Socially Supportive

Episode 128 – Measuring the Digital Customer Experience A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, blueho...

Which metrics can tell you how well your digital experience is serving your customers? Find out here: http://ed.gr/patz

Headed to Social Media Marketing World? Check out this episode for the Customer Care Pre-Game! . http://ed.gr/n7je

Are you making the most of your technology for digital customer care? Find out here as we talk about skilling agents. http://ed.gr/rvig

Hiring for Social Customer Care? Look for these traits. http://ed.gr/n4ls

Does your agent scorecard cover these 6 key items? http://ed.gr/nwfl

Are your goals for 2018 in line with trending enterprise service goals? Find out here. http://ed.gr/nqeu

Tune in to hear discuss his book "Message Me," which will be available to the public any day now! http://ed.gr/s646

If you're missing these six key elements in your social customer support program, it could mean trouble. Tune in to find out what they are. http://ed.gr/nmmx

Did you know 42% of the world's population is active on social media? Here that and other must-know stats on this episode: http://ed.gr/njqz

How satisfied are your customers with their social and digital interactions? We help you find out on this episode. http://ed.gr/m0z9

Are you transparent enough with your customers on social media? We discuss it here. http://ed.gr/qcg4