Smiling Faces International (SFI)

Smiling Faces International (SFI)

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Short Hospitality Courses

Are you passionate about creating memorable experiences for customers?

Apply TODAY for our short courses including:

☑️ Front Office Management
☑️ Housekeeping
☑️ Customer Service

In the 🎥, Mr. Ayub Kato, the Chief Advisor of Victoria University's Hospitality Institute explains why you need to join the industry.

Smiling Faces International (SFI)
Goodmorning smiling people .Are you looking forward to my next video?
I wld also love 2 smile with u,thx for agreat job..
Hospitality is about trying to support multiple functions in one space.
courses like:
HOUSE KEEPING IN HOSPITALITY INDUSTRY
CUSTOMER SERVICE IN THE HOSPITALITY INDUSTRY
FRONT OFFICE MANAGEMENT IN THE HOSPITALITY INDUSTRY
will give you a competitive edge in the Hospitality Industry.
APPLY NOW. #SucceedWithVU Victoria University Kampala Uganda Smiling Faces International (SFI)
Hello mr. K ,l am Mukisa Vicent from Entebbe sr. I need to your help i dono wth u can get for a Job to ur compny ,Is my number sr.0754375887
Halo sfi.am Byakatonda Ronald Am the admin of kisigu youth with amission alliance.we deal in the same field like people.i was requesting for parternship with you.if am allowed.am on 0759624887.thankss
SFI Wishes a pleasant Ramadan to all Muslims across the globe.
With 50% off discount on Turkish airlines, book your flight with Smiling Faces International and visit the Balkans before seats are sold out.
You might wanna enjoy great serenity at Fort Breeze Hotel. Book rooms at affordable rates through Smiling Faces International for your memorable getaway.
Book affordable room rates through Smiling Faces International at Hotel Sojovalo.
Departmental strategy for 2018, Executive Airport Hotel Entebbe. Is your flight late in the night? Its a place to relax as you wait, enjoy a great meal and great service!

Hospitality Service, Training, Team building, Hotel operations and Training, Business consultant, Hotel Consultant , Hotel Recruitment Customer service and call centers

Hospitality and Customer Care services

Operating as usual

10/11/2021

We have some amazing offers coming your way this festive season. Prepare yourself for amazing discounts, crazy packages and exciting activities for the entire family. #dineatfairway #uganda #fairwayfestivities #unwind

08/10/2021

Bursaries now available contact me to find out how to qualify.

Bursaries now available contact me to find out how to qualify.

06/04/2021

How do you balance Security, Leadership , communications and customer satisfaction amidst Covid 19 S.O.Ps? #training#smilingfacesinternational

How do you balance Security, Leadership , communications and customer satisfaction amidst Covid 19 S.O.Ps? #training#smilingfacesinternational

21/03/2021
💰How Hotel People Can Make More Money Right Now 💰 19/03/2021

💰How Hotel People Can Make More Money Right Now 💰

https://youtu.be/rFuLU2dnfhY

💰How Hotel People Can Make More Money Right Now 💰 💰How Hotel People Can Make More Money Right Now 💰🚀 I'm giving away a $50 Amazon gift card, live on show!Show #75 - featuring CEO & Hotel Sales Expert, Tam...

Event Opener Customer service Master class 12/03/2021

Event Opener Customer service Master class

https://youtu.be/NLCYJxM_jNg
Grand entrance to the masterclass

Event Opener Customer service Master class Ayub had a grand entering into the conference hall.

Expectations PreEvent 11/03/2021

Expectations PreEvent

https://youtu.be/edjmCXxaAF0

Expectations of the participants from the Customer Service Masterclass .
#smilingfacesinternational #customersatisfaction

Expectations PreEvent What participants anticipated to learn during the customer service masterclass class .

Event Opener Grand Opening 07/03/2021

Event Opener Grand Opening

Customer service masterclass workshop Feb 26th 2021

Event Opener Grand Opening Participants were anxiously waiting for Ayub KATO

04/03/2021

Kindness is virtual ..

Kindness is virtual ..

02/03/2021

Customer service masterclass workshop and training

Customer service is about passion and its about having fun.. How did you miss this event on the 26th? This was the grand entrace to the hall.

TAKE NOTE: How to rebuild customer service industry after lock down 02/03/2021

TAKE NOTE: How to rebuild customer service industry after lock down

NTV session

TAKE NOTE: How to rebuild customer service industry after lock down #NTVNews #NTVTonight #NTVWeekendEdition Subscribe to Our ChannelFor more news visit http://www.ntv.co.ugFollow us on Twitter http://www.twitter.com/ntvuganda...

12/02/2021

Customer Service is about telling customer memorable stories or regrets. What has been your story in this journey ? Share your story in this journey ..Lets have this crucial discussion here or the 26th at Fairway Boutique Hotel. #smilingfacesinternational#customerexperience

Customer Service is about telling customer memorable stories or regrets. What has been your story in this journey ? Share your story in this journey ..Lets have this crucial discussion here or the 26th at Fairway Boutique Hotel. #smilingfacesinternational#customerexperience

10/02/2021

Our Partner Victoria University Hospitality Institute

Our Partner Victoria University Hospitality Institute Munyonyo on our Feb 26th 8am-12pm 2021 "Customer Service Masterclass Workshop and Training at Fairway Boutique Hotel."
Listen to the Dean Faculty of Business Bill Nkeeto.
#smilingfacesinternational#customerexperience#customerservice

08/02/2021

Event and Catering Management companies on Service

Our partnership with Fairway Boutique Hotel . And why its important to spare your treasured time and attend the Customer service master class work shop and training at Fairway Boutique hotel on the 26th February.
Contact me directly , limited seats available because of Government regulation on social distancing + 256788611893 +25670613 22 71
#customerservice #customersatisfaction #customerexperience #smilingfacesinternational #humanresourcesmanagement

08/02/2021

Our Partnership with Victoria University.

Our partnership with Victoria University . And why its important to spare your treasured time and attend the Customer service master class work shop and training at Fairway hotel on the 26th February.
Contact me directly , limited seats available because of Government regulation on social distancing + 256788611893 +25670613 22 71
#customerservice #customersatisfaction #customerexperience #smilingfacesinternational #humanresourcesmanagement

03/02/2021

Ayub's episodes and tips in the hotel industry.

Time to make the tough decisions. Terminating Mr. Nice guy in the company.

03/02/2021

Hotel systems Vs Manual

Eliminating manual systems in our hotels so we adopt 99.9 % electronic

25/01/2021

Recommend your friends ,like and follow this page. We are here to serve you. Happy Monday!

20/01/2021

Do you agree? #smilingfacesinternational

20/01/2021

Greatness isn't born. It's grown

"Daniel Coyle" #smilingfacesinternational#hospitalitytraining#customerexperience

13/01/2021

Good Morning HR Tribe!* 🌞
*HR word For Today: Fraud Triangle*
The Fraud triangle is a framework designed to explain the reasoning behind a worker’s decision to commit workplace fraud. The three stages, categorised by the effect on the individual, can be summarised as pressure, opportunity and rationalisation. Broken down, they are:
*Step 1 – the pressure on the individual* – is the motivation behind the crime and can be either personal financial pressure, such as debt problems, or workplace debt problems, such as a shortfall in revenue. The pressure is seen by the individual as unsolvable by orthodox, legal, sanctioned routes and unshareable with others who may be able to offer assistance. A common example of a perceived unshareable financial problem is gambling debt. Maintenance of a lifestyle is another common example.
*Step 2 – the opportunity to commit fraud* – is the means by which the individual will defraud the organisation. In this stage the worker sees a clear course of action by which they can abuse their position to solve the perceived unshareable financial problem in a way that – again, perceived by them – is unlikely to be discovered. In many cases the ability to solve the problem in secret is key to the perception of a viable opportunity.
*Step 3 – the ability rationalise the crime* – is the final stage in the fraud triangle. This is a cognitive stage and requires the fraudster to be able to justify the crime in a way that is acceptable to his or her internal moral compass. Most fraudsters are first-time criminals and do not see themselves as criminals, but rather a victim of circumstance. Rationalizations are often based on external factors, such as a need to take care of a family, or a dishonest employer which is seen to minimize or mitigate the harm done by the crime.
The term fraud triangle was first coined by American sociologist Donald R. Cressey who worked extensively in the fields of criminology and white-collar crime. Fraud is often a white-collar crime but not always. Now days it observed on blue collar as well.
*#HonesHR#ItsAJointConversation#IPreserveToBeHuman#Have an innovative HR day* 😊
Post Inspiered By Upendra.
#🎧 Song Inspiration : Zinoleesky - Kilofeshe

12/01/2021

Don't punish your employees simply because you disagree with them. #smilingfacesinternational#leadership#customerexperience.\😍🤪

10/01/2021

Why is body Language Important?
Since interpretations of body language differ from people to people and cultures to countries it is important to learn about them. Body language alone comprises of 55% of total communication whereas spoken words comprise of 7% and tone of voice comprise 38%. #smilingfacesinternational#customerexperience

08/01/2021

If you can't manage your time well, someone will manage it for you. #timemanagement Appointment is at 9:00am you show up at 9:45am?

07/01/2021

Do you agree?

05/01/2021

Hospitality is, first and foremost, a people business.
We must be genuinely interested in people and care about people both our guests and our colleagues and understand that there is a direct relationship between our “investment” in
people and investment results on a balance sheet.
#smilingfacesinternational#smilingfacesinternational#customerexperience

04/01/2021

Signs of a poorly run restaurant!
Poor stock management and rotation.
1-Staff missing items off orders and bills.
2-Poorly managed rotas, especially for peak times.
3-Lack of table management.
4-Manual systems or lack of a POS system.
5-Lack of consistent staff training
6-Over time hours is the normal
Add to the list.....
#smilingfacesinternational#hospitalltyservice#restaurantservice #hospitalitytraining😶

02/01/2021

With a quality booking software, you can also gain some valuable information about your guests. You will be able to ascertain if they are return guests, for example. You can send them an email when you run specials or even wish them well on their birthday. You might even want to provide a special rate if they book again during their birthday month through a loyalty rewards program. Even if you were to make an offer of a free meal or a discount of 10% on their next stay, you will make more than you would have through the OTA. Additionally, you will also continue to increase your loyalty with the customer. Brand loyalty makes guests more likely to book through your site and stay at your hotel during their next trip.
From Hotelogix

02/01/2021

Watching NTV akawungezi yesterday got me confused on how we are to promote domestic tourism Uganda Tourism Board-UTB. I saw hotels being broken into by authorities , this included hotel guest rooms. In my view they were residents and that was their home. I thought one was free to drink at home.
#smilingfacesinternational #customerexperience #hospitalltyservice
Your thoughts?

29/12/2020

web.facebook.com

I think this is the best , outgoing , joyful TEAM I ever worked with in my entire 25 year hospitality career. These guys understood what hospitality service meant to our hotels, employees and guests . Bravo Ronald Van Ness Jr. Judy Forsythe Jordan Robin
#smilingfacesinternational #hospitalltyservice#hospitalitytraining

web.facebook.com

29/12/2020
17/12/2020

Big plans 2021 #hospitalltyservice #smilingfacesinternational#hospitalitytraining#customersatisfaction

14/12/2020

Xmas package Fairway Hotel & Spa😍🥰😍 #smilingfacesinternational #hospitalitytraining #hospitalltyservice

14/12/2020

who agrees with me?

09/12/2020

The 5 Rules for Measuring and Managing Customer Emotions
Be specific.
Define which emotions drive the most value for you.
Measure the specific emotions across the customer journey.
Design the emotions into your journey maps.
Train your people on how to evoke emotions (Colin Shaw)

Our Story

SFI was built on customer service. We started the company because of the frustration we received from service providers of different products and services. Now we are providing the same services and products with customer service at the back of our minds. Our main line of business is Technology products and services, Customer service,Leadership, Motivation training and coaching for any business. Hotels and Hospitality training and Coaching, Air ticketing and Travel, Call and Network operation centers set up, training and maintenance, Business process outsourcing and Recruitement, Microsoft training, Diplomatic missions applicant supportand Hotel reservations . Our training is also certified by the American International Certification Institute where SFI is an affiliate. We also have a mentoring center that matches fresh graduates and those who have worked 1-2 years in their careers with high ranking CEOS to grow their careers. Our founders have been the best,well traveled and hands on in the business, worked in both lower and senior management positions and this brings added value to what products and services we provide to our clients as a company. We have as well implemented numerous projects accross the globe for both domastic and international companies. For more information, contact us at [email protected]

Videos (show all)

Customer service masterclass workshop and training
Our Partner Victoria University Hospitality Institute
Event and Catering Management companies on Service
Our Partnership with Victoria University.
Ayub's episodes and tips in the hotel industry.
CHILLING show(UBC TV) live tomorrow with Smiling Faces International managing partner Ayub Kato
This video is about passion,attitude and ownership in whatever you do. Once you have those 3 you know success is on its ...

Products

:) Telephone answering techniques.

:) Hotel guest satisfaction & Mystery shop
:) Call and Reservation Center trainings and set ups.

:) Hotel Housekeeping training

:) Hotel Operations and training

:) Hotel revenue/Yield management including budgeting /GOP/forecasting

:) Sales & Marketing

:) E-hospitality

:) Public speaking /Motivation speeches.

:) Social Media/Online visibility
:)Motivation speeches
:)Customer Service trainings
:) Call Center Mannerism and Communication
)Hotel recruitment
)Business Consultant
)Country Rep

Telephone

Address


Plot 50 Mukono Jinja Road
Mukono
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