IT Horizons

June is National Indigenous History Month in Canada, a time to recognize and celebrate the histories, cultures, and contributions of First Nations, Inuit, and Métis Peoples.

At IT Horizons and Saltmedia, working alongside Indigenous organizations and businesses is part of what we do year-round. These relationships are grounded in respect, trust, and a shared commitment to meaningful, community-focused work.

While we don’t always speak publicly about specific projects due to cybersecurity, privacy, and confidentiality requirements, we’re grateful for the partnerships we’ve built and the work we’re able to contribute to together.

We hear the phrase “in the cloud” all the time, but what does it really mean for your data? Every file, photo, or system you rely on lives somewhere, and someone is responsible for looking after it.

That’s where data stewardship comes in. Do you know where your data is stored, who can access it, and which laws protect it? Understanding these basics can help you make more informed choices and keep your data in safe hands.

Read our latest blog for more information. www.ithorizons.ca/about/it-horizons-blog/entry/it-horizons-and-data-stewardship

Red Dress Day Matters

Today, May 5, is the National Day of Awareness for Missing and Murdered Indigenous Women, Girls, and Two-Spirit+ people (MMIWG2S).

As an Indigenous woman-owned business, Red Dress Day holds special significance for the Saltmedia team and our sibling company IT Horizons. It’s a time to remember those who are missing, honour lives taken too soon, and stand with families and communities and those we never met.

You can take time to learn more by attending a local event, reading and sharing information, or talking with family and friends about why this day matters.

Awareness helps build understanding, respect, and stronger communities.

Learn more www.mmiwg-ffada.ca/final-report/

Data loss tends to happen at the worst possible moment.

Some of the most common causes are:
• Human error
• Hardware failure
• Malware and cyberattacks
• Software corruption

The important question is: how can you prevent it?

At IT Horizons, we help small and growing businesses protect what matters most. If you have five or more computers, it may be time to consider a more reliable backup solution. It may be more affordable than you think.

Now’s the time to put the right protection in place. Contact us today www.ithorizons.ca/contact.

Grow your organization with technology and IT Horizons. Trusted IT support.

🌍 Earth Day on Turtle Island 🐢

Today, Saltmedia would like to acknowledge Mother Earth and the teachings of Indigenous Peoples who have cared for this land since before time. Many Indigenous Nations know this place as Turtle Island, which is a reminder that the land is alive, connected, and deserving of respect.

Earth Day is more than one day. It’s a responsibility to protect the waters, respect the land, and think of the generations ahead.

As we reflect today, may we listen to Indigenous voices, learn from traditional knowledge, and take action to care for the Earth together.

🪶 Land, Water, Community, Responsibility!

Original art is copyrighted by Angie Saltman. To purchase, visit www.aanji.ca

Are we having fun yet?

Today is International Fun at Work Day!

Now’s your chance to make someone smile! You can:

😊 Tell a ‘Mom’ joke

🌸 Buy someone a flower

⭐ Give someone a sincere compliment

And don’t forget about you! You deserve a little fun, too.

Proud to Support Indigenous Leadership and Women in Tech

We’re proud to share that Angie Saltman, partner at IT Horizons and President of Saltmedia, is representing our team at the Indigenous Tech Conference this week in Vancouver.

Angie has been a leader in building Indigenous‑aligned IT systems, with nearly a decade of experience as a service computer technician before co‑founding IT Horizons. She's helped grow our managed IT services into a practice that prioritizes data residency, data sovereignty, and keeping Canadian data in Canada. She'll be on the Data Sovereignty Panel on Wednesday.

If you're at the conference (lucky you!), say hi to Angie!

Pictured is Angie with Jacqueline Jennings from the Fireweed Institute.

Congratulations to 6S Fabrication! It's always an honour to support local businesses.

🎉 Exciting News! 🎉

We decided to add a runner-up in our Anniversary Contest. Congratulations to 6S Fabrication, who have won a $2,000 support package!

6S Fabrication Ltd. is a family-run, Grande Prairie-based welding and fabrication shop. They work hard to keep services affordable for local businesses, farmers, and ranchers, while investing in the future through apprenticeship training and knowledge-sharing.

They also sponsor local athletes and organizations and plan to offer scholarships to help youth, especially Indigenous youth, build rewarding careers in the trades.

Congratulations, 6S Fabrication, and thank you for your dedication to your customers, apprentices, and community!

Congratulations to Sacred Workplaces, the winner of our anniversary contest! They've won $5,000 in services from Saltmedia and IT Horizons.

Our teams reviewed all the entries and voted for Sacred Workplaces because of their compelling vision and needs.

Sacred Workplaces’ vision goes beyond surface-level inclusion, embedding Indigenous wisdom into practical tools that transform workplace culture. Their commitment to relationality, reciprocity, and sustainability reflects the kind of meaningful, systemic change our team strives to support.

We're so excited to support Carrie Lamb and the Sacred Workplaces team!

We're so grateful to each organization and business that took the time to apply and share their stories. Thank you!

We're hiring a post-secondary student for our Grande Prairie office!

Help Desk Analyst (Tier 1 Support )

Position Summary

The Entry Level Help Desk Analyst (Tier 1) provides front-line technical support to users, assists in troubleshooting hardware and software issues, and contributes to small-scale IT or system improvement projects. This entry-level role is ideal for someone looking to begin their career in IT service delivery and gain hands-on experience in support and project coordination. Must be able to work 20 hours a week at our Grande Prairie location.

Key Responsibilities

▪ Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
▪ Diagnose and resolve Tier 1 hardware, software, and network issues.
▪ Escalate unresolved incidents to Tier 2 or specialized support teams as required.
▪ Track, document, and update service requests using the help desk ticketing system.
▪ Assist with user account setup, password resets, and access permissions.
▪ Support basic system updates, testing, and small project implementations.
▪ Collaborate with IT teams to ensure consistent and efficient service delivery.
▪ Contribute to the knowledge base documentation and user guides.

Qualifications

You must be a student working toward a diploma or certificate in Information Technology, Computer Science, or a related field (or equivalent work experience). You can be a part-time or full-time student or in a co-op, as long as you’re registered in good standing with a post-secondary institution.

▪ Basic knowledge of Windows, MS Office, and networking fundamentals.
▪ Strong communication, organizational, and problem-solving skills.
▪ Customer-focused mindset with attention to detail and follow-through.
▪ Ability to translate 'tech talk' into plain language
▪ Ability to manage multiple tasks in a fast-paced support environment.

Preferred Assets

▪ Experience with help desk or ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk, Jira).
▪ Exposure to ITIL principles or IT service management practices.
▪ Familiarity with basic system administration and technical troubleshooting.
▪ Interested in learning project coordination and system implementation support.

What We Offer

▪ Starting wage is $20-25/hr.
▪ Mentorship and training in digital marketing tools and analytics.
▪ Opportunities to work on live campaigns and build a portfolio.
▪ Supportive, collaborative team culture with room for growth and potential for full-time

More information at https://www.ithorizons.ca/now-hiring/93-help-desk-analyst-tier-1-support

Please apply by November 24, 2025.

We’ll continue to welcome applications after this date for a future cohort.