Lumeon

Struggling to retain patients and staff? Rick Halton shares the key challenges uncovered in Lumeon's latest research with Managed Healthcare Executive.

Struggling to Retain Patients and Staff? New Research Uncovers the Issues Digital-first experiences are commonplace for consumers today, with one exception—healthcare—where telehealth recently became just a stopgap. The pandemic has highlighted the real depth of this digital divide, especially when it comes to care coordination.

Is telehealth the key to more inclusive health care? Robbie Hughes, founder and CEO of Lumeon explains "virtual solutions must be designed to fit each patient’s “preferred language, device, communication channel of choice, socioeconomic background, pre-existing conditions, and health insurance coverage — and proactively guide them every step along the way,” Read our latest feature on The Boston Globe > https://hubs.la/H0Rp6-B0

28% of patients switched providers in 2020 because of a poor digital health experience. Learn how leading providers are transitioning to care journeys that patients will love. Have a look at our latest guide > https://hubs.la/H0Rp5dv0

"It's the core of what we're doing," Robbie Hughes, CEO and founder of Lumeon, which offers such a digital health solution. "We get rid of the chaos and the noise."

Susan Morse interviews Robbie, as featured in Healthcare Finance News. Read the latest article 'Automating the care plan helps avoid burnout >

Automating the care plan helps avoid burnout While the EHR documents what has been done, automating lets physicians and the care team know what to do going forward. 

Digital Transformation Tops Hospitals’ Priorities, According to New Lumeon Research - 93% of healthcare provider executives say digital transformation will continue to be a top priority over the next three years. Read the full article > https://hubs.la/H0RckZ80

There’s a lot of interest these days in healthcare’s “digital front door.” But what does this really mean? The threshold of a “digital front door” might be patient self-scheduling, but what about your experience once you get through that entrance? Cindy Gaines, Lumeon's Chief Clinical Transformation Officer provides her insights and expertise on How to Build a Better Digital Front Door for Healthcare >

How to Build a Better Digital Front Door for Healthcare - Lumeon A proper “digital front door” approach, by contrast, is built around finding ways to use technology to enhance care, not constrain it.

Providers cannot afford this level of leakage as they battle to recover patient volumes. Without the ability to connect and coordinate care journeys, gaps in care delivery operations are inevitable. Discover the first steps toward a patient-specific end-to-end digital customer experience > https://hubs.la/H0QLMjD0

The pandemic has shown us the importance of value-based care and introduced new approaches to care that have the ability to help us better achieve value. Improving the patient experience is central to this success. A text-based patient monitoring and outreach solution deployed by New York City Health + Hospitals (NYC H+H) at the start of the COVID-19 pandemic is an example, that continues to benefit both patients and staff.

Let’s Not Lose Sight of Patient Experience with Virtual Care Strategies are needed that take most, if not, all of the burden away from the patient so that RPM enhances their experience with their care. Both telehealth and RPM have those elements needed to improve the patient experience, including good communication between doctors and patients and improved pa...

The most important lesson on patient engagement: good patient experience is about value, not volume. The volume of the engagement doesn’t matter; it’s the value of the experience that makes the difference. Read our latest blog on why patient engagement is failing us — and what you should >

Why Patient Engagement Is Failing Us — and What You Should Do - Lumeon Find out how to build a connected experience that patients will love, in our Reimagining Patient experience guide for Patient Access Leaders

What if you could go the extra mile for patients while making life easier for both operational and clinical teams? We reveal how to create an access experience that patients will love in our NEW Reimagining Patient Experience guide. Download your guide now to find out how > https://hubs.la/H0QlYLw0

Lumeon’s platform orchestrates first of a kind hybrid virtual and in-person programme for UK’s largest healthcare charity - we've enabled Nuffield Health’s COVID-19 Rehabilitation Programme to support patients recovering from the effects of long COVID. Read the full article to find out how the integration with Lumeon’s Care Journey Orchestration platform has allowed Nuffield Health to scale the programme across 40 regional centres to date > https://hubs.la/H0PQgLv0

Read our latest article featured on Healthcare Tech Outlook by Lumeon CEO Robbie Hughes on rethinking patient experience to deliver value with new ways of engaging patients > https://hubs.la/H0PkL5V0