Herotel Eden

Herotel Eden

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Everyday, we are committed and dedicated to ensure you are connected on our Hero Wireless and Hero Fibre network.

๐—ช๐—›๐—ฌ ๐—›๐—˜๐—ฅ๐—ข ๐—™๐—œ๐—•๐—ฅ๐—˜ ?

๐—ฅ๐—ฒ๐—ฎ๐˜€๐—ผ๐—ป #๐Ÿฌ๐Ÿญ: Our Hero Fibre Internet is made from superior, industrial grade optical Fibre, which means you get 100% real, true uncapped Internet with no middle men.

To find out more about our Hero Fibre and why it is the Internet you have been waiting for - and deserve, feel free to contact us ๐—ง๐—ข๐——๐—”๐—ฌ on 044 813 5000 or [email protected]

We look forward to hearing from you and having you join our connected, Herotel family.

๐—›๐—˜๐—ฅ๐—ข ๐—™๐—œ๐—•๐—ฅ๐—˜ ๐—œ๐—ฆ ๐—Ÿ๐—œ๐—ฉ๐—˜ ๐—œ๐—ก ๐—ฆ๐—˜๐——๐—š๐—˜๐—™๐—œ๐—˜๐—Ÿ๐——!!

Get connected with Hero Fibre to receive fast and affordable uncapped internet! ๐Ÿ˜Ž

๐—ฉ๐—ถ๐˜€๐—ถ๐˜ www.herotel.com/hero-fibre/ or contact us on 044 813 5000 ๐—ง๐—ข๐——๐—”๐—ฌ!

The Easter surprises continue... We are excited to announce the 1KG Easter Bunny winners.

Congratulations to the ๐—›๐—ฒ๐—ฟ๐—ผ ๐—™๐—ถ๐—ฏ๐—ฟ๐—ฒ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ, ๐—Ÿ๐˜†๐—ป๐—ฒ๐˜๐˜๐—ฒ ๐—ฃ๐—ผ๐˜๐—ด๐—ถ๐—ฒ๐˜๐—ฒ๐—ฟ. We hope you enjoy your Lindt Bunny chocolate. There is sure enough chocolate for the whole family๐Ÿ˜‰.

We will be in contact with you soon to arrange collection or delivery of the prize.

Thank you to all our connected Herotel Fibre customers for signing-up and participating. You are all Hero's๐Ÿ’ช๐Ÿป

Follow our social media pages to stay updated for more competitions in the future!

The Easter surprises continue... We are excited to announce the 1KG Easter Bunny winners.

Congratulations to the ๐—›๐—ฒ๐—ฟ๐—ผ ๐—ช๐—ถ๐—ฟ๐—ฒ๐—น๐—ฒ๐˜€๐˜€ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ, ๐—ฅ๐—ถ๐˜๐—ฎ ๐—ฉ๐—ฎ๐—ป ๐—•๐—ถ๐—น๐—ท๐—ผ๐—ป We hope you enjoy your Lindt Bunny chocolate. There is sure enough chocolate for the whole family๐Ÿ˜‰.

We will be in contact with you soon to arrange collection or delivery of the prize.

Thank you to all our connected Herotel Wireless customers for signing-up and participating. You are all Hero's๐Ÿ’ช๐Ÿป

Follow our social media pages to stay updated for more competitions in the future!

๐—œ๐—ก๐—ฆ๐—ง๐—”๐—Ÿ๐—Ÿ๐—˜๐—ฅ ๐—ง๐—˜๐—–๐—›๐—ก๐—œ๐—–๐—”๐—Ÿ ๐—ฆ๐—จ๐—ฃ๐—ฃ๐—ข๐—ฅ๐—ง ๐—”๐—š๐—˜๐—ก๐—ง

Applications are invited for the above-mentioned position to be based in Gqeberha/George.

๐—ฃ๐—จ๐—ฅ๐—ฃ๐—ข๐—ฆ๐—˜ ๐—ข๐—™ ๐—ง๐—›๐—˜ ๐—ฅ๐—ข๐—Ÿ๐—˜: The Installer Technical Support Agent is responsible for supporting the Field Technicians daily with installations, callouts, and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians.

๐—œ๐—ณ ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฒ๐˜€๐˜๐—ฒ๐—ฑ ๐—ฎ๐—ป๐—ฑ ๐—บ๐—ฒ๐—ฒ๐˜ ๐—ฎ๐—น๐—น ๐—ฟ๐—ฒ๐—พ๐˜‚๐—ถ๐—ฟ๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐˜€, ๐—ฝ๐—น๐—ฒ๐—ฎ๐˜€๐—ฒ ๐—ณ๐—ผ๐—ฟ๐˜„๐—ฎ๐—ฟ๐—ฑ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—–๐—ฉ ๐˜๐—ผ [email protected]

(Reference: ITSA004)

๐—ž๐—ฒ๐˜† ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—”๐—ฟ๐—ฒ๐—ฎ๐˜€ ๐˜„๐—ผ๐˜‚๐—น๐—ฑ ๐—ถ๐—ป๐—ฐ๐—น๐˜‚๐—ฑ๐—ฒ, ๐—ฏ๐˜‚๐˜ ๐—ฎ๐—ฟ๐—ฒ ๐—ป๐—ผ๐˜ ๐—น๐—ถ๐—บ๐—ถ๐˜๐—ฒ๐—ฑ ๐˜๐—ผ:
โ€ขSupply FTTH allocations to Installers.
โ€ขEscalate any FTTH allocation issues and follow up until resolved.
โ€ขMaintain all FTTH allocation records into the applicable systems.
โ€ขProvide Wireless and Fibre installation data to Installers โ€“ do installation planning.
โ€ขDo WiFi planning for each applicable installation.
โ€ขApprove installations according to signal specifications. Evaluate photos sent by Technicians
โ€ขfrom site for quality and advise accordingly.
โ€ขAssist the Installers and Technicians with advanced troubleshooting where problems occur.
โ€ขAssist the Installers and Technicians with advanced setups in the field during the install.
โ€ขAdvising Sales in quotations for large, complicated installations.
โ€ขEnsure each installation is done according to the installation SOP provided.
โ€ขDo quality control after each installation.

๐—ง๐—ต๐—ฒ ๐˜€๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€๐—ณ๐˜‚๐—น ๐—ฐ๐—ฎ๐—ป๐—ฑ๐—ถ๐—ฑ๐—ฎ๐˜๐—ฒ ๐—บ๐˜‚๐˜€๐˜ ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐˜๐—ต๐—ฒ ๐—ณ๐—ผ๐—น๐—น๐—ผ๐˜„๐—ถ๐—ป๐—ด ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ/๐˜€๐—ธ๐—ถ๐—น๐—น๐˜€:
โ€ข1-2 yearsโ€™ experience in the following areas: Mikrotik, Ubiquiti, Cambium.
โ€ข2 years Field Technician experience.
โ€ขEffective planning skills.
โ€ขGood communication skills.
โ€ขGood administrative capabilities.
โ€ขTime managing skills.
โ€ขWell disciplined.
โ€ขMust be able to work under pressure.
โ€ขMust be medically fit.
โ€ขMust have a driverโ€™s license.
โ€ขAdequate knowledge of RF protocols.
โ€ขAdequate knowledge of Fibre.

๐—ค๐˜‚๐—ฎ๐—น๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€:
โ€ขGrade 12 or equivalent qualification at NQF Level 4.
โ€ขSpecialized certifications would be an advantage.

๐—”๐—น๐—น ๐—ฎ๐—ฝ๐—ฝ๐—น๐—ถ๐—ฐ๐—ฎ๐—ป๐˜๐˜€ ๐˜๐—ผ ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ฑ๐—ฒ ๐—ฎ ๐—ฑ๐—ฒ๐˜๐—ฎ๐—ถ๐—น๐—ฒ๐—ฑ ๐—–๐—ฉ, ๐—บ๐—ผ๐˜๐—ถ๐˜ƒ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—น๐—ฒ๐˜๐˜๐—ฒ๐—ฟ, ๐—ฐ๐—ผ๐—ฝ๐—ถ๐—ฒ๐˜€ ๐—ผ๐—ณ ๐—พ๐˜‚๐—ฎ๐—น๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€, ๐—ฐ๐—ผ๐—ฝ๐˜† ๐—ผ๐—ณ ๐—œ๐——.
We have been alerted to the fact that our name is being used as part of a scam involving the giving away of cellphones. This is not a Herotel competition, and we urge all our customers to be wary of this scam!

Herotel will NEVER do the following in regards to competitions:

- Ask for your credit card details as part of a competition
- Ask for your username or passwords
- Ask for a one time pin (OTP)

Competitions are only run through www.herotel.com or on one of our official pages. Please be wary, and alert us should you see a new scam that could hurt yourself or members of your community.
๐—ฆ๐—”๐—Ÿ๐—˜๐—ฆ ๐—”๐—š๐—˜๐—ก๐—ง - ๐—š๐—˜๐—ข๐—ฅ๐—š๐—˜

Applications are invited for the above-mentioned position to be based in George. This person will report to the Team Leader - Sales.

๐—ฃ๐—จ๐—ฅ๐—ฃ๐—ข๐—ฆ๐—˜ ๐—ข๐—™ ๐—ง๐—›๐—˜ ๐—ฅ๐—ข๐—Ÿ๐—˜: The Sales Agent will be responsible for selling Fibre and Wireless connectivity products primarily to the Residential market. The role also requires actively calling on potential new clients such as pole hosts, residential estates, and other communities. An important aspect of the job is maintaining good customer relationships, accurate communication, and excellent product knowledge.

๐—œ๐—ณ ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฒ๐˜€๐˜๐—ฒ๐—ฑ ๐—ฎ๐—ป๐—ฑ ๐—บ๐—ฒ๐—ฒ๐˜ ๐—ฎ๐—น๐—น ๐—ฟ๐—ฒ๐—พ๐˜‚๐—ถ๐—ฟ๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐˜€, ๐—ฝ๐—น๐—ฒ๐—ฎ๐˜€๐—ฒ ๐—ณ๐—ผ๐—ฟ๐˜„๐—ฎ๐—ฟ๐—ฑ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—–๐—ฉ ๐˜๐—ผ [email protected]

(Reference: SAL014)

๐—ž๐—ฒ๐˜† ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—”๐—ฟ๐—ฒ๐—ฎ๐˜€ ๐˜„๐—ผ๐˜‚๐—น๐—ฑ ๐—ถ๐—ป๐—ฐ๐—น๐˜‚๐—ฑ๐—ฒ, ๐—ฏ๐˜‚๐˜ ๐—ฎ๐—ฟ๐—ฒ ๐—ป๐—ผ๐˜ ๐—น๐—ถ๐—บ๐—ถ๐˜๐—ฒ๐—ฑ ๐˜๐—ผ:
โ€ขCalling on residential customers in the region to sell the Companyโ€™s Fibre and Wireless products, including signing up of pole hosts and residential estates.
โ€ขAnswering incoming sales calls and process leads.
โ€ขAchieving personal monthly sales objectives and KPIs as set by Management.
โ€ขMaintaining the Companyโ€™s customer base via effective account management principles.
โ€ขGrowing the Companyโ€™s customer base via identification of new opportunities and converting those opportunities into new clients.
โ€ขTracking and reporting key personal sales metrics on a daily basis.
โ€ขMeticulous lead generation and sales pipeline management.
โ€ขMeticulous management of tickets and leads.
โ€ขConducting desktop feasibility studies and site surveys for customers (Fibre/Wireless).
โ€ขEnsuring strict adherence to all SOPs and other internal processes & procedures.
โ€ขCapturing customer information, orders, invoices, compliances, and all related information accurately on DataTill.
โ€ขAttending and assisting with marketing events where required.
โ€ขActively communicate of key competitor activities.
โ€ขEmbodying the highest levels of professionalism, integrity, honesty, and adherence to company policies and procedures.
โ€ขEffectively following-through of all tasks assigned by Management.
โ€ขAlways portraying the company to stakeholders in a positive manner.

๐—ง๐—ต๐—ฒ ๐˜€๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€๐—ณ๐˜‚๐—น ๐—ฐ๐—ฎ๐—ป๐—ฑ๐—ถ๐—ฑ๐—ฎ๐˜๐—ฒ ๐—บ๐˜‚๐˜€๐˜ ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐˜๐—ต๐—ฒ ๐—ณ๐—ผ๐—น๐—น๐—ผ๐˜„๐—ถ๐—ป๐—ด ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ/๐˜€๐—ธ๐—ถ๐—น๐—น๐˜€:
โ€ขMinimum 2-3 years Sales and Technical experience (Telecoms/IT space).
โ€ขProven sales record.
โ€ขOwnership โ€“ able to take responsibility, troubleshoot problems and work with teams.
โ€ขAbility to work under pressure and comfortable operating in a fast-changing environment.
โ€ขAble to cultivate trust and credibility and maintain strong working relationships.
โ€ขRelationship building skills.
โ€ขGood negotiation and deal closing skills.
โ€ขExcellent communication and presentation skills.
โ€ขSelf-management & time management skills.

๐—ค๐˜‚๐—ฎ๐—น๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€:
โ€ขGrade 12 is required.

๐—”๐—น๐—น ๐—ฎ๐—ฝ๐—ฝ๐—น๐—ถ๐—ฐ๐—ฎ๐—ป๐˜๐˜€ ๐˜๐—ผ ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ฑ๐—ฒ ๐—ฎ ๐—ฑ๐—ฒ๐˜๐—ฎ๐—ถ๐—น๐—ฒ๐—ฑ ๐—–๐—ฉ, ๐—บ๐—ผ๐˜๐—ถ๐˜ƒ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—น๐—ฒ๐˜๐˜๐—ฒ๐—ฟ, ๐—ฐ๐—ผ๐—ฝ๐—ถ๐—ฒ๐˜€ ๐—ผ๐—ณ ๐—พ๐˜‚๐—ฎ๐—น๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€, ๐—ฐ๐—ผ๐—ฝ๐˜† ๐—ผ๐—ณ ๐—œ๐——.

๐—ฃ๐—Ÿ๐—˜๐—”๐—ฆ๐—˜ ๐—ก๐—ข๐—ง๐—˜:
โ€ขPreference will be given to Previously Disadvantaged Individual candidates, in line with Herotelโ€™s Employment Equity Plan.
โ€ขSubmission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
๐—›๐—˜๐—ฅ๐—ข ๐—™๐—œ๐—•๐—ฅ๐—˜ ๐—œ๐—ฆ ๐—Ÿ๐—œ๐—ฉ๐—˜ ๐—œ๐—ก ๐—ข๐—จ๐——๐—ฆ๐—ง๐—›๐—ข๐—ข๐—ฅ๐—ก!

Switch to Hero Fibre for fast and affordable internet! ๐Ÿ˜€

With speeds of up to 200Mbps. Donโ€™t delay, get HERO FIBRE ๐—ง๐—ข๐——๐—”๐—ฌ!

๐—ฉ๐—ถ๐˜€๐—ถ๐˜ www.herotel.com/hero-fibre/ or contact us on 044 813 5000

๐—ช๐—˜ ๐—”๐—ฅ๐—˜ ๐—˜๐—ซ๐—–๐—œ๐—ง๐—˜๐—— ๐—ง๐—ข ๐—”๐—ก๐—ก๐—ข๐—จ๐—ก๐—–๐—˜ ๐—ข๐—จ๐—ฅ ๐—ž๐—ž๐—ก๐—ž ๐—ฆ๐—ข๐—–๐—œ๐—”๐—Ÿ ๐— ๐—˜๐——๐—œ๐—” ๐—–๐—ข๐— ๐—ฃ๐—˜๐—ง๐—œ๐—ง๐—œ๐—ข๐—ก ๐—ช๐—œ๐—ก๐—ก๐—˜๐—ฅ!

Congratulations to Rayno Grundlingh, who is the winner of our KKNK Social Media competition. Rayno won an awesome portable braai hamper. We hope you enjoy your portable braai with your family and friends!

Thank you to everyone who participated in this competition.

Follow our social media pages to stay updated for more competitions in the future!

๐—ฌ๐—ผ๐˜‚ ๐˜„๐—ถ๐—ป, ๐˜„๐—ถ๐˜๐—ต ๐—›๐—ฒ๐—ฟ๐—ผ๐˜๐—ฒ๐—น!

Wishing all our Hero Moms a Happy Mother's Day and a special thank you for lighting our lives with so much love. May you have a well-deserved wonderful day with all your loved ones.

Herotel began its journey in 2015 with the dream of connecting all South Africans to faster, more af

We are one of the largest fixed wireless internet service providers in South Africa and a meaningful player in the local fibre industry. We connect over 95 000 home and business users to the internet across more than 400 towns and cities.

01/01/2023

We would like to wish everyone a Happy New Year and blessed 2023! ๐Ÿงก

Photos from Herotel Eden's post 28/12/2022

Our Teams took their initiative in the Oudtshoorn community over the Christmas weekend. True Christmas Spirit is about spreading joy and laughter. We are blessed to have interacted with many families and even met a little girl who proudly shared with us that she has survived lung cancer! ๐ŸŽ„๐ŸŽ…๐Ÿฝ She is a true Hero! ๐Ÿงก

25/12/2022

We would like to thank our loyal customers for all the support this year, we wish you and yours all the very best over the festive season. ๐ŸŽ…๐ŸŽ„

Photos from Herotel Eden's post 23/12/2022

Our teams have been feeling the Christmas spirit! It's only fair we share that feeling with you, so our team gifted sweetie packs to the kiddies around Beaufort West. Have a jolly holiday everyone. ๐ŸŽ„๐ŸŽ…๐Ÿฝ

22/12/2022

Christmas with is the gift that keeps giving! ๐ŸŽ…๐ŸŽ

16/12/2022

HAPPY FESTIVE SEASON! ๐ŸŽ…๐Ÿฝ๐Ÿคถ๐Ÿฝ

We hope that you spend some time with your family and loved ones.

If you cannot make it to your loved ones, you can always reach them on a video call and chat for hours with our uncapped internet, the gift that just keeps on giving! ๐ŸŽ

Photos from Herotel Eden's post 08/12/2022

Our teams were feeling very motivated due to all the Load Shedding, with some hours to spare a spontaneous initiative emerged where our teams did a quick park clean up. Together our team managed to fill 7 black bags! ๐Ÿ—‘

To our Heros in orange, thank you! ๐Ÿงก

28/11/2022

๐‹๐€๐’๐“ ๐‚๐‡๐€๐๐‚๐„! ๐Ÿ”ฅ

Don't miss out on our extended Black Friday offers. ๐Ÿ“ฒ

Get 50% off for your wireless installation, and get 50% off any wireless package on a 24-month contract for the first 3 months. Sign-up by midnight Friday the 2nd December 2022. ๐ŸŽ‰

Visit one of our local offices in your area or contact us on 087 537 1555. Lets get YOU today! ๐Ÿ˜

T&C Apply.

28/11/2022

๐‹๐€๐’๐“ ๐‚๐‡๐€๐๐‚๐„! ๐Ÿ”ฅ

Don't miss out on our extended Black Friday offers. ๐Ÿ“ฒ

Get 50% off any Fibre package on a 24-month contract for the first 6 months. Sign-up by midnight Friday the 2nd December 2022. ๐ŸŽ‰

Visit one of our local offices in your area or contact us on 087 537 1555. Lets get YOU today! ๐Ÿ˜

T&C Apply.

25/11/2022

๐๐ฅ๐š๐œ๐ค ๐…๐ซ๐ข๐๐š๐ฒ ๐„๐—๐“๐„๐๐ƒ๐„๐ƒ! ๐Ÿ”ฅ

Get 50% off for your wireless installation, and get 50% off any wireless package on a 24-month contract for the first 3 months.

Sign-up by midnight Friday the 2nd December 2022. ๐Ÿ˜

Visit one of our local offices in your area or contact us on 087 537 1555.

Lets get YOU today! ๐Ÿฅณ

T&C Apply.

25/11/2022

๐๐ฅ๐š๐œ๐ค ๐…๐ซ๐ข๐๐š๐ฒ ๐„๐—๐“๐„๐๐ƒ๐„๐ƒ! ๐Ÿ”ฅ

Get 50% off any Fibre package on a 24-month contract for the first 6 months.
Sign-up by midnight Friday the 2nd December 2022. ๐Ÿ˜

Visit one of our local offices in your area or contact us on 087 537 1555.

Lets get YOU today! ๐Ÿฅณ

T&C Apply.

25/11/2022

Join Us Tonight For A Slow Down Market! ๐Ÿ˜

We will be at: 7 Hoepoe Avenue Sedgefield, by the Dutch Reformed Church grounds from 3pm till 8pm. ๐Ÿ”ฅ

23/11/2022

Get connected to the best value deals this Black Friday! ๐Ÿ˜Ž

18/11/2022

๐˜๐จ๐ฎ ๐š๐ฌ๐ค๐ž๐ ๐Ÿ๐จ๐ซ ๐ข๐ญ, ๐‡๐ž๐ซ๐จ๐ญ๐ž๐ฅ ๐๐ฅ๐š๐œ๐ค ๐…๐ข๐›๐ซ๐ž ๐…๐ซ๐ข๐๐š๐ฒ ๐ข๐ฌ ๐‡๐„๐‘๐„! ๐Ÿ”ฅ

Get 50% off any Fibre package on a 24-month contract for the first 6 months.

Sign-up by midnight Friday the 25th November 2022. ๐Ÿ˜

Visit one of our local offices in your area or contact us on 087 537 1555

Lets get YOU today! ๐Ÿฅณ

T&C Apply.

18/11/2022

๐˜๐จ๐ฎ ๐š๐ฌ๐ค๐ž๐ ๐Ÿ๐จ๐ซ ๐ข๐ญ, ๐‡๐ž๐ซ๐จ๐ญ๐ž๐ฅ ๐๐ฅ๐š๐œ๐ค ๐–๐ข๐ซ๐ž๐ฅ๐ž๐ฌ๐ฌ ๐…๐ซ๐ข๐๐š๐ฒ ๐ข๐ฌ ๐‡๐„๐‘๐„! ๐Ÿ”ฅ

Get 50% off for your wireless installation, and get 50% off any wireless package on a 24-month contract for the first 3 months.

Sign-up by midnight Friday the 25th November 2022. ๐Ÿ˜

Visit one of our local offices in your area or contact us on 087 537 1555

Lets get YOU today! ๐Ÿฅณ

17/11/2022

Herotel Eden

๐ˆ๐ฌ ๐ข๐ญ ๐๐ฅ๐š๐œ๐ค ๐…๐ซ๐ข๐๐š๐ฒ ๐ฒ๐ž๐ญ??? ๐–๐š๐ญ๐œ๐ก ๐ญ๐ก๐ข๐ฌ ๐ฌ๐ฉ๐š๐œ๐ž... ๐Ÿ”ฅ

Herotel Black Friday launching in 24 hours! โฐ

Herotel Eden Herotel began its journey in 2015 with the dream of connecting all South Africans to faster, more affordable internet. In 2020, we united 19 of South Africa's top Internet Service Providers to bring you bigger and better internet.

02/11/2022

Beaufort West, Our office is OPEN and our friendly staff are ready to get YOU connected to Fast, Reliable Fibre Internet! ๐Ÿงก

Visit our office at Shop R, Checkers Square, and experience why we are the preferred fibre provider in your area!

Alternatively, visit our website at www.herotel.com to sign up, contact us at 0875371555 or send us an email at [email protected]

Let's get YOU connected!

01/11/2022

Congratulations to our official rally team of Neels Vosloo and Rikus Fourie, who won both Round 6 and Round 7 of the Algoa Rally Club's 2022 Championship over the weekend!

Thanks guys! You have made us proud by winning 4 out of the 7 events in the championship this year.

Thanks to our co-sponsor HELLA, for supplying Neels and Rikus with excellent lighting for those night stages during Round 6 in the Longmore Forest.

Follow us to see our action highlights video releasing soon!

You can follow Neels' motorsport progress at VoslooR as well as visit the Algoa Rally Club's official page for event results and more great coverage of this past weekend's event.

28/10/2022

We have been alerted to the fact that our name is being used as part of a scam involving the giving away of cellphones. This is not a Herotel competition, and we urge all our customers to be wary of this scam!

Herotel will NEVER do the following in regards to competitions:

- Ask for your credit card details as part of a competition
- Ask for your username or passwords
- Ask for a one time pin (OTP)

Competitions are only run through www.herotel.com or on one of our official pages. Please be wary, and alert us should you see a new scam that could hurt yourself or members of your community

28/10/2022

Herotel Eden

All the best to Neels Vosloo and Rikus Fourie of VoslooR motorsport with this weekend's Algoa Rally Club's Round 6 and 7 of the 2022 Championship.

It's the last two rounds of the 2022 season and we look forward to an exciting time in and around the Kouga area for tonight's high speed night stages and tomorrow's day stages in the forest.

For more details on the rally starting today, through till tomorrow, please visit Algoa Rally Club's page for all the details and times where you can see the action unfold.

Don't forget to join us this afternoon at 4:30pm, at Fountains Mall in Jeffreys Bay, for the official signing session with your favourite rally competitors, including Neels and Rikus! We'll also be giving away FREE Herotel/Hella/VoslooR posters during the signing session!

If you are able to head through to Kouga this weekend, we'll see you there!

Herotel Eden Herotel began its journey in 2015 with the dream of connecting all South Africans to faster, more affordable internet. In 2020, we united 19 of South Africa's top Internet Service Providers to bring you bigger and better internet.

Want Fast, Reliable Internet? Fibre | Wireless | Internet - Herotel 17/10/2022

Want Fast, Reliable Internet? Fibre | Wireless | Internet - Herotel

Need Great Internet for streaming your favourite movies and series?๐Ÿฟ

We have fast, reliable and Uncapped Internet packages for every need you may have.

Do you stream series on Netflix and watch YouTube occasionally? We have a package fit for you!

Simply contact us at 0875371555 or send us your details, and we will contact you.

Let's get YOU connected!

Want Fast, Reliable Internet? Fibre | Wireless | Internet - Herotel Herotel is the largest fixed wireless internet service provider in South Africa. We connect over 100 000 home and business users to the internet across more than 400 towns and cities.

Photos from Herotel Eden's post 17/10/2022

On Sunday 16 October supported Heidedal Primary School's Golf Day at George golf club. โ›ณ๏ธ๐ŸŒ๏ธThis is the only part of golf that should be above par!

Photos from Herotel Eden's post 17/10/2022

On Saturday 15 October, Herotel braved the storms in George to assist in the annual OCC raceโ›ˆ. Some Heroes don't wear capes, they wear orange! ๐Ÿฆธโ€โ™‚๏ธ

13/10/2022

Herotel Eden

Oudtshoorn... YOU can WIN a 1-year free internet connection with HEROTEL!!

Here is how you can win:

Step 1: Draw/design your favourite Superhero with orange colours.

Step 2: Send your drawing, along with your Name, Surname, Age and address via
WhatsApp to 0609234660.

Step 3: Keep a close eye on our page to see if you are our lucky winner.

You need to be 16 years or younger to participate.
Terms and Conditions apply- Competition closes on 21 October 2022
Winner's Family or Guardian to receive connection subject to fibre network availability

Herotel Eden Herotel began its journey in 2015 with the dream of connecting all South Africans to faster, more affordable internet. In 2020, we united 19 of South Africa's top Internet Service Providers to bring you bigger and better internet.

11/10/2022

We are proud to be connecting another school in the Joubertina community with Fast and reliable HERO FIBRE!

With your support for our Internet, along with the experience and tools we have gained from building Wireless and Fibre networks across South Africa, we have been able to assist local communities.

Let's get YOU connected, Sign up on Herotel.com or contact us at 0875371555.

27/09/2022

Our Team from Joubertina participated in a golf day in aid of the Zanethemba Charity Foundation on Friday. ๐ŸŒ

We are so proud to participate in charity events that help the local communities.

Let us connect you to the internet you deserve, visit our local offices in your area or sign up on our website at www.herotel.com

26/09/2022

We are proud to have connected the Karoo to Coast Mountain Bike Race on Sunday 25 September 2022!

We provided the Hotspot for an excellent race weekend with the start in Uniondale and finish in Knysna.

Visit our local offices in your area or our website at www.herotel.co.za to get CONNECTED.

24/09/2022

๐Ÿ‡ฟ๐Ÿ‡ฆHappy Heritage Day๐Ÿ‡ฟ๐Ÿ‡ฆ

We hope you have a wonderful day, connecting with your loved ones, friends and colleagues!

23/09/2022

Our Heros at our Grahamstown branch are celebrating Heritage Day in style! ๐Ÿ‡ฟ๐Ÿ‡ฆ๐Ÿ‡ฟ๐Ÿ‡ฆ

We are proud to provide all our customers representing all cultures with Fast, Reliable Wireless and Fibre internet.

Let's get YOU connected!

Visit one of our local offices in your area or visit our website at www.herotel.com

21/09/2022

We are excited to be partnering with the Karoo to Coast mountain bike challenge on Sunday 25 September 2022.

Connect to our ๐—™๐—ฅ๐—˜๐—˜ ๐—ช๐—ถ๐—™๐—ถ Hotspot at the start in Uniondale and the finish in Knysna!

Let's get YOU connected to the wireless and fibre internet you deserve.

Visit our local office in your area or visit our website at www.herotel.com to find out more.

20/09/2022

๐—›๐—ฒ๐—น๐—ฝ๐—ฑ๐—ฒ๐˜€๐—ธ ๐—”๐—ด๐—ฒ๐—ป๐˜ - ๐—ง๐—ถ๐—ฒ๐—ฟ ๐Ÿฎ

Applications are invited for the above-mentioned position to be based in Gqeberha/George.

Applications to be sent to:
If interested and meet all requirements, please forward your CV to [email protected]

(Reference: HEL013)

๐—ฃ๐—จ๐—ฅ๐—ฃ๐—ข๐—ฆ๐—˜ ๐—ข๐—™ ๐—ง๐—›๐—˜ ๐—ฅ๐—ข๐—Ÿ๐—˜:

Tier 2 Helpdesk Agents provide first and second line, as well as core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as assigned. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point), and occasionally VOIP (Voice over IP). The Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, RouteThis and e-mail), using Herotelโ€™s ticketing and tracking systems. Calls that cannot be resolved are escalated appropriately. Tier 2 Agents may also be required to support the shift teams, providing guidance and support as the team captain. The career path for Tier 2 Helpdesk Agents within Herotel includes Helpdesk Helpdesk Team Leader, NOC (Network Operations Centre) Department Network Engineer and Team Leader, or Field Operations.

๐—ž๐—ฒ๐˜† ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—”๐—ฟ๐—ฒ๐—ฎ๐˜€ ๐˜„๐—ผ๐˜‚๐—น๐—ฑ ๐—ถ๐—ป๐—ฐ๐—น๐˜‚๐—ฑ๐—ฒ, ๐—ฏ๐˜‚๐˜ ๐—ฎ๐—ฟ๐—ฒ ๐—ป๐—ผ๐˜ ๐—น๐—ถ๐—บ๐—ถ๐˜๐—ฒ๐—ฑ ๐˜๐—ผ:

Customer first and second line customer support:
โ€ขOffer first and second call resolution support to customers via telephone, WhatsApp, Webchat, Distant-Desktop, Route-this and e-mail, including escalations from Tier 1 Agents.
โ€ขProvide more advanced customer support including common mid-level technical questions such as local systems set-up, local network issues, compliance with data standards and applying technical solutions to issues that have established resolution methods.
โ€ขAssist walk-in clients where applicable.
โ€ขScreen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required.
โ€ขLog requests through Herotelโ€™s ticketing system, manage ticket queue to ensure optimal support, and update ticket status daily or as required.
โ€ขAttempt to resolve the issue permanently on first call and on the same day, including following up and providing regular (minimum hourly, and no less than daily) feedback to customers.
โ€ขRegularly check Microsoft Teams & WhatsApp for messages requiring call backs.

Troubleshooting, problem solving and monitoring:
โ€ขGather information through analytical trouble shooting or problem research to determine the nature of faults (including determining whether the fault is a customer side or WAN fault).
โ€ขMake use of troubleshooting tools such as tracert, ping, bandwidth test and Route This.
โ€ขMonitoring of Network using PRTG and Zabbix.
โ€ขWhere the call cannot be resolved, escalate the call timeously to the correct person or team (Team Leader/Team Captain or Technical, NOC, RF (Radio Frequency), Fibre, or Field Ops teams).
โ€ขIdentify trends with incoming calls, issues, and support requests, and escalate them to the Team Captain or Team Leader immediately

Customer-side faults:
โ€ขProvides basic to advanced troubleshooting on customer-side faults, including password changes, usage reports, application login problems for all value-added services such as VOIP (Voice over IP) and email).

Internal/network faults:
โ€ขIdentify network issues (e.g. uplink problems, such as a backhaul upstream service provider problem, a fibre PON failure, or a wireless tower failure) through gathering information and troubleshooting, and escalate to NOC through ticketing system.
โ€ขAssist Field Technicians remotely with troubleshooting, configuration & service credentials (username and password).
โ€ขDevelop wireless infrastructures and make recommendations on systems enhancements for optimizations.

Team support:
โ€ขSupport and assist with the development, training, and upskilling of Tier 1 agents.
โ€ขAct in the role of shift captain, when assigned, to support the smooth operations and optimal customer support during each shift.
โ€ขProvide support to Helpdesk Teams by assisting with ticket backlogs when required.
โ€ขAdhere to and contribute to internal technical documentation and knowledgebase.
โ€ขReporting back regularly on ad hoc requests for data capturing relating to specific projects or assignments.
โ€ขWork in a team and collaborate to improve customer support.
โ€ขResearch and remain up to date with current industry and technologies and share learnings with the team.
โ€ขBecome familiar with department policies and SOPs (Standard Operating Procedure).
โ€ขLearn to use company software programmes, tools.
โ€ขAttend and participate in team MOS (management operating systems) meetings.

๐—ง๐—ต๐—ฒ ๐˜€๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€๐—ณ๐˜‚๐—น ๐—ฐ๐—ฎ๐—ป๐—ฑ๐—ถ๐—ฑ๐—ฎ๐˜๐—ฒ ๐—บ๐˜‚๐˜€๐˜ ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐˜๐—ต๐—ฒ ๐—ณ๐—ผ๐—น๐—น๐—ผ๐˜„๐—ถ๐—ป๐—ด ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ/๐˜€๐—ธ๐—ถ๐—น๐—น๐˜€:

โ€ขLeadership potential
โ€ขAnalytical thinking
โ€ขCommunication skills (verbal and written)
โ€ขCustomer orientation (building rapport, handle complaints)
โ€ขContinuous learning ability (including technical aptitude)
โ€ขDecision making
โ€ขFollow up
โ€ขProblem solving and resolution
โ€ขTeamwork
โ€ขInter-personal relations
โ€ขEmployee development
โ€ขTime management
โ€ขNetworking, ICT and Telecommunications technology and industry knowledge.
โ€ขProven knowledge and understanding of TCP/IP, DNS, DHCP, Tunnels, routers, and switches.
โ€ขTroubleshooting skills in a networking environment.
โ€ขAdvanced understanding of PC hardware setup and configuration advantageous.
โ€ขLayer 2 switching knowledge/ability advantageous.
โ€ขKnowledge of Mikrotik, Cambium, Ubiquiti and Totolink hardware.
โ€ขWork independently, including remotely (when required).
โ€ขWilling and able to work shifts, including evenings and weekends.
โ€ขWork under pressure and according to specific call resolution targets.
โ€ขMicrosoft Office (outlook, Teams โ€“ required, Word and Excel advantageous).
โ€ขCoach and train Tier 1 Agents and other team members on the job.
โ€ขProficient in English (written and verbal), second language preferable.

๐—ค๐˜‚๐—ฎ๐—น๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€

โ€ขGrade 12 / Senior Certificate.
โ€ขN+ & A+ certification, or a minimum of 3 yearsโ€™ experience in an Internet Service Provider helpdesk
call center or ticketing environment.
โ€ขMin 3-year of experience working with Wireless and Wi-Fi Routers.
โ€ขAdditional ICT qualification (including MTNCA) advantageous.

All applicants to provide a detailed CV, motivational letter, copies of qualifications, copy of ID.

๐—ฃ๐—Ÿ๐—˜๐—”๐—ฆ๐—˜ ๐—ก๐—ข๐—ง๐—˜:

โ€ขPreference will be given to Previously Disadvantaged Individual candidates, in line with Herotelโ€™s Employment Equity Plan.
โ€ขSubmission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.

Videos (show all)

Rally Action Highlights - ARC Rally Round 5 - 2022 Championship
๐—›๐—ฒ๐˜† ๐—•๐—ฒ๐—ฎ๐˜‚๐—ณ๐—ผ๐—ฟ๐˜ ๐—ช๐—ฒ๐˜€๐˜!We have arrived with our Bigger & Better Uncapped HERO FIBRE Internet.Our professional teams are local...
National rally action returns to the streets of Jeffreys Bay!
We're powering local motorsport with the National Rally Championship returning with night rally stages in Jeffreys Bay!
๐—ช๐—˜๐—Ÿ๐—–๐—ข๐— ๐—˜ ๐—ง๐—ข ๐—›๐—˜๐—ฅ๐—ข๐—ง๐—˜๐—Ÿ!If you don't know who we are, click on this link now https://www.herotel.com/ to find out more about ...
The Easter surprises continue... We are excited to announce the 1KG Easter Bunny winners. Congratulations to the ๐—›๐—ฒ๐—ฟ๐—ผ ๐—™๐—ถ...
The Easter surprises continue... We are excited to announce the 1KG Easter Bunny winners. Congratulations to the ๐—›๐—ฒ๐—ฟ๐—ผ ๐—ช๐—ถ...
Happy Mother's Day
๐—•๐—˜๐—”๐—จ๐—™๐—ข๐—ฅ๐—ง ๐—ช๐—˜๐—ฆ๐—ง ๐—ช๐—˜ ๐—›๐—”๐—ฉ๐—˜ ๐—š๐—ฅ๐—˜๐—”๐—ง ๐—ก๐—˜๐—ช๐—ฆ ๐—ง๐—ข ๐—ฆ๐—›๐—”๐—ฅ๐—˜!!We are excited to inform that Hero Fibre will be coming to your area, with un...
Rallying action with Hero Fibre is heading to Nelson Mandela Bay!
The 2022 Great Trolley Race is here!
Happy Easter

Telephone

Address


11 Brick Road
George
6530

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

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