Advertisement In Yellow Pages Pakistan - 2013

There is an opportunity in a company that is looking to hire excellent resources in different departments.

Positions:

• IT Helpdesk/ Support Engineer (Exp - 1/2 years minimum).
• Server & Network Administrator (System & Networks)- (Exp - 1/2 years minimum)

Job requirements
• Minimum 1-2 years experience as a L3 on a MSP helpdesk
• Relevant degree and evidence of continuous professional development in an IT role
• Level 3 support skills with IT hardware, software, networking and communications
• Experience supporting the Microsoft 365 platform
• Handling escalated tickets from the Level 1/2 team with ability to work on challenging jobs
• Experience calling customers for ticket updates and feedback
• Ability to work in multi-server environments (RDS, SQL, Exchange) along with networking IPSec VPNs, multi-site premises and StorageCraft backup/recovery solutions
• Strong troubleshooting/problem-solving skills
• Ability to work under pressure
• High quality of service delivery
• Meeting performance metrics or standards
• Effective management of one’s calendar
• ConnectWise, Datto, and IT Glue experience would be an advantage

Our internal systems and vendor platforms include
• ConnectWise PSA
• Datto RMM
• IT Glue documentation
• Webroot AV
• Microsoft 365
• Microsoft Azure
• DrayTek routers
• ShadowProtect/ShadowXafe backup software
• HP servers and desktops

KPIs
• process 10 - 15 x tickets per day
• IT Glue continuous daily updates

Shift: Night Monday to Friday. (Saturday Alternate)
Location: Muhammad Ali Society - Karachi (Onsite)

If you have good English communication and relevant experience in the required domain, please share your resume at Email: [email protected] or DM.

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``````PROMOTE YOUR BUSINESS WITH YELLOW PAGES``````

Regards,
Naveed khan,
[email protected]
Yellow Pages Pakistan,
Cell:0321-3869635,03002641148
Fax: 34644864
Tel:0213-34646565,34644864 ..

Anyone want to get an admission in diploma program of multimedia ,Information technology or intermediate program can surely contact creative computer collage of Sindh board of technical education.

Need more details email us at [email protected]

Abdul Haseeb Khan
+923463238714

``````PROMOTE YOUR BUSINESS WITH YELLOW PAGES``````

Regards,
Naveed khan,
[email protected]
Yellow Pages Pakistan,
Cell:0321-3869635,03002641148
Fax: 34644864
Tel:0213-34646565,34644864