Metropolitan Healthcare Services

Metropolitan Healthcare Services


The IAHSS Foundation is pleased to announce the 2021 IAHSS Foundation Recognition Award Winners. The award recipients will be recognized during the IAHSS AC&E at the IAHSS Foundation Recognition Banquet on Nov. 9, 2021. Learn more:
Spencer Toy, UNC Onslow Memorial Hospital
Steven Cruz, Lowell General Hospital
Guy Wolfe, Wellstar Health System
Christian Green, Wellstar Health System
Kevin Lavoie, Massachusetts General Hospital
Sean Case, Baptist Health Louisville
Patrick Connolly, Baptist Health Louisville
Onkar Manhas, @St. Paul's Hospital
Dublin Deus, @St. Paul's Hospital
Rhiannon Fairweather, @St. Paul's Hospital
David Lee, @St. Paul's Hospital
Brendan Riley, MS, CHPA, Lahey Hospital & Medical Center
Bill Navejar, Metropolitan Healthcare Services

Valet Services, Healthcare Valet, Valet Parking Services, Cafe and Concierge Services, greeters, shuttle and courier services Metropolitan Healthcare Services (MHS) provides cost-effective, value driven customized support services to medical facilities throughout the United States.

Partnering with MHS allows our customers to focus on the day-to-day business of providing medical care to patients while allowing us to focus on the efficient management of hospital support services. The MHS Difference: whatever your facility needs, from shuttle transportation to thoughtful concierge support, we tailor our service offerings to suit your needs all while reducing costs and increasing profitability.

Operating as usual 04/16/2018

Workers benefit as US businesses struggle to fill jobs

Happy Monday everyone! Some thoughts about staffing and the importance of benefits from our CEO: WASHINGTON (AP) — U.S. workers are increasingly benefiting as employers struggle to fill millions of open jobs. More people who had given up looking for work are ren


Happy Halloween from your friends at MHS! We are hard at work planning our 2017 Leadership Summit that will take place next week, but we couldn't resist an opportunity for some costumes. We hope that everyone has a safe and happy evening!


There are exciting new things happening everyday, and one of them is an expanded relationship with Sentara Northern Virginia Medical Center. We want to recognize Ryan Patton this week and all of his hard work to ensure the new positions have started seamlessly.

We received an accolade from the hospital describing him as 'professional, reserved, and facilitative' and we greatly appreciate the positive impact he has had with his team.

New and growing relationships would not be possible without our outstanding team of employees, and we look forward to what the future holds!


This week we would like to recognize Joan Mugg, Patient Transporter at Sentara Northern Virginia Medical Center. We received a letter of recognition from the Cardiac Medicine Team Coordinator recognizing her for her outstanding service:

"Never once did she say there wasn’t enough time to fulfill the need, she took responsibility and customer service/patient experience to heart and executed her role with great professionalism, integrity and pride"

We wouldn't be the company we are today without having outstanding employees like Joan, thank you to all of our employees that meet and exceed expectations every single day.

Have a great weekend everyone!


Big congratulations to our Ambassador team at Clear Lake Regional Medical Center! The team there received a hand written note from the Senior Leadership Team recognizes their hard work and how they go above and beyond to provide for their clients. We appreciate all of our employees and value what each of them brings to the team, we couldn't do it without them!

Have a great weekend everyone!


MHS would not be the company it is today without the outstanding employees that work on our front lines every day. Here is a small excerpt from a note we recieved about our Team Lead, Henok Tadesse, at Johns Hopkins:

"Our visits, no matter how long or difficult, always began and ended on a positive note when we saw him."

We want to thank Henok and every member of his team for making a lasting impression, and making our clients feel valued each and every day!


MHS employees that were recognized at the INOVA Fair Oaks Shared Beliefs Luncheon this month, so proud of our team!


Big congratulations to our Site Manager Carmen Fernandez and her Patient Transport team at INOVA Fair Oaks! They scored 100% on their operating rounds made by the CEO and CMO of the hospital. This shows the hard work and dedication our team has and the commitment to achieving the highest standards possible.

What is one positive achievement that you have had during the week? Share in the comments below and have a great weekend everyone!


Here at MHS we are proud of the hard work and excellent service our employees are able to provide. We want to give a special thank you to:

Alia Mohamed
Zuki Mahmuti
Christiana A Acquah

These employees were recognized last week at a “Shared Beliefs” luncheon event at Inova Fair Oaks Hospital because of the outstanding service they provide to each and every person they interact with, along with a number of the hospital’s employees. Thank you, Inova Fair Oaks, for recognizing the special qualities our employees represent. Thank you to all of our employees that have committed themselves to excellence!

Have a great weekend everyone!


Exciting things are happening at our corporate office. We have rolled out new online training courses for our managers to make sure we are able to provide the best service possible to our employees and customers! Training and education is something that is very important to us so we are thrilled to be able to provide these new classes to our employees.

We would also like to congratulate our CEO, Edward Daniel, for passing his FACHE exam and setting a great example for the rest of our team to follow.

We look forward to sharing more information on social media and hope that everyone will share their experiences with us. Have a great weekend everyone!


Happy Holidays from your friends at MHS! 12/03/2015

Customer Satisfaction Survey

Enjoy a great ride aboard one of our shuttles? Tell us about it! Web survey powered by Create your own online survey now with SurveyMonkey's expert certified FREE templates. 11/24/2015

Friendship, compassion awaits at UF Health Cancer Center parking

Great story on our friendly, compassionate employee Darryl Monroe & the excellent service he provides in Orlando, FL For nine years patients at the cancer center have been greeted by Darryl Monroe's smile, laugh and compassionate concern. 11/17/2015

Customer Satisfaction Survey

Did our ambassadors help you find your way? Did we park your car via valet? Be sure to take our satisfaction survey! Web survey powered by Create your own online survey now with SurveyMonkey's expert certified FREE templates.


MHS thanks all who have served and continue to serve this #VeteransDay 11/04/2015

One Touch Solution | MHS and DM&A Alliance

The MHS and @dm_and_a alliance - providing you unparalleled healthcare service solutions Metropolitan Healthcare Services, Inc. and DM&A are excited to announce their new alliance providing clients unparalleled service solutions. This... 10/21/2015

Hospital Construction Solutions from MHS

Learn how we keep your operations running smoothly while your facility grows Hospital construction projects are often rife with details and complexities. Metropolitan Healthcare Services can help you sort through every... 10/20/2015

Visitation Screeners & Reception Services

A pleasant registration experience for your patients. Verification your hospital can trust. Whatever your reason for visiting a hospital or healthcare facility may be, MHS' visitation screeners can help guide your way. 10/16/2015

Healthcare Transportation Services from MHS

Precise routes and state-of-the-art vehicles are only the beginning Professional healthcare transportation services for your patients, customers and employees, featuring state-of-the-art vehicles. 10/15/2015

Healthcare Courier Delivery Services from MHS

Delivering reliability, integrity and efficiency Our laboratory and general healthcare courier services can help your hospital operations become more efficient and ultimately more profitable. 10/14/2015

Communication key for higher hospital HCAHPS scores, experts say

Don't overlook communication when striving for higher HCAHPS scores Healthcare providers striving to improve their HCAHPS survey scores most likely need help with one critical area - communications with patients of...


HCAHPS: Making a Difference While There’s Still Time

Points to keep in mind as we move closer to 2017 Leaders must address organizational deficiencies before 2% of Medicare payments will be at risk in 2017. 10/09/2015

Readmissions may say more about patients than care

Significant factors to note regarding readmissions Hospital readmissions that Medicare penalizes under the Affordable Care Act are largely driven by patient characteristics such as income and... 09/29/2015

Monitor Services - Metropolitan Healthcare Services

As winter nears, our valets, porters and monitors will help keep your external operations running smoothly Whether you need traffic enforcement during peak hours or someone to help you track volume in your parking lots, MHS has the monitor services for you.


Fall is here, the air's a bit cooler. Be sure your patients, staff enjoy a nice warm trip c/o our shuttle buses 09/17/2015

Healthcare Ambassadors - Metropolitan Healthcare Services

Our Healthcare Ambassadors can be frontline support in any department throughout your hospital Metropolitan Healthcare Services offers professional healthcare ambassadors, providing your patients frontline support and courteous service. 09/15/2015

Visitation Screeners & Reception Services

Your patients deserve a pleasant registration experience. Your hospital deserves verification it can trust. MHS helps you meet both goals. Whatever your reason for visiting a hospital or healthcare facility may be, MHS' visitation screeners can help guide your way. 09/11/2015

How to improve patient satisfaction in the ER [Interview]

Satisfaction is crucial no matter where a patient is being treated and the ER is no exception In an exclusive interview with FierceHealthcare, Sheridan Healthcare's Catherine Polera, M.D. talks about the organization's strategy to help ER... 09/05/2015

MHS Hiring Event! - Metropolitan Healthcare Services

Be sure to attend our Rancho Cucamonga, CA hiring event this Wednesday! When: Wednesday, September 9, 2015 Time: 10 a.m. – 4 p.m. Where: Best Western Heritage Inn 8179 Spruce Avenue Rancho Cucamonga, CA 91730 NOW HIRING... 08/25/2015

Measuring the patient experience: Lessons from other industries |...

Great insights from McKinsey on Healthcare A comprehensive approach health systems can use to better understand the patient experience and thereby improve patient satisfaction. 07/23/2015

Hospitals focus on patient satisfaction

Industry changes are seeing patients act more like consumers Changes in the industry have health care providers reconfiguring their focus around patient satisfaction.


Patient transportation is the critical link to optimizing patient flow MHS Patient Transporters help your facility achieve this goal through improving room turnover times and ensuring on-time patient pickups and arrivals


Ten things healthcare executives should know about 'the cloud'

Some interesting tips on cloud computing for healthcare execs Cloud computing—the process by which data, including healthcare data, is stored, processed and distributed across a network of Internet-hosted...


Analytics matter, especially in healthcare


Shuttle Transport, Courier, Valet Parking, Patient Transport/Sitter, Garage Management, Safety Monitor/Flagger, Porter, Visitation Management, Greeter, Concierge, Coffee & Cafe Concepts, Non-Emergency Patient Transportation



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