Virtual Synergy Consulting

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Something I’m still learning…even though it goes against everything I saw growing up…

Our children aren’t here to serve us. They’re not here to keep us company when we’re lonely.

They’re not here to fix what went wrong in our lives or for us to relive our childhoods through them.

They’re here to grow.
To learn.
To become good humans.
To leave this world better than they found it.
To love deeply.
To spread joy.
To live out their dreams—fully, freely, and unapologetically.

Our job?

It’s not to mold them into mini versions of us.

It’s to teach them how to thrive, not hide. To make space for who they’re becoming.

To support them as they find their voice, their gifts, their path and learn how to navigate the harsh realities of this world.

Because one day… we won’t be here.

And what we leave behind shouldn’t be control or guilt.

It should be freedom. Peace. And the tools to keep becoming.

We’re not raising our keepers. We’re raising whole humans with paths of their own.

What I needed as a girl, I became as a woman.

I became a safe space.

And all the things that were meant to break me? They molded me into a force instead.

This is the beginning of something new, or maybe something that’s always been there, just waiting to bloom.

I’m stepping into my purpose more boldly and openly now. As a storyteller. A space holder. A truth-teller.

I speak life into healing, growth, and creating a life of peace; especially for those who feel unseen, unheard, unworthy, or unsure of where to begin.

This space is for those of us who were taught that being soft-hearted meant we were weak…and that a being “strong” or “hard” was the only way to survive.

It’s for the soul-heavy.
For the cycle breakers.

For the ones healing out loud in a world that doesn’t always make space for them or make them feel welcome.

If that’s you, I’m so glad you’re here. You’re not alone.

I’m living proof of that.

After more than 12 years in customer-facing roles, my passion for delivering genuine human-to-human experiences is still at the center of how I operate.

I’m always looking for ways to make things easier or make the interaction better for the person on the other end.

What’s something you’ve always been passionate about that still drives you today?

Customer experience is the feeling you create for your customers.

That feeling defines their memories of what it was like working with you and what they tell others about your business.

Those memories are a determining factor on if they’ll ever work with you again.

Metro by T-Mobile nailed it!

Their Nadayada Island commercial shined a light on some major red flags in the customer journey for most companies; not just phone companies.

If you're getting this kind of feedback, you need to take action ASAP.

Customers saying:

"In the beginning it was great..."
"I got gifts and once the new wore off, it was like I was invisible..."
"So I started thinking of switching..."

Your customers' journey with you/your product/your service goes well beyond the purchase and onboarding.

If you're going to advertise that you run a customer-focused business or that you put the customer at the center of all that you do, you need to make decisions from a place of... "how will this make my customers feel?".

Wondering why you should give a damn about customer service and how your clients experience working with you?

Why aren’t more folks renewing? Do you have a customer experience problem?

Read my guest blog article for the answers: https://agencytwentythree.com/2023/07/06/how-a-poor-customer-experience-is-costing-you-money/

Alright! Alright! Alright! Yall check it out 😆

I’ve been chosen as one of the panelists for The Elevate Your Customer Experience Summit 🎉🎉🎉

🌟 Elevate your customers' journey with seamless experiences! Join our Panel #3 discussion on Designing Seamless Customer Journeys at the Elevate your Customer Experience Summit. 🚀
Our esteemed panelists will explore strategies including:

🗺️ Mapping customer journeys to enhance touchpoints 💻 Optimizing digital and physical interactions 🤝 Implementing personalized experiences ⚙️ Integrating technology and automations.

Don't miss out on this opportunity to gain valuable insights from myself and other industry experts in Panel #3!!

Reserve your spot today using my referral link!👉 http://www.elevateyourcustomerexperience.com/BrittneyJ

Check out my article and let me know your thoughts 😊👇🏾

https://www.brainzmagazine.com/post/3-ways-to-improve-digital-customer-experience?fbclid=IwAR0mBQeDndJKveKwUIKGHJecVyRx_Xg3HZmRv0tG6zR95NBj67ACaduxp4U&mibextid=q5o4bk

My first article as an Executive Contributor was published in BRAINZ Magazine today 😆🎉🔥

Check it out and share your thoughts with me in the comments!

👉🏾 https://www.brainzmagazine.com/post/3-ways-to-improve-digital-customer-experience

Details determine outcomes.

My attention to detail always blows my clients minds and has been proven to enhance their client’s experience with them.

Thank you 9 Fact Finder 😏

I appreciate you Arranger, Learner, and Idividualization strengths 😉

I use these skills everyday to support a client I’ve had for the past 4 years to manage her client experience in her membership and group program.

Details give us data so we can create solutions and respond with intention. Missing details can cause misunderstandings and missed opportunities.

Are you being intentional with how you serve clients on the front and back end of your program or membership?

That’s an easy way to reassure clients that it was a good decision to invest with you.

Remember that buyers remorse sets in almost immediately so you need to wow them right out the gate.

Clients will think about that when its time to renew with you. Will you have met their expectation to gain their future business?

If you’re not sure, you need to book one of my Retention Intensives.

I have one left for March. DM me for the link.