NCRA Students

NCRA Students

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https://www.instagram.com/p/CW6SHSHvWsB/?utm_medium=copy_link

“Please consider making your year-end, tax-deductible gift to NCRF. Your generosity is appreciated now more than ever as NCRF enters 2022. The Foundation stands ready to expand upon its important mission with new programs to support the future of the court reporting and captioning professions.”

For more information about NCRF and its programs, contact: [email protected] or 703-584-9052. NCRA Students
#GivingTuesday #CourtReportingStudents #courtreporters
https://www.instagram.com/p/CWJAPgsrNLd/?utm_medium=share_sheet

THANK YOU, VETERANS!

Ask us about preserving history.

We have had the honor and privilege of submitting multiple veterans’ stories.

Allow us to help you contribute to the lasting legacy by transcribing your stories.

“The Veterans History Project (VHP) is the first of several oral history projects that NCRF and NCRA members have supported through NCRF's expanded Oral Histories Program. Since 2003, NCRA members, who volunteer their services, have worked with NCRF and the Library of Congress to record and transcribe the moving stories of many U.S. war veterans.”
NCRA Students

#veteransday #veterans #libraryofcongress #veteransDay2021 #stenographers #veteranTranscriptions ⚖🇺🇸🎖🗽
The Kentucky Court Reporters Association is exhibiting today and tomorrow at the KJA convention. NCRA Students

Be sure to stop by our booth to learn more about stenography and our upcoming A to Z programs! @ncraofficial

#courtreporting #courtreporter #courtreporters #steno #stenography #transcription #litigationsupport #lawyer #lawyers #attorneys #attorney National Court Reporters Association
Job Openings
Lancaster County Courthouse has two available court
reporting positions in eclectic Lancaster, PA.
Starting salary is $51,948 with a 2.5% merit raise after six
months, a $500 yearly bonus per certification, a
generous page rate and sick and vacation time.
Reporter will provide equipment and software of your
choosing with a sizable monthly equipment stipend.
NCRA and PCRA dues and seminars are provided by the
County.
New reporters are welcome with training to be provided.
RPR is preferred but not required.
Centrally located, we are within driving distance of
Philadelphia, New York, Baltimore and Washington D.C.
We are known for amazing restaurants, shopping and
fine art galleries, as well as being in the heart of Amish
Country.
Please contact Lisa L. Miller, Chief Court Reporter, at
[email protected] for more information.
https://www.instagram.com/p/CNppcg1pbIc/?igshid=a4178wzbiwpw

Online Skills Test Information & Registration:

@https://www.ncra.org/certification/test-center/online-skills-test-information-registration

NCRA Students

#courtreporter #courtreporters #steno #stenography #stenographer #stenographers #litigationsupport
Gibson Skill Development and Training Center: We are accepting students for Eclipse CAT Foundation Training. This training has 10 sessions, a course site, quizzes, and you can earn between 2 to 3 CEUs (NCRA members). You will obtain training from an experienced Eclipse user and court reporter with over 35 years of experience. Learn more here: https://gibson-training-center.thinkific.com/courses/Strategy
This training is for new and experienced users of the Eclipse CAT Software.
Try the student version of Eclipse FREE for 90 days!

If you're a student or a working reporter who is interested in a QA session with a couple of people that work full-time primarily in remote CART, please shoot me a message or respond here with a comment. I've offered to host a webinar for a group at my court reporting alma mater, Argonaut/CAJ in Sacramento, looking at either this upcoming weekend or another weekend in the near future.

Josh Foley and I are hoping to find some people interested in the basics - what does a day in the life look of a working remote CART captioner look like? How do you transition from school or from the field of litigation reporting into CART? What does your screen look like at work? What can I do now to prepare for the future if this is a direction I hope to go in someday? How will I know if I'm ready to reach out to captioning firms?

We would host a Zoom session in the late morning/early afternoon on a Saturday or Sunday, and if you're interested, we'd love to know some dates that work well for you.
Any thoughts/reviews of this deal from Stenograph? Buy a new Luminex CSE for a one-time payment of $1,695 and get CATalyst Student software with support included FREE! I'm a former student looking to return. Any advice would be greatly appreciated as I've been out for a long time. Thanks!
LAST CHANCE TO SAVE ON ECLIPSE STUDENT SOFTWARE! ONLY $199!

I don't write or share much in this group, since I have my own group to manage, but thought I'd share with students in here.
As follows:

Students!!!

How are we doing so far this week? Good? Frustrated?? Still excited?? So over this choice? LOL

Sure, the emotions run crazy in this journey. One day you're on top of the world and then the next day you are getting verbally abused by the dictation.

Yep, I've been there in the exact same shoes as all of you have been or might be currently at. Just hang in there. Don't get frustrated. Stay the course.

Now, talking about an issue that I see asked about often are the theories and will you ever be able to master them.
You're going to master them, whatever your theory is. Please try not to over-think the theory or the briefs or what you have to memorize. Yes, it's going to be a lot.

Sure, ask questions and let those that are in the field or ahead of you, but especially those in the field, chime in and maybe explain what you're asking about. But please don't get frustrated with something like this: "Oh, there's SO much to learn and so many briefs!! Should I try to learn them all or should I not??!!!" No, just let them come at you.

What's important is when you are writing is that you stay on top of the speaker. I feel that the more you can brief things, be it words or phrases, the faster you can write. Here's why:

If you can hit the keys only 4 strokes for each second and do that for a minute, you're stroking at 240 strokes per minute. If each of those strokes are words only, you're writing at exactly 240 WPM.
If you're only able to hit the keys at three strokes per second, you're hitting the keys at 180 strokes per minute. If each of those strokes are words only, you're writing at exactly 180 WPM.
If you're able to hit the keys at three strokes per second, you're again at 180 strokes per minute, but, if you can now suddenly turn each stroke into say two words per stroke, now you're at, what, 360 WPM??? See, 180 times two gets you to 360
Now, we all know that no one actually writes consistent for 8 hours a day at two or three strokes per second ALL....DAY....LONG. LOL I can assure you, it will feel like that sometimes and I, along with all of my other colleagues, will tell you that is so. LOL

In reality, you may only average over the course of a day around 150 to 180, sometimes maybe a bit higher, but that's just because the software will average out the whole day and kinda give you a rough idea of how fast it was.
There will be sections where you will definitely write a LOT faster than other times. Then, you'll write a question and answer series that will be slow as molasses. :)

So the point here is you want to balance between being able to stay on top of the speaker with briefing and phrasing that allows you to write fast, but you don't want to struggle with remembering every single thing in your theory right now in school. It will come to you.
I still struggle with certain word combos and I'm going to show you here a series that I still just have a VERY hard time writing on guilty pleas:

"...that he is sane, that he's entering such plea of his on free will, his on free act, without any throats, promises or coercion of any kind."

This is how it should read after I will edit it:
"...that he is sane, that he's entering such plea of his own free will, his own free act, without any threats, promises, or coercion of any kind."
"Wait a minute, Breck!!! I thought you got everything perfectly since you're a certified reporter and a merit reporter and certified in realtime??!!! What???"
I'm human and we all have our days. :) That's right, we ALL have our days. LOL

"...his own free will" and "his own free act" tear me up all the time. LOL And I've been reporting for over 35 years!!!! Go figure. It's just that little fi*****ng combination.
Now, since I hear that all the time, what I might want to do now is maybe make a stroke or strokes to make that tran perfectly all the time, because my judge says it exactly the same every single time during a guilty plea. Exactly the same! That's a perfect example of something I might want to phrase up and brief.
If you're in school, that is a prime example of something you do NOT want to phrase up because you will probably never hear that during a test or be able to even anticipate that coming up on a test. But what will come up on a test are other shorter phrases that you can brief up and phrase and there are a whole bunch of them and you will want to learn them as you progress through school. And....if a phrase isn't working for you and it's jamming you up??? Well, let it go and get those words instead of pausing to remember something and then miss the next four or five words.
During testing, selective dropping will be the difference between you passing a test or not passing a test.
For instance if you heard something like: "....prospective witnesses came up to testify on behalf of the state."
"Prospective" jams you up because you "just know there is a shortcut for that word. So you hear the word, you pause and then remember, "Oh, yeah, it's PR*EUF!!!! I nailed it!!!!"
"Oh, shoot, what were those next nine or ten words!!!??"
Boom!!!!, there went that test because, yeah, you nailed "prospective," but you then missed, "witnesses came up to testify" and then you got, "of the state" and now, "prospective of the state" is all you have and now you think, "Well, maybe that should be 'protective.'" Now, you even missed "prospective." LOL
You see where this is going? Too much over-thinking can lead to a lot of problems and things you need to not have happen.
So now you have heard and written...."all the witnesses came up to testify on behalf of the state." You missed "prospective" but you didn't miss the other several words you might have missed had you paused and nailed "prospective." That's only one error instead of a LOT of errors.
Yes, you DO want to get it all down and when you're in the field, you have more control over that. But when you're testing, you can't stop and say, "Dictation person, can you repeat what you just said? I didn't get that or hear that." You try that and you'll get the dagger stare from all of your other colleagues in the room. LOL Or if you're online, you will see all the others on camera or even hear a HUGE sigh as if to say to YOU: "Seriously???!!!! Oh, no, she did NOT just do that!!!!" LOL
Sometime, sit at the machine and for just one minute, I want you to hit some set of keys as many times as you can for exactly one minute and then go back and count the number of strokes you made and divide it by 60. That will show you what you are actually capable of doing. You might hit the Q bank and then the A bank, but do it as many times as you can and as FAST as you can for just one minute. Once you see what you are actually capable of doing in that short time span, you will see that you can actually write faster than you are, but your brain and fingers just aren't working together quite yet. :)

After you see what you're actually capable of writing very quickly, then you work on that marriage of how many strokes you can do per second versus whether that stroke is a word or part of a word or a phrase and you begin to get your speed and quit over-thinking everything.
One last thing to think about is as you're writing on that machine, try to keep your fingers as close to that keyboard as possible so that once the keyboard "recovers" from previous stroke, your fingers are right there ready to hit the next stroke.
My diatribe has gone on long enough on this thread. LOL
Get on that machine and do your very best.
Stenoptimus Prime

NCRA's newest official page where you will find association resources and networking for court reporting students.

Operating as usual

Timeline Photos 10/27/2021

Timeline Photos

⏰The hotel room block discount has been extended to Oct. 29! There is still time to register and join us in Savannah, Ga. for the 2021 NCRA Business Summit. Learn more: https://bit.ly/3m9CKRx

07/12/2021

Career Launcher is here!
Have you checked out this innovative and comprehensive new professional training program designed for court reporting students, new professionals, or anyone who needs a crash course in the life of a deposition reporter. This program is asynchronous and consist of 10 video mock deposition modules. Students can work through the program at their own pace. Candidates will benefit from more than 150 years of cumulative experience from leading industry professionals as they navigate the myriad of circumstances and environments that they will encounter in their career.
https://www.ncra.org/home/get-involved/foundation/foundation-programs/ncrf-career-launcher

Career Launcher is here!
Have you checked out this innovative and comprehensive new professional training program designed for court reporting students, new professionals, or anyone who needs a crash course in the life of a deposition reporter. This program is asynchronous and consist of 10 video mock deposition modules. Students can work through the program at their own pace. Candidates will benefit from more than 150 years of cumulative experience from leading industry professionals as they navigate the myriad of circumstances and environments that they will encounter in their career.
https://www.ncra.org/home/get-involved/foundation/foundation-programs/ncrf-career-launcher

07/09/2021

NCRA Career Launcher in 1 day!

07/01/2021
Timeline Photos 05/24/2021

New professionals: Check out these grant opportunities and deadlines.
http://ow.ly/QKuJ50EQJGb

New professionals: Check out these grant opportunities and deadlines.
http://ow.ly/QKuJ50EQJGb

Timeline Photos 05/12/2021

Once a month we highlight a different NCRA-approved school. This month's school is South Suburban College outside of Chicago. Founded in 1989, the college serves approximately 9,000 students and offers more than 370 associate degrees and 200 certificates.
http://ow.ly/AUVE50ELjky

Once a month we highlight a different NCRA-approved school. This month's school is South Suburban College outside of Chicago. Founded in 1989, the college serves approximately 9,000 students and offers more than 370 associate degrees and 200 certificates.
http://ow.ly/AUVE50ELjky

Timeline Photos 03/03/2021

This scholarship deadline has been extended to April 1!
http://ow.ly/2FHi50DP5bq

This scholarship deadline has been extended to April 1!
http://ow.ly/2FHi50DP5bq

Timeline Photos 02/27/2021

Laura Fornell is a student at Madison Area Technical College and lives in Barron, Wisc. She is testing at 225 wpm and is determined to graduate even if it means practicing with her daughter Cleo Mae, who is 1-month-old.

Laura Fornell is a student at Madison Area Technical College and lives in Barron, Wisc. She is testing at 225 wpm and is determined to graduate even if it means practicing with her daughter Cleo Mae, who is 1-month-old.

Timeline Photos 02/14/2021

Court reporting students played a huge role in celebrating 2021 Court Reporting & Captioning Week. From virtual events held in their honor to activities hosted by schools, tomorrow’s professionals were encouraged, honored, and inspired.
http://ow.ly/pRZ550DyQNB

Court reporting students played a huge role in celebrating 2021 Court Reporting & Captioning Week. From virtual events held in their honor to activities hosted by schools, tomorrow’s professionals were encouraged, honored, and inspired.
http://ow.ly/pRZ550DyQNB

Photos from NCRA Students's post 02/10/2021

Scholarship applications now being accepted:
Milton H. Wright Memorial Scholarship - deadline Mar. 1!
NCRA CASE Student Scholarship - now open!
NCRA A to Z® Scholarship - now open!
https://www.ncra.org/home/students-teachers/Student-resources/scholarships-and-grants

Timeline Photos 02/02/2021

Feb. 1 marked the start for nominations and applications to begin being accepted by NCRA for several recognition awards and student scholarships. Each year NCRA offers members several scholarships and awards to bring attention to those who are contributing to the profession in important ways. For more information, see the list below. The deadline to submit a nomination or application is March 15, so hurry!
http://ow.ly/DKu650Dk7pS

Feb. 1 marked the start for nominations and applications to begin being accepted by NCRA for several recognition awards and student scholarships. Each year NCRA offers members several scholarships and awards to bring attention to those who are contributing to the profession in important ways. For more information, see the list below. The deadline to submit a nomination or application is March 15, so hurry!
http://ow.ly/DKu650Dk7pS

Timeline Photos 01/30/2021

Members of NCRA’s Student/Teacher Committee will host Students Love Steno Nights, three Zoom sessions open to students and anyone else who is interested in participating to observe NCRA’s 2021 Court Reporting & Captioning Week.
http://ow.ly/zBnI50Dk0Sw

Members of NCRA’s Student/Teacher Committee will host Students Love Steno Nights, three Zoom sessions open to students and anyone else who is interested in participating to observe NCRA’s 2021 Court Reporting & Captioning Week.
http://ow.ly/zBnI50Dk0Sw

01/20/2021

This scholarship deadline has been extended to March 1!
http://ow.ly/YD4850DdqIN

01/10/2021

There is still time to apply for this scholarship, but act soon!
http://ow.ly/vkui50D1I1S

12/31/2020

#duet with @isabellelumsden what it's like figuring out someone else's #steno. #stenotok

It was fun to see @stanographer and @isabellelumsden together on TikTok!
http://ow.ly/a0Hw50CNwKz

Stanley (@stanographer) has created a short video on TikTok with music Spring. | #duet with @isabellelumsden what it's like figuring out someone else's #steno. #stenotok | please | or police 🚔 | doomsh... doomshn... 🤡 | ...

12/11/2020

Don't miss this Dec. 31 deadline!
http://ow.ly/v67f50CH2Fq

12/11/2020

Students: Don't miss this scholarship deadline!
http://ow.ly/yAt050CIjPm

12/07/2020

Career Launcher — you’ve heard about it, you’ve seen the iconic rocket, but do you really know what it is? This new program is a cutting-edge, innovative virtual internship program that has been developed by the National Court Reporters Foundation Corinne Clark Professionalism Institute, designed from the ground up to jump-start the careers of new professionals and to be a valuable training resource on deposition procedures and transcript preparation for schools and agencies alike.
http://ow.ly/l8oe50CAKqN

12/05/2020

Reply to @sophia71755 reading steno shorthand! It’s just like learning a new language 🤪 #NeedToKnow #stenograph #courtreporter #steno

Student Isabelle Lumsden is doing a great job spreading the steno message on TikTok (@isabellelumsden.)
http://ow.ly/bnPd50CAASe

Isabelle (@isabellelumsden) has created a short video on TikTok with music Elevator Music. | Reply to @sophia71755 reading steno shorthand! It’s just like learning a new language 🤪 #NeedToKnow #stenograph #courtreporter #steno

11/20/2020

Deadline extended to Dec. 31!
The National Court Reporters Foundation Student Intern Scholarship is open. Two $1,000 awards will be given to qualified court reporting students who have completed their internship. Eligibility requirements include current NCRA student membership, speed test requirements, and a minimum 3.5 GPA. Applicants will be required to submit a nomination form, letter of recommendation, and an essay. Judicial, CART, and captioning students are encouraged to apply.
http://ow.ly/bR4s50Co32a

10/11/2020

Have you visited TikTok recently? If you did, you might be surprised to see some posts about court reporting attracting hundreds of thousands and even millions of views.
http://ow.ly/lxj350BMrm3

10/07/2020

Don't miss today's webinars for Mental Health Awareness Week that is for students!
Register by 4 p.m. Eastern today, http://ow.ly/R68u50BLkef
Oct. 7 - 7 p.m. Eastern *Special for Students*
Self-care: Managing Life with School, Family, Work — and a Pandemic
Being a student is a big responsibility. It is unlikely that adult students can just be students. They often have other responsibilities. Those responsibilities can become priorities. How often do you make yourself and your needs the priority? During this webinar, Dr. Cooper will introduce the topic of self-care, its importance to your overall well-being, ways to engage in self-care, and the repercussions of neglecting self-care.

10/06/2020

Congratulations to the two recipients of the 2020 New Professional Reporter Grant:
First-place winner, Erin Johnson of Carthage, Ill., and second-place winner Laura Tello of Houston, Texas.
http://ow.ly/lp8750BFOsD

10/02/2020

Did you know that one of next week's webinars for Mental Health Awareness Week is for students?
Register now! http://ow.ly/DVsQ50BGQGN

Oct. 7 - 7 p.m. Eastern *Special for Students*
Self-care: Managing Life with School, Family, Work — and a Pandemic
Being a student is a big responsibility. It is unlikely that adult students can just be students. They often have other responsibilities. Those responsibilities can become priorities. How often do you make yourself and your needs the priority? During this webinar, Dr. Cooper will introduce the topic of self-care, its importance to your overall well-being, ways to engage in self-care, and the repercussions of neglecting self-care.

10/01/2020

The National Court Reporters Foundation Student Intern Scholarship opens Oct. 1. Two $1,000 awards will be given to qualified court reporting students who have completed their internship. Eligibility requirements include current NCRA student membership, speed test requirements, and a minimum 3.5 GPA. Applicants will be required to submit a nomination form, letter of recommendation, and an essay. Judicial, CART, and captioning students are encouraged to apply.
http://ow.ly/2Ego50BFNj4

09/20/2020

Student Holly Koch’s son is helping to spread the word about court reporting.
Koch heard about court reporting from her aunt when she was in high school. She attended MacCormac College in Chicago until she got to the speed of 180 wpm. She then took a 7-year break to be home with children, but she didn’t want to give up the hard work. So she started again online and has been practicing on her own.

09/02/2020

Register now for the next A to Z online program starting Oct. 6!
http://ow.ly/M3Xz50BfLiq

08/29/2020

NCRA President Christine Phipps about the Sept. 8 webinar.

NCRA President Christine Phipps, RPR, talks about the upcoming Sept. 8 webinar.
NCRA members: Stay tuned for details on registration.
http://ow.ly/gM9S50Bc3jZ

NCRA members: Stay tuned for more information about how to register for this Sept. 8 webinar.

08/07/2020

Donna Capolongo of Red Bank, N.J., is the winner of a $100 gift card for the NCRA Connect Virtual 2020 aspirations drawing. She sent in her aspirations both personally and for NCRA.
http://ow.ly/7Y0W50ARL5v

08/05/2020

The registration deadline is 24 hours from now!
Register today.
http://ow.ly/AXED50ARy8Q

08/04/2020

You can't beat the commute to NCRA Connect Virtual 2020!
Only days left to save your spot.
http://ow.ly/csot50ALEd1

08/03/2020

Congratulations student winners!

Congratulations to the 10 student winners of an NCRA Connect Virtual 2020 registration!
The prizes are courtesy of Christine Phipps and Phipps Reporting, West Palm Beach, Fla. Watch your email for more details about your registration winners.

08/02/2020

NCRA Connect Virtual 2020 is this week!
Don't miss the fun and learning.
Save your spot now!
http://ow.ly/ltZf50ALE8p

08/01/2020

Congratulations to the winners of this year’s NCRA A to Z® Scholarships. Winning scores are based on teacher recommendations, speed, and GPA. Scholarship applicants must have completed an NCRA A to Z Intro to Steno Machine Shorthand program and be currently enrolled in a court reporting program. Funding for the scholarships comes from generous donations through NCRF.
http://ow.ly/7M9150ALH1q

07/30/2020

Students: Today is the last day to sign up for a chance to win a free registration to Connect!
http://ow.ly/Cb9i50ALDY7

Videos (show all)

Congratulations student winners!
Our special hotel rates at the Hyatt Regency have been extended until July 24!Make your reservation to join us at NCRA's...
video-1557328323.mp4
2018 Court Reporting & Captioning Week
NCRA President Chris Willette had her first readback in kindergarten, and other little known facts. #humor #stenolife
Did you see the "Modern Family" Halloween episode last night? What did you think of the court reporter?Thanks to ABC for...

Products

Find speed-building, exam-prep, and grammar resources:
http://www.ncra.org/store

Telephone

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Address


12030 Sunrise Valley Dr, Ste 400
Reston, VA
20191

General information

NCRA Student Community Center http://www.ncra.org/specialty/Students.cfm Find a Mentor http://www.ncra.org/studentmentors NCRA Education Forum http://www.ncraforum.org/forumdisplay.php?25-Education-Certification-and-Students

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm
Other Nonprofit Organizations in Reston (show all)
Courtney Schilling 5k Courtney Schilling 5k
Reston, 20190

A 5k celebrating the life of a special needs teacher claimed by ovarian cancer at 24. Courtney's love of running inspired an event to carry on her legacy.

Eco-Schools USA Eco-Schools USA
Reston, 20190

Follow us on social media - Facebook, Twitter @EcoSchoolsUSA and Instagram @NWFeducation

Troops Need You Troops Need You
Reston

National non-profit enabling troops to request critical assistance, whether combatting terrorism or healing at home, and Americans to donate to their needs

Sports Lawyers Association Sports Lawyers Association
11130 Sunrise Valley Drive, Suite 350
Reston, 20190

http://www.sportslaw.org/about/history.cfm

La Leche League of Herndon Reston PM La Leche League of Herndon Reston PM
Reston

La Leche League is currently not holding in person meetings We hope to be able to return to in person meetings once the pandemic is declared over and in person meetings are deemed safe

American College of Radiology American College of Radiology
1891 Preston White Dr
Reston, 20191

The American College of Radiology is the voice of radiologists, medical physicists, radiation oncologists & nuclear medicine physicians, empowering them to serve patients & society.

IFCN and its Clinical Neurophysiology journals IFCN and its Clinical Neurophysiology journals
Reston

Clinical Neurophysiology and Clinical Neurophysiology Practice are the official journals of the Inte

UMD Tzu Ching UMD Tzu Ching
Reston

Tzu Ching, or "compassionate youth", abide by the Tzu Chi spirit and principles to carry out the four Tzu Chi missions on campus.

Asteria Philanthropic Asteria Philanthropic
Reston, 20190

The Asteria Philanthropic Foundation has one goal: to eliminate the cycle of poverty through education for children.

Runners Marathon of Reston Runners Marathon of Reston
Reston

The Runners Marathon of Reston benefits the Reston Runners Community Fund providing scholarships to area high school students.

Licensing Executives Society (U.S.A. and Canada), Inc. Licensing Executives Society (U.S.A. and Canada), Inc.
11130 Sunrise Valley Drive
Reston, 20191

Learning. Excellence. Sharing.

The Source for Learning's Early Childhood Education Initiatives The Source for Learning's Early Childhood Education Initiatives
12355 Sunrise Valley Dr • Suite 625
Reston, 20191

The Source for Learning's (SFL) Early Childhood Education Initiatives offer a wide range of professional development and management services.