Proactive Dealer Solutions
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Proactive Dealer Solutions is now part of Better Car People!
PDS is the BDC Industry leader specializing in lead & process management for the automotive industry We Are Modern Retailing
Your Customer Experience Solution Center
We Are A Process Management Company
We have a "Management Solution"
We are "Lead Management Consultants"
We are The BDC Experts
06/15/2026
ICYMI: Earlier this month, we welcomed Alex Eckelberry as Better Car People's new CEO!
Read the full press release, courtesy of Yahoo! Finance:
Better Car People Names Alex Eckelberry as Chief Executive Officer MONROE, N.C., June 04, 2026--Better Car People Names Alex Eckelberry as CEO; Veteran Executive to Lead Next Phase of Growth for Automotive's Leading People-Powered AI Platform
06/10/2026
Discover Better AI for Service. Powered by Brooke and officilly endorsed by Volkswagen USA! Click here for more info: https://hubs.ly/Q04kV_pM0
A customer calls your VW service lane at 7:15 PM. No one answers. Where do they go next?
After-hours calls. Monday morning overflow. Advisors tied up in the lane.
Every one of those moments is a call your team can't get to — and a potential appointment walking out the door.
Better AI for Service, powered by Brooke, answers every call, every time.
Not a generic voice menu. A natural, conversational AI that:
📞 Answers on the first ring, 24/7/365
📅 Books directly into your live scheduler in real time
🔁 Escalates to a human the moment the conversation requires it
🚫 Never overbooks, never misses a scheduling rule
Brooke was built specifically for automotive service...not repurposed from a retail call center.
Click here to book a meeting with Better Car People and see Brooke in action: https://hubs.ly/Q04kWmbD0
06/04/2026
Today marks an exciting new chapter for Better Car People as we are proud to name Alex Eckelberry our new Chief Executive Officer! Read the full press release here: https://hubs.ly/Q04k4BrB0
Better Sales BDC: Not a bot. Not a script. Real People Solving Real Automotive Problems. Learn more here: https://hubs.ly/Q04jP4jG0
Better Car People's Better Sales BDC is real people, trained in automotive, working your leads the right way, for up to 90 days across every channel. This is what a people-powered BDC looks like. Watch the video and see for yourself.
Every new lead gets a response in under 10 minutes. Every conversation is handled by a U.S.-based professional who knows the car business: trade-ins, financing, objections, and all. Every touchpoint is logged directly into your CRM so nothing falls through the cracks.
While your team focuses on the customers in front of them, Better Sales BDC is working every lead in the background by phone, text, and email, all until they're ready to walk through your door.
No dropped leads. No generic responses. No guessing whether follow-up actually happened.
Just qualified appointments, delivered consistently, DONE THE RIGHT WAY by people who treat your customers the way you would.
Click here to book book a demo and see how easy it is to bring Better Sales BDC to your dealership!
https://hubs.ly/Q04jNNDx0
One Training Engine. Every Team Member Elevated.
Introducing Better Training Engine by Better Car People. Learn more: https://hubs.ly/Q04hXDgv0
Inconsistent performance leads to missed opportunities. If your team is struggling with follow-up, communication, or process ex*****on, it may be time for a smarter approach.
Better Training Engine helps your team perform at a higher level, improving how they engage customers and execute every step of the process. Powered by experienced automotive professionals, customized coaching, and proven strategies, it strengthens performance across your entire dealership without disrupting daily operations, featuring:
- Hands-On Workshops
- Onsite Coaching
- Virtual Performance Training
- Full-Store Assessments
The result? Stronger engagement, better consistency, and a team that delivers results with confidence.
Ready to elevate your team? Click here to book a demo with a Performance Coach today: https://hubs.ly/Q04hXFyJ0
05/26/2026
Volkswagen dealers! Discover Better AI for Connected Car today! Fully endorsed by Volkswagen USA: https://hubs.ly/Q04hWSHS0
Your customer's Volkswagen just sent a vehicle health alert. Will your dealership respond?
Modern VW vehicles are connected. They send alerts. They flag issues. And when they do, that's a service appointment waiting to happen.
The problem? Most dealerships let those alerts sit. By the time someone follows up (if they follow up) the customer has already called the dealer down the street.
Better AI for Connected Car changes that completely.
Within 10 minutes of a connected car alert, our system automatically sends the customer a personalized email and text with a one-click appointment booking link — tied directly to your live service scheduler. No manual follow-up. No missed opportunity. No added workload for your team.
For Volkswagen dealers, this is one of the most underutilized revenue opportunities in fixed ops.
And Better Car People has already built the solution fully endorsed by Volkswagen USA.
Let's show you what this looks like for your store. Book a meeting with Better Car People today: https://hubs.ly/Q04hWSJN0
05/25/2026
Today, all of us at Better Car People pause to honor the brave men and women who made the ultimate sacrifice in service to our country. Their courage and dedication will never be forgotten.
As you spend time with family and friends this weekend, we hope it is filled with reflection, gratitude, and peace.
05/14/2026
NEW BLOG: The Modern Car Salesperson in 2026: Part Financial Advisor, Tech Consultant, and Trust-Builder...And Why the Right Training Makes All the Difference. Read here: https://hubs.ly/Q04gFLmn0
The automotive retail landscape has never demanded more from the people on the showroom floor. For decades, selling cars was largely a game of access to inventory, negotiation skills, and personality. That archetype still exists, but in 2026, it is not enough.
Today's car buyer walks in armed with hours of online research. What they haven't done (and what they desperately need help with) is making sense of a market that is, frankly, brutal. Vehicle prices are hovering near $50,000. Monthly payments are well above $750. An EV landscape evolving so quickly that even seasoned buyers feel lost. A shrinking pool of people who can actually afford to buy.
In this environment, the dealerships that win are the ones with teams who can be three things at once: a financial advisor who helps buyers navigate affordability, a tech-savvy consultant who speaks confidently about EVs and digital retailing, and a trust-builder who earns loyalty in a marketplace where negative perceptions of salespeople remain persistent.
This is not a small ask. It is, however, a trainable skillset. And that's exactly where Better Car People comes in.
Click here to continue reading how we are ready to help you navigate all the challenges bring to the modern auto dealership: https://hubs.ly/Q04gFLmn0
Every unanswered call is a customer driving to your competition. It's time to stop the leak!
Better Sales Engine from Better Car People is the all-in-one solution built to capture every inbound opportunity before they slip away. We bring together AI speed, human expertise, and proven automotive processes into one modular platform that works phone, text, and email, 7 days a week.
No more missed calls. No more lost deals. Just more appointments.
See what a fully managed sales engagement solution can do for your dealership. Click here to learn more: https://hubs.ly/Q04gpjX40
02/12/2026
was a blast! Now it's time to get down to business!
All of us here at Better Car People wanted to take the chance to thank everyone who took the time to swing by our booth and talk about how we can make your dealership BETTER.
As one of literally thousands of companies on the NADA show floor, we know it's impossible to see everything. So whether you swung by to talk about AI advancements for your dealership, modern retail training for your sales and service teams, or if you just popped in for a T-shirt or a complimentary headshot session, we are grateful that you stopped by...and if you didn't, we'd still love to talk to you!
Now that we are all back home from Vegas, let's continue our conversation or start a new one! Click here and set up a free demo with our team today: https://hubs.ly/Q042Wcdd0
Click here to claim your Sponsored Listing.
Contact the business
Telephone
Address
Charlotte, NC
28078
Opening Hours
| Monday | 8:30am - 5:30pm |
| Tuesday | 8:30am - 5:30pm |
| Wednesday | 8:30am - 5:30pm |
| Thursday | 8:30am - 5:30pm |
| Friday | 8:30am - 5:30pm |