Probe CX

Our digital and AI solutions are designed to automate the ordinary so your teams can handle the extraordinary.

From scalable digital deflection to automated quality management, we provide the tools you need to secure high self-service rates and manage surge events with ease.

See how we power the future of customer service.
Book a discovery session with us here: https://ap1.hubs.ly/y0XJ8B0

✈️ Flying high in Qantas magazine.

This month, our Chief Technology and Digital Officer, Rohan Khanna, is featured in Qantas Magazine’s leadership series.

Rohan focusses on radical simplification - making things simple for our clients and people.

You’ll also find:

⚪ How the responsible orchestration of AI leads to greater human interactions.

⚪ How to institutionalise an owner mindset across a global team.

⚪ How success involves elevating the moments that matter and creating positive change.
🔗 Read the full interviewf on your next Qantas flight or on our website: https://ap1.hubs.ly/y0XPDS0

CHAMPIONS! 🥇⚽

Thanks to the combined forces of our people from Probe Group, Probe CX and Innovior, we took home the GOLD at the La Trobe Street Corporate Games Futsal tournament this week! 🥇

It wasn't just about fancy footwork; it was about seeing our people from across the business come together as one elite squad. A huge congratulations to our Futsal champions for their exceptional sportsmanship and for bringing some new silverware back to the trophy cabinet.

Join us in congratulating the winning team: Jodi Osborne, Bram Van Weenum, Jack Mullarkey, Thomas Shellard, Chris Allan, Pallav Agarwal, Sabrina Kahric, Tom Cooper, Cameron Mackenzie, Sanj Ahuja, Nikhil Narendranath and Aoife Garvan. 👑⚽

The energy sector is facing a dual crisis: a massive loss of institutional knowledge as the workforce nears retirement and intensifying pressure to deliver reliable, decarbonised energy.

In the latest edition of The Interface, Zac Zawalski (Head of Energy, Mining & Utilities at Innovior) shares how moving digital intelligence out of the office and into the field is the key to a successful energy transition.

For too long, digital transformation has been stuck in the back office, leaving field teams to rely on:

⚪ Fragmented data from decades-old systems.
⚪ Manual processes like spreadsheets and paper-based handovers.
⚪ Information lags that drive operational waste and safety risks.

By digitising frontline routines and cleaning source data, companies can capture vanishing knowledge and transform it into the real-time intelligence needed for the energy transition.

Read Zac’s insights here: https://ap1.hubs.ly/y0WFT70

From the Customer 360 Symposium to the Contact Centre Symposium, the Probe CX and Convai teams have been at the heart of the conversations shaping the future of CX.

A massive thank you to Ashton Media for hosting two amazing events that allowed us to dive deep into the challenges being faced by CX and contact centre executives in the ANZ region, and helped inform the roadmap for continued progress in 2026 and beyond.

The highlights? Our leaders taking the stage:

⚪ Rohan Khanna (Chief Technology & Digital Officer, Probe Group): Kicked things off at C360 with a powerful opening-night session on "The Contact Centre Crossroads," exploring the vital balance between cutting-edge AI and human empathy.

⚪ Dr. Mike Banbrook (CEO, Convai): Followed up at the Contact Centre Symposium with a pragmatic, must-see roadmap for successful Agentic AI implementation.

Whether it’s bridging the trust gap or reskilling talent, our mission remains clear: setting the new standard for human-centred digital excellence.

Missed the sessions? We’ve got you covered.

👉 Explore Convai’s latest AI insights: https://lnkd.in/gvrAATX8

👉 Book a discovery session with Rohan and the team: https://lnkd.in/gxHaKnTh

What an incredible evening it was at the Sofitel Sydney Darling Harbour. It was a privilege to gather with industry leaders to celebrate the power of innovation, partnership and technology.

We are thrilled to share that Probe CX and Convai, to be recognised alongside the Department of Transport and Planning, took home the ISG Paragon Award for Partnership of the Year! 🤝

We were also honored to be recognised as finalists in four other categories:

⚪ Excellence: with Sky Network Television Limited

⚪ AI Pacesetter: with the Department of Transport and Planning

⚪ Transformation: with Priceline

⚪ Community and Social: with The Accident Compensation Corporation

A massive thank you to Information Services Group (ISG) for hosting such an exceptional event and for their 16-year commitment to promoting best practices in our field.

To our incredible partners and clients: Thank you for choosing us. We left Sydney inspired by your success and more committed than ever to serving your customers through the perfect blend of human and digital excellence. 🌟

A sustainable future is built on a foundation of integrity and purpose. ⚖️

Meet our Group General Counsel & Head of ESG, Jo Zaharopoulos.

With more than two decades of experience in commercial law and compliance, Jo is the guardian of our organisational standards.

Jo is an award-winning professional who was recognised in the Australasian Lawyer Elite Women 2025 list. Her focus is on creating a secure and ethical environment where our teams can thrive. By managing the intersection of risk, compliance and sustainability, she provides the stability required for us to deliver human-centered excellence at a global scale.

Under her guidance, we grow with purpose and responsibility.

Meet our leadership team here: https://ap1.hubs.ly/y0QZPs0

Or book a session with our team today: https://ap1.hubs.ly/y0QZHS0

A night to remember! 🌟

A huge congratulations to Lena Abanes, Hayley Bron and Chaz Domingo for their incredible journey as finalists in the 2026 Women in ICT Awards. The energy in the room was electric and we loved celebrating alongside the best in the industry. We couldn't be prouder of the work you do to redefine leadership in tech.

Get to know our finalists:

⚪︎ Lena Abanes: Leading the charge in making cybersecurity a collaborative effort by turning talent into security experts.

👉 Read Lena’s story here: https://ap1.hubs.ly/y0PCJr0

⚪︎ Hayley Bron & Chaz Domingo: Experts in AI strategy and business transformation who are rewriting the code for leadership by turning technical cost centers into revenue-generating engines

👉 Read Hayley & Chaz’s story here: https://ap1.hubs.ly/y0PCB70

Thank you for your incredible dedication and for representing Probe CX and Innovior with such excellence.

The retail contact centre is sitting on a goldmine of customer intelligence. The problem? For most, that data is either a lagging indicator or lost in the noise of manual note-taking. 📉

In our latest deep dive, Hayley Bron and Dr. Mike Banbrook explore why traditional tools are failing to keep pace with rising customer expectations - and how AI is bridging the "experience gap."

It’s about empowering agents with Probe OS to turn every interaction into a strategic asset.

Read the full breakdown on how we’re delivering 100% operational governance for Australia’s leading retailers. 👇

https://ap1.hubs.ly/y0PyZp0

AI is changing the face of CX in retail: how your contact centre can become a live, strategic asset Discover how AI transforms retail contact centres into strategic assets, enhancing customer experience through anomaly detection, conversational metrics and quality governance.

Run. Walk. Give back. 🙌

Huge shoutout to the 30 Probe CX legends who ran, walked and cheered to support Southern Youth and Family Services(SYFS) in the Run Wollongong 2026 last weekend. We’re honored to show our support for SYFS and the incredible work they do for local youth and families.