Altkom Software

Trust in a banking app depends not only on whether the process is secure, but also on whether users understand what is happening on the screen. In critical journeys, clear statuses, predictable messages, and well-described consequences of actions are especially important.

This applies particularly to situations where customers act quickly: locking a card, confirming a transaction, changing limits, or responding to a security alert.
✅ Does the user know the status of the operation?
✅ Does the message explain what the situation means?
✅ Are the next steps clear?
✅ Are important actions easy to find?

In his latest article, Jakub Szeszko shows how UX can support a sense of control in mobile banking — and why it is worth analyzing it also through the lens of trust.

🔗 Read the article here ➡️ https://www.altkomsoftware.com/blog/mobile-banking-where-customer-trust-is-built/

Automatyzacja underwritingu? „Tego się nie da” — prawdopodobnie słyszeliście to setki razy 🥲

Często problem zaczyna się od niewłaściwego punktu startu. Od decyzji, a nie od tego, co dzieje się wcześniej: maili, załączników, brakujących danych, ręcznych ustaleń i niejasnych statusów.

Dlatego podczas webinaru Paulina Kaczmarek i Magdalena Marczak pokażą, że warto zacząć od zamiany zapytania w sprawę procesową. Taką, która ma swoje ID, status, historię i jasne miejsce w pipeline’ie. Dzięki temu łatwiej ocenić, czego brakuje, rozbić złożoną sprawę na mniejsze elementy, uruchomić pracę równolegle i przekazać underwriterowi temat z pełniejszym kontekstem.

Automatyzacja w underwritingu nie musi oznaczać automatyzowania decyzji.

🔗 Zarezerwuj miejsce i zobacz, jak podejść do niej z głową ➡️ https://webinar-underwriting.altkomsoftware.pl/

Together with LMG Försäkrings AB, we designed, built, and implemented a modern insurance platform based on Altkom Insurance Suite and AWS infrastructure solution.

✅ The implementation covered Group Policy Administration and Claims Handling systems,
✅ The project is one of the largest core insurance system implementations delivered in an AWS cloud environment in Poland.

Altkom Software has continuously remained LMG’s technology partner since 2022, supporting the delivery of further development initiatives.

🔗 See the details of our cooperation: https://www.altkomsoftware.com/case-studies/insurance-platform-for-lmg/

The insurance industry is moving from talking about AI to testing it in real operational processes. And two questions come up fast: where does AI actually pay off, and how can it connect with existing systems without losing control over data, access, and compliance?

This is why MCP is getting so much attention as the missing link between legacy systems and AI agents. Technically, though, it answers a familiar challenge: how to safely make system data and functions available to new business layers.

That is where our experience in insurance systems, integrations, and process automation comes in. We design an MCP layer for insurers that lets AI assistants use data and functions from existing systems in a controlled, auditable way — without replacing core platforms or adding another set of point-to-point integrations.

🔗 The work starts with a PoC on a real process, so insurers can see where AI genuinely reduces operational workload and how to move safely from test to implementation ➡️ https://www.altkomsoftware.com/industries/insurance/ai-and-data-for-insurance/

In digital insurance sales, every additional step is often treated as a conversion risk. But in practice, customers rarely drop off because a journey is too long. More often, they leave at the moment a decision feels unclear, difficult, or risky.

That is why conversion is not only about reducing steps. It is about managing decision friction: explaining coverage clearly, making options easier to compare, and helping the customer move forward with confidence.

In the article, we look at why real friction in insurance sales is tied more to decision moments than to interface length alone.

🔗 Read the article here ➡️ https://www.altkomsoftware.com/blog/friction-paradox-in-insurance-sales-do/

Today, a customer’s first interaction with a bank increasingly begins in the app, not at a branch. Onboarding has therefore become more than a formal step in opening an account, giving customers an early sense of whether the bank is clear, efficient, and worthy of their trust.

In practice, the quality of this experience is often shaped less by the number of steps and more by whether users understand what is happening along the way, can see their progress, and feel in control.��

In the article, Jakub Szeszko explains:
🔹 Why does onboarding start before the first screen of the account application?�
🔹 Why can uncertainty be a bigger problem than the length of the process?�
🔹 Why does opening an account not yet mean the bank has successfully acquired a customer?

🔗 Read the article here ➡️ https://www.altkomsoftware.com/blog/digital-onboarding-in-banking-builds-customer-trust/

📈 Is your leasing process still too manual to scale efficiently?

When ex*****on in the banking channel depends on manual intervention, slow approvals, and limited process control, growth quickly becomes harder to manage.

In our latest case study, we show how a leading leasing provider used Altkom Loan Origination (ALO) to automate and accelerate the financing process — improving turnaround time, consistency, and operational efficiency.

Results:
✅ processing time reduced from 5–7 days to less than 12 hours
✅ over 70% of cases handled automatically
✅ 60% faster launch of new financial products
✅ lower operating costs and higher throughput

🔗 See the details: https://www.altkomsoftware.com/case-studies/digital-leasing-with-over-70-of-cases-automated/

In mobile banking development, priorities are often shaped by technology, backlog pressures, and competitive demands. These are important factors, but they should not be the starting point for design decisions. From the customer’s perspective, what matters most is whether the app makes it easy to complete a specific task quickly, clearly, and without unnecessary effort.

In his new article, Szeszko explains why mobile banking strategy should start with analyzing real user behavior and the moments when the app is expected to provide meaningful support.

🔗 This is a useful perspective for anyone looking to shape the mobile channel around actual user experience. Read the article here ➡️ https://www.altkomsoftware.com/blog/mobile-banking-development-customer-behavior

✅ e-Leasing Day 8.0 za nami – wracamy z głowami pełnymi inspiracji! 🚀
Dziękujemy Związkowi Polskiego Leasingu za organizację wydarzenia, które po raz kolejny stworzyło przestrzeń do rozmowy o kierunkach rozwoju branży leasingowej.

Szczególne podziękowania kierujemy do Doroty Stolarczyk z Nest Lease za wspólne wystąpienie z Pawłem Jabłońskim. Cieszymy się, że mogliśmy porozmawiać o dojrzałości danych w leasingu i o tym, jak przekłada się na decyzje biznesowe, tempo zmian i przewagę konkurencyjną.

Sandra Szlarczyk Maria Połońska także dziękują za każde spotkanie i wartościowe rozmowy.

Wracamy z e-Leasing Day 8.0 z nowymi obserwacjami, rozmowami i tematami, które warto dalej rozwijać. Takie spotkania pokazują, jak ważna jest wymiana doświadczeń i praktyczne spojrzenie na rolę danych w leasingu.

Do zobaczenia podczas kolejnych wydarzeń branżowych!