ResNet Wireless Broadband

Good afternoon,

Due to some lingering connectivity issues, the phones at our office are unable to receive calls. Our office is open. Sorry for the inconvenience. Thank you.

ResNet

Hello everyone. We are currently experiencing a network wide outage. Our techs are aware of the problem and working on repairs. Thank you for your patience!

Good Afternoon ResNet Customers,

We are making a change to our network today 12-23-2021. The exact time of this change is unknown. This change will improve the functionality of our internet. Unfortunately, the change will cause our network to be down for an unknown amount of time. It should only be down for about 10 minutes, however it could take longer. The phone system at the office will also be down over this time period. Sorry for any inconvenience this may cause. Merry Christmas and Happy New Year to you all.

Good evening ResNet customers. We are currently having a network-wide outage. From what I have been told, our supplier in Indy is working on repairing the problem. Sorry for the inconvenience.

UPDATE: Internet is up and running. If you are still having issues, try rebooting your router and POE. Thank you for your patience.

We have two towers down, Stringtown and Mehaffey, due to the storms last night and today. We are unable to climb right now to do repairs because of the current weather conditions. Please bear with us. We will get them repaired as soon as we are able. Thank you!

For our customers in Hillsboro. We took a lightning hit last night, but everything is fixed and running. Thank you for your patience!

Apparantly Wintek (our suppliers supplier) was repairing lightening damage this morning and failed to let us know that the work was going to be done. Everything should be back up and working correctly now. Sorry for the delay in service. Have a great day!

Good morning ResNet customers!

We are current experiencing an outage with our suppliers equipment at our main feed that is effecting most of our network. We are aware of the problem and are working on a solution. We apologize for the inconvenience!

Newtown Customers

We are doing some work on the tower in Newtown this afternoon. You may notice some downtime with your internet today, but we will keep it as minimal as possible. Thank you for your understanding while we attempt to keep improving our service. Have a wonderful day!

ResNet Staff

Good Aftetnoon,

We have been able to successfully repair the broken connection. Everyone's internet should be up and running. Thank you so much!

Good morning valued ResNet customers. We just received word that one of the fiber lines at our main tower has been cut. We are in contact with our supplier to try and get this resolved as quickly as possible. We have high hopes that we will be able to get this fixed relatively quickly. However, until we know more I do not want to put a timeline on repairs. Thank you for your patience and we apologize for any inconvenience.

Good Morning ResNet customers. We are having some problems at one of our main towers this morning. This issue is effecting a large portion of our network. We are aware of the problem and we have technicians working on it. Thank you so much for your patience.

**UPDATE
Everything is repaired and running as normal. If you are still experiencing slow internet, try rebooting your router. Thank you for your patience and have a great weekend!

As many of you have surely noticed, the network has been repaired and is good to go. Thank you for all your patience and understanding. We sure dont like it when things like this happen, however many of these situations are not preventable. We are happy that many of you understand that things sometimes go wrong. Have a great rest of your evening!!

It is important that let all of our customers know that our suppliers network is down. This causes Resnets entire network to be down as well. Our supplier is aware of the problem and is in route to fix it. However, we do not currently have as timeline for when it will be back up. Thank you for your patience and understanding. We apologize for the inconveniences this may cause.

As far as we can tell. CTI is up and running. Please let us know if you get your signal from that tower and are still having trouble. Thank you.

We are aware that our customers who get their signal from the CTI tower are experiencing slow internet today. We have contacted CTI and are in the process of having this issue repaired. We apologize for any inconvenience. Thank you for your patience.

We are experiencing internet problems on Newmarket, Ladoga, Mills, & McCutcheon grainlegs. Bob is working on solving the problem. It could be a jamming problem or a power problem. We are sorry for any inconvenience this may be causing you. Thank you in advance for your patience.

For those of you in Alamo, the tower was hit by lightening this afternoon. Many of you in the area will likely not have internet this evening. We will keep you posted on any updates as we have them. Thanks for your patience! We will be in the office tomorrow from 10 to 5:30 if you have any questions. Thanks again!

We had our technician out surveying the damage that the storms caused today. Currently Songer tower was hit be lightening and all the equipment was damaged. Stringtown tower is fed by Songer so all the customers fed by those two towers are with out internet. We will replace as much equipment tomorrow as we can weather permitting. Thank you for your patience and understanding during this time.

Everyone should be back up and running. If you are still having trouble try unplugging and replugging your POE (the little black box) and your router. Thank you for your patience!

Our supplier is having an issue that is causing nearly 3/4 of our customers to be without internet. We have a tech on it and it will hopefully be repaired shortly. Sorry for the inconvenience and thank you for your patience.

For those of you with little or no internet. One of our suppliers fiber lines have been cut. A repair order has been requested. Right now we do not how long it will take to be fixed. We will inform you of any changes or updates. Thank you for your patience.

Attica is currently experiencing a power outage. We are currently running on backup power. It will not last long. This outage is effecting the entire northwest portion of our network. We do not know how long this will last. Our apologies for any inconvenience this may cause you. Thank you for your patience during this time!

CTI tower is up and running now. I want to thank all our wonderful customers for letting us know when they do not have service in their area and also for their patience while we restore their service. Everyone have a great weekend. Ann

The CTI tower near Willamsport has been having some outages due to the recent storms from this week. We are in communication with them. I don't know the time line yet on when it will be fixed. Thank you in advance for your patience. Ann

All power and internet should be restored by noon.

There are two towers that are still down since the storms and power outages happened today. Independence tower is down due to no power. We are told it will be up and running before 10:30 p.m. tonight. Mellott tower is also having a problem. We are trying to chase down the issue, but it may be tomorrow before we have it resolved. As always, thank you for your patience and your business. Have a great evening.

Bob contacted our supplier early this am & the supplier said that a fiber cable was cut between their connection & Indy. The supplier is working on the repair, however, we don't know the status of when the repair will be completed. Bob has switched the customers who are on the affected towers/grain legs to our other fiber connection. The Internet will be slower since we have all our customers using that fiber. Thank you for your patience in this matter. Hopefully we will be up & running soon with both fiber connections. Ann

I just talked to Bob and he said our supplier has some equipment that has failed at Whitesville. We are going to try and fix the problem for them. While Kelsey is at Whitesville assessing the problem, Bob is rerouting the bandwidth from other towers so the customers that are down at the moment will be able to have internet. Thank you for your patience during this situation. Ann

We are experiencing some Internet issues for Ladoga, McCutcheon, Mills & New Market customers. Bob & Kelsey are working on the problem. They haven't given me a time line when it will be fixed. We are sorry for any inconvenience this may have caused you. Hopefully it will be up & running soon. Ann

All service has been restored.

The sw part of fountain county is without power, which has taken down about 20 of our towers. Waiting on Duke to fix the power.

We are currently experiencing difficulties with both of our phone numbers. We have a third number that can be used to access our office. You can reach us at 765-761-1570. Sorry for any inconvenience and thank you for your continued patience with our phone issues. Ann

I want to thank all of our customers for their patience during the outage. This is the first time we have been hacked in 7 1/2 years since we started the business. Hopefully it is the last. Bob is home now and said the problem is fixed. If you have any internet problems, please call our office after 10 tomorrow. Wednesday. 765+761-2049 or 765+637-7689. Have a good night. Ann

Status on ResNet internet service. We have been hacked on some of our towers/grainlegs. Bob is working on recovering our internet from the hack. No timeline. He will keep working on it doing his best. As he gives me an update, I will post it. Thank you for your patience in this matter. Ann

Our 765-761-2049 is currently awaiting porting to a new supplier and is no operational. However 765-637-7689 is operating. Please use it for now.