Integrity Support Coordination

🌟 You’re Invited to Better Together – Celebrating the Good in the NDIS! 🌟

In a sector that often focuses on challenges, it’s time to shine a light on the incredible providers, participants, families and professionals who are making a genuine difference every day.

Join us for Better Together – Toowoomba’s NDIS Community Networking Event, where we’ll come together to celebrate ethical practice, collaboration, innovation and positive outcomes across our community.

🤝 Network with like-minded providers
🎤 Education, discussion and Q&A opportunities
📣 Share positive stories and best practice
❤️ Help strengthen the disability sector in our region

📅 Friday, 4 September 2026
🕙 10:00am – 2:00pm
📍 George Banks, Toowoomba

☕ Morning tea, lunch and networking included.

All profits from this event will support vulnerable people who cannot afford the assessments and diagnoses needed to begin their NDIS journey.

We’re calling on Support Coordinators, Recovery Coaches, Support Workers, Allied Health Professionals, Providers, Advocates, Participants, Families and Community Members who are passionate about making a positive difference.

Let’s stop focusing solely on what’s broken and start celebrating what’s working.

🎟️ Secure your ticket today:
https://www.eventbrite.com.au/e/better-together-ndis-community-networking-event-tickets-1990613277900?aff=oddtdtcreator

Please like, share and tag someone who should be part of this conversation!

BETTER TOGETHER - NDIS Community Networking Event Connect. Collaborate. Create change. Bringing Toowoomba's NDIS community together for a stronger future.

🌟 Opportunity – Support Coordinator Positions | Toowoomba 🌟

Integrity Support Coordination is currently exploring potential opportunities for experienced and passionate Support Coordinators to join our growing team in Toowoomba.

We are looking for individuals who:
✔ Hold a Cert IV in Disability Services (minimum)
✔ Have strong computer and administrative skills
✔ Have experience working within the disability and/or NDIS sector
✔ Understand professional documentation, communication, and compliance requirements
✔ Can work collaboratively with participants, families, providers, and stakeholders
✔ Ideally have previous leadership, coordination, or management experience

We are particularly interested in people who are:
• Compassionate but professional
• Organised and proactive
• Able to manage complex participant needs
• Committed to ethical and person-centred practice

Experience in Support Coordination, Psychosocial Recovery Coaching, case management, housing, mental health, or complex care will be highly regarded.

If you are interested in discussing potential opportunities, please send your resume and a short introduction via private message or email.

Please feel free to share with anyone who may be suitable.

Did you know that complying with NDIS legislation is only ONE part of your legal obligations as an NDIS provider?

Many providers believe that if they follow the NDIS Act and Practice Standards, they are fully compliant — however operating an NDIS business in Queensland often means complying with multiple areas of Commonwealth and State legislation at the same time.

Depending on the supports you provide, your legal obligations may include compliance with:

NDIS & Disability Legislation
• National Disability Insurance Scheme Act 2013
• NDIS Code of Conduct Rules
• NDIS Practice Standards
• Restrictive Practices & Behaviour Support Rules
• NDIS Pricing Arrangements and Price Limits (PAPL)
• Worker Screening requirements
• Reportable Incident requirements

Employment & Workforce Laws
• Fair Work Act
• Superannuation legislation
• Contractor vs employee obligations
• Workplace bullying & psychosocial hazard obligations
• Wage and award compliance
• Workers compensation obligations

Work Health & Safety
• Work Health and Safety Act (Qld)
• Risk management obligations
• Home visit safety
• Vehicle and transport safety
• Manual handling obligations
• Duty of care requirements

Privacy & Information Management
• Privacy Act
• Confidentiality obligations
• Record keeping requirements
• Data breach obligations
• Consent and information sharing requirements

Human Rights & Participant Protections
• Human Rights Act (Qld)
• Anti-Discrimination legislation
• Guardianship & decision-making legislation
• Public Guardian obligations
• Restrictive practice authorisation requirements

Housing & SIL / SDA Obligations
• Residential Tenancies and Rooming Accommodation Act
• RTA compliance requirements
• Housing and rooming agreements
• Bond and rent obligations
• Entry notice requirements
• Repairs and maintenance obligations
• Resident rights and quiet enjoyment

Business & Corporate Obligations
• Corporations Act
• ASIC requirements
• Consumer law obligations
• Service agreement compliance
• Financial governance obligations
• Conflict of interest management

Additional obligations may also apply around:
• Child protection
• Medication administration
• Transporting participants
• Fire safety and emergency planning
• Incident reporting
• Report writing and documentation
• Behaviour support implementation
• Fraud prevention and billing compliance

Being “NDIS compliant” does not automatically mean your organisation is legally compliant.

One of the biggest issues in the sector is providers unintentionally breaching legislation because they were never properly taught how these laws overlap in practice.

Strong governance, accurate documentation, lawful billing, appropriate policies and procedures, participant-centred practice, and understanding your legal obligations are essential in today’s NDIS environment.

The sector is becoming increasingly regulated — and providers who understand compliance beyond the NDIS Act will be far better positioned moving forward.

Integrity Support Coordination is excited to now offer consulting services to NDIS providers focused on Service Agreements, documentation systems, shift notes, support documentation, and NDIS-aligned report writing support.

After years working across Support Coordination, provider operations, compliance, complex funding, and participant safeguarding, one thing has become very clear — many providers are exceptional at what they do, but are not always supported with practical systems and documentation processes that protect both their business and participants.

Consulting services can assist providers with:
• Service Agreement reviews and templates
• Schedule of Support development
• Shift note templates and guidance
• Shift description development
• Documentation and compliance guidance
• NDIS-aligned report structure and recommendations
• Funding justification clarity
• Audit readiness and operational systems
• Team mentoring and practical guidance

This is not about “perfect paperwork.”
It is about creating practical, compliant, and participant-focused systems that support quality services and reduce unnecessary funding and payment issues.

Supporting providers to strengthen quality, clarity, accountability, and integrity across the NDIS space.

Feel free to reach out to discuss collaboration opportunities.

I’m pleased to announce that Integrity Support Coordination is expanding to offer consulting services to NDIS providers, with a focus on Service Agreements, shift documentation, operational systems, and NDIS-aligned reporting practices.

Through years of frontline experience in Support Coordination, provider management, compliance, funding interpretation, and complex participant supports, I have identified a growing need for practical operational guidance within the sector.

Many providers deliver excellent supports, however continue to face challenges with:
• unclear service agreements,
• inconsistent shift notes,
• poor shift descriptions,
• documentation gaps,
• funding justification,
• report structure,
• payment disputes,
• and compliance expectations.

Consulting services are designed to provide practical, real-world support to strengthen:
✔ Service Agreement structures
✔ Schedules of Support
✔ Shift note and case note standards
✔ Shift descriptions and roster clarity
✔ Documentation systems
✔ Report writing alignment
✔ Funding justification clarity
✔ Audit readiness
✔ Operational processes

The goal is to support providers to build sustainable, compliant, participant-focused practices while improving clarity for participants, staff, plan managers, and the NDIA.

I look forward to collaborating with providers who are committed to quality, integrity, and continuous improvement within the NDIS sector.

Are you looking for a dedicated NDIS Support Coordinator in the Somerset Region & Beyond?

Meet Nikita :) - based in Kilcoy, Qld and travels to surrounding areas.

Reach out for a no obligation chat to see if she is the right fit for your NDIS Journey :)

✨ NDIS Providers – The NDIS Collaboration Collective “Better Together” ✨

We’re bringing providers together for something a little more meaningful this September…

A space to:
✔️ Share what’s actually working in the NDIS
✔️ Highlight niche services and innovative programs
✔️ Connect in a collaborative (not competitive) way
✔️ Celebrate real “Good News Stories” — where supports have truly made a difference

⸻

💛 Giving Back to the Community

This event is not just about learning and connection — it’s also about giving back.

We know that many individuals in our community experience significant barriers when trying to access diagnosis and assessment services, often delaying access to the supports they need.

Our vision is to use this event to:

* Support individuals in accessing diagnostic and assessment services, and/or
* Contribute to a local community initiative supporting vulnerable individuals

Attendees will be invited to vote on where funds are allocated, ensuring the outcome reflects what matters most to our community.

⸻

🎤 Speaker Expressions of Interest

We are currently seeking expressions of interest from speakers, including providers working in:

* SIL / ILO / Home & Living
* Employment supports (SLES)
* Allied health (Behaviour Support, Physiotherapy, Dietetics, Psychology, Social Work, Occupational Therapy)
* Group and community-based programs
* Complex Care & High-Intensity Supports (including nursing and clinical oversight)
* Multicultural and inclusive services
* Niche or specialised supports

💬 This is a collaboration and learning-focused event — not a sales platform.

⸻

💛 Event Details

📅 4 September 2026
🕙 10:00am – 2:00pm (time to be confirmed)
📍 George Banks (disability access friendly)
☕ Tea, coffee & 8 canapés included

🎟️ Tickets:

* General (non-speaking): from $100
* Speaker tickets: higher contribution to support the Community Initiative

All profits will be directed toward the community initiative, with a focus on improving access to diagnosis and support services.

🎤 Speakers will be selected based on clear criteria aligned to quality, collaboration, and participant outcomes.

⸻

If you’re passionate about what you do and want to contribute to a stronger, more connected sector — we’d love to hear from you.

📩 Comment below or message me to register your interest.

There is space for everyone in the NDIS when we do things well.
those people.
Our goal is to create a space where the community can come together to:

🤝 Connect and network with local providers
🎤 Share knowledge and education within the sector
❓ Host Q&A discussions to help educate the community about the NDIS
🌱 Encourage collaboration across services
📢 Highlight the positive impact providers are making in our community (and hopefully involve local media)

This is still in the early planning stages, and we would love to hear from people in the community.
👉 Would you attend something like this?
👉 Would you like to present, or be part of a panel discussion?
👉 What would you love to see included in an event like this?

We are particularly looking to connect with passionate providers and organisations who believe in collaboration, ethical practice, and making a genuine difference.

If this sounds like something you would like to be part of, please comment below or send me a message.

Let’s work together to highlight the amazing work happening in our community.

Carlita Rose
Integrity Support Coordination

In collaboration with

❤️ Heart Led Support
and the wider Toowoomba community