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06/03/2026
Is retail really struggling? 🤔
Not exactly.
The retailers seeing the strongest growth today have one thing in common: they're giving consumers a compelling reason to visit in person.
As e-commerce continues to grow, the stores winning are those that offer something online can't fully replicate, whether that's value, convenience, community, or experience.
Swipe through to see the four categories driving in-person retail demand. 👇
🔗 Read the full article here https://bit.ly/43cEsX0
Customers don’t think in channels anymore. They expect flexibility.
They want to browse online, shop in-store, compare options, and buy when it works for them. The brands winning today are the ones meeting customers where they are, while still delivering a seamless experience from purchase to delivery.
In this episode of Total Retail Talks, Charlie Beer shares how Naturepedic is scaling for growth by supporting retail partners, prioritizing reliable delivery, and creating a customer experience that lasts long after checkout 📦
🎧 Want the full conversation? Listen to the full podcast here https://bit.ly/3Q4eYrQ
05/28/2026
AI may influence discovery, but loyalty is still human. 🤖❤️
As consumers increasingly turn to AI for recommendations, brands are facing a new challenge: getting discovered is one thing, earning trust is another.
The brands that win in the AI era will be the ones that combine discoverability with seamless, confidence-building experiences.
Swipe through for a closer look at the new loyalty playbook. 👀
🔗 Read the full article here https://bit.ly/3PDJEzR
05/27/2026
Total Retail is thrilled to welcome Sarah Hendrickson as our new Content and Events Strategist! In this role, Sarah will create impactful content, engaging events, and meaningful experiences for our retail community.
With experience spanning publishing, tech, healthcare, and real estate, Sarah brings a strong background in content, communications, marketing, and community-building. We’re excited to have such a thoughtful, strategic individual join our team as we continue to grow and evolve our brand and programming.
Please join us in welcoming Sarah to the team — we’re so excited to have her on board and can’t wait for our community to get to know her!
What helps retailers spot trends before they become headlines? 👀
According to Kathy Gagliano, Executive Vice President of Merchandising at Books-A-Million, it starts with paying attention to customer behavior.
From macro cultural shifts and fashion runways to street style, social media, pop culture, and attending different events, the signals are often there before they’re obvious. Sometimes, simply stepping into unfamiliar spaces can spark fresh ideas and new ways of thinking about the business.
The takeaway? Stay curious. The best ideas don’t always come from where you expect. ✨
🎧 Listen to the full podcast here https://bit.ly/4tJF417
05/19/2026
Retail tech isn’t failing because of the technology. It’s failing because of adoption. 👀
Low buy-in, misaligned priorities, and poor ex*****on can stop even the best tools from delivering results. The biggest challenge? Getting teams to trust, embrace, and actually use the technology.
Swipe through for key reasons retail tech adoption fails, and what leaders can do differently. 🔄
📖 Read the full article here https://bit.ly/4nE3l7h
📚 Retail growth is not always about opening stores in the biggest cities.
Sometimes, the smarter strategy is finding high-growth markets that are underserved and building where the opportunity actually exists.
In this episode of Total Retail Talks, Kathy Gagliano, Executive Vice President of Merchandising at Books-A-Million, shares how the retailer is strategically expanding its brick-and-mortar footprint by focusing on growing markets, right-sized stores, and long-term economics over expensive urban real estate.
Could this be the future of smarter retail expansion? 👀
🎧 Listen to the full episode here https://bit.ly/4tJF417
In-person shopping experience 🤝 e-commerce convenience
📈 Tom Verrilli, Chief Product Officer of Whatnot, explains how live commerce replicates the in-store experience online, enabling real-time interaction and high-trust purchases. As the e-commerce landscape shifts, live commerce is paving the way forward.
💡 "In retail, you're trying to decide: am I trying to build engagement, drive conversion or build my brand? On a livestream, you can do all three at once."
05/13/2026
Introducing our 2026 Total Retail Tech Advisory Board! 🚀
🔹 Rene Federico, Head of Marketing, US, Primark
🔹 Matt Navarro, Global President, Stanley 1913, PMI WW Brands
🔹 Vanathy Lakshmi, Vice President, Product Management, Health-E Commerce
🔹 Scott Devlin, Chief Information Officer, The Vitamin Shoppe
🔹 Sneha Narahalli, Senior Vice President, Head of Product and UX, Sephora
🔹 Dara Meath, Senior Vice President, Chief Technology Officer, Build-A-Bear Workshop
🔹 Samir Desai, Executive Vice President, Chief Digital and Technology Officer, Abercrombie & Fitch Co.
🔹 Velia Carboni, Chief Information Officer, SharkNinja
🔹 Courtney Graybill, Vice President, Digital Customer Experience, Kohl’s
🔹 Jeff Haddox, Chief Technology Officer, Omni Retail Enterprises
This group of innovative retail leaders helping guide this year’s agenda, content, and conversations. From emerging technologies to the real-world business challenges retailers face every day, their insight ensures Total Retail Tech delivers meaningful connections and actionable takeaways.
Why are so many brands still obsessed with chasing younger audiences… while overlooking one of the largest consumer groups? 👀
For Tim Parr, the answer was obvious: build for the people everyone else ignored.
In this conversation, Tim shares why focusing on an often-overlooked demographic wasn’t just personal, it was smart business. From challenging ageism in culture to creating products and messaging that genuinely resonate, he makes a powerful case for why brands need to rethink who they’re speaking to.
Are brands missing the mark by overlooking older consumers? Let us know in the comments 👇
🎧 Listen to the full conversation here https://bit.ly/4n2fd2x
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