Hosted_IP_PBX

📞 আপনার অফিসের জন্য স্মার্ট IPPBX সল্যুশন!
কম খরচে, আধুনিক যোগাযোগ ব্যবস্থা এখন হাতের মুঠোয়
🎯 কেন আমাদের সার্ভিস বেছে নেবেন?
✅ সেরা কল রেট – আপনার কল খরচ হবে অনেক কম
✅ IP ফোনে ফ্রি কল – IP ফোন থেকে IP ফোনে একেবারে ফ্রি
✅ একাধিক এক্সটেনশন – এক্সটেনশন টু এক্সটেনশনে ফ্রি কল
✅ ইন্টেলিজেন্ট IVR – প্রফেশনাল কাস্টমার সার্ভিস সিস্টেম
✅ কল কনফারেন্স ও ফরওয়ার্ডিং – টিম কমিউনিকেশন আরও সহজ
✅ কল রেকর্ডিং ও নিরাপত্তা – গুরুত্বপূর্ণ তথ্য আর হারানোর ঝুঁকি নেই
✅ দ্রুত টেক সাপোর্ট – যেকোনো সমস্যা, সমাধান আমাদের দায়িত্ব
✅ কাস্টমাইজড সেটআপ – আপনার ব্যবসার প্রয়োজন অনুযায়ী তৈরি
🚀 ছোট অফিস হোক বা বড় প্রতিষ্ঠান – আমাদের IPPBX সল্যুশন আপনার কমিউনিকেশন ব্যবস্থায় আনবে পেশাদারিত্ব, নিয়ন্ত্রণ ও সাশ্রয়।
📲 এখনই যোগাযোগ করুন এবং আপনার ব্যবসাকে দিন আধুনিক যোগাযোগ ব্যবস্থার সুবিধা!
📧 ইনবক্স করুন বা কল করুন: 8801612556535
☎️ Hot Line : +8809639-556655
✅ বিশ্বস্ততা, দক্ষতা ও সাপোর্ট – আমরা আছি আপনার পাশে।

IVR for Hosted IP-PBX Solution ......
Interactive Voice Response (IVR) is a crucial feature of a Hosted IP-PBX solution that enhances the user experience by allowing callers to interact with the phone system through voice or touch-tone inputs. Here’s an overview of how IVR works within a Hosted IP-PBX solution:

What is IVR?

IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. It is often used for customer service, support, and other business operations where automated call handling is beneficial.

How IVR Works in a Hosted IP-PBX System

1. Call Handling : When a call is received, the IVR system answers the call and presents the caller with a per-recorded menu of options (e.g., "Press 1 for Sales, Press 2 for Support").

2. Menu Navigation : The caller navigates through the menu using their phone’s keypad (DTMF tones) or via voice commands, depending on the system's capabilities.

3. Call Routing : Based on the caller's input, the IVR system routes the call to the appropriate department, agent, or voicemail. If necessary, it can also trigger automated actions like sending an email or retrieving account information.

4. Integration with CRM/Databases : Advanced IVR systems can integrate with CRM systems or databases to provide personalized service, such as retrieving customer details based on their input (e.g., account number or phone number).

# # # Key Features of IVR in Hosted IP-PBX

- Customizable Menus : The IVR menus are fully customizable to match the specific needs of the business, allowing for tailored customer interactions.

- Multi-Language Support : Supports multiple languages, catering to a diverse customer base.

- Time-Based Routing : Calls can be routed differently based on the time of day, day of the week, or holidays.

- Call Queue Management : Handles high call volumes by placing callers in a queue with estimated wait times or offering callback options.

- Self-Service Options : Provides callers with self-service options like checking account balances, making payments, or resetting passwords without speaking to a live agent.

- Analytics and Reporting : Tracks call metrics, including the number of calls, menu selections, call durations, and drop-offs, helping businesses optimize their IVR flow.

Benefits of IVR in a Hosted IP-PBX

- Improved Efficiency : Automates call handling, reducing the workload on live agents and improving response times.

- Enhanced Customer Experience : Offers a streamlined and professional experience, reducing caller frustration by quickly directing them to the appropriate resource.

- Cost Savings : Reduces the need for a large customer service team by automating routine inquiries and tasks.

- Scalability : As your business grows, the IVR system can be easily updated or expanded without significant additional costs.

- Flexibility : Hosted solutions allow for easy updates and changes to the IVR system without requiring technical expertise on-site.

Implementing IVR in a Hosted IP-PBX System

1. **Design the IVR Flow**: Work with your provider to design an IVR flow that meets your business needs. Consider the caller's journey and how to make it as efficient as possible.

2. Record Prompts : Record clear and concise prompts that guide callers through the menu options. It’s important to keep the language simple and the options straightforward.

3. Test and Optimize : Before going live, test the IVR system thoroughly to ensure all menu options and call routing paths work as intended. Gather feedback and optimize the system based on customer experiences.

4. Monitor and Update : Regularly monitor IVR performance and update the system as needed to adapt to changing business needs or customer feedback.

Use Cases

- Customer Support : Automating common support queries and routing more complex issues to live agents.

- Sales Inquiries : Directing calls to the correct sales representative based on product interest or region.

- Order Status/Tracking : Allowing customers to check order status or tracking information via self-service.

IVR is a powerful tool within a Hosted IP-PBX solution that enhances communication efficiency and customer satisfaction while reducing operational costs.

A Hosted IP-PBX (Internet Protocol Private Branch Exchange) solution is a cloud-based phone system that manages and routes calls over the internet, rather than through traditional phone lines. It offers the features of an on-premise PBX system but with the benefits of being hosted off-site by a service provider. Here's a breakdown of what it entails:
Key Features:
Scalability : Easily scalable to accommodate business growth without the need for significant hardware investments.

Cost-Effective: Reduces the need for expensive on-site equipment and maintenance, typically offering a lower total cost of ownership.

Flexibility : Employees can access the phone system from any location with an internet connection, making it ideal for remote work.

Advanced Features: Includes features like voicemail to email, call forwarding, auto-attendant, call recording, conference calling, and more.

Reliability : High availability due to data redundancy and disaster recovery options provided by the hosting provider.

Maintenance and Support : The service provider handles all maintenance, updates, and support, freeing up IT resources.

How It Works:
VoIP Technology : Uses VoIP (Voice over Internet Protocol) to convert voice signals into digital data that can be transmitted over the internet.

Hosted Server : The PBX server is hosted in the cloud, managed by a third-party provider, which routes calls to and from the organization.

End-User Devices : Users connect to the IP-PBX system using IP phones, softphones on computers, or mobile devices.

Benefits for Businesses:
Lower Costs : Reduces or eliminates upfront hardware costs and ongoing maintenance expenses.

Mobility : Ideal for businesses with remote or mobile workers, as the system can be accessed from anywhere.

Future-Proofing : The provider is responsible for keeping the system up to date with the latest technology and features.

Ease of Use : User-friendly interfaces and the ability to easily add or remove lines or features as needed.

Considerations:
-Internet Dependence : Since it relies on internet connectivity, the quality of the service is tied to the quality and reliability of the internet connection.

- Security : Requires robust security measures, such as encryption and secure access protocols, to protect against potential cyber threats.

Hosted IP-PBX solutions are popular among small to medium-sized businesses looking for a flexible, scalable, and cost-effective phone system.

IP PHONE | IP PBX SOLUTION
We offer the perfect solutions for small to enterprise users with a single office location, off premise locations, multiple offices & mobile workers. Our quality, reliability & capabilities far surpasses that of traditional Customer Based Premise IP Phone Systems. In addition, we offer leasing plans to assist you with the purchase of our Hosted IP System & show you ways to eliminate all your monthly dial tone charges.

The development of Communication Technology has leveraged mobility at its best. Hosted IP-PBX is one such communication service that eases all the agony for deploying the IP-based communication system. With quicker setup and user friendly features, all your employees would be connected to the same office communication/telephone system and the businesses don’t have to be concerned on any maintenance or any such. This Hosted IP-PBX service is scalable and thus this virtual telephone system would keep expanding as per business needs.

Hosted IP-PBX is a service where the Communication Platform is deployed and maintained at the service provider’s location. The Platform is virtualized in a way such that it would be simulated to serve your business communication requirements. The end users would be connected via Internet to avail the service. This service allows businesses to have a full-fledged business-grade communication system with any capital investment on telephony equipment. This would allow employees work from anywhere in the world while still being connected to the same office communication network.
Hosted IP PBX service includes:
A. Auto Attendants: This service enables users to configure interactive IVR, call queues and groups. This can be enabled as Always On, Time based and sub-level based on using in different departments within the office.

B. Call Management: Call routing/configuration, call hold, call transfer, call forwarding, call forwarding, follow me, incoming DID routing, automatic call distribution, etc. can be configured through this service.

C. Call Conference: Make Audio/Video Conference calls to connect to multiple sites/people.

D. Reporting: Fetch real-time records of CDR [Call Detail Record] , call volume graphs during different range of time, etc.

E. Make FREE Calls within your Organization: You can make FREE calls to anyone within your organization as long as they are connected to your organization’s communication system.

Contact us now : 09638556655
mail me :[email protected]

Free calls to other Voice subscribers; “on-net” free calls. That means customers will not be billed for any call to another user on the same PBX.
Domestic Origination; this provides local phone numbers or DIDs. That means customer’s phone number is mapped into the system and customers get highest quality voice communications and flexibility of Voice over IP (VoIP) with their local phone numbers.
Domestic Termination; provides competitive outbound call packages ranging from pay-as-you-go, prepaid minutes and unlimited usage plans.
International Termination; offers competitive international rates.
SIP TRUNKING;
Toll Free Number;
VoIP Firewall; to secure the VoIP network
DHCP for VoIP Devices; dynamic IP allocation for all VoIP devices
Contact us now : 09638556655
mail me :[email protected]

IVR or Auto Attendant for Small or Mid-level enterprises:

Whether your company is big or small, you know the importance of answering all calls promptly, courteously. For many customers, a phone call is the first interaction they have with a business. That’s where an auto attendant can help. As your business grows, the number of people trying to reach your business rises too. That means it’s time to think about using an auto attendant.
Calling a business can be a difficult experience. In fact, 87% of customers have hung up in frustration because they were unable to get a real person on the phone. An auto attendant solves this issue by acting as a virtual receptionist, directing customers to the department or service they want.
Contact us now : 09638556655
mail me :[email protected]

Hosted IVR
One of the smartest ways your business can save time and money is with Interactive Voice Response feature. With an interactive voice response, your callers interact with a company’s real-time voice menu. Callers choose options by pressing digits and the host company responds according to the chosen option.
Contact us now : 09638556655
mail me :[email protected]

The benefits of Hosted _IP_PBX
No capital outlay (subject to contract term).
No PBX maintenance costs or upgrades at every site.
Make changes, moves and additions instantly.
Free calls between your offices ,Branch Office,Factory .
Call packages available.
Manage your own calls and facilities.
Great HD voice quality.
Save money .
Disaster Recovery as standard.
Let’s your staff work flexibly from wherever they want.
Contact us now : 09638556655
mail me :[email protected]

Hosted_IP_PBX
In simple terms a hosted telephone system is one that sits in a network data center (known as the Cloud) rather than at your premises.

Users manage the system through a web interface or mobile app, and make calls over the service through their data connection.

Hosted telephony means you no longer need to maintain and upgrade a PBX on site, or over multiple sites, and removes costly long term PBX maintenance.
Contact us now : 09638556655
mail me :[email protected]

Hosted IP Telephony
• Fully outsourced solutions
• Customer has full benefits of service provider's IP telephony investment
• No need to train staff - attractive to SMB
• Savings for inter-office communications because service providers typically offer bulk minutes
• Features bundled or a la carte so customers buy what they need
• Web-based interface makes administration easy
Contact us now : 09638556655
mail me :[email protected]

IVR or Auto Attendant for Small or Mid-level enterprises:

Whether your company is big or small, you know the importance of answering all calls promptly, courteously. For many customers, a phone call is the first interaction they have with a business. That’s where an auto attendant can help. As your business grows, the number of people trying to reach your business rises too. That means it’s time to think about using an auto attendant.

Calling a business can be a difficult experience. In fact, 67% of customers have hung up in frustration because they were unable to get a real person on the phone. An auto attendant solves this issue by acting as a virtual receptionist, directing customers to the department or service they want.
Contact us now : 09638556655
mail me :[email protected]