The Service Lab

The Service Lab

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Founder, Randa Assi partners with restaurants to create consistent, genuine guest experiences and build long-term success.

The Service Lab offers a variety services for business owners to choose from, depending on the particular business needs. Start-up services include but not restricted to; Manuals and systems implementation; menu design and costing; recruitment selection processes, in-house training, develop reservations and bookings systems. Trouble shoot in all areas of the restaurant / hospitality industry; succession plan development; HR policies and compliance; develop social media strategies for building brand awareness
On-going services include; improve teamwork; simplify initial operating systems to improve bottom line, mentoring and skills development, marketing plan updates, marketing commerce and e-consulting services, operations and HR. The Service Lab is flexible, working with its clients in the fashion preferred by the client, be it on-site, remotely, or a combination of both. The Service Lab typically works on a project in a team fashion to assist the client in all areas of the business simultaneously. This allows for all parties involved to be in sync in terms of understanding the interconnections of all functional areas of the business.

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Melbourne, VIC

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