Cool Factory Heating and Cooling

Cool Factory Heating and Cooling

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It appears that this is a repeating scheme with this company, as reviews around the web stat the same diagnosis. Cool Factory assessed our AC as a contractor for American Home Shield. The tech proceeded to put the shoe covers on in the road in the rain and walked through my yard into my home. At this moment I knew something was wrong. He proceeded to tell me the condenser and fan where completely shot and needed to be replaced.

They submitted that repair estimate and included "Modifications" which are not covered by AHS. The total "Modifications" amount to $2220 and are not necessary: Condenser pad $350 pump risers $300; lineset $350[no leaks or issues]; Electrical $650 Locking service cap $250 Refrigerant $320. The details of the part are *exactly* the same as those described in other complaints.

I had a second opinion conducted and low and behold ALL I NEEDED WAS A NEW CAPACITOR!!!!!! Of course the fan and condenser doesn't work... there is no power to them!

Are you kidding me! at $12 fix!

These folks are con artist! When I called them to tell them about their misdiagnosis, I was told I was wrong and they were right. At this time I told them to print out the docusign and shove it! I informed AHS of this company and advised them to no longer conduct business with them.
Been trying to get someone to call me back about my pending repair since Monday. What do I need to do, since repeated phone calls are just ignored?
Hi, I just got off the phone with HSA, my home warranty company, and they said they are still waiting on YOU to submit the paperwork. Can you please get this sent in ASAP? I have already been without AC for over a week. Based on the bad reviews I see on Yelp and other forums, this is the terrible way you like to run your business. However, if my disabled sister ends up with medical issues due to being subjected to these ridiculous wait times between the home warranty company and Cool Factory, I will be submitting a complaint to the Office of the Attorney General and to the ADA office since I reiterated to both your company and the HSA company that we are being subjected to dangerous levels of heat within our home. My last home warranty company repaired things the same day so I did not expect to have to actually LITERALLY BEG your company and HSA to do the thing I PAID YOU TO DO. This is not a free service. My realtor sold me this absolutely horrid contract and it is really the worst investment I have ever made. Service Request #:
573405772
How can I get in touch with someone? Are the phones not working? I’ve tried for months and have been unsuccessful. This seems a bit unprofessional.
They have abandoned my 68 year old mother to sweltering heat. She reported her AC not working on May 27th. It has been 2 months of heat wave and they have not fixed her AC. Now, mold is growing on her air vent. She has respiratory problems already. First American Home Warranty and @coolfactoryinc have been an absolute nightmare! Service Request #309422848
Hello. I am still waiting for your company to submit the diagnosis to the home warranty company from Thursday’s visit. June 25. I have called your office multiple times asking when that’s happening. Can you please respond?

Providing top-quality HVAC solutions and exceptional customer experiences since 2014. HVAC CONTRACTOR IN Vienna, VA
HVAC CONTRACTOR IN Vienna, VA

Even high-end heating and air conditioning systems are bound to require repairs and maintenance from time to time.

At Cool Factory, we have fully licensed and insured HVAC contractors available throughout Fairfax, Vienna, Leesburg, Ashburn and the surrounding areas. As a locally owned and operated business, we pride ourselves on being able to meet the needs of area residents and business owners. With years of collective experience, we understand the pressing nature of many heating and air conditioning concerns

Operating as usual

10/18/2021

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HVAC company experiencing shortages amid pandemic 05/19/2021

HVAC company experiencing shortages amid pandemic

HVAC company experiencing shortages amid pandemic As we get closer and closer to the start of summer, things are heating up for Hassan Niakan, who is the owner of Cool Factory. “Something between 800 to 1200 average calls that we are receiving every single day,” Niakan said. His team is prepared to handle thousands of calls in the next....

Timeline Photos 05/15/2021

Don’t let the first sign of trouble go unnoticed. Give (703) 713-5113 a call to have us come check on your AC.

Don’t let the first sign of trouble go unnoticed. Give (703) 713-5113 a call to have us come check on your AC.

Timeline Photos 05/12/2021

Your AC is a central part of your home, so it should always run the way it’s supposed to. If it ever seems like it’s not, call us at Cool Factory.

Your AC is a central part of your home, so it should always run the way it’s supposed to. If it ever seems like it’s not, call us at Cool Factory.

Cool Factory Heating and Cooling updated their business hours. 05/11/2021

Cool Factory Heating and Cooling updated their business hours.

Cool Factory Heating and Cooling updated their business hours.

Timeline Photos 05/07/2021

Got a cool Mom? Well, as long as her AC is working properly you do.

Got a cool Mom? Well, as long as her AC is working properly you do.

Timeline Photos 05/04/2021

When you’re calling somebody out to your home, you should trust they’ll put you first. At Cool Factory, we make sure to always do so.

When you’re calling somebody out to your home, you should trust they’ll put you first. At Cool Factory, we make sure to always do so.

Timeline Photos 04/30/2021

When your AC could use some handiwork, Cool Factory has the helping hands you need.

When your AC could use some handiwork, Cool Factory has the helping hands you need.

Timeline Photos 04/28/2021

As a home service business, we make sure to treat your home and its HVAC like it was ours.

As a home service business, we make sure to treat your home and its HVAC like it was ours.

Timeline Photos 04/24/2021

Our team walks around with more tools on them than Batman and his utility belt, so they’re always prepared to take on the job at hand.

Our team walks around with more tools on them than Batman and his utility belt, so they’re always prepared to take on the job at hand.

Timeline Photos 04/21/2021

Punctual, professional, and pleasant: These are the kind of words we want you to be able to use when talking about your experience with our team.

Punctual, professional, and pleasant: These are the kind of words we want you to be able to use when talking about your experience with our team.

Timeline Photos 04/17/2021

The larger the home, the more important it is to have an efficient air conditioning system. Call (703) 713-5113 today to discuss what would work best for you.

The larger the home, the more important it is to have an efficient air conditioning system. Call (703) 713-5113 today to discuss what would work best for you.

Timeline Photos 04/15/2021

From the time we first discuss the job to the moment we leave your home, everybody here is ready to lend a helping hand when it comes to your AC.

From the time we first discuss the job to the moment we leave your home, everybody here is ready to lend a helping hand when it comes to your AC.

Timeline Photos 04/10/2021

Our team has all the answers to your AC problems, so if one arises, just call (703) 713-5113.

Our team has all the answers to your AC problems, so if one arises, just call (703) 713-5113.

Timeline Photos 04/07/2021

Everybody has their vices -- ours just happens to be customer ser-vice.

Everybody has their vices -- ours just happens to be customer ser-vice.

Timeline Photos 04/03/2021

Time is of the essence. That’s why Cool Factory works hard for you without sacrificing quality.

Time is of the essence. That’s why Cool Factory works hard for you without sacrificing quality.

Timeline Photos 03/31/2021

Just about anyone can buy the tools we use, but only we can get the most out of them for you.

Just about anyone can buy the tools we use, but only we can get the most out of them for you.

Timeline Photos 03/25/2021

Spring time is perfect to put the finishing touches on your home projects, and we’d love to put the Cool Factory touch on your AC.

Spring time is perfect to put the finishing touches on your home projects, and we’d love to put the Cool Factory touch on your AC.

Timeline Photos 03/22/2021

As a small business, we pour our hearts into what we do. We're ready to get to work for you!

As a small business, we pour our hearts into what we do. We're ready to get to work for you!

Timeline Photos 03/18/2021

We know it's always good to have a plan, which is why we make sure to have one when we come to repair your AC.

We know it's always good to have a plan, which is why we make sure to have one when we come to repair your AC.

Timeline Photos 03/15/2021

Now or later, your AC is going to need a checkup, and when that time comes we hope to be the company you call to perform it.

Now or later, your AC is going to need a checkup, and when that time comes we hope to be the company you call to perform it.

Timeline Photos 03/13/2021

Like Sam in the movie Holes, we can fix whatever it is that’s ailing your pipes.

Like Sam in the movie Holes, we can fix whatever it is that’s ailing your pipes.

Timeline Photos 03/10/2021

Clogged drain lines is a common reason for your AC to go on the fritz. One thing that helps prevent this from happening is flushing it with one-fourth cup distilled white vinegar once a month.

Clogged drain lines is a common reason for your AC to go on the fritz. One thing that helps prevent this from happening is flushing it with one-fourth cup distilled white vinegar once a month.

Timeline Photos 03/06/2021

Our eye for the little things helps us make sure your HVAC system is installed correctly every time.

Our eye for the little things helps us make sure your HVAC system is installed correctly every time.

Timeline Photos 03/03/2021

Our job isn't just to provide you with the best HVAC service possible, but to provide you with the best customer service too.

Our job isn't just to provide you with the best HVAC service possible, but to provide you with the best customer service too.

Timeline Photos 02/27/2021

Think of your home as Goldilocks: Its temperature needs to be just right. If it’s too hot or too cold, it’s time to call (703) 713-5113.

Think of your home as Goldilocks: Its temperature needs to be just right. If it’s too hot or too cold, it’s time to call (703) 713-5113.

Timeline Photos 02/24/2021

With how great everybody is here, we couldn’t think of anywhere else we’d rather have our company than Sterling.

With how great everybody is here, we couldn’t think of anywhere else we’d rather have our company than Sterling.

Timeline Photos 02/21/2021

Nobody ever regretted keeping their home in the best shape possible, so don’t let your AC system go unnoticed -- we’re happy to come out to check on it.

Nobody ever regretted keeping their home in the best shape possible, so don’t let your AC system go unnoticed -- we’re happy to come out to check on it.

Timeline Photos 02/18/2021

When it’s time to keep you cool, we’ll keep you cool -- when it’s time to heat things up, we’ll make it hot. That’s why you can count on Cool Factory for all of your HVAC needs.

When it’s time to keep you cool, we’ll keep you cool -- when it’s time to heat things up, we’ll make it hot. That’s why you can count on Cool Factory for all of your HVAC needs.

Timeline Photos 02/13/2021

Ever hear the phrase “acts of service”? Well, with Cool Factory, the level of service we provide is no act -- we care that much about your happiness.

Ever hear the phrase “acts of service”? Well, with Cool Factory, the level of service we provide is no act -- we care that much about your happiness.

Timeline Photos 02/10/2021

Show your home some love this Valentine's Day by calling us to install a new HVAC system.

Show your home some love this Valentine's Day by calling us to install a new HVAC system.

Timeline Photos 02/07/2021

Have you been on top of changing out your air filter? Doing so helps improve your system’s efficiency, which can save you money.

Have you been on top of changing out your air filter? Doing so helps improve your system’s efficiency, which can save you money.

Timeline Photos 02/04/2021

Our office is your home, so we make sure to bring a good attitude and professionalism to every job.

Our office is your home, so we make sure to bring a good attitude and professionalism to every job.

Timeline Photos 01/30/2021

Curious about how to best take care of your AC? Our team is always happy to share some of their expertise.

Curious about how to best take care of your AC? Our team is always happy to share some of their expertise.

Timeline Photos 01/27/2021

Our calling is fixing ACs, and we’re ready to hop into action the moment we get your call.

Our calling is fixing ACs, and we’re ready to hop into action the moment we get your call.

Our Story

Receive exceptional NOVA HVAC services when you come to Cool Factory. For nearly 20 years, we’ve helped Sterling residents keep their homes and businesses comfortable -- from the chill of winter to the dog days of summer. Locally owned and operated, our licensed and fully staffed team of HVAC specialists has the skill and experience to meet your needs. We guarantee all our work, and we’ll always provide you with the same personalized service and friendly small-business touch that’s kept our customers coming back. So when you encounter residential or commercial HVAC problems, you can rest assured knowing Cool Factory has the solutions you need.

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Vienna AC Repair

Payment Options

Amex Cash Discover Mastercard Visa

Telephone

Address


45681 Oakbrook Ct #101
Sterling, VA
20166

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 9am - 5pm
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