KeenStack

Our client WillScot is taking the stage at Arizona SNUG this Wednesday. 📅

Christin Johnson, Director of Applications at WillScot, Michelle Mozil, VP of Accounting at WillScot, and Elevsis Delgadillo, SVP of Customer Success at KeenStack, are presenting:

From Backlogs to Breakthroughs: AI-Powered Contract Validation, Built on ServiceNow

A real-world look at how WillScot leveraged AI and ServiceNow App Engine to transform their contract validation process at scale. This is ServiceNow beyond IT.

Wednesday, June 17 | 1:00 PM to 1:30 PM | ASU SkySong, Scottsdale, AZ

Only a few seats left. Register now: https://na2.hubs.ly/H068VFp0

Building a business that lasts takes more than a great product. It takes culture, clarity, focus, and resilience.

KeenStack CEO and Founder Thiru Thangarathinam was featured on The Achieve Podcast sharing the leadership principles and mindset behind building and scaling KeenStack, and what it really takes to grow a culture-driven organization in an AI-powered world.

Here is what he covers:

1. Why company culture is a competitive advantage competitors cannot replicate
2. How investing in your people drives better customer outcomes
3. Why niche specialization creates stronger market positioning
4. How to balance AI adoption with governance and human connection

Give it a listen! 🎧

https://na2.hubs.ly/H067LtB0

Shripathi Krishnan, IT Director and Security Official at Cranial Technologies, said it best.

"When the right platform meets the right partner, the results are real. Reduced call volume, higher customer satisfaction, and the scalability to keep up with rapid growth across 125 clinics and 38 states, all without adding IT headcount."

Read the full case study to see how Cranial Technologies got there. 👇

https://na2.hubs.ly/H063ScZ0

Cranial Technologies is the global leader in treating infant head shape abnormalities, operating across 125 clinics and 38 states and has successfully treated over 400,000 babies. As they scaled, they needed an IT operation that could keep up.

KeenStack partnered with Cranial to implement ServiceNow ITSM Pro and the results speak for themselves:

📉 36% reduction in cost per ticket
⚡ 20% improvement in MTTR
⭐ 90%+ CSAT score
📞 Call wait times of 5 minutes or less

Scalable, efficient IT operations so their team can stay focused on what matters most, the families they serve. Read the full story.

https://na2.hubs.ly/H063S7h0

Top IT Leaders in Arizona to Watch (2026) | KeenStack Learn how Cranial Technologies transformed IT operations with ServiceNow and KeenStack by reducing call volume, improving customer satisfaction, and scaling support without adding headcount.

We're proud to be sponsoring the Arizona SNUG and are looking forward to connecting with the ServiceNow community! 🎉

If you're attending, be sure to stop by and meet the KeenStack team:

• Elevsis Delgadillo, SVP Customer Success
• Amit Gupta, SVP Delivery
• Jared Chapman, Account Executive
• Robert Wolfrum, Business Development Executive

Whether you'd like to discuss ServiceNow strategy, AI-powered solutions, healthcare innovation, or digital transformation, we'd love to connect.

See you at Arizona SNUG!

Meet the Team: Smita Kinnal, Senior Business Analyst 👋

Based in Chandler, AZ, Smita brings 13 years of IT experience to KeenStack, with 10 of those years dedicated specifically to ServiceNow. She works closely with clients to elicit and document their business and functional requirements, making sure what gets built actually solves the right problems. Her favorite part of the job? Learning something new every day.

Outside of work, Smita is a family of three and loves spending time with her 4-year-old. When she is not at work you can find her hiking, exploring new restaurants, or taking on her next challenge. 🥾

We are glad to have you on the team, Smita.

“This solution brings the full contract-to-remit workflow into ServiceNow so that intake, comparison, action, and measurement all happen in one place. Every variance is documented, every contract term is traceable, and every recovery action is auditable. Organizations can pursue what they are contractually owed with full confidence.” - Amit Gupta, SVP of Delivery

Revenue integrity is about more than identifying payment variances. It's about giving healthcare organizations the visibility, accountability, and confidence to act on them.

Read more: https://na2.hubs.ly/H05WXQV0

Healthcare organizations lose millions every year to payment inaccuracies, underpayments, and manual revenue recovery processes.

That's why we've launched KeenStack's AI-Powered Healthcare Revenue Integrity Management solution, built on the ServiceNow AI Platform. 🚀

By combining AI, intelligent document processing, and workflow automation, the solution helps healthcare organizations identify reimbursement variances faster, streamline appeals, and recover revenue that might otherwise be missed.

We're proud to continue building healthcare solutions that solve real-world challenges and deliver measurable outcomes.

Read the full press release: https://na2.hubs.ly/H05WXxc0

Big ideas don't move the needle. Demo-able ones do. 🚀

Our very own Amit Gupta, SVP of Delivery, was featured in Authority Magazine sharing the 5 tips he lives by for accelerating product ideation and innovation. With 25+ years of enterprise tech experience, his advice is rooted in real delivery and real results.

Here's a sneak peek:

1. Fall in love with the problem, not the solution
2. Kill paralysis by analysis by starting small
3. Build a demo-able concept fast
4. Prioritize versatile architecture
5. Remember that implementation is a team sport

Whether you're building your first product or your fifteenth, these tips will change how you think about innovation. Read the full article to get the story behind each one.

🔗 https://na2.hubs.ly/H05P2_y0

The Arizona ServiceNow community is coming together, and we hope to see you there! 🚀

KeenStack is excited to partner with ServiceNow to host the Arizona SNUG, bringing together local leaders, practitioners, and innovators for an afternoon of networking, insights, and conversation around what's next for the platform.

Spots are limited. Secure your spot and join us!

https://na2.hubs.ly/H05Rr_j0