Leading Edge Computers - Albany

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📍 Available in-store
👉 Ask staff or message us to order
📧 [email protected]

AVAILABLE MODELS

iPhone:
13 / 13 Pro / 13 Pro Max
14 / 14 Pro / 14 Pro Max
15 / 15 Pro / 15 Pro Max
16 / 16 Pro / 16 Pro Max

Samsung:
Galaxy A17

Treat yourself to a great deal!
Selected items are now discounted for a limited time.
Visit us in-store and grab your favourites before they’re gone.

Starts on the 21st of November.
😃👁️

⚠️ BUSINESS SCAM ALERT – PLEASE READ & SHARE ⚠️

Over the last few days we’ve received multiple “sales enquiries” that looked normal at first… until the exact same person emailed again from a different Gmail address, requesting a completely different list of products (laptops first, then Sonos speakers).

This is a known scam pattern currently targeting Australian small businesses.

❗ The Pattern to Watch For:

Comes from random Gmail accounts using different names

Sends large product lists (laptops, speakers, electronics)

Asks you to “send pricing including GST”

Then tries to pay over the phone, usually with a stolen credit card

Goods are picked up by a “courier” immediately after payment

Weeks later…

The bank reverses the charge

Business loses 100% of the money

AND loses the stock you handed over

Total loss: $1,000 – $10,000+

❗ Why This One Was a Scam

These two emails show classic red flags:

📌 Two different Gmail accounts pretending to be the same person
📌 Requests for high-value items
📌 No business details, no phone number, no ABN
📌 Pattern identical to the “card-not-present / stolen card” scam

If I had accepted payment over the phone, here’s exactly what would have happened:
1️⃣ Scammer gives a stolen credit card
2️⃣ Bank approves it temporarily
3️⃣ Scammer sends a “courier” to collect the items
4️⃣ Days/weeks later the bank charges back the transaction
5️⃣ I would lose all my money, all my stock, and be left with nothing
➡️ Because phone payments are NOT protected for sellers.

⚠️ Phone Payments = ZERO Protection

When a business manually enters card details over the phone, banks treat it as the highest-risk transaction type.
If the card is stolen or the purchaser disputes the charge…
👉 The seller ALWAYS loses the dispute.
👉 No exceptions.
👉 You lose the stock AND the payment.

✔️ Safety Advice for Businesses

NEVER process high-value phone payments

ALWAYS confirm identity

Do NOT release stock to “couriers” without verified payment

Use in-person transactions, bank transfers, or verified PayID from a business account

If something feels off… trust your gut

If any other local businesses receive emails like these, please be careful.
Scammers are getting smarter, and they’re targeting small stores that work hard for every dollar.

If you ever need help verifying suspicious enquiries, feel free to contact us, we’re happy to help keep the Albany business community safe. 💙💻

Our number is now working properly

Temporary Phone Service Disruption

Dear Customers,
Our main phone line is currently temporarily unavailable due to a transfer to a new service provider.

In the meantime, please reach us via our provisional contact number: 08 6846 4335.

We apologise for the inconvenience and appreciate your understanding while this transition is completed.

Leading Edge Computers Albany

Please note: Our phone line will be out of service till 3PM

Recently, one of our employees was approached while off-duty — during their own personal time by someone who told them that we “need to learn customer service.”
While we always welcome constructive feedback shared respectfully, this situation felt a little different. We believe that conversations like this are best had in-store, where we can listen, understand, and respond properly, not when a team member is simply minding their own business outside of work.
Our staff work hard, and they deserve the same respect and courtesy we aim to give every customer.
At Leading Edge Computers Albany, we take pride in being honest, transparent, and respectful. Sometimes a customer believes there’s an issue with their device, but after thorough testing, we find no fault. In those moments, we’ll always choose honesty over unnecessary repairs or costs.
That’s not poor customer service, that’s integrity. 💙
We’re grateful for the continued trust, kind words, and support from our amazing community. Thank you, Albany 🙏

We’ve had so many people coming in lately with failed drives 😢

Photos, work files, memories — gone in seconds because there was no backup.

Don’t wait until it’s too late! We can set up an automatic backup system for your computer so your data stays safe, no matter what.

💾

New Opening Hours Starting Saturday, November 1st! 🎉

We’re excited to announce that from Saturday, November 1st, we’ll now be open on Saturdays! 🙌

🕓 Updated Trading Hours:
Monday – Wednesday: 8:30am – 5pm
Thursday: 8:30am – 7pm (Late trading 🌙)
Friday: 8:30am – 3pm (Early close)
Saturday: 10am – 3pm (Now open weekends!)

📍 Leading Edge Computers Albany