Redman Tech

Gone, but not forgotten. We will take time to remember you.

Have a scare-rific Halloween! We might not be able to do what we would normally do on this day, but we can still have fun, dress up and celebrate the holiday! What did you dress up as this year? How did you make it spooktacular? Share pics!

ROLE AND PURPOSE

The Customer Support Representative, reporting to the Director of Customer Support, is the point person for our clients, thinking on their feet as they deliver world-class service. They are responsible for using excellent, in-depth knowledge of Redman/Brivity/Relaythat Platform as well as communicating effectively with team members both within the customer service department as well as team members from design, development, and sales departments as needed.

DUTIES AND RESPONSIBILITIES

Be proactive about identifying the solution
Take a hands-on approach to resolving every issue from start to finish
Over time you will become well versed and knowledgeable about our products and services and function as the primary point of contact for customer service and support

Resolve product or service problems by clarifying the customer's problem; determining the cause of the issue; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain customer records by updating account information
Maintain financial accounts by processing customer adjustments
Recommend potential product modifications to developers by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team efforts by accomplishing related projects as needed
Attract potential customers by answering product and service questions; suggesting information about other products and services
SKILLS & COMPETENCIES

Strong communication skills (written/verbal)
Strong problem solving abilities Computer/Tech literacy

The ability to talk with and listen to our customers like an expert
Must work in Edmonton office.
QUALIFICATIONS

2-4 years experience in Customer Service/Account Representative/Client Care preferred
HTML/CSS Experience bonus
Experience working in real estate-related businesses preferred but not required.
Benefits:

Happy Canada Day Everyone! Don't let the turmoil of the times, make you forget about all the great things about Canada. Let's get out and Celebrate safely and socially distanced.

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