EC Assist

Stormy weather is affecting many parts of the world right now — wherever you are, please stay safe and take necessary precautions. 💨🌧️ Please stay indoors, check in on loved ones, and have essentials like food, water, and a flashlight within reach.

‼️ We’re in the final stages of reviewing applications for our Intake Specialist job opening — thank you all for your patience and enthusiasm! 🎉 If selected, you can expect a tentative start date in the first week of August. Stay tuned for updates via email!

🌟 We're Hiring: INTAKE SPECIALIST
📍 Remote | Start ASAP

⏱ Schedule | Part Time | 16 Hours per week:
8 Hours per day | Fridays and Saturdays | MST

EC Assist is looking for a versatile Intake Specialist who can monitor AI-generated responses and gather customer information through phone calls.

What You’ll Do:
📥 Chat Monitoring | 📞 Phone Intake | 📂 Document Collection
- Monitor AI-generated chat responses to ensure accuracy and effectiveness
- Intervene in chats when needed and ensure the AI obtains a phone number
- Call leads to gather detailed application information
- Request and collect documents such as valid ID and proof of income
- Conduct follow-ups if required to complete the intake process
- Make cold calls during low chat activity

⚙️ Tools You'll Use:
- Company CRM
- Discord / WhatsApp

Requirements:
- Minimum 1 year experience in customer chat or phone support
- Proficient in both written and spoken English
- Reliable internet and PC
- A 2nd monitor is preferred but not required
- Must be flexible to schedule changes
- Able to work independently and manage time well

✅✅ THIS POSITION HAS BEEN FILLED! 😍 Thank you to everyone who applied — we truly appreciate your interest. Stay tuned for more exciting job opportunities coming soon!

🌟 We're Hiring: CONTENT CREATOR

📍 Remote | Start ASAP
⏱ Schedule | Part Time | 20 Hours per week:

EC Assist is looking for a creative and results-driven Social Media Content Creator & Manager to join our team. This role is perfect for someone who understands how to craft engaging content through reels and short videos, manage posting schedules, and track performance across platforms. You’ll help maintain a consistent brand voice while actively improving engagement and reach.

What You’ll Do:
🎨 Content creation | 📅 Scheduling | 🖥️ Monitoring
- Create eye-catching reels/short videos, captions, and content tailored to each platform
- Plan, schedule, and publish posts across platforms (Facebook and Instagram)
- Monitor post performance and prepare basic reports with engagement insights
- Conduct research on trends, hashtags, and competitors to inform content strategy
- Repurpose FAQs, chat interactions, or service features into engaging content
- Communicate regularly with the team to align content with business goals

⚙️ Tools/Sites You'll Use:
- Facebook and Instagram
- Canva / CapCut
- Discord / WhatsApp
- OneDrive

Nice to have:
- 1+ year of experience in content creation or social media management (Required)
- Strong written English and creative writing skills
- Proficient with Canva and familiar with other design tools
- Basic knowledge of social media algorithms and best practices
- Comfortable with analytics tools (Meta Insights, Creator Studio, etc.)
- Ability to edit short-form videos or reels
- Reliable internet and PC
- Must be flexible to schedule changes
- Able to work independently and manage time well

If you love creating, optimizing, and managing content that drives engagement, we’d love to meet you!

🌟 We're Hiring: CONTENT CREATOR

📍 Remote | Start ASAP
⏱ Schedule | Part Time | 20 Hours per week:

EC Assist is looking for a creative and results-driven Social Media Content Creator & Manager to join our team. This role is perfect for someone who understands how to craft engaging content through reels and short videos, manage posting schedules, and track performance across platforms. You’ll help maintain a consistent brand voice while actively improving engagement and reach.

What You’ll Do:
🎨 Content creation | 📅 Scheduling | 🖥️ Monitoring
- Create eye-catching reels/short videos, captions, and content tailored to each platform
- Plan, schedule, and publish posts across platforms (Facebook and Instagram)
- Monitor post performance and prepare basic reports with engagement insights
- Conduct research on trends, hashtags, and competitors to inform content strategy
- Repurpose FAQs, chat interactions, or service features into engaging content
- Communicate regularly with the team to align content with business goals

⚙️ Tools/Sites You'll Use:
- Facebook and Instagram
- Canva / CapCut
- Discord / WhatsApp
- OneDrive

Nice to have:
- 1+ year of experience in content creation or social media management (Required)
- Strong written English and creative writing skills
- Proficient with Canva and familiar with other design tools
- Basic knowledge of social media algorithms and best practices
- Comfortable with analytics tools (Meta Insights, Creator Studio, etc.)
- Ability to edit short-form videos or reels
- Reliable internet and PC
- Must be flexible to schedule changes
- Able to work independently and manage time well

If you love creating, optimizing, and managing content that drives engagement, we’d love to meet you!

🌟 We're Hiring: INTAKE SPECIALIST (FULL TIME)

📍 Remote | Start ASAP
⏱ Schedule | Part Time | 40 Hours per week:
8 Hours per day | Tuesday - Saturday | MST

EC Assist is looking for a versatile Intake Specialist who can monitor AI-generated responses and gather customer information through phone calls.

What You’ll Do:
📥 Chat Monitoring | 📞 Phone Intake | 📂 Document Collection
- Monitor AI-generated chat responses to ensure accuracy and effectiveness
- Intervene in chats when needed and ensure the AI obtains a phone number
- Call leads to gather detailed application information
- Request and collect documents such as valid ID and proof of income
- Conduct follow-ups if required to complete the intake process
- Make cold calls during low chat activity

⚙️ Tools You'll Use:
- Company CRM
- Discord / WhatsApp

❗ Requirements:
- Minimum 1 year experience in customer chat or phone support
- Proficient in both written and spoken English
- Reliable internet and PC
- A 2nd monitor is preferred but not required
- Must be flexible to schedule changes
- Able to work independently and manage time well

To all our Canadian friends—wishing you a meaningful and joyful Canada Day! Though we’re miles away, we celebrate with you in spirit as you honor the values of unity, diversity, and resilience that make your nation truly special. 🇨🇦🍁❤️

🌟 We're Hiring: INTAKE SPECIALIST
📍 Remote | Start ASAP

⏱ Schedule | Part Time | 16 Hours per week:
8 Hours per day | Fridays and Saturdays | MST

EC Assist is looking for a versatile Intake Specialist who can monitor AI-generated responses and gather customer information through phone calls.

What You’ll Do:
📥 Chat Monitoring | 📞 Phone Intake | 📂 Document Collection
- Monitor AI-generated chat responses to ensure accuracy and effectiveness
- Intervene in chats when needed and ensure the AI obtains a phone number
- Call leads to gather detailed application information
- Request and collect documents such as valid ID and proof of income
- Conduct follow-ups if required to complete the intake process
- Make cold calls during low chat activity

⚙️ Tools You'll Use:
- Company CRM
- Discord / WhatsApp

Requirements:
- Minimum 1 year experience in customer chat or phone support
- Proficient in both written and spoken English
- Reliable internet and PC
- A 2nd monitor is preferred but not required
- Must be flexible to schedule changes
- Able to work independently and manage time well

🌟 We're Hiring: CHAT SUPPORT + ASSISTANT CONTENT CREATOR
📍 Remote | Start ASAP
⏱ Schedule | 30 Hours per week:
Monday - Friday: 9:00 AM - 3:00 PM MST

EC Assist is looking for a versatile Virtual Assistant who can manage customer chats and create social media content during downtime.

What You’ll Do:
💬 Chat Support | 🎨 Content Creation
- Provide real-time chat support / Respond to Facebook comments
- Conduct client follow-ups
- Assist lead content creator with scheduling, research, content creation, and content organization

Tools You'll Use:
- page Inbox / Meta Business Suite
- Canva
- Google Workspace
- Chat GPT
- Asana/Trello
- Discord / WhatsApp

Requirements:
- Minimum 1 year experience in customer chat or phone support
- Experienced using Canva
- Proficient in both written and spoken English
- Basic knowledge of Facebook content best practices
- Reliable internet and PC
- Must be flexible to schedule changes
- Able to work independently and manage time well