IDS

IDS

Comments

My entire system has been restructured following a lightning strike and a x64 series installed by Digisurv sa.

I have had on-site consults with Warren and Vishen from IDS branch in this regard.

Following the installation a catastrophic failure at a critical juncture has cost me my time and money and may have been worse my life.

It is noted that a partnership exists with optex of which 2 dual beams were supplied and fitted in an outdoor area.
This has failed resulting in multiple alarm triggers and has had to be replaced by my service provider.

I have been advised that these were defective and in a 6 hour monitoring period having been replaced with new products have passed the test.

Clarity is needed in the failure of QC checks and balances and accountability in this regard.

While it is convenient to mark this event as an anomaly and say some checks have failed a doubt of credibility is left in my mind as to whether other components that I rely on to protect my biggest asset my family can be grouped in this category.

As a global brand hoping to forge ahead please advise on the recourse taken as a remedial measure, as I wish no client to have to endure the discomfort experienced thus far.

Please via the 2 consultants on board advise me of my guarantees regarding this system going forward.

I am also still engaged with other technical related issues regarding suitability of a passive which has also been triggering and has been replaced with an another product but zone activation still occurs.

I welcome an inhouse review and scrutiny and would consider this a second opinion of sorts as my experienced technician Clifford seems exasperated as well and has left me worried that a component defect exists in the board itself.

I am pleased that you offer online courses for clients( IDS website) as displayed via your portal and would appreciate your assistance to log me on to the system.

You will forgive me for my morbid interest in alarm systems and all things that buzzes like my ids app keeping me up 1 week in a row.

I await your responses

Dr jayandran govender
[email protected]
Need so.e help on HYYP IP Connect. The Zone names on the keypads are not relected on the HYYP APP, They are different. How do i sunc this info
Good day please advise what we should do. We are getting the following message when trying to access your online courses on your website:

We're sorry...

The page you are looking for cannot be found. It may have been moved or deleted (404 error).
L
Good morning all. I seem to have trouble learning remote controls on a IDS X64 alarm.

Once I learn the remote button... The confirmation fails and remote not programmed. I have deleted all the remote codes in menu 22, but the remotes doesnt want to re-learn.

Any suggestions for me please, or Kindly please contact me on 0726494725
Just need screen shot of IDS 800 manual on zone programming
Partitioning
How to reset
Pls and thanks in advance.I tried to download gives me not right info
How many Keypads can you add on IDS x64 Alarm Panel ?
People, I am having issues with the X-SMS. I keep sending commands to it and it sends them right back at me. I have tried several times to reset the system but each time after setting the master phone number, no other command seems to work.

I need to name the user codes on X-64(which I learnt can be done via the xsms and not the keypad) and assigning a reporting phone number. I am about to lose a client because of the inability of the system to conform while I am following your manual to the T.
Hi there, are there any plans to make the HYYP Home app work with other smart home integration systems like Google Assistant or just IFTTT?
Very dissapointing service .... again. Asked my rep Jodie for a quote last week Thursday, for equipment I needed on Monday as we are travelling to do couple of CCTV installations. Never received quote. Tried phoning him, no answer. Phoned into office, asked desk clerk (Amy) for the quote. Still nothing. Phoned again, no answer at all at the branch. Tried branch manager cellphone (David Green), no answer, tried IDS sales director Rex via Durban office landline, women who picked up does not know who he is (I had to explain to her he is the sales director), then tried to transfer me, only to come back and tell me she is not sure if he is in or not.. Tried his cellphone, no answer. Tried Cape Town branch again, got to Amy who told me they are just 2 persons at the desk and they are too busy, hence she cannot do my quote/order. Problem is, if I want them to deliver to me same day, I need to pay before 10am, but how can I do that if I cannot place an order?
Very disappointing service and even worse communicating. None of the staff can send me proof of emails they claimed they've send me... When trying to reach National Sales Manager Rex you get no answer. Whats app him and you can see he read the message, but still no response. I can see the communication problem start right at the top.
Nice Automation partner. Kudos!

Africa's leading manufacturer and distributor of electronic security products. Find us here between 9am and 4:30pm, Monday to Friday. Welcome to IDS - We're proudly South African.

CONTACT NUMBERS:

Technical Helpdesk
0860 705137

Durban Head Office
(031) 705 1373

Gauteng
(011) 314 1041

Bloemfontein
(051) 430 7496

Nelspruit
(013) 752 6440

Cape Town
(021) 511 9000

Port Elizabeth
(041) 368 4942

East London
(043) 735 1888

Polokwane
(015) 001 0008

Exports
(031) 705 1373

Technical Helpdesk
0860 705137

Operating as usual

01/01/2022

Happy New Year!
#IDSProtect #HappyNewYear2022

Happy New Year!
#IDSProtect #HappyNewYear2022

25/12/2021

To all those celebrating,

Wishing you and your loved ones a Merry Christmas!
#IDSProtect #MerryChristmas

To all those celebrating,

Wishing you and your loved ones a Merry Christmas!
#IDSProtect #MerryChristmas

09/12/2021

The IDS Year End Sale is now on!
#IDSProtect #BestInClass #YearEndSale

The IDS Year End Sale is now on!
#IDSProtect #BestInClass #YearEndSale

08/12/2021

Our Year End Fire Sale is now on πŸ”₯

Contact your local sales representative for more information!
#IDSProtect #BestInClass

Our Year End Fire Sale is now on πŸ”₯

Contact your local sales representative for more information!
#IDSProtect #BestInClass

06/12/2021

#IDSProtect #BestInClass #SeasonsGreetings

#IDSProtect #BestInClass #SeasonsGreetings

23/11/2021

#BestInClass

Great to finally be back in Cape Town visiting IDS

Masaya and Benjamin have had to wait far too long to get out there and see the team and our valued partners.

#securityindustry #securityprofessionals #partners

Photos from IDS's post 23/11/2021

Our clients from the North Coast of KZN were treated to an afternoon showcasing the latest security technology, with our partners Dahua.

#IDSProtect #BestInClass #DahuaTechnologiesSouthAfrica #Roadshow2021

15/11/2021

The HOTTEST sale of the year!

#IDSProtect #BestInClass #FireSale

The HOTTEST sale of the year!

#IDSProtect #BestInClass #FireSale

04/11/2021

Wishing all those that are celebrating, a Happy Diwali 😁πŸ₯³

Wishing all those that are celebrating, a Happy Diwali 😁πŸ₯³

29/10/2021

Best in Class Security Solutions at unbeatable prices!
#IDSProtect #BestInClass #1DayOnlySale

Best in Class Security Solutions at unbeatable prices!
#IDSProtect #BestInClass #1DayOnlySale

20/10/2021

#BestInClass

#BestInClass

14/10/2021

Contact your local sales representative for more information!
#IDSProtect #MotionEyeSurveillance #DahuaTechnologiesSouthAfrica

Contact your local sales representative for more information!
#IDSProtect #MotionEyeSurveillance #DahuaTechnologiesSouthAfrica

Photos from IDS's post 12/10/2021

IDS/Dahua Open Day

We had some fun in the sun, showcasing Best in Class security solutions to our clients in East London!

#IDSProtect #BestInClass #DahuaTechnologiesSouthAfrica

07/10/2021

With long, narrow detection areas that extend from both its sides the BX-80N is specifically designed to be wall-mounted centrally on a building, covering the building perimeter with a multi-layered, horizontal barrier that detects intruders before they break in. To help reduce false activations, the range can be adjusted so that detection extends only to the end of the building. The BX series also features a size-judging function, which helps it distinguish between large and small objects within the detection area.

Contact your local sales representative for more information! OPTEX Security EMEA

#IDSProtect #OPTEX #Detectors #OutdoorDetection

With long, narrow detection areas that extend from both its sides the BX-80N is specifically designed to be wall-mounted centrally on a building, covering the building perimeter with a multi-layered, horizontal barrier that detects intruders before they break in. To help reduce false activations, the range can be adjusted so that detection extends only to the end of the building. The BX series also features a size-judging function, which helps it distinguish between large and small objects within the detection area.

Contact your local sales representative for more information! OPTEX Security EMEA

#IDSProtect #OPTEX #Detectors #OutdoorDetection

24/09/2021

Happy Heritage Day South Africa!

22/09/2021

Contact your local sales representative for more information!
#IDSProtect

Contact your local sales representative for more information!
#IDSProtect

17/09/2021

The OPTEX WXI series is a family of external sensors built upon our years of proven experience. This series utilizes both analog and digital technologies to detect approaching intruders before they gain access into your protected area. With its comprehensive 180Β° field of view and capabilities to tailor its setting to meet the environment around your premises, the WXI series will provide an effective solution for new and existing security systems.

Contact your local sales representative for more information! OPTEX Security EMEA

#IDSProtect #OPTEX #Detectors #OutdoorDetection #PanoramicDetection

The OPTEX WXI series is a family of external sensors built upon our years of proven experience. This series utilizes both analog and digital technologies to detect approaching intruders before they gain access into your protected area. With its comprehensive 180Β° field of view and capabilities to tailor its setting to meet the environment around your premises, the WXI series will provide an effective solution for new and existing security systems.

Contact your local sales representative for more information! OPTEX Security EMEA

#IDSProtect #OPTEX #Detectors #OutdoorDetection #PanoramicDetection

16/09/2021

Contact your local sales representative for more information!
#IDSProtect #805Kit #BestInClass

Contact your local sales representative for more information!
#IDSProtect #805Kit #BestInClass

10/09/2021

The VXI series is our best selling outdoor intrusion detection sensor range. It provides a very reliable approach detection with a range of up to 12m for residential and commercial applications. The VXI sensors are pet friendly, and feature digital analysis to exclude the cause of false alarms.

Contact your local sales representative for more information! OPTEX Security EMEA

#IDSProtect #OPTEX #Detectors #OutdoorDetection #PetFriendly

The VXI series is our best selling outdoor intrusion detection sensor range. It provides a very reliable approach detection with a range of up to 12m for residential and commercial applications. The VXI sensors are pet friendly, and feature digital analysis to exclude the cause of false alarms.

Contact your local sales representative for more information! OPTEX Security EMEA

#IDSProtect #OPTEX #Detectors #OutdoorDetection #PetFriendly

06/09/2021

Contact your local sales representative for more information.

#IDSProtect #WizMind #FisheyeCamera #LeadingDahuaDistributor #DahuaTechnologiesSouthAfrica

Contact your local sales representative for more information.

#IDSProtect #WizMind #FisheyeCamera #LeadingDahuaDistributor #DahuaTechnologiesSouthAfrica

01/09/2021

Happy Spring Day!
#IDSprotect #SpringDay

Happy Spring Day!
#IDSprotect #SpringDay

01/09/2021

Contact your local sales representative for more information!
#IDSProtect #SolarSale

Contact your local sales representative for more information!
#IDSProtect #SolarSale

25/08/2021

The LX series is weatherproof and specifically designed for outdoor applications, such as triggering lighting and cameras. With double conductive shielding, the LX series is resistant to interference from non-related light sources such as the sun and vehicle headlights.

Contact your local sales representative for more information! OPTEX Security EMEA

#IDSProtect #OPTEX #Detectors #OutdoorDetection

The LX series is weatherproof and specifically designed for outdoor applications, such as triggering lighting and cameras. With double conductive shielding, the LX series is resistant to interference from non-related light sources such as the sun and vehicle headlights.

Contact your local sales representative for more information! OPTEX Security EMEA

#IDSProtect #OPTEX #Detectors #OutdoorDetection

18/08/2021

Contact your local sales representative for more information!
#IDSProtect #XSeries #CurveMultiLanguageKeypad

Contact your local sales representative for more information!
#IDSProtect #XSeries #CurveMultiLanguageKeypad

18/08/2021

Contact your local sales representative for more information!
#IDSProtect #XSeries #BlackTouchLCDkeypad

Contact your local sales representative for more information!
#IDSProtect #XSeries #BlackTouchLCDkeypad

12/08/2021

We are officially the leading distributor of Dahua products in South Africa! This reiterates why IDS is "BEST IN CLASS."

#IDSProtect #LeadingDistributor #DahuaTechnologiesSouthAfrica

We are officially the leading distributor of Dahua products in South Africa! This reiterates why IDS is "BEST IN CLASS."

#IDSProtect #LeadingDistributor #DahuaTechnologiesSouthAfrica

09/08/2021

Happy women's day!
#IDSProtect #WomensDay2021

Happy women's day!
#IDSProtect #WomensDay2021

03/08/2021

Contact your local sales representative for more information!
#IDSProtect #DahuaTechnologiesSouthAfrica #CCTV

Contact your local sales representative for more information!
#IDSProtect #DahuaTechnologiesSouthAfrica #CCTV

22/07/2021

BUY 3, GET 1 FREE!πŸ™Œ
Contact your local sales representative for more information!
#IDSProtect #XGuard

BUY 3, GET 1 FREE!πŸ™Œ
Contact your local sales representative for more information!
#IDSProtect #XGuard

21/07/2021

#IDSProtect #EidMubarak

#IDSProtect #EidMubarak

13/07/2021

#IDSProtect #StaySafe

#IDSProtect #StaySafe

12/07/2021

#IDSProtect #StaySafe

#IDSProtect #StaySafe

12/07/2021

#IDSProtect

#IDSProtect

08/07/2021

Contact your local sales representative for more information! OPTEX Security EMEA
#IDSProtect #805 #XSeries #HYYP

Contact your local sales representative for more information! OPTEX Security EMEA
#IDSProtect #805 #XSeries #HYYP

22/06/2021

Contact your local sales representative for more information!
#IDSProtect #HDCVI #Varifocal

Contact your local sales representative for more information!
#IDSProtect #HDCVI #Varifocal

Our Story

The IDS legacy is built on offering our customers, partners and consumers with the most technologically advanced, relevant and bespoke intrusion solutions available. IDS remains a proudly South African business with our roots, manufacturing plant and R&D teams firmly embedded into the African continent. This local presence and entrenchment ensures we deliver solutions that complement our client’s demands and the harsh African environment while delivering world class protection.

IDS is first and foremost a technology led business that creates a home and employment for some 200 staff and their extended families. Our staff and people are as diverse and dynamic as the solutions we deliver with clients extending across 4 continents and some 50 countries. This diversity of audience demands IDS comply with most local and international standards from its ISO9001 factory and facility to the CE and ICASA certifications on our core offerings. We're proudly South African.

At IDS we believe that each and every African home should have the option of professional and credible security solution. Through localised production and lean manufacturing we empower armed response companies to thrive and succeed in our communities while continually developing, refining and challenging our process and product to ensure the most modern technology is accessible to all Africans.

CONTACT NUMBERS:

Technical Helpdesk
0860 705137

Durban Head Office
(031) 705 1373

Gauteng
(011) 314 1041

Bloemfontein
(051) 430 7496

Nelspruit
(013) 752 6440

Cape Town
(021) 511 9000

Port Elizabeth
(041) 368 4942

East London
(043) 735 1888

Exports
(031) 705 1373

Technical Helpdesk
0860 705137

Videos (show all)

IDS Dahua Roadshow Cape Town
"Protecting people and the things you love provides you with peace of mind"
Take a look at this detailed video of our Xwave Door Contact.
Our IDS classic keypad has made an unannounced appearance on the Golden Globe and Emmy award winning thriller Homeland. ...

Products

X-Series, IDS806, IDS Surveillance, HYYP, CCTV, VMS, Alarm systems, GPRS, Wireless integration

Address


New Germany
3610

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00
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