Ashley HomeStore

Ashley HomeStore

Comments

Worst. Company. Ever. We have been waiting since September for our furniture. The employees are doing their best.... Nothing but excuses for non-delivery. Update, maybe by mid-April.
Now hiring! Go to dsgjobs.com type Santa Fe into search and APPLY NOW! No experience needed, just an awesome personality!
We cannot get a hold of anyone at the store but were told mid December for the umpteenth time) our stuff was on a truck from California to abq, then to us...its been several weeks since then and no phone calls, no updates, no deliveries. What is going on and when can someone track this down? Or do we need to cancel because this is going on month SIX of nonsense answers, some of the worst in store customer service I've ever experienced, and absolutely no furniture.
When are you reopening? Or at least when are you delivery furniture again? We've been waiting months and months and delivery date is consistently pushed back.
How long to receive a dining set?
Last year we purchased a sectional couch through Ashley, it has been one of the worst decisions of our lives. Our second mistake was not going outside to watch the couch being unloaded. The couch was dropped and the frame was broken bad enough to cut through the fabric. We did not realize this until about two months after delivery when we tried to re-arrange our living room and separated the sectional to reveal a snapped piece of wood sticking out. We promptly called the store and they said they would send someone out. About a month later, we receive a call from the technician informing us he needed to reschedule because of a snow storm. I didn’t think this would be a big deal. After this we were never able to get him to answer or return our calls again. We have spent the next year calling Ashley and being torn to shreds on the phone by their representatives. They also will under no circumstances let you speak to a manager, you only get to wait for a call back that never comes. They have blatantly told us that not only will they not honor the 5 year extended warranty we purchased, but they will not come to repair the couch that has now fallen apart and broken in at least 3 places that we can tell, one of them being their fault. They will also not refund the money for the defective couch, or the warranty that they will not honor. It disgusts me that companies are allowed to do things like this and talk to customers the way they have. I wouldn’t recommend you buy so much as a stick of gum from these con-artists.
Do not believe anything about this store. Customer service is at the lowest of the barrel. I bought a sofa bed with delivery set between 4-6 weeks, guaranteed! By the time I receive it, it would be 12 WEEKS after order was placed. You would get disconnected when calling and waiting for over an hour (each time)--virtual assistant is good for nothing....nobody returns your calls...unfortunately, I have misplaced the purchase docs where I had the order #...so my option is by phone only.
CANCELED my purchase two weeks ago that I ordered in JULY... Went to HOME LIFE FURNITURE and got my table in that 2 week time frame... STEP IT UP Ashley's!!!
I placed an order for living room furniture on June 15, 2020. and I still haven't recieved anything as of yet. I keep recieving texts about later delivery dates and so forth. It was due to be "delivered" on Tuesday the 22nd of Sept. to only tell me we have been moved again, to October 14, 2020. Thats almost 4 months since the order was placed.
I am trying to call the SF store and no one is available to discuss this issues as well. I am looking at canceling my order all together at this point due to the lack of delivery on items and being pushed back with new and later delivery times.
How would you feel, about purchasing a bed in May and still waiting for it in August?
Dear response team, purchased a bed on Memorial Day. Received 2 texts during the week confirming delivery. No one has shown up or communicated. 1st time stated head board missing. Order is under Michael Martin. We want to cancel. Don't want to be charged a restock fee on something we never received.
Sabrina was a huge help in ordering furniture for my kids rooms. Great furniture at a great value!

No matter which of the Ashley Furniture stores you visit, you'll find stylish, quality furniture that's just right for any room in the house.

Visit your local Ashley HomeStore in Santa Fe today! Ashley HomeStore is the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more over 1,000 locations.

Operating as usual

Timeline Photos 06/01/2021

Who says storage can't be functional AND cute?

Who says storage can't be functional AND cute?


05/31/2021

We are celebrating our nation's heroes today. Happy Memorial Day from Ashley HomeStore!

Timeline Photos 05/28/2021

We'll be catching sun rays all weekend long. ☀️ What are your plans for Memorial Day?

We'll be catching sun rays all weekend long. ☀️ What are your plans for Memorial Day?

Timeline Photos 05/27/2021

This home office is giving us encouragement to finish the week strong!

This home office is giving us encouragement to finish the week strong!

Timeline Photos 05/25/2021

We all deserve a siesta every now and then. 💤

We all deserve a siesta every now and then. 💤

Timeline Photos 05/19/2021

All we need for self-care 🌱

All we need for self-care 🌱

Timeline Photos 05/18/2021

It's time for a bedroom 𝓇𝑒𝒻𝓇𝑒𝓈𝒽!

It's time for a bedroom 𝓇𝑒𝒻𝓇𝑒𝓈𝒽!

Timeline Photos 05/15/2021

Let's talk about how incredible this dining table looks!

Let's talk about how incredible this dining table looks!

Timeline Photos 05/14/2021

Give your living room that pop of color its been asking for with a few accent pieces.

Give your living room that pop of color its been asking for with a few accent pieces.

Timeline Photos 05/13/2021

The perfect place to lay your head in...
3
2
1
🌚

The perfect place to lay your head in...
3
2
1
🌚

Timeline Photos 05/13/2021

Small space does not mean you have to compromise style!

Small space does not mean you have to compromise style!

Timeline Photos 05/11/2021

If you have been looking for inspiration for your home office, here it is! 🤍

If you have been looking for inspiration for your home office, here it is! 🤍

Timeline Photos 05/10/2021

Farmhouse perfection! Love the cozy blanket and pillows draped over the sofa and the gorgeous wall decor above.

Farmhouse perfection! Love the cozy blanket and pillows draped over the sofa and the gorgeous wall decor above.

Timeline Photos 05/09/2021

Make your space feel light and bright with the perfect pieces!

Make your space feel light and bright with the perfect pieces!

Timeline Photos 05/08/2021

What do you think of this Soothing Space?

What do you think of this Soothing Space?

Timeline Photos 05/07/2021

Open room concept with mid-century modern furniture... Where do I sign?

Open room concept with mid-century modern furniture... Where do I sign?

Timeline Photos 05/06/2021

We don't know what's more picture perfect, this space or the photogenic pup! 🐶

We don't know what's more picture perfect, this space or the photogenic pup! 🐶

Timeline Photos 05/05/2021

A few plants will bring Spring vibes all around your home! 🌱🌿

A few plants will bring Spring vibes all around your home! 🌱🌿

Timeline Photos 05/04/2021

Make a bold statement with a touch of light and dark!

Make a bold statement with a touch of light and dark!

Timeline Photos 05/03/2021

It's all about the perfect balance between lights and darks to make your space stand out.

It's all about the perfect balance between lights and darks to make your space stand out.

Timeline Photos 05/02/2021

A big sofa where the whole fam can fit? Yes please. ✔️

A big sofa where the whole fam can fit? Yes please. ✔️

Timeline Photos 05/01/2021

You can never go wrong with a minimal color palette. ⚪

You can never go wrong with a minimal color palette. ⚪

Timeline Photos 04/30/2021

Time for a little afternoon relaxing.

Time for a little afternoon relaxing.

Timeline Photos 04/29/2021

Tonight we'll be dreaming about this ɢᴏʀɢᴇᴏᴜꜱ bedroom. From the boho decor to the pastel wall..we're in love! 🌈

Tonight we'll be dreaming about this ɢᴏʀɢᴇᴏᴜꜱ bedroom. From the boho decor to the pastel wall..we're in love! 🌈

Timeline Photos 04/28/2021

Neutral tones can have a ʙᴏʟᴅ statement.

Neutral tones can have a ʙᴏʟᴅ statement.

Timeline Photos 04/27/2021

I approve of mix matching furniture!

I approve of mix matching furniture!

Timeline Photos 04/26/2021

I couldn't have a bad Monday if my place looked like this! 😍

I couldn't have a bad Monday if my place looked like this! 😍

Timeline Photos 04/25/2021

How’s this for a lovely spot on a Sunday? 😌

How’s this for a lovely spot on a Sunday? 😌

Timeline Photos 04/24/2021

It only takes one piece to bring new life to your room!

It only takes one piece to bring new life to your room!

Timeline Photos 04/23/2021

🌚I don't have to travel very far to get to my ꜰᴀᴠᴏʀɪᴛᴇ place 🌝

🌚I don't have to travel very far to get to my ꜰᴀᴠᴏʀɪᴛᴇ place 🌝

Timeline Photos 04/22/2021

Welcome to my bar nook, where it's always happy hour.

Welcome to my bar nook, where it's always happy hour.

Timeline Photos 04/21/2021

This dining room runs on good drinks, good food, and good taste.

This dining room runs on good drinks, good food, and good taste.

Timeline Photos 04/20/2021

✨Simplicity is the ULTIMATE form of 𝒮𝑜𝓅𝒽𝒾𝓈𝓉𝒾𝒸𝒶𝓉𝒾𝑜𝓃 ✨

✨Simplicity is the ULTIMATE form of 𝒮𝑜𝓅𝒽𝒾𝓈𝓉𝒾𝒸𝒶𝓉𝒾𝑜𝓃 ✨

Timeline Photos 04/19/2021

Make your space your happy place! 🤗

Make your space your happy place! 🤗

Our Story

Ashley HomeStore is the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 700 locations.

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Address


4440 Cerrillos Rd
Santa Fe, NM
87507

Opening Hours

Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 21:00
Saturday 10:00 - 21:00
Sunday 12:00 - 20:00
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