CareFirst Community

Operations Manager

Email - [email protected]

Position: NDIS Operations Manager
Location: Mackay
Employment Type: Full-Time
Salary: $100,000 – $130,000 + Super (depending on experience)

About the Role

We are seeking an experienced and motivated NDIS Operations Manager to lead and oversee the delivery of high-quality disability support services. This role is responsible for operational performance, compliance, workforce leadership, participant outcomes, and business growth.

The successful candidate will ensure services are delivered in line with NDIS Practice Standards while maintaining a strong focus on person-centred care and continuous improvement.

Key Responsibilities
Lead day-to-day operations across NDIS service delivery programs.
Ensure compliance with NDIS Quality and Safeguards Commission requirements.
Manage and support Team Leaders, Coordinators, and Support Workers.
Monitor participant outcomes, service quality, incident management, and risk.
Oversee rostering, workforce planning, and resource allocation.
Develop and implement operational policies, procedures, and improvement initiatives.
Manage budgets, KPIs, and operational performance targets.
Build and maintain strong relationships with participants, families, support coordinators, and community stakeholders.
Support business growth, participant acquisition, and service expansion opportunities.
Essential Requirements
Minimum 3–5 years' leadership experience within the NDIS, disability, community services, or healthcare sector.
Strong knowledge of NDIS legislation, compliance requirements, and Practice Standards.
Demonstrated experience managing multidisciplinary teams.
Excellent communication, leadership, and stakeholder management skills.
Experience with rostering systems, CRM platforms, and service management software.
Current NDIS Worker Screening Check.
Working With Children Check (where applicable).
Current Driver's Licence.
Desirable Qualifications
Diploma or Degree in Community Services, Disability, Business Management, Healthcare Management, or a related field.
Experience managing SIL, SDA, Community Access, Support Coordination, or Allied Health services.
Understanding of SCHADS Award and workforce management practices.
Benefits
Competitive salary package.
Career progression opportunities.
Professional development and leadership training.
Flexible work arrangements.
Supportive and values-driven workplace culture.
Key Performance Indicators (KPIs)
NDIS compliance and audit outcomes.
Participant satisfaction and retention.
Staff engagement and retention.
Incident management and quality assurance outcomes.
Budget performance and service profitability.
Achievement of growth and occupancy/utilisation targets.

Community Registered Nurse (Casual)

Location: Mackay, QLD

Join the Carefirst Community Team

Carefirst Community is seeking compassionate and experienced Registered Nurses to join our growing team on a casual basis in Mackay. This rewarding role provides the opportunity to make a meaningful difference in the lives of older Australians and NDIS participants by delivering high-quality clinical care and support within the community.

If you are passionate about person-centred care, enjoy working independently, and value flexibility, we'd love to hear from you.

About the Role

As a Community Registered Nurse, you will provide clinical nursing services to aged care clients and NDIS participants in their homes and community settings. You will work collaboratively with participants, families, support workers, and allied health professionals to promote health, independence, and quality of life.

Key Responsibilities
Deliver high-quality nursing care in community and home settings
Conduct nursing assessments and develop care plans
Medication management and administration
Wound care and chronic disease management
Clinical monitoring and health education
Maintain accurate and timely clinical documentation
Collaborate with multidisciplinary teams and stakeholders
Support clients to achieve their individual health and wellbeing goals
About You

To be successful in this role, you will have:

Essential Requirements
Current registration with AHPRA as a Registered Nurse
Current National Police Check (or willingness to obtain)
Current First Aid and CPR certification
Valid Driver's Licence and reliable vehicle
Excellent communication and interpersonal skills
Ability to work independently and manage a diverse caseload
Strong clinical assessment and documentation skills
Desirable
Experience working in community nursing, aged care, disability, or NDIS settings
Experience with wound management, medication administration, and chronic disease care
Knowledge of NDIS and aged care service delivery frameworks
What We Offer
Above-award hourly rates
Flexible casual shifts to suit your lifestyle
Supportive and collaborative team culture
Opportunities for professional development and ongoing training
Meaningful work that positively impacts the local community
Travel reimbursement where applicable
Apply Now

If you are a dedicated Registered Nurse looking for a rewarding community-based role in Mackay, we would love to hear from you.

Join Carefirst Community and help us deliver exceptional care that empowers people to live independently and with dignity.

Apply today by sending your resume and cover letter to:
[email protected]

Carefirst Community is committed to providing a safe, inclusive, and diverse workplace and encourages applications from people of all backgrounds.

Administration Assistant – Join Our Fun & Supportive Team! 🤓
**Flexible Hours**

At CareFirst Community, we’re passionate about making a positive difference in people’s lives through high-quality NDIS supports. We believe work should be meaningful, rewarding, and enjoyable — and we’re looking for an enthusiastic Administration Assistant to join our growing team!

About the Role

We’re searching for a friendly, organised, and motivated Administration Assistant who loves helping people and keeping things running smoothly behind the scenes.

This role is perfect for someone who enjoys variety, teamwork, and bringing positive energy into the workplace.

What You’ll Be Doing
Answering phones and greeting clients with a warm smile
Managing emails, calendars, and appointments
Assisting with staff rosters and documentation
Maintaining participant records and filing systems
Supporting management and support staff with day-to-day admin tasks
Helping create a fun, welcoming office culture
Assisting with social media posts and office events (optional bonus!)

What We’re Looking For
Great communication and people skills
Positive attitude and sense of humour
Strong organisational skills and attention to detail
Ability to multitask in a busy environment
Experience in administration or customer service preferred
Confidence using Microsoft Office and general computer systems
NDIS or healthcare experience is a bonus, but not essential
Why Join Us?
Supportive and friendly team culture
Flexible work environment
Opportunities for growth and development
Meaningful work that makes a difference
Staff appreciation events and team activities
No two days are the same!
Requirements
Current Driver’s Licence
NDIS Worker Screening Check (or willingness to obtain)
Working with Children Check (if required)
Current Police Check
Apply Now!

If you’re organised, energetic, and love creating positive experiences for others, we’d love to hear from you.

Send your resume and a short cover letter telling us why you’d be a great fit for the team!

Such a beautiful heartfelt bunch of flowers from one of our participants who has made so many milestones in the past 12 months.
We have the best job in the world 🥰