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An ISG Provider Lens™ report says enterprises are expanding procurement strategies beyond cost reduction, seeking to optimize processes and reduce time to market. The use of AI and automation is rising, along with the use of advanced analytics and strategic sourcing.
We are entering a new stage for business process outsourcing that offers big potential gains for enterprises that understand the changing market. Read this article by ISG's Wayne Butterfield to see how BPO is breaking new ground.
ISG Software Research says a growing number of companies are adopting AI and ML in field service management to optimize operations, improve customer experience and forecast maintenance needs. This trend aligns with a broader shift from reactive to proactive service delivery.
While NVIDIA's AI-Q Blueprint is designed for integration with other AI systems, ISG’s Anay Nawathe tells Reworked legacy systems and knowledge sprawl in many organizations make integration challenging, and security, risk and compliance teams may be reluctant to provide full access to these agents.
A growing number of chemical companies are using GenAI-based tools to optimize production, an ISG Provider Lens™ report says. With advanced analytics, IoT sensors and predictive maintenance, chemical makers have become as much as 10 percent more efficient by reducing equipment downtime and using resources more effectively.
GenAI is changing the way consumers interact with the web and other digital environments that are vital to effective marketing, an ISG Provider Lens™ report says. Brazilian martech firms are helping enterprises rapidly adopt GenAI in their marketing.
Companies need systems that can continuously run intelligent processes, using AI, machine language and analytics, to make the best use of product information. New ISG Buyers Guides™ say PIM systems will evolve into AI-enabled PXM platforms within the next two years.
Read this article by ISG's Jon Harrod to learn key strategies for an intelligent network that ensures seamless communication and connectivity and enhances collaboration, workplace services, edge computing, cloud connectivity, security posture and enterprise sustainability.
Software negotiations have become complex, high-stakes and mission-critical. Join an exclusive workshop on May 13 in Atlanta to hear how ISG Partner Tyrone Magby selects, procures and negotiates enterprise software for transformational results.
An ISG Provider Lens™ SAP report says Asia Pacific is becoming a growth market for SAP, with many companies implementing S/4HANA as part of larger digital transformations. Most of the growth in Asia represents greenfield projects, in which organizations build completely new SAP implementations on S/4HANA.
Congratulations to the winners of the first ISG Cricket Tournament, hosted by ISG Team Panache on Saturday, April 19. The players demonstrated impressive talent, strategy and team spirit.
To turn enterprise data into a revenue stream, transform it into a product or service the market values, then define the technology required to manage, maintain and govern the data, ISG's Kathy Rudy tells CIO.
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