ComputerTalk

At ComputerTalk, growth doesn't stop after you're hired—it continues every step of the way.💫

In our latest staff spotlight, Narthanan shares how a Help Desk opportunity turned into a journey of learning, mentorship, and an exciting new chapter within the company.

Read his story 👉️ https://buff.ly/OAVUVAT

One Opportunity with Endless Possibilities Discover how one ComputerTalk employee turned a Help Desk opportunity into a growing career journey, supported by a culture of connection, mentorship, and internal mobility.

One of our customers is achieving 60% chat deflection with AI Agents - self-service that scales without breaking your budget.

See how by visiting us at CCW booth #808, June 22–25!👇️

ComputerTalk Is Heading to CCW Las Vegas 2026 ComputerTalk is heading to CCW Las Vegas 2026 as a sponsor. Come see ice Contact Center and iceAI Studio in action, or book a demo to see how we help enterprise contact centers reduce costs, scale self-service, and get real ROI from AI.

Invest in your agents, and your customers will notice.

From coaching to hands-on learning, here are 10 training methods that can help you build a more productive, customer-focused contact center. 📈

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Top 10 Training Methods to Increase Agent Productivity and Customer Experience Contact centers are the direct point of communication between you and your customers. They influence the perception of your organization and play a role in customer satisfaction with your product or service, directly influencing if customers are going to recommend you to others.

Moving your contact center to Microsoft Teams shouldn't mean ripping out the carrier that already works. 📞

With bring your own carrier (BYOC) and Direct Routing, you keep your SIP trunks and the numbers customers know, while ice Contact Center brings routing, IVR, recording, and omnichannel service into Teams. ✅

👇️Read more about it in our latest blog👇️
https://buff.ly/Ky5nBRR

Bring Your Own Carrier to Your Microsoft Teams Contact Center: What It Means and How It Works Bring your own carrier (BYOC) lets you keep your existing telephony provider while modernizing your contact center in Microsoft Teams. Learn how Direct Routing, certified SBCs, and ComputerTalk's ice Contact Center make the move practical.

When used effectively in a contact center, AI can help reduce costs, increase agent efficiency, improve customer satisfaction, and more. Read our blog to find out how!

7 Ways Investing in Contact Center AI Can Benefit Your Organization There's been a lot of buzz around artificial intelligence (AI) in recent years. Many organizations are already investing in it or considering investing in it in the future. Naturally, they want to know what kind of financial returns they can expect and how they will achieve them.

Shorter wait times. Better customer experiences.

Explore 7 strategies to improve efficiency without sacrificing service quality.

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How to Reduce Call Center Wait Times: 7 Proven Strategies Find out how you can shorten hold times, help your agents work more effectively, and keep customers from hanging up in frustration. These 10 strategies will help you improve results without sacrificing service.

The most successful contact centers aren't chasing trends—they're investing in what works.⚙️

See which CX technologies are delivering results in 2026.

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Contact Center CX Trends for 2026: The Investments That Deliver Results AI has moved out of pilot mode and into core operations, and budget holders want results, not experiments. They want faster resolutions, fewer repeat calls, and higher first contact resolution.

We had a fantastic evening aboard a boat cruise with our partner Compugen and their customers. It was a great opportunity to network, exchange insights, and build relationships. 🛥️

Great to connect with everyone who attended! 😄

Most AI demos at CCW Las Vegas overlook the hardest part: when your products and policies change, who keeps the bot giving the right answers?

iceAI Studio lets your managers update the knowledge base themselves, so the bot stays accurate. One of our customers achieves 60% chat deflection this way.

Come visit us at booth #808, June 22-25, to see iceAI Studio in action👇️

ComputerTalk Is Heading to CCW Las Vegas 2026 ComputerTalk is heading to CCW Las Vegas 2026 as a sponsor. Come see ice Contact Center and iceAI Studio in action, or book a demo to see how we help enterprise contact centers reduce costs, scale self-service, and get real ROI from AI.

Retail customers demand fast support — but making agents manually search through separate systems for ecommerce, shipping, payments, and returns can slow it down.

Here's where AI in retail contact centers actually helps👇️
🔗 https://buff.ly/O1NaubK

AI Use Cases in Retail Contact Centers: Transforming Customer Experience at Scale Retail support is complex. AI can simplify it. Explore the top use cases for AI in retail contact centers — from smarter routing and chatbots to fraud detection and workforce planning.