Beyond Ergo

𝗙𝗿𝗲𝗲 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 | 𝗧𝗵𝗲 "𝗧𝘂𝗿𝘁𝗹𝗲 𝗣𝗼𝘀𝘁𝘂𝗿𝗲" 𝗶𝘀 𝗖𝗼𝘀𝘁𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺 𝗠𝗼𝗿𝗲 𝗧𝗵𝗮𝗻 𝗝𝘂𝘀𝘁 𝗖𝗼𝗺𝗳𝗼𝗿𝘁 🐢
Did you know that the head-down posture caused by laptop use doesn't just lead to neck compression? It actually impairs blood flow to the brain, reducing oxygen delivery and cognitive performance.

Research even links this static posture to increased feelings of anxiety and hopelessness. In our upcoming free webinar, we’re moving beyond "sit up straight" to teach: ✅ 𝗧𝗵𝗲 𝟭𝟳.𝟱% 𝗥𝘂𝗹𝗲: A simple, body-based way to ensure screen height is perfect, whether your agent is 4ft or 6ft 8in. ✅ 𝗠𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗮𝘀 𝗠𝗲𝗱𝗶𝗰𝗶𝗻𝗲: Why physical conditioning is the most effective way to manage neck and shoulder pain. ✅ 𝗣𝗼𝘀𝘁𝘂𝗿𝗮𝗹 𝗠𝗶𝗻𝗱𝗳𝘂𝗹𝗻𝗲𝘀𝘀: Developing real-time self-correction skills.

𝗘𝗾𝘂𝗶𝗽 𝘆𝗼𝘂𝗿 𝘁𝗿𝗮𝗶𝗻𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝘀𝗸𝗶𝗹𝗹𝘀 𝘁𝗼 𝗰𝗼𝗮𝗰𝗵 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀.
👉 𝗗𝗮𝘁𝗲: 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆 𝟮𝟱𝘁𝗵 𝗝𝘂𝗻𝗲 𝟮𝟬𝟮𝟲
👉 𝗧𝗶𝗺𝗲: 𝟵𝗮𝗺 𝗔𝗪𝗦𝗧 / 𝟭𝟭𝗮𝗺 𝗔𝗘𝗦𝗧
👉 𝗟𝗶𝗻𝗸 𝘁𝗼 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗭𝗼𝗼𝗺 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 - 𝗵𝘁𝘁𝗽𝘀://𝗸𝗲𝗮𝗽.𝗮𝗽𝗽/𝗰𝗼𝗻𝘁𝗮𝗰𝘁-𝘂𝘀/𝟴𝟵𝟳𝟯𝟯𝟴𝟮𝟵𝟱𝟬𝟳𝟱𝟳𝟭𝟮𝟰

Free Webinar | 𝗜𝘀 𝗬𝗼𝘂𝗿 𝗥𝗲𝗺𝗼𝘁𝗲 𝗘𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰𝘀 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗝𝘂𝘀𝘁 𝘁𝗵𝗲 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗜𝗰𝗲𝗯𝗲𝗿𝗴? 🧊
Most contact centre leaders are stuck in a "𝗖𝗵𝗲𝗰𝗸𝗹𝗶𝘀𝘁 𝗖𝗼𝗻𝘂𝗻𝗱𝗿𝘂𝗺"—doing the audits but seeing no change in attrition or absenteeism.

True leadership in the hybrid era looks 𝗯𝗲𝘆𝗼𝗻𝗱 𝗲𝗾𝘂𝗶𝗽𝗺𝗲𝗻𝘁. It’s about diving below the waterline to achieve: 🚀 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗔𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲: Turning a stressed team into an energised, productive powerhouse. ⚙️ 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗲𝗿𝘁𝗮𝗶𝗻𝘁𝘆: Building a steady team rhythm to stop firefighting and start leading strategically. 🛡️ 𝗘𝗹𝗲𝘃𝗮𝘁𝗲𝗱 𝗦𝗮𝗳𝗲𝘁𝘆: Moving from awareness to 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗣𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝘃𝗲 𝗕𝗲𝗵𝗮𝘃𝗶𝗼𝘂𝗿𝘀 (𝗣𝗣𝗕𝘀) 𝘁𝗵𝗮𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘀𝘁𝗶𝗰𝗸.

Join 𝗗𝗿. 𝗘𝗹𝗶𝘇𝗮𝗯𝗲𝘁𝗵 𝗞𝗶𝗿𝗸 (PhD) for a free webinar on how to move your team from the "Red Zone" of overwhelm into the 𝗖𝗼𝗵𝗲𝘀𝗶𝘃𝗲 𝗗𝗲𝘀𝗶𝗴𝗻-𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗭𝗼𝗻𝗲 𝘄𝗵𝗲𝗿𝗲 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗯𝗲𝗰𝗼𝗺𝗲𝘀 𝗲𝘅𝗽𝗼𝗻𝗲𝗻𝘁𝗶𝗮𝗹.
👉 𝗗𝗮𝘁𝗲: 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆 𝟮𝟱𝘁𝗵 𝗝𝘂𝗻𝗲 𝟮𝟬𝟮𝟲
👉 𝗧𝗶𝗺𝗲: 𝟵𝗮𝗺 𝗔𝗪𝗦𝗧 / 𝟭𝟭𝗮𝗺 𝗔𝗘𝗦𝗧
👉 𝗟𝗶𝗻𝗸 𝘁𝗼 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗭𝗼𝗼𝗺 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 - 𝗵𝘁𝘁𝗽𝘀://𝗸𝗲𝗮𝗽.𝗮𝗽𝗽/𝗰𝗼𝗻𝘁𝗮𝗰𝘁-𝘂𝘀/𝟴𝟵𝟳𝟯𝟯𝟴𝟮𝟵𝟱𝟬𝟳𝟱𝟳𝟭𝟮𝟰

𝗙𝗿𝗼𝗺 "𝗪𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝗡𝗶𝗰𝗲𝘁𝘆" 𝘁𝗼 𝗟𝗲𝗴𝗮𝗹 𝗡𝗲𝗰𝗲𝘀𝘀𝗶𝘁𝘆 | 𝗔𝗿𝗲 𝘆𝗼𝘂 𝘀𝗶𝘁𝘁𝗶𝗻𝗴 𝗼𝗻 𝗮 𝗪𝗛𝗦 𝘁𝗶𝗺𝗲 𝗯𝗼𝗺𝗯? 💣
Recent updates to the WHS Act (Sections 19 & 28) mean that computer-based work is no longer just a "wellbeing" concern—it’s a legal one. Sustained awkward postures and repetitive movements are now explicitly classified as hazardous manual tasks. If your agents are still relying on a yearly online checklist, your organisation may be exposed to significant regulatory risk and compensation liability.

𝗢𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝗶𝗻𝗳𝗼𝗴𝗿𝗮𝗽𝗵𝗶𝗰 (𝗽𝗲𝗻𝗰𝗶𝗹 𝗱𝗿𝗮𝘄𝗶𝗻𝗴 𝘀𝘁𝘆𝗹𝗲) 𝗶𝗹𝗹𝘂𝘀𝘁𝗿𝗮𝘁𝗲𝘀 𝘁𝗵𝗶𝘀 𝘀𝗵𝗶𝗳𝘁 𝗮𝗻𝗱 𝘁𝗵𝗲 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝘁𝗼𝘄𝗮𝗿𝗱 𝘀𝗼𝗺𝗮𝘁𝗶𝗰 𝗮𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀—𝘁𝗲𝗮𝗰𝗵𝗶𝗻𝗴 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 𝘁𝗼 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘀𝗲 𝗲𝗮𝗿𝗹𝘆 𝗱𝗶𝘀𝗰𝗼𝗺𝗳𝗼𝗿𝘁 𝗯𝗲𝗳𝗼𝗿𝗲 𝗶𝘁 𝗯𝗲𝗰𝗼𝗺𝗲𝘀 𝗮 𝗰𝗵𝗿𝗼𝗻𝗶𝗰 𝗶𝗻𝗷𝘂𝗿𝘆.

Don't wait for the cost of inaction to hit your bottom line. Download the white paper and reach out to Dr. Liz Kirk (PhD) to learn how to extend your training into lasting, self-care competencies.

The Leadership Advantage: How Preventative WHS Strategies Improve Team Performance and Engagement What if the biggest hidden cost in your ifiice or contact centre isn’t absenteeism… but the health risks your team works through every day?As screen time, hy...

You upgraded the chair. You spent the budget. And somehow… you're still sitting like a confused pretzel. 🥨

The problem isn't the chair. It's knowing how to use it.

Most people have no idea where their lumbar support actually sits — and over time, neither does their chair. The backrest slips, the posture shifts, and suddenly that fancy ergonomic investment is just an expensive way to slouch.

In the latest edition of Back to the Furniture, I break down:
✅ How to find your lumbar curve in 30 seconds flat
✅ Why your chair back keeps sinking (and what to do about it)
✅ How to set up even a dining chair for better comfort

Small adjustments. Big difference.

👇 Read The Lord of the Lumbar: The Fellowship of the Chair — link in comments.

Back Pain and Lumbar Chair Support Adjustment Lower back pain is common, often caused by poorly adjusted seating. Discover the simple action to set up lumbar support to decrease back pain and increase comfort, focus.

𝗪𝗵𝘆 𝗰𝘂𝗿𝗿𝗲𝗻𝘁 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰𝘀 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗶𝘀𝗻’𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴
𝗜𝗳 𝘆𝗼𝘂’𝘃𝗲 𝗿𝗼𝗹𝗹𝗲𝗱 𝗼𝘂𝘁 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰𝘀 𝗼𝗿 𝘄𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝘀𝗲𝗲𝗻 𝗹𝗶𝘁𝘁𝗹𝗲 𝗰𝗵𝗮𝗻𝗴𝗲—𝘆𝗼𝘂’𝗿𝗲 𝗻𝗼𝘁 𝗮𝗹𝗼𝗻𝗲.
Most programs:
• Focus on awareness, not behaviour
• Treat physical and psychosocial risks separately
• Ignore how people actually work day-to-day

The result?
Low adoption, minimal impact, and rising injury and fatigue risks.
Only 10% of learning is typically applied on the job, and most wellness programs aren’t even integrated into a broader health strategy

Meanwhile, your workforce is dealing with:
– Longer screen hours
– Higher job demands
– More hybrid work challenges
This isn’t a knowledge problem—it’s a capability gap.

👉 CTA: 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝘀𝘂𝗺𝗺𝗮𝗿𝘆 to uncover the true cost of WHS risks in computer-based work—and what it’s really costing your people, productivity, and bottom line. - 𝗵𝘁𝘁𝗽𝘀://𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴.𝗯𝗲𝘆𝗼𝗻𝗱𝗲𝗿𝗴𝗼.𝗰𝗼𝗺.𝗮𝘂/𝘄𝗵𝗶𝘁𝗲-𝗽𝗮𝗽𝗲𝗿.𝗵𝘁𝗺𝗹

𝘉𝘦𝘺𝘰𝘯𝘥 𝘌𝘳𝘨𝘰 𝘣𝘳𝘪𝘥𝘨𝘦𝘴 𝘵𝘩𝘢𝘵 𝘨𝘢𝘱 𝘣𝘺 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘴𝘦𝘭𝘧-𝘤𝘢𝘳𝘦 𝘦𝘳𝘨𝘰𝘯𝘰𝘮𝘪𝘤 𝘣𝘦𝘩𝘢𝘷𝘪𝘰𝘶𝘳𝘴 𝘪𝘯𝘵𝘰 𝘥𝘢𝘪𝘭𝘺 𝘸𝘰𝘳𝘬—𝘤𝘰𝘮𝘣𝘪𝘯𝘪𝘯𝘨 𝘱𝘩𝘺𝘴𝘪𝘤𝘢𝘭 𝘤𝘰𝘯𝘥𝘪𝘵𝘪𝘰𝘯𝘪𝘯𝘨, 𝘱𝘰𝘴𝘵𝘶𝘳𝘢𝘭 𝘢𝘸𝘢𝘳𝘦𝘯𝘦𝘴𝘴, 𝘢𝘯𝘥 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘢𝘭 𝘴𝘬𝘪𝘭𝘭𝘴 𝘵𝘩𝘢𝘵 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 𝘴𝘵𝘪𝘤𝘬.

𝗙𝗼𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗿𝗲 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝘁𝗼 𝗮𝗱𝘃𝗮𝗻𝗰𝗲 𝘁𝗵𝗲𝗶𝗿 𝗰𝗮𝗿𝗲𝗲𝗿𝘀, 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗶𝘀 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗽𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝘀𝗸𝗶𝗹𝗹𝘀 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗱𝗲𝘃𝗲𝗹𝗼𝗽.

Codie Sanchez breaks down the science-backed communication tactics used by top CEOs to speak with clarity, authority, and impact — all in just 15 minutes.

From neuroscience-backed tools to practical techniques like the “3-2-1 Trick,” this talk is packed with insights for leaders who want to influence conversations, coach teams more effectively, and build executive presence.

In fast-paced customer environments, the ability to communicate clearly and confidently can be the difference between managing people and truly leading them.

𝗛𝗲𝗿𝗲’𝘀 𝘄𝗵𝗮𝘁 𝗜 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱 𝘆𝗼𝘂 𝗱𝗼 𝗻𝗲𝘅𝘁...

Watch the talk, choose one tactic to practise this week, and notice how it changes the way your team responds to you. Small communication shifts can create big leadership results.

Link to discover the talk | https://youtu.be/g5JHWPS2NGk?si=S5a0ZQoa3n5p7_aC

The Reason People Talk Over You | Codie Sanchez | 4K Codie Sanchez is an entrepreneur, investor, and one of the most powerful communicators of our time. She has built and scaled multiple businesses, amassed mil...

𝗧𝗵𝗲 𝗿𝗶𝘀𝗸 𝗻𝗼 𝗼𝗻𝗲 𝗶𝘀 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 (𝗯𝘂𝘁 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝗶𝘀 𝗽𝗮𝘆𝗶𝗻𝗴 𝗳𝗼𝗿)

We’ve optimised everything in our workplaces—except the health risks of the work itself.

𝗖𝗼𝗺𝗽𝘂𝘁𝗲𝗿-𝗯𝗮𝘀𝗲𝗱 𝗿𝗼𝗹𝗲𝘀 𝗮𝗿𝗲 𝘀𝘁𝗶𝗹𝗹 𝘁𝗿𝗲𝗮𝘁𝗲𝗱 𝗮𝘀 “𝗹𝗼𝘄 𝗿𝗶𝘀𝗸,” 𝘆𝗲𝘁 𝘁𝗵𝗲 𝗱𝗮𝘁𝗮 𝘁𝗲𝗹𝗹𝘀 𝗮 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝘀𝘁𝗼𝗿𝘆. Musculoskeletal disorders alone account for 60% of serious workers’ compensation claims and cost billions in lost productivity, absenteeism and turnover

Add to that digital eye strain, chronic pain and psychosocial stress—and you’ve got a slow, compounding productivity drain most businesses aren’t even measuring.

𝗔𝗻𝗱 𝗵𝗲𝗿𝗲’𝘀 𝘁𝗵𝗲 𝗸𝗶𝗰𝗸𝗲𝗿:

Presenteeism can account for up to 60% of lost productivity. People are at work—but not performing.

For time-poor HR and WHS leaders, this isn’t another “wellbeing initiative.”

It’s a core business risk hiding in plain sight.

👉 CTA: 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝘀𝘂𝗺𝗺𝗮𝗿𝘆 to uncover the true cost of WHS risks in computer-based work—and what it’s really costing your people, productivity, and bottom line. | https://training.beyondergo.com.au/white-paper.html