Pella Windows and Doors - Austin

Pella Windows and Doors - Austin

Comments

Residential & Commercial Service

Did you have an unexpected amount of bulk pickup or a ton of junk in your space due to suspended schedule since covid-19? We know you want to get your property cleared out as soon as possible. Let us help reduce your stress and loss of income by doing the work for you. We’ll haul it away, allowing you to operate business with ease in record time.

Call Now: (512) 373-5668 or
email [email protected]
Stay FAR away from Pella! It took them 4 trips to install my door! The cut out part of my deck when they didn't need to (gap looks horrible). Now I can't even get a real response from them to fix the transition strip they put down has the finish peeling off!
No call no show today. Disappointing service department to say the least.
Join us at Victory Cup Derby Day!!
We have had our Pella sliding door for 14 years now. Just needed new rollers and couldn’t be happier with the service experience. Works like new. Would buy it again!
Pella Windows and Doors

I will talk here about 2 aspects that I rate as "Bad" and "Lousy"

1. Quality (Bad) - While the quality of the windows looks very good (so far, it has been 2 months since the install), the way the installation and demolition was handled and completed was terrible. Pella hires contractors to do the demo and install, and I was told I was getting the BEST demo/install team. As can be seen in the picture below, after completion my living room picture window wall has a "warped" look that appeared immediately after window installation and the wall was completed. The explanation I was given by the contractor - "the wall was leaning since construction". The left side of the window, however, is perfectly flush and smooth. The Pella Install Manager - Mike Carvajal, came a week after work completion, and re-iterated the same exact thing. Pella's explanation to this error made by the contractors they used is, simply, the wall was bent. When I asked them why this was not made clear to us earlier, before project start, they simply lied to us saying that "this was informed to you before project start". Quoting Mike's words, " I have determined that this is a structural and preexisting condition. I am willing to provide you with contact information for contractors In your area that may be able to handle this type of repair for you." Repair? What repair??? The job was done bad! Two lies were told after the warp in the wall was pointed out to us: #1 - Our installer made it clear to you prior to the work beginning that you had issues with your wall. #2 - Acc. to Pella this was a "structural" issue that would have to be "repaired" so it could not be part of the contract. I challenge them to provide me with a 3rd party, unbiased view saying that the warp in the wall is a structural issue.

2. Professionalism (Lousy) - Pella does a great job upfront in giving you the estimates, date of project start, etc. The moment you tell them something is wrong with the project, their immediate reaction is how to put the blame on the customer. The Pella Austin Manager, Anthony Marino, is just a sweet talker with zero accountability. We told him we weren't satisfied that our bedroom windows were opening in the opposite direction and that wasn't our intention. To their credit, they had the right windows per the contract, so we were looking at an option to rectify this aesthetic error. He made false promises, "we want to make sure you're completely happy", "we would be OK loosing some money over giving you new windows". His final solution/offer: replace 1 window for $500. And according to Pella this was a "discounted" offer!

All said and done, 2 months in, our windows look nice but the way this project was handled was extremely poor in terms of the demo/installation/rebuilding quality of work and customer support they provide DURING and AFTER project completion. Maybe Pella projects in other locations have a better track record, but after my experience I would never recommend Pella Austin to anyone.

Discover why we’ve been creating a better view for 90 years. Pella® Windows and Doors. Viewed To Be The Best.® Pella Windows & Doors of Austin provides new and replacement windows and doors to Austin-area homeowners.

The recently updated showroom is open Monday through Saturday and showcases our classic product lines and newest features. We invite Central Texas residents to simply stop in to experience the Pella difference. Learn more about the energy-efficient options available to you in our wood, vinyl and fiberglass product lines. Our durable Pella® Impervia® fiberglass line, available in a trendy black fin

Operating as usual

04/04/2022

Whether you’re a grill master tempting the neighborhood with your world-famous ribs, determined to master your gardening skill, or simply want to spend your off-hours basking in fresh air and sunshine, Pella's backyard design ideas will turn your outdoor space into the sweet escape you’ve been dreaming of. #pellainspired
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#austinarchitects #austindesign #austindesigners #austininteriordesigner #atxlocal #austin

03/31/2022

We know a lot of thought goes into major home improvement projects, so we make sure to keep you informed all along the way, from order status to the post-installation follow-up.
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#austinarchitects #austindesign #austindesigners #austininteriordesigner #atxlocal #austin

03/29/2022

Our Double-hung windows, also known as “sash” windows, can be raised from the bottom or lowered from the top for convenient ventilation and cleaning.
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#austinarchitects #austindesign #austindesigners #austininteriordesigner #atxlocal #austin

03/23/2022

Thanks to designs courtesy of Architect Series®, this home radiates light like no other on the block. Custom craftsmanship, wood construction, and an artful play of light are hallmarks of this innovative window collection.
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#doorreplacementaustin #austinhomeowner #austinmodernhomes #modernhomesaustin #austincustomhomes #austinluxuryhomes #austinrenovation #austinbuilder

03/21/2022

From left to right, this modern and contemporary home features gorgeous walls of glass. The backyard patio doors slide open to an inviting outdoor dining and entertainment area.

#pellainspired #austindesign #austindesigners #austininteriordesigner #atxlocal #austin #pellainnovation #remodel #renovation

03/17/2022

Pella came in number 8 for the most innovative design companies of 2022:

For windows that are a breeze to open
If the past two years have taught us anything, it’s that our indoor air is incredibly polluted—be it by SARS-CoV-2, off-gassing furniture, or even our “clean burning” kitchen stove. And sometimes the best solution is simply to open a window.
Window and door manufacturer Pella came out with a notable innovation that replaces the unwieldy, yet ubiquitous, crank mechanism for windows!
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#homesweethome #beforeandafter #generalcontractor #interiors #interiordesigner #newconstruction #homeremodeling #renovationproject #designer #fixerupper #realtor #build #luxury #custom #carpenter #hgtv #woodworking #cabinets #roofing #dreamhome #newhome #renovate

Music: Discover
Musician: @iksonmusic

03/15/2022

Scheduling a Free In-Home Consultation with Pella of Austin!
In-home consultations give you a good baseline to compare to your budget and expert opinions on your window needs.
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#austincustomhomes #austinluxuryhomes #austinrenovation #austinbuilder #austinconstruction #austinarchitects #austindesign #austindesigners #austininteriordesigner #atxlocal #austin

03/10/2022

Visit us in our Austin showroom to learn more about our selection of windows and doors and let one of our professionals show you our products first hand.
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#doorreplacementaustin #austinhomeowner #austinmodernhomes #modernhomesaustin #austincustomhomes #austinluxuryhomes #austinrenovation #austinbuilder #austinconstruction

03/07/2022

Ready to upgrade your bathroom? The Hidden Screen is made of durable screen cloth and designed for long-lasting use. It managed to withstand 9,400 testing cycles, which is the equivalent of opening and closing your window every day for 25 years.
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#austincustomhomes #austinluxuryhomes #austinrenovation #austinbuilder #austinconstruction

03/03/2022

Pass by our showroom for a free consultation! We are located on 9222 Burnet Rd. Suite 105.
See you soon!
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#customwindows #modernandcontemporary #industryleaders #austinwindowexperts #austindoorexperts #pellawindowsanddoors #doorsaustin #windowsaustin #windowreplacementaustin #doorreplacementaustin #austinhomeowner #austinmodernhomes #modernhomesaustin #austincustomhomes #austinluxuryhomes #austinrenovation #austinbuilder #austinconstruction

02/25/2022

Every homeowner should be mindful of their personal energy consumption. Personal use, when multiplied by entire populations, can make a dent in the energy crisis we face. Learn more: https://bit.ly/3BQrCPN
#doorreplacementaustin #austinhomeowner #austinmodernhomes #modernhomesaustin

02/23/2022

Choose replacement windows from the experts at your Pella Austin Showroom and transform your space. Our selection of wood, fiberglass, and vinyl windows is designed and built with exceptional detail and fits virtually any home and budget. #doorreplacementaustin #austinhomeowner #austinmodernhomes #modernhomesaustin

02/21/2022

The benefits to choosing eco-friendly windows include enhanced energy efficiency, reducing your carbon footprint, and experiencing a more consistently comfortable home. #ecofriendlywindows #austindoorexperts #pellawindowsanddoors #doorsaustin #windowsaustin #windowreplacementaustin

02/17/2022

This year, prairie-style windows have made their way back to the home design scene. Find out more about what defines a prairie window and how you can incorporate this resurging trend into your home’s design in 2022 and beyond. https://bit.ly/3LG5hZw
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#austincustomhomes #austinluxuryhomes #austinrenovation #austinbuilder #austinconstruction

02/15/2022

Introducing the Hidden Screen, our newest screen innovation. The industry’s first and only hidden screen for vinyl windows among leading national window brands. Available exclusively on Pella® 250 Series single-hung, double-hung and sliding windows.
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#newinnovation #hiddenscreenwindows #austincustomhomes

02/11/2022

Call today to learn all about how you can extend your home's footprint!
Pella of Austin is here to help.
#austinarchitects #austindesign #austindesigners #austininteriordesigner #atxlocal

02/09/2022

One of our popular windows for replacement is single-hung windows which offer affordability and a classic look. They can be operated from the bottom for ventilation, making them practical and efficient. #pellawindows #austincustomhomes #austinluxuryhomes #austinrenovation #austinbuilder #austinconstruction

02/07/2022

Deep cleaning your doors might sound silly, but these liminal spaces are some of the most highly-trafficked and touched in your home. Pella of Austin has the best tips for you: https://bit.ly/3BbfN6j
#customwindows #austindoors#austinwindowexperts #austintx

02/03/2022

With Pella of Austin, you get so much more than beautiful windows and doors for your space. The Pella Difference is about quality, continuous improvement, and testing to ensure that our products stand the test of time.
#austinwindowexperts #modernandcontemporary #industryleaders #austinwindowexperts

02/01/2022

Pella's Double-hung windows, also known as “sash” windows, can be raised from the bottom or lowered from the top for convenient ventilation and cleaning. #customwindows #modernandcontemporary #industryleaders #austinwindowexperts

01/28/2022

If you're looking for help, Pella of Austin can guide your selection of style, material, product line for window and door options to match the look of your new home design. Book a free consultation today!
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#customwindows #modernandcontemporary #industryleaders #austinwindowexperts

01/26/2022

Custom windows at Pella of Austin are built to meet your personal style or the unique design of your home. Open to your imagination, size, shape, and style options are seemingly endless. https://bit.ly/3qYINe6
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#austindoorexperts #austinwindows #pellainnovation

01/24/2022

Keep your family warm and cozy all season long with Pella Impervia windows and patio doors. When frigid temperatures come to town, these products resist becoming brittle and breaking.
#customwindows #modernandcontemporary #industryleaders #austinwindowexperts #austindoorexperts ##pellawindowsanddoors

01/20/2022

Many people take the new year as an opportunity to reinvent different parts of their lives. Whether your goal is to update your home this year through small, simple changes or you plan to take on a big home improvement project, now is the perfect time to freshen up your home’s aesthetic. https://bit.ly/3rEpqpX #pellainnovation #austinhomeimprovement #PellaInspired #austintx

01/18/2022

Check out our latest blog about the difference between Eco-friendly and Energy-efficient. https://bit.ly/3tH9J3I
#pellainspired #austinhomes #austintx #austinhomeimprovement #pellainnovation

01/14/2022

Pella’s newest innovation 📣
New product launching in February.
Vinyl window with built in screen!

#pellainnovation #austinhomes #homeimprovement #pellawindow

01/12/2022

Awning-style windows are hinged at the top and swing outward from the bottom to let air in. Their small size gives you greater versatility in your window placement.
#pellawindows #austinremodel #homeimprovement #austinwindow

01/10/2022

For weatherproofing your home, Pella creates advanced energy-efficient doors. Pella doors are tested for air infiltration in state-of-the-art facilities to make sure they seal properly and meet or exceed industry performance standards
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01/06/2022

Thinking of replacing your windows?
Now is the best time to give your home a new look!
Contact us today to schedule your free at-home assessment.
#pellawindows #austintx#austinhomes #austinremodel

01/03/2022

Austin is getting colder and our Fiberglass windows offer strength and durability with the ability to withstand extreme temperatures.

#pellawindows #fiberglasswindows #windowreplacement #austinwindow #austintx

12/29/2021

Five popular window designs will inspire you to start planning your next home improvement project with Pella.
#PellaInspired#homeremodel#windowsanddoors

12/27/2021

Pella offers special shape windows that come in a variety of shapes and styles, from smooth curves to contemporary angles. #PellaInspired #windowsanddoors #homeremodel

12/23/2021

Happy Holidays to all! 🎄☃️
Just a friendly reminder our offices will be closed 12/24-12/26 and we will return Monday, December 27th.

#happyholidays #pellachristmas #pellaholidays

12/22/2021

There are so many choices to make when you're building a new home. The team at Pella Austin works with you and your builder to find the right mix of style and functionality to make your home the envy of the neighborhood.
#pellainspired #homeremodel #HomeBuilding

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Payment Options

Cash Discover Mastercard Visa

Telephone

Address


9222 Burnet Rd
Austin, TX
78758

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm
Saturday 10am - 2pm

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