Citiliner

Reminder: today is the last day you can submit your refund requests on all tickets booked for travel after 15 February 2021. Please contact our Call Centre 011 611 8000 or 087 352 0352 or email your ticket reference number and contact details to [email protected] for assistance with your refund.

100 % refund will be given on all tickets booked for travel after 15 February 2021.

If you have not been contacted yet, please contact our Call Centre 011 611 8000 or 087 352 0352 or email your ticket reference number and contact details to [email protected]. Alternatively, send us an inbox message on social media for assistance.

Deadline for submission: 31 March 2021

PLEASE NOTE REGARDING REFUNDS: refund submissions for services discontinued from 15 February 2021.

If you have not been contacted yet, please contact our Call Centre 011 611 8000 or 087 352 0352 or email your ticket reference number and contact details to [email protected]. Alternatively, send us an inbox message on social media for assistance.

Our Customer Care is contacting passengers to facilitate the refund submissions for services discontinued from 15 February 2021.

If you have not been contacted yet, please contact our Call Centre 011 611 8000 or 087 352 0352 or email your ticket reference number and contact details to [email protected]. Alternatively, send us an inbox message on social media for assistance.

Citiliner

Our Customer Care is contacting passengers to facilitate the refund submissions for services discontinued from 15 February 2021.

If you have not been contacted yet, please contact our Call Centre 011 611 8000 or 087 352 0352 or email your ticket reference number and contact details to [email protected]. Alternatively, send us an inbox message on social media for assistance.

REMINDER: wearing of masks for the duration of your entire journey is compulsory. Help combat the spread of COVID-19 by exercising responsibility and adhering to the COVID-19 protocols.

Our Customer Care has started contacting people to facilitate the refunds process. If you have not been contacted yet, please contact our Call Centre 011 611 8000 or 087 352 0352 or email your ticket reference number and contact details to [email protected]. Alternatively, send us an inbox message on social media for assistance.

As of 14 February 2021, Greyhound and Citiliner will be closing operations. Our services will be running up until 14 February 2021.

All passengers who have tickets booked for services after this date will be refunded in full. For assistance with receiving your refund, contact our Call Centre 011 611 8000 or 087 352 0352 or email your ticket reference number and contact details to [email protected].

It has been our pleasure connecting you across Southern Africa for the past 37 years. Thank you to all our passengers for your continued support.

• All passengers required to wear masks both in our terminals and for the entire duration of your journey – no exceptions- it’s the law!
• Maintain 1.5m social distance in queues for purchasing tickets and boarding buses
• We are operating at the capacity as outlined by the government. Do not sit in seats marked off with an X in the bus. These are marked off to aid social distancing onboard our coaches.
• Bring sanitiser with you and sanitise your hands regularly
• Your temperature will be taken before boarding and if your temperature is over 37,5 degrees you will not be allowed to board the bus.
• Help keep our bathrooms onboard clean by following the same toilet etiquette you would use at home. Please clean up after yourselves to make your journey as well as your fellow passengers' journeys a pleasant one.

Travel with Greyhound, Citiliner, and Pick n Pay! Get up to R100 off bus tickets of R400 or more for booking and travel 1-31 January 2021! So if you are heading back to school, back to varsity or back to work, we've got you covered! To take advantage of this deal, book your January travel at your nearest Pick n Pay and SAVE!

Greyhound and Citiliner have always implemented a strict deep cleaning process on our busses, however, with COVID-19 we are now taking it one step further. Our buses undergo a strict sanitation process at our depot before departing on their journey.

Do you bank with Capitec? The bank that makes banking simpler? If yes, note that when you book with your Capitec card you get a 15% discount for your travel with the Citiliner bus. So, what are you waiting for? Book now and choose the bus that will get you home safe and sound. Discount available when booking online www.citiliner.co.za, via our call centre 011 611 8000/ 0873520352 or at your nearest Greyhound office.

Important Notice: Before you board the bus please make sure that you receive labels for your luggage. When you get off the bus make sure the label on the luggage matches your receipt. Make sure you collect ALL your belongings at the end of a trip.

Travel with Greyhound, Citiliner and Pick n Pay! Get up to R100 off bus tickets of R400 or more for booking and travel 1-31 January 2021! So if you are heading back to school, back to varsity or back to work, we've got you covered! To take advantage of this deal, book your January travel at your nearest Pick n Pay and SAVE!

Please note that all passengers including children are required to wear masks in our terminals and for the duration of your entire journey – no exceptions. Please! Asseblief! Siyacela! Ka kopo!

Each passenger is permitted to take free of charge, at own risk, two suitcases not exceeding 80cm x 60cm x 30cm in size, of a total mass not exceeding 30kg. Greyhound/Citiliner has the right to refuse the carriage of luggage that does not comply with these conditions. Excess luggage will only be accommodated subject to space availability and will be incur an additional charge per kilogram specified at the terminal offices. Please make sure you receive a receipt and luggage label. https://www.citiliner.co.za/terms-and-conditions/

Please remember that you if you need assistance with refunds you can email [email protected], for complaints email [email protected] and for enquires email [email protected] and [email protected].

Greyhound offer a wide variety of discounts to our passengers all year round. Book with Greyhound today to enjoy the discounts https://www.greyhound.co.za/discounts-rewards/

What is the best part about travelling with the or Citiliner Plus bus long-distance?

Happy Monday! Book with Citiliner and Pick n Pay! Get up to R100 off bus tickets of R400 or more for booking and travel 1-31 January 2021!

Book your bus tickets online at www.citiliner.co.za or alternatively call our 24hrs Customer Care/Reservations on 011 611 8000. You can also book at any of our trusted partner’s Checkers, Shoprite, Pick n Pay, Makro, Game, Builders or Computicket!

Blog Alert!

Where does Citiliner travel outside South Africa - Citiliner Citiliner also travels to a host of destinations outside of South Africa and is fast becoming the go-to provider of choice when it comes to cross-border ...