Convai

We are thrilled to welcome Shaun Cochrane to the team as our new Sales Director at Convai.

Based in Melbourne, Shaun joins the team to provide our clients with a strategic bridge, turning ambitious Conversational AI strategies into measurable business outcomes. With over two decades of experience at the intersection of AI automation and Customer Experience, he is a seasoned leader who specialises in bridging the gap between intelligent voice technology and high-impact business strategy.

Shaun brings a wealth of enterprise expertise to Convai, focused on delivering client value:

⏺️ Pioneering Insight: As a former co-founder of a specialist speech and contact centre firm, Shaun has spent his career at the forefront of voice automation and transformative CX.

⏺️ Enterprise Pedigree: Having held senior leadership roles at some of the world’s largest global tech organisations, Shaun understands exactly how to deploy Conversational AI to revolutionize customer journeys at scale.

⏺️ Strategic Collaboration: Shaun is dedicated to leveraging the collective power of a reseller ecosystem to help our clients redefine the frontier of automated engagement and achieve meaningful commercial outcomes.

Please join us in giving Shaun a warm welcome to the Convai team!

If you’d like to discuss how Shaun and the Convai team can support your business goals, you can connect with them here: https://ap1.hubs.ly/y0zPdH0

Congrats to us, Innovior and Probe CX. 🫡

Read here: https://lnkd.in/g5hPfU9f

🚀 We're a Major Contender.

Everest Group recognises Probe CX ’s Digital CX Power in APAC!

Achieving a Top 10 ranking is a testament to our commitment to delivering exceptional customer experiences.

Everest Group singled out our robust security foundation, end-to-end CX capability and the power of our internal tech ecosystem with Innovior and Convai

See how we’re shaping the future of CX.

Read the full story here: https://www.probecx.com/insights/probe-cx-named-major-contender-in-everest-group-cxm-peak-matrix-2025-for-apac

Is your organisation overwhelmed by inbound calls and struggling to understand the drivers behind them? Asia Pacific's leading health and wellness group faced these challenges and turned to Convai for a solution.

Find out how Convai's Oration helped save time and improve efficiencies: https://hubs.la/Q03x-Nx90

Employee experience (EX) encapsulates a worker’s perceptions of their journey through an organisation, from the day they become a candidate until they walk out the exit door. How can we use conversational AI improve the employee experience.

Learn more: https://hubs.la/Q03x-K9g0

An Australian supermarket implemented Oration, an AI-powered solution, to efficiently manage customer enquiries on its online platform.

Read the full case study here: https://hubs.la/Q03x-K110

What is intelligent call routing, and how can it transform your contact centre?

https://hubs.la/Q03vTfRv0

Taking control of your daily contact centre operations has never been easier.

https://hubs.la/Q03vTdCD0

Tailor your contact centre with the right features for your needs. See how Convai’s Oration© can help reduce costs and enhance efficiency.

https://hubs.la/Q03vT5SH0

A leading health and wellness group leveraged Convai’s AI-powered IVR solution to reduce average handling time (AHT) by 180 seconds, improving operational efficiency and customer satisfaction.

https://hubs.la/Q03vznDd0

Due to an increase in government cruise regulations, the client sought ideas to reduce their cost to serve whilst improving their customer experience.
Read the full case study: https://www.convai.com.au/case-studies/cruise-retailer-achieves-71-percent-revenue-boost-using-intelligent-call-routing-solutions