SatisFacts

Resident feedback from reviews and surveys is a goldmine of actionable intelligence. But how do you find the insights buried in hundreds of comments?

The answer lies in combining technology with human engagement. By leveraging AI to analyze resident feedback, property management teams can move from being reactive to proactive. Our new article explores how to turn data into foresight, empowering your teams to enhance the resident experience and improve operations.

Learn how to unlock the power of AI and resident feedback create a better resident experience: www.multifamilyinsiders.com/multifamily-blogs/from-feedback-to-foresight-how-ai-is-changing-resident-experience-1

There’s a puzzling contradiction that continues to challenge the multifamily industry.

Over the past several years, operators have invested heavily in AI, centralized leasing, and an expanding suite of digital tools. Yet despite this rapid pace of innovation, renter ratings for the importance of technology have steadily declined since 2021, according to the 2025 SatisFacts Online Renter Study.

These trends reveal a fundamental shift in resident expectations. Technology is no longer an innovation; it's a basic expectation. Our new article explains why its success is now measured by how invisible it is, and how to use tech to enhance human connection, not replace it.

Find out how to make your tech investments count: www.multifamilyinsiders.com/multifamily-blogs/the-technology-puzzle-when-innovation-becomes-invisible

We’re excited to share the major enhancements we rolled out across SatisFacts & ApartmentRatings in the 3rd quarter of 2026 (July-September). Each update reflects our commitment to helping our multifamily partners manage their online reputation and elevate renter satisfaction.

Our new features include:

💰 ApartmentRatings Cost Calculator: An interactive calculator on ApartmentRatings community pages that allows prospects to see their total estimated monthly cost by showing a breakdown of base rent, required fees, and any optional services they choose.

📊 Scheduled Reporting: Last quarter, we launched Scheduled Reporting in Exchange, which automates report delivery straight to your inbox. Now, you can schedule reports to be delivered to your team.

Check out more about the major updates across SatisFacts & ApartmentRatings in our latest article: https://www.satisfacts.com/satisfacts-product-announcement-jul-sept-2026/

Stay tuned as we share more product announcements throughout the year!

Please join us in welcoming Gregg Sherman, our new Regional Vice President of Sales! 🎉

Gregg brings over 20 years of extensive experience in commercial real estate brokerage, B2B technology, software, and data. He has built his career on helping real estate owners, operators, and developers leverage technology and data to navigate our increasingly complex and evolving industry.

Based in New Jersey, Gregg's background on both the real estate and technology sides of the business gives him a broad perspective on the challenges and opportunities facing today's multifamily professionals. He'll be leading our sales efforts across NY, NJ, PA, DE, and WV.

Fun fact: Gregg is a lifelong musician who plays five instruments! 🎸 When he’s not immersed in real estate and technology, you can find him performing in a musical duo along the Jersey Shore.

Join us in giving Gregg a warm welcome to the team!

We are thrilled to welcome Natalie Duke to the SatisFacts and ApartmentRatings team as our new VP of Sales, South Central! 🎉

A true leader in the multifamily industry, Natalie brings a remarkable career spanning decades in multifamily sales, with a primary focus on the digital media space. She is deeply passionate about the industry and the amazing people within it, and she is involved in associations like AAGD, AAFW, HAA, and TAA. Based in the Dallas/Fort Worth area, she will be leading our growth and strengthening relationships across Texas, Oklahoma, and New Mexico.

We couldn't be happier to have her on board as we continue to drive innovation and collaboration in the multifamily industry.

Fun fact: Natalie has held many incredible roles throughout her career, but she proudly shares that her number one title will always be "Nana" ❤️.

Please join us in giving Natalie a warm welcome!

We're thrilled to be exhibiting at this year's Multifamily NW Spectrum Education Conference & Trade Show on Thursday, September 17th! 🤠

Stop by booth 191 and chat with our RVP of Sales Hugo Silva to learn how we help multifamily teams enhance their portfolios with LEO, our powerful all-in-one resident experience and reputation solution. 🦁

With over 20 tools in one platform, LEO gives multifamily teams the power to:
👂 Listen with intent: Hear what matters most to your customers.
🗣️ Engage with purpose: Show up for your audience.
🚀 Optimize your reputation: Drive bottom-line growth.

Don’t miss your chance to learn more about LEO with Hugo in Portland!

📣 The September 2026 epIQ Top 100 Communities Report is out!

Highlights in the report:
⭐️ Top 100 communities nationwide. Let’s give a special shout out to the top 10 communities!

👉 SunBlossom Cottages with Stone Mountain Properties
👉 The Roe at Manayunk with Fidelity Management
👉 Pines Of Palos Verdes with Apartment Service Management Company
👉 SunBlossom Gardens with Stone Mountain Properties
👉 Casa Grande Villas with Apartment Service Management Company
👉 The Westbriar with Stone Mountain Properties
👉 Katie Manor with WRH Realty Services, LLC
👉 Elms Odenton with Legend Management Group
👉 Melissa Grove with WRH Realty Services LLC
👉 Andrew Landing with WRH Realty Services LLC

⭐️ 48 communities are still on an epIQ Hot Streak as of September 2026. Find out if you’re one of them!

⭐️ 9 communities made it into the epIQ Top 100 Communities for the first time in 2026. Let’s give an epIQ welcome to…

👉 Broadlands Apartments with Van Metre Apartments
👉 The Point at Monroe Place with Pantzer Property Management
👉 The Point at West Chester with Pantzer
👉 The Belle Meade at River Oaks with Grayco Partners
👉 Lakeview Apartments with Berger Communities
👉 Seneca at Oak Creek with Incore Residential
👉 Elms Oakton with Legend Management Group
👉 Silver Collection at Cosner's Corner with Silver Property Management
👉 Highpointe on Meridian with J.C. Hart Apartment Communities

To see all Top 100 communities and learn about our epIQ tools and resources, download the full report - 🔗 www.satisfacts.com/epiq-index-top-100-communities-nationwide-report-september-2026/

Shape the next wave of multifamily with us at Entrata Summit 2026 (September 14-17)!

Meet with our expert team, Jeff Proebstle and Jill Soucy, to see how LEO is transforming the way multifamily teams manage resident experience and reputation, all in one seamless solution.

With 20+ powerful tools built into a single platform, LEO empowers your team to:
👂 Listen with intent: Learn what matters most to your residents.
🗣️ Engage with purpose: Show up consistently for your community.
🚀 Optimize your reputation: Turn feedback into bottom-line growth.

Curious to see LEO in action? Schedule your demo with Jeff and Jill.

👉 www.satisfacts.com/contact-us/

See you in Salt Lake City!

Is your management company’s brand reputation losing you leases? You might be surprised by the answer.

For years, a strong brand was a tool for attraction. But today, the game has changed. The 2025 SatisFacts Online Renter Study reveals a startling trend: over a third of renters will deliberately steer clear of a community simply because of the management company's reputation.

This means every interaction, from maintenance requests to fee transparency, shapes your brand perception. Are you protecting your brand effectively?

Read our latest article to see how operational excellence has become the new and essential brand strategy.

www.multifamilyinsiders.com/multifamily-blogs/beyond-the-logo-brand-as-a-liability-and-a-shield

We are looking forward to attending this year's GAA Annual Meeting! We’re excited to learn and network with multifamily leaders and professionals from all across Georgia.

While you’re there, don’t miss your chance to meet with Casey Smallwood, our RVP of Sales Southeast, and chat about LEO, our all-in-one solution for improving and maintaining a positive, authentic resident experience and reputation. 🦁

Contact us to schedule a meeting with Casey: www.satisfacts.com/contact-us/. See you all in Tennessee!