DEVTEL Communications Inc.

PSA: Help Us Kill the Noise on Your Internet Line

Over the last few months, some customers have seen random slowdowns and drops. We’ve tracked this to “noise” on the coax cable network that carries your internet service. That noise makes it harder for modems to stay locked in, which can knock people offline or cause buffering and drops in service.
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The outlet in the photo is a coax wall plate. You may have one or several of these in your home, sometimes in different styles. Years ago they were used for analog cable TV, over‑the‑air TV, AM/FM radio tuners, and even satellite receivers. Today, that same coax is used almost entirely for internet data.

Here’s the problem: many older devices that are still plugged into those coax outlets can leak unwanted signals back into the network. That “noise” doesn’t just affect you – it can impact your neighbors in the same area as well.
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Here’s how you can help clean things up:

If you have a TV connected directly from the wall with a coax cable (no working cable box), please disconnect that coax cable.

If you have an old stereo or radio tuner connected to the wall with coax, please disconnect it.

If you have an old satellite receiver that hasn’t worked in years, please disconnect its coax from the wall.

If you have working cable TV boxes from your current provider, you can leave those connected. If you have old, unused cable boxes that no longer work, please disconnect their coax cables too.
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These small changes at home can remove a lot of noise from the cable plant and help make your internet connection – and your neighbors' – more stable and reliable.

Thanks for helping us keep the network clean!

The team at DEVTEL Communications would like to wish you all the best this holiday season!

We will be spending a little extra time with our loved ones......

BUT!!!! we will be available if you need something urgent, please leave us a voice mail if you call us at 778-526-8044 or drop us an email at [email protected] and we will get back to you ASAP.

We will be back to regular office hours Mon - Fri 9-5 as of Jan 5, 2026.

Stay safe
Stay kind
Stay connected
DEVTEL.CA

From all of us at DEVTEL....

Have a super fun and safe Halloween!!!

Also.....Go JAYS!!!!!

We hope you have an amazing Thanksgiving long weekend. Get stuffed and spend time with those you love.

Stay Safe
Stay Kind
Stay Connected
www.devtel.ca

Update: 6:45 pm, Sept 13

Looks like we are back up and running. If you are still having issues please try to power cycle your gear, unplug both, plug your modem back in, wait for 4 solid lights, then plug in your router, then wait 5 mins.

If you are still having issues after that then give us a call or email us at [email protected]

Looks like we are experiencing an area outage in and around the Pine Ridge / Pine Tree Valley area.

We are on it.

No ETR.