Manage Mode

What does a Plan Manager actually do? 🤔

It's one of the questions we're asked most often.

Many people know that a Plan Manager "pays invoices" but there's much more to the role than that.

The NDIS sets clear expectations for what a Plan Manager is responsible for. Our role is to help participants get the most from their funding while ensuring claims are processed in line with the NDIS rules and the participant's plan.

Our scope per the NDIS falls into 5 steps:

✅ Step 1: Understand your participant's plan
We review the plan to understand how funding has been allocated and any specific conditions that apply.

✅ Step 2: Understand our responsibilities as your Plan Manager
We apply the NDIS requirements to ensure claims are appropriate, compliant and aligned with the purpose of the funding.

✅ Step 3: Pay service providers
We process compliant invoices promptly and maintain accurate payment records.

✅ Step 4: Prepare monthly reports and statements
Participants receive regular statements so they can easily keep track of their funding and spending.

✅ Step 5: Help participants change Plan Managers
If a participant wishes to move to or from Manage Mode (or better yet move to Manage Mode), we help make the transition as smooth as possible.

At Manage Mode, we believe great plan management is about more than processing payments. It's about providing guidance, maintaining the integrity of the NDIS, and giving participants confidence that their funding is being managed with care.

💜 If you'd like to learn more about how Plan Management works, our team is always happy to help.

Over the weekend, the Manage Mode team joined the Walk to Defeat MND Perth 2026 💙

Through our work with NDIS participants, we see the real impact Motor Neurone Disease has on individuals and families every day.

Being part of this event was our way of showing support, raising awareness, and contributing to a cause that truly matters.

At Manage Mode, we believe plan management should feel simple, supportive, and personal.

We work alongside NDIS participants, families, and providers to:

✔️ Manage funding and invoices
✔️ Provide clear, easy-to-understand budget support
✔️ Help connect people with the right services
✔️ Take the stress out of navigating the NDIS

We know every plan – and every person – is different.
That’s why we focus on relationships, not just transactions.
Whether you're just starting your NDIS journey or looking for a more responsive plan manager, we’re here to support you.
📩 Reach out anytime to learn more.

Our QLD Relationship Manager, Sarah De Lemos catching up with Zoey Wilkinson, Business Development – Partnerships & Engagement at Real Community Services recently. We love supporting small businesses like Lisa's Willow Tree Cafe 💕

With the recent changes across the NDIS landscape, conversations like these are more important than ever. We spent time unpacking both the opportunities and the challenges ahead - what’s working well, what’s shifting, and where participants and providers may feel the impact most.

At Manage Mode, we know that while systems and processes evolve, one thing remains constant: strong, genuine relationships are at the heart of good outcomes. Staying connected, sharing insights, and supporting each other as a sector is what allows us to continue delivering the best possible support to participants.

Real Community Services continue to play an important role in the community, supporting individuals and families with a strong focus on quality, connection, and person-centred outcomes.

Appreciate the open and honest conversation, Zoey - looking forward to continuing to work together as things evolve ✨

✨ Connecting. Learning. Growing. ✨

This week, some of our amazing Plan Consultants attended the Perth Disability Connection Expo 2025, hosted by Developing Australian Communities.

It was an incredible opportunity to:
🤝 Connect with service providers and community organisations
📚 Learn about the latest NDIS supports and innovations
💬 Share ideas to better support our participants and their families

We’re always looking for ways to build stronger connections and bring fresh knowledge back to our team — so we can keep delivering the best outcomes for the people we support. 💜

What a beautiful morning at Northside NAIDOC Community Fun Day 🌿🖤💛❤️



It was an honour to be part of such a heartfelt event, surrounded by culture, community, and connection. From the songs and dances to the proud little voices sharing stories, every moment was a reminder of The Next Generation: Strength, Vision & Legacy.



Thank you to the team for welcoming us with open arms and for the important work you do every day.

✨ A special morning at the Buaranga Widjung Justice Group Community NAIDOC Flag Raising Ceremony on 4th July ✨



It was such a privilege to reconnect with so many organisations and people in this community and be part of a meaningful event that brought community, culture, and connection together.