interpersonal skills and a desire to help others prosper, instructing our training courses might be for you. We deliver training remotely (live), virtually (pre-recorded), or on-site (live) – many options for many trainers. Our current courses are primarily targeted at entry-to-advanced users, focusing on desktop and software usage, security awareness, and productivity. What’s more? We’d be happy to work with you to offer your own idea for a training workshop – or provide one of our workshops in your corner of the world.

RESPONSIBILITIES

-Develop course and class training plans
-Deliver course and class training plans on-site and virtually
-Administer end-of-course tests and remit results
-Record training sessions for later virtual augmentation and delivery
-Suggest new training courses with industry appeal
-Occasionally develop specialized customer training solutions
-Work with our auditing and service staff to provide added-value

REQUIREMENTS

Applicant must have prior experience in some inter-personal capacity, training, instruction, auditing or sales are preferred. You must have a valid driver’s license, pass a background check, have a clear and distinct voice, and should be fond of public speaking. A sense of humour is a bonus, and a good knowledge of computer systems, security, and software is a must. We will train you on our course material prior to any expectation of delivery, of course – skills bootstrapping!

Colocation & Cloud Web Hosting Options - We partner with major providers in Canada, the United States of America, and the European Union to deliver versatile and adaptive cloud solutions that are fault-tolerant and highly-available to ensure your business systems stay resilient and responsive. Contact us today! Versatile support options including semi-managed, fully-managed, on dedicated, virtual, or colocated hardware.

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High Availability and Failure Tolerant Cloud Infrastructure Solutions
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What’s your disaster recovery plan?
Make it more than “start over”.
Automated Backup & Verified Recovery; We do it.
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Remote site support, site sensing & telemetry, overnight, next day, and same-day service - with our managed support plans.
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Don’t let storage space compromise your recovery or operations strategy. We offer Personal & Business cloud storage solutions, and automated backup software, through our partnership with Iperius Backup. Secure data storage in Europe - secure and off-site, no matter what the disaster. Check out our website for more!
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InfoTech Service & Support Solutions in the Greater Toronto Area, South Central Ontario, and Remotely Worldwide
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