Data Direct Group

Today marks a significant milestone for Data Direct Group.

We are proud to introduce DARE to Transform, our proprietary digital transformation framework, designed to help us stay ahead of a rapidly evolving market while delivering measurable, lasting value for our clients.

DARE is built on four interconnected pillars:

D — Digital Enablement
Deploying AI, automation, and intelligent technologies to drive faster, smarter, and more scalable operations across every engagement.

A — Analytics Intelligence
Turning data into real-time, actionable insights that power better decisions, for our clients and our teams.

R — Reimagined Processes
Redefining how work gets done through leaner workflows, optimized cost structures, and enhanced productivity.

E — Experience Transformation
Elevating every interaction by combining human empathy with digital precision.

The market is moving fast. Governments and enterprises worldwide are accelerating their adoption of AI and automation, with some aiming for up to 50% autonomous service delivery within the next two years.

DARE is how we help bridge that future, responsibly, strategically, and at scale.

Powered by the strength of our people and a robust partner ecosystem, this framework goes beyond transformation as an initiative.

DARE is a mindset. A commitment to a culture of continuous improvement, for our clients, our teams, and the communities we serve.

A proud new chapter begins in Fujairah.

Today, Data Direct Group officially launched our new facility in Fujairah, marking an important milestone in our continued growth across the UAE.

This launch represents more than expansion. It reflects our long-term commitment to creating meaningful and sustainable career opportunities for Emirati talent, while supporting the nation’s vision of developing future-ready capabilities.

We are proud to support Wio Bank, one of the UAE’s leading digital banks from this new facility.

With a growing footprint across Abu Dhabi, Dubai, Al Ain, Fujairah, and Ajman, we continue to invest not only in infrastructure, but in people.

A significant step forward, and only the beginning.

Data Direct Group is pleased to announce the appointment of Piety Gonsalves as our new Group CEO.

Piety brings over 30 years of excellence in the customer experience and outsourcing industry, with a proven track record of building and scaling regional operations. Having previously served as CEO of Teleperformance for 14 years, where he played a key role in growing the business into a leading customer experience and digitally driven organization.

As we enter our next phase, Data Direct Group is committed to evolving alongside the rapidly changing CX landscape. Our focus remains on digital transformation, AI-led solutions, and delivering the agile, innovative service models our clients demand.

With Piety’s leadership, we aim to accelerate our growth ambitions and strengthen our digital capabilities while continuing to deliver exceptional value to our clients.

Creating meaningful employment opportunities for national talent remains a key priority and is an area Piety is deeply passionate about and has consistently championed throughout his career.

We welcome Piety to the Data Direct Group family and look forward to the journey ahead.

Eid Mubarak from Data Direct Group.

May this special occasion bring happiness, prosperity, and cherished times with loved ones.

Customer expectations are evolving and so should your CX strategy. Top CX experts predict that proactive service will be the next competitive advantage, not just faster response times. - Forbes

This means anticipating needs, reducing effort across journeys, and orchestrating experiences, rather than waiting for issues to emerge. It’s a paradigm shift from reactive support to predictive engagement.

Leaders get ahead when they embed real-time insights and automate where it matters most, without sacrificing human empathy.

Want a CX roadmap backed by trends? Connect with our strategists today.

Honoring the women who listen with intent, care with purpose, and solve with brilliance.

At Data Direct, we know that true service begins with listening. Today, we celebrate the women on our team who bring an unmatched level of care and intuition to everything they do.

You are the problem-solvers, the calm voices, and the dedication that drives our success.

Happy Women’s Day to the women who make every connection count.

[Data Direct, Women’s Day 2026, Customer Experience, Professional Excellence, Problem Solvers, UAE Business Services., women in tech]

Your business deserves more than “band-aid” tech. At Data Direct Group, we engineer intelligent automation solutions that scale, from AI chatbots and agentic workflows to voice & video bots that deliver 24/7 service excellence.
datadirect.ae

Whether you’re optimizing contact center load, enhancing digital engagement, or integrating data platforms, our tech stack is designed for measurable ROI and seamless CX & IT operations.

Contact us for tailored solutions!

In moments that test stability, true leadership becomes even more visible 🇦🇪

The UAE continues to demonstrate calm, structured decision-making and a clear commitment to the safety and wellbeing of its people. That consistency builds confidence across communities and businesses alike.

Deep appreciation to the authorities and institutions working diligently behind the scenes to safeguard this nation with responsibility and foresight.

As leaders, we draw reassurance from systems built on preparedness and unity.

Data Direct Group are proud to be in a country defined by resilience trust, and steady governance.

Data Direct Group wishes you all Ramadan Mubarak.
May this month bring reflection, unity, and steady progress.