Coach Sommie

Here are various Job Opportunity available in Philippine kindly refer any of your friends who are based in Philippine or Philippine citizens who are based in Philippine for Indian citizens who also be used in Philippines thank you.

HERE ARE THE OPENING

CL7 1195-Operations Management
Service Delivery Ops Manager
Project Location: Cyberpark Tower 1. Shift Schedule: shifting

Key Duties and Responsibilities: Manages platform experience teams operating in shifts

Responsibilities:
• Meeting metrics
• Improve operating efficiency
• Develop people
• Develop relationship with client counterparts
• Manage contract terms and conditions
• Coordinate and manage assigned capability roles

Skills and Qualifications:

• At least 5 years supervisory experience
• Management reporting experience
• Managing measured productivity of team
• Experience managing productivity-driven operation
• Can demonstrate flexibility and agility to changing client needs
• Strong leadership skills
• Ability to learn quickly through self-study, classroom, and hands-on experience
• Strong analytical skills
• Strong communication skills with all levels of employees and management
• Ability to perform special projects as needed in addition to daily responsibilities
• Strong organizational skills
• Flexibility to work straight night shift and overtime; or swing shift.
• General knowledge of human resources policies and procedures
• Ability to organize staff and supervise workload for maximum efficiency

CL7 853-Quality Assurance
Quality Auditing Manager

OVERALL PURPOSE OF JOB
The Quality Manager provides direction for the shared services team responsible for Quality Management, Training, Communications, Knowledge Management and Sustainability efforts across a variety of methods.

Duties and Responsibilities:

Support activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA documentation and conduct in depth quality assurance reviews
Lead/participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing them
Conduct Root Cause Analysis for problem contracts
Perform as a "Recovery Resource" on problem contracts
Available to be leveraged as a resource (if available capacity) for Project/Program Management mobilization
Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)
Manage and participate in special projects as requested by Leadership
Manage Quality Assurance pool including certifications, re-certifications and the assignment process
Develop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertise
Driving reporting and analytics requirements for Quality Assurance management
Facilitate and administer Quality Assurance performance/recognition feedback
Participate in program development and continuous improvement initiatives
Assist Project Management in process metrics definition/collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process
Contribute and participate productivity improvement initiatives
Provide clear governance on quality tasks relative to insights generation and innovation
Ensure quality measures align with program outputs or SLAs
Create developmental road maps for Quality personnel
Proactively Communicate relevant observations or findings with all stakeholders

Skills and Qualifications:
Overall 12 years – at 5 years in Leadership Capacity (in BPO set up)
With strong quality and training background.
Recent role should be from Quality or Training
Will support Software and Platform Tower
Location – Cubao or BGC
Should be amenable to shifting schedule
Idealistic approach in putting up Quality framework
Very specific in terms of scenario-based questions
Open for six sigma certification/trained as long as they have project that they can put up in the table
Graduate of bachelor’s degree

CL6 1200-Operational Excellence
Business Excellence Advisory Sr Manager
Project Location: Cybergate 1, Boni; but should be amenable to work in different location
Shift: 3PM – 12AM; shifting

Overall Purpose:

The primary function of this position is to provide overall leadership for Quality and OE
To drive the Strategic Quality Plan at the operational level, defining and implementing strategic initiatives to ensure our continued success in the deployment of the OE practices

Responsibilities:
Deploy quality plan at the operational level in conjunction with the Operational Excellence group to provide overall quality leadership to the site.
Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention.
Guide, direct, maintain and monitor all activities associated with the successful application Operational Excellence
Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements.
Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes.
Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and ex*****on of key improvements opportunities/projects to drive results
Provide a leadership role, must be capable of leading their organization on a continuous journey of sustained improvement. Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment.
Ability to motivate, counsel, and constructively deal with people

Skills and Requirements:
Bachelor's degree in any field
15+ yrs of min overall experience
9+ years of experience in quality.
Master Black Belt (MBB) certified
Broad financial knowledge for budgeting, profit plan obtainment etc
Knowledge of lean concepts and process
Strong communication and presentation skills
Strong ability to influence
Ability to think and drive strategic initiatives across a large span of operations
Having had a stint in running large operations is preferred
Needs to have worked in BPO – Operational Excellence (or similar) functions/operations

CL7 991-Operational Excellence
Delivery Excellence Manager/Business Excellence
Location: Cubao and Alabang

Duties and Responsibilities:

Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)
Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement
Collect and provide performance measures, reports, and analysis findings and assist in identifying areas for process improvement
Provide expert guidance to direct planning, control, monitoring and reporting of significant program events whose accomplishment is scheduled and against which progress is measured
Define Process Improvement Program and Measurement & Performance Program and ensure programs are aligned with overall process improvement goals.
Lead and/or support Process Improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and broad based employee engagement.
May lead and/or support the development and implementation of the organization's Management Operating System including the training and coaching of all functional areas on measurement principles, meeting frameworks, visual management, statistical analysis and root cause analysis.
Participate in/lead special projects as needed.
Support organization transformation and communication efforts.

Qualifications:
Graduate of a bachelor’s degree
Must be Six Sigma Black Belt certified (Black Belt trained are open to apply but must have extensive work experience for automation and process improvement in a BPO set-up)
At least 12 years overall experience in Business Excellence with 5 years of experience in Managerial role
Handled a minimum of 200 operations FTEs
Experienced in handling projected based on different RPA Tools like: Ui-Path, Blue Prism, Automation anywhere, Pega, etc.
Experience in Insurance, Health and Telecommunications industry is an advantage
Experience in Analytic Tool: Mini Tab is an advantage
Willing to work in any location and shift

Available offer

CL7 1195-Operations Management
Service Delivery Ops Manager
Project Location: Cyberpark Tower 1. Shift Schedule: shifting

Key Duties and Responsibilities: Manages platform experience teams operating in shifts

Responsibilities:
• Meeting metrics
• Improve operating efficiency
• Develop people
• Develop relationship with client counterparts
• Manage contract terms and conditions
• Coordinate and manage assigned capability roles

Skills and Qualifications:

• At least 5 years supervisory experience
• Management reporting experience
• Managing measured productivity of team
• Experience managing productivity-driven operation
• Can demonstrate flexibility and agility to changing client needs
• Strong leadership skills
• Ability to learn quickly through self-study, classroom, and hands-on experience
• Strong analytical skills
• Strong communication skills with all levels of employees and management
• Ability to perform special projects as needed in addition to daily responsibilities
• Strong organizational skills
• Flexibility to work straight night shift and overtime; or swing shift.
• General knowledge of human resources policies and procedures
• Ability to organize staff and supervise workload for maximum efficiency