Kitchen & Bath Authority

Kitchen & Bath Authority

Comments

I will not purchase another thing from this company. Poor customer service and misleading information on your site. Very disappointed by the support received from this company and the Fresca manufacturer.
China Yantai Dongfang Glass Co. Ltd. (DFG), manufacturer and exporter of processed glass in China and we offer a fantastic array of glass products and glass solutions for local and national projects, including but not limited to tempered glass,laminated glass, insulated glass.
WhatsApp: +8615905354231
E-mail : [email protected]
Web : www.ytdfg.com
I wanted to warn people about our recent experience with Kitchen & Bath Authority, just for awareness purposes. We ordered a Toto toilet, a toilet seat and a tank for a total of $533 in early December. When the items were delivered, the toilet was shattered. We immediately wrote to Kitchen & Bath Authority to let them know. They asked us to send photos of the damaged piece, and we did. They confirmed their receipt of same, and then said the manufacturer confirmed that we would need to dispose of the toilet and send the tank and lid back to Kitchen & Bath Authority in order for us to receive a refund. We did return the items using UPS and had our tracking numbers. The items arrived at Kitchen & Bath Authority on 12/23/20, as was confirmed by UPS. By 1/5, we had not received our refund, so we called Kitchen & Bath Authority just to find out what the status was. They told us they received everything, were processing the refund, and that we would receive it by 1/8/21. We did not receive the refund, so I called again on 1/11/21. This time, the customer services person told me that we would receive the refund by the end of the day, but we did not receive it. We called again today, and this time, they told us that they needed to locate the returned items in their own warehouse before they could open the claim and provide a refund. They said that would be done by the end of the day. We still have not received the refund. I had to actually dispute the charge with my credit card so as not to lose the $533. My credit card company will now investigate this with KB Authority. We thought KB Authority was a reputable company, but given was has transpired with this situation, we see that may not be the case, so wanted to share so that others can be warned when purchasing goods from Kitchen & Bath Authority.
Hi,
Did order #169294 shipped yet?
Aloha, Dr. C. Campbell
This company has the worst customer service. They sent me an email asking if I had received my order. Don't you think the company should know if that they had not even shipped my order.
When I called about the email they said that email was just to let me know of the latest delay. Of course the email was a delivery confirmation not a notification of delay. My order has been delayed twice and all their phone people say is either cancel your order or you just have to wait for the delivery. When I placed my order the site said it was in stock. We are stuck with crap because the main part is installed and is only compatible with their valve.
Hello. Is your online chat working? I was wondering how long my order will take? Thank
Ordered under mount sink from KB Authority for kitchen to be templated last Friday. We called KB and explained we needed it before Friday and they said it would arrive before then. The sink did not arrive till late Friday. We were not notified the item had been sent and no tracking number was provided.
Early Friday we purchased a different sink for the under mount.
KB will allow us to return the sink if we pay shipping and a 20% restocking fee. They say everyone charges a restocking fee and they do provide tracking numbers even though that was not the case with us. Their representative said they only give estimated delivery dates and we should have been told this.
Please note Amazon, Lowe’s, Home Depo, and many others carry the same sink and DO NOT CHARGE A RESTOCKING FEE AND SHIPPING FEE.
PLEASE CONSIDER THIS BEGORE DOING ANY BUSINESS WITH KITCHEN AND BATH AUTHORITY.
After not hearing anything after placing my order, and not receiving anything after 10 days I finally reached out to find out what was going on. To my dismay I come to find out that the “in stock” items were actually not in stock. I find it very unsettling that had I not reached out no one from KItchen and Bath Authority tried to contact me to resolve the order. I ended up switching to a different color of the same product as I was assured that there were plenty of these in stock and it was the same price.
The order was for a quantity of 2 Robern 2430 flat white medicine cabinets.
On 04/27/20 FedEx delivered 1 of the units to me. As instructed we opened and inspected the unit. It was in good condition so being Monday night and our garbage pickup is Tuesday morning we discarded the box and styrofoam packing and expected the second unit the next day or so believing they got separated at some point.
After not receiving the second unit I gave a call, only to find out that they weren’t even aware of the missing second unit and after finally confirming that FedEx lost the unit I would have to wait 24-48 hours for it to be confirmed lost and only after that could my replacement unit be sent.
Again I never heard back and had to once again be the one to contact them in regards to my replacement unit. Now I find out that it is now on back order and it could be June to August before I would receive this unit.
Now I understand there is a lot of different circumstances going on now, but I feel totally disrespected by KBA not even having the decency to follow through with their promises to keep me informed, or to try to resolve this matter with different options. I see online that they have 25 units of the beveled units. Two of them would be fine, but since I followed their directions and totally unboxed and inspected the first unit I don’t have the packaging to return this unit. I offered to use one of the other boxes to return the useless single unit, but was told with 99.9% certainty that it would not be a viable option.
So here I sit with one useless unit until mid summer now and after spending nearly $800.00.
Very disappointed with this companies handling of my order. All I want is two matching units so we can finish our remodel, or the ability for a full refund so I can go somewhere else.
Do I have to be a member ? I had 3 items in my cart for a few a few hours and you deleted them !! :/ And now I can't find them again.....
You guys are scam artists. Been waiting for a refund for a mirror (that was delivered damaged 3xs) and have not gotten a cent back. Stay away from this place
checking on shiping order# 23-04496-06863
Would love for someone to contact me to fix this but otherwise I guess this will have to work. Reviews and customer service is everything in this marketplace.

This is the Absolute worst company to deal with. Ordered a bathroom vanity in August. It was back ordered then finally Delivered damaged, 3 times. Now the 3rd time they are refusing to replace or refund as they are blaming the manufacturer and freight company, even though they have my money. I have had to take days off work, pay a contractor and all to still not have a working bathroom 3 months after the back order date. Wouldn’t recommend using them for anything. They will steal your money and blame you for the item being damaged upon arrival. On top of it all they emailed me to tell me of their claim denial at 5 pm then shut down for the day. As a business teacher and professional I would highly suggest you guys start treating your customers with minimum respect or you’ll be the next to close for good. If you don’t believe me look at all the horror stories online about your company. Don’t need a Christmas Miracle just need a vanity for my bathroom that was not damaged before it was received and for your company to do the right thing. Just want what I paid for.

We strive to provide excellent kitchen and bathroom appliances from top name brands.

Operating as usual

Timeline photos 06/17/2022

Escape Daily Stress and Fatigue with A Personal Outdoor Sauna from Thermory! 🟤

Enjoy the revitalizing effects that only deep, penetrating heat can provide. Aches and pain are alleviated as the heat permeates your skin and stimulates muscle tissue, releasing beneficial hormones and endorphins. Sweating in a sauna improves your circulation and expels toxins, giving your skin a healthy, radiant glow. ✨

Your personal sauna will create a truly cathartic experience that you will look forward to with anticipation following a strenuous workday. Thermory barrel saunas are precision-engineered and constructed of high-quality chemical-free natural Nordic spruce that is responsibly sourced in Northern Europe. 💯

Treat your family and yourself to a lifetime of health, and wellness with an outdoor barrel sauna from Thermory. 👪

Get it here at https://www.kbauthority.com/thermory-no-63-barrel-sauna-90-1-2-inch-six-person-barrel-sauna-diy-kit-natural-wood.html 🛒

Timeline photos 06/15/2022

Bake And Roast Under the Stars with The Nuke Oven 60! 🔥🔥

The wood-burning oven’s easy-access front-loading firebox and adjustable air intake allow the cook to control the top oven chamber. The built-in pyrometer helps keep wood-fired flareups within the target temperature range. With independent steam and smoke exhausts, the cook can ensure food is not overwhelmed with a smoky flavor. 🥩🍖🍕🥐

See more of its features at https://www.kbauthority.com/nuke-oven6002-24-inch-wood-fired-outdoor-oven-black.html ✔️

Timeline photos 06/10/2022

If You're Looking for A Sleek Modern Look Bathroom Side Cabinet, The Eviva Smile Is All You Need! 🤎

Eviva Smile Rosewood Modern Wall Mount bathroom side cabinet storage is one of the best collections Eviva offers. 💯

Get it now at https://www.kbauthority.com/eviva-evcb15-16rswd-eviva-smile-16-inch-rosewood-wall-mount-side-cabinet.html 🛒

Timeline photos 06/08/2022

Clean, Fresh, Elegant — That’s The Essence of The Everly Freestanding Bathtub 🛁

This exquisite, oval-shaped piece looks more like a fine work of modern art than a tub. Spacious and deep, the Everly is designed for long, luxurious soaks after a long day. Crafted with care from the finest materials to deliver years of enjoyment. 🧼💦

Shop now at https://www.kbauthority.com/vinnova-254067-bat-wh-everly-67-inch-x-31-5-inch-soaking-bathtub.html 🛒

Timeline photos 06/03/2022

Classic Accents, a truly inviting selection adding a touch of classic elegance to any entryway, hallway, living room, office, or bedroom. 🤎

Our Round Pub Table features a stylish design with a drawer, perfect for tucking away coasters, books or other smaller items. The tabletop can fit a lamp or picture frames with room to spare. ✨

Get it here 👉🏻 https://www.kbauthority.com/all-things-cedar-hf027-19-inch-round-pub-table-cherry.html 🛒

Timeline photos 06/01/2022

Moe's Home Collection Kensington Mirror 💟

Mirrors make a room look more significant, and this full-length mirror will add style and grace to your space in its white lacquered frame—ideal for the entranceway or bedroom. ✨

Shop now at https://www.kbauthority.com/moe-s-home-collection-er-1145-18-kensington-31-1-2-inch-mirror-large-white.html 🛒

Timeline photos 05/27/2022

The Modern Style Of The Aimee Bar Cart Makes It An Eye-Catching Addition To Any Home 🍾

This Crosley Aimee Art Deco Inspired Design Bar Cart is a sturdy steel frame and tempered glass shelves create a simple silhouette that works with a variety of décor aesthetics. Fitted with four castors, the Aimee bar cart is a flexible piece that brings “spirit” to any room in your home. 💯

Add to cart now at https://www.kbauthority.com/crosley-cf4007-gl-aimee-35-1-2-inch-art-deco-inspired-design-bar-cart-soft-gold.html 🛒

Timeline photos 05/25/2022

Enjoy High Quality and Style with This All-In-One Kitchen Sink Set 💯

A true classic in look and feel, this VIGO Matte Stone™ Casement Double-Bowl Apron Front Farmhouse kitchen sink set is both timeless and current with trends. The sink is made from VIGO's proprietary Matte Stone™ construction, a seamless, non-porous, solid-to-the-core composite that expertly resists scratches, discoloration, and impact.

Exceptionally durable, this sink is sturdy and strong enough to withstand the test of time. Paired with the sink is the VIGO Edison pull-down spray kitchen faucet in matte brushed gold.

Built from solid brass, this faucet resists rust, corrosion, and tarnish. Sitting beside the faucet is a 10-ounce matte brushed gold soap dispenser, of which the reservoir can be refilled with hand soap, dish soap, or hand lotion.

Enjoy high quality and style with this all-in-one kitchen sink set. Get it here 👉🏻 https://bit.ly/38fWsGR 🛒

Timeline photos 05/20/2022

Give your beloved pet a special spot of their own with the Hayes sofa bed! 🐾

Designed to resemble a chic sofa, the Hayes bed is enclosed on three sides to ensure your pet is safe and sound as they snooze away. The bed is upholstered in a soft, sumptuous velvet fabric padded with foam to give your pet endless hours of napping comfort. The neutral two-tone light brown and dark brown hue of the upholstery enables you to seamless incorporate it into your space. 💯

Check out now at https://www.kbauthority.com/baxton-studio-ld2191-light-brown-dark-brown-hayes-27-5-8-inch-modern-and-contemporary-two-tone-and-fabric-upholstered-pet-sofa-bed-light-brown-and-dark-brown.html 🛒

Timeline photos 05/18/2022

A Touch of the Modern 💅🏻

Clean lines on a detailed contemporary look grants any bathroom furnished with The Annecy vanity. Stiletto feet afford the vanity a rare look that shows a taste for higher design. Get creative with the Annecy and its customizable installation. It allows for both a minimalistic wall hung look or a freestanding look with an additional shelf and metal legs. ✨

Get it here 👉🏻 https://www.kbauthority.com/swiss-madison-sm-bv212nb-annecy-24-inch-single-bathroom-vanity-with-two-doors-and-white-basin-navy-blue.html 🛒

Timeline photos 05/13/2022

Get This Elite Toilet with an Integrated Bidet That Delivers an Unparalleled Sense of Relaxation to You in The Most Comforting and Refreshing Ways Possible! 🍃

Toto Neorest NX1 Dual Flush 1.0 or 0.8 GPF ADA Height Toilet with Integrated Bidet Seat and EWATER+ is truly a revolution with innovation and technology that brings the highest in luxury right to your home. 🚽

Shop now and save big at https://www.kbauthority.com/toto-neorest-nx1-ms900cumfg-01-dual-flush-ulta-high-efficiency-toilet-in-cotton.html 🛒

Timeline photos 05/11/2022

KB Authority makes it simple for brand-oriented, value-conscious consumers to find exceptional products they love. Every day we offer superior quality goods and top brands at up to 70% off retail value. 📝

Shop the best furniture for your room at kbauthority.com! 💻

Timeline photos 05/08/2022

To all the super moms out there,

May today and every day be filled with love, peace, and happiness you truly deserve. 💞

Happy Mother's Day! 💐

Timeline photos 05/06/2022

Add a little swagger to your living room or home office with the Parkway Accent Chair 💙

A guaranteed showstopper, the Parkway Accent Chair is a contemporary take on the classic barrel chair. Sumptuous velvet upholstery covers the chair’s sleek silhouette, while classic hairpin legs offer stylish support.

Get it here at https://www.kbauthority.com/crosley-cf1502-nv-parkway-28-1-2-inch-modern-design-velvet-accent-chair-navy.html 🛒

Timeline photos 05/04/2022

Start building the kitchen of your dreams with kbauthority.com! 💯

KBAuthority.com makes it simple for brand-oriented, value-conscious consumers to find wonderful products they love. Every day we offer superior quality goods and top brands at up to 70% off retail value. 💲

Visit our website for more information! 🖱️

Timeline photos 04/29/2022

The VIGO Rectangular Brown Gold Fusion Glass Vessel Sink with A Matching Waterfall Faucet Set Offers Endless Beauty! 🔥

See its excellent features at https://www.kbauthority.com/vigo-vgt033rbrct-22-1-4-inch-rectangular-brown-and-gold-fusion-glass-vessel-sink-and-waterfall-faucet-set.html 📝

04/29/2022

𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐒𝐡𝐨𝐮𝐥𝐝 𝐊𝐧𝐨𝐰 𝐀𝐛𝐨𝐮𝐭 𝐁𝐮𝐲𝐢𝐧𝐠 𝐑𝐚𝐭𝐭𝐚𝐧 𝐚𝐧𝐝 𝐖𝐢𝐜𝐤𝐞𝐫 𝐅𝐮𝐫𝐧𝐢𝐭𝐮𝐫𝐞

When shopping for wicker furniture today, you’ll typically find yourself choosing between products that use natural rattan and those that are made from synthetic wicker. 🛍️ Find out what you should now about buying rattan and wicker furniture at our new blog! 🔎

𝙍𝙚𝙖𝙙 𝙗𝙡𝙤𝙜 𝙥𝙤𝙨𝙩 𝙖𝙩
https://www.kbauthority.com/news/what-you-should-know-about-buying-rattan-and-wicker-furniture/ 📝

Timeline photos 04/27/2022

Simple, Practical, and Stunning! 🤎

The Liam large record storage console cabinet is the ideal blend of mid-century modern functionality and style. With a low profile, this storage console will complement any room in the home without overwhelming the space. Whether it’s used for record storage or other household items, this cabinet is the versatile home organization solution you need.

Get it here at https://www.kbauthority.com/crosley-cf1115-wa-liam-60-inch-mid-century-modern-design-large-record-storage-console-cabinet-walnut.html 🛒

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KITCHEN AND BATH AUTHORITY (2).mp4
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Telephone

Address


331 37th Street
New York, NY
11232

Opening Hours

Monday 10am - 6pm
Tuesday 10am - 6pm
Wednesday 10am - 6pm
Thursday 10am - 6pm
Friday 10am - 5pm

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