Arrow Technology Group

**Internet Outage Update – Gregoire**

We are aware of the current internet outage affecting customers in Gregoire.

The outage has been caused by a core equipment failure on Bell’s network equipment, which is the location where Arrow connects into the network. Bell has advised us that replacement equipment is expected to be onsite by **12:00 noon**.

Once the equipment arrives, Bell will begin the repair process, and we will continue to monitor the situation closely. We will provide further updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience while this issue is being resolved.

Good morning, JDP community!

We wanted to let everyone know that our team is in the area today removing a tower. While this work is taking place, please know that we are still here and committed to serving your community with fiber service.

We truly appreciate the opportunity to serve your community and are grateful for your continued support. We will continue providing fiber-to-the-home service as well as some wireless and look forward to supporting your connectivity needs for years to come.

Thank you for allowing us to be part of your community!

We sincerely apologize for the current outage affecting Gregoire.

Our team is working to complete repairs, and the estimated restoration time is **8:00 AM Monday**. As part of this repair, we will also be installing an improved redundant backup system to help prevent outages like this in the future.

We understand how frustrating service interruptions can be, and we truly appreciate your patience and understanding while we work to restore service as quickly and reliably as possible.

Thank you for your continued support.

Garden River, Meander River, and Zama
There is confirmed power outages in the region affecting services. Once we receive an ETA from ATCO we will update our post

Thank you for your understanding.

Wabasca, Bigstone, Calling Lake, and Gambler
Power has been restored but not all services are reconnecting. Techs are aware and working this now.

**Power Outage Notice**

Wabasca, Bigstone, Calling Lake, and Gambler are currently offline due to a regional power outage.

We are waiting for an ETA from Fortis and will share an update as soon as more information becomes available.

Thank you for your patience and understanding.

www.atg.ca

www.atg.ca

https://atg.net/calling-lake-permission-form/

Kikino Metis Settlement We are still asking for permission to put fiber to your home. https://atg.net/kikino-permission-form/

All services were active as of 5pm April 19. If you are not online please call our office 1-877-701-4050.

There is a Upstream Carrier Outage Occurring Effecting Internet Services to Multiple ATG Serviced Regions - We apologize for the inconvenience and will make sure that ARROW INTERNET services are back up as quickly as possible once the critical issue is resolved.