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PRESS STATEMENT

For Immediate Release

Uyo, 11 August 2025

Incident Involving an Unruly Passenger on August 10, 2025

Ibom Air confirms that on Sunday, August 10, 2025, an incident occurred on board our Uyo–Lagos flight involving a passenger, Ms. Comfort Emmanson, whose conduct posed a serious threat to the safety of our crew, passengers, and aircraft.

Shortly before take-off from Uyo, Ms. Emmanson was instructed in line with standard aviation safety procedures, to switch off her mobile phone. She bluntly refused to comply until the Pilot-in-Command made an announcement, after which a fellow passenger seated beside her took the phone and switched it off. This action prompted a verbal tirade from Ms. Emmanson. The situation was eventually calmed, and the flight departed as scheduled.

Upon arrival in Lagos, Ms. Emmanson waited for all other passengers to disembark and then proceeded to confront the Purser who had earlier instructed her. She walked up to the unsuspecting Purser, stepped on her, forcibly tore off her wig, removed her glasses and threw it to the floor, and used her footwear to assault her. She slapped her several times and when the other cabin crew member tried to intervene, she slapped her too. She then attempted to forcibly remove a fire extinguisher to use as a weapon, an act that could have damaged and grounded the aircraft.

By this time, the Pilot-in-Command had alerted airport security. Before security could arrive, the Purser as seen on the viral video on the internet, prevented the passenger from leaving the aircraft until security arrived. The arrival of Ibom Air Security personnel, did not deter the passenger as she attacked them as well, lashing out violently at both Ibom Air and FAAN security. She was then restrained and removed from the aircraft by force. Even after disembarking, she continued to assault both Ibom Air and FAAN security staff, and even slapped the ground supervisor.

The passenger was removed from the ramp and taken into custody by FAAN security and handed over to the Nigeria Police Force for further investigation.
Ibom Air has since submitted a report on the incident to the Nigerian Civil Aviation Authority, and placed a travel restriction on Ms. Emmanson, who will no longer be permitted to fly on any of our aircraft.

Ibom Air reiterates its zero-tolerance policy towards any form of unruly or violent conduct that threatens the safety of passengers, crew, or equipment. Such behavior will be met with the strongest possible response, including legal action and permanent restriction from our services.

We commend the bravery and professionalism of our crew in handling this situation under extremely challenging circumstances, as well as the swift support from airport security and the Nigeria Police.

Safety remains our highest priority. We urge all passengers to comply with crew instructions at all times for the safety, security, and comfort of everyone on board.

Signed
Ibom Airlines Limited
August 11, 2025

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📞 “Numbers vs. Contacts – The True Difference”

In life, we meet many people who come and go. On our phones, they show up as either numbers or contacts — but the difference goes beyond technology.

Numbers are the people who call you every day, fill your call logs, and always seem to be around when things are light and easy. They might check on you, share jokes, or keep your phone buzzing, but when real challenges hit, their presence often fades. Their calls are frequent, but their commitment may be shallow.

Contacts, on the other hand, are far more than entries in your phonebook. They are the people you can truly call in times of need — the voices that answer when you’re at your lowest, the ones who show up without you having to explain much. They may not call you every day, but their value is not in frequency; it’s in loyalty, dependability, and genuine care.

At the end of the day, your call log might be full of numbers, but your heart will know exactly who your real contacts are.
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THE SMILE I WEAR

I smile always — not because everything in my life is perfect, but because I have to. My smile is not always a reflection of happiness; sometimes it’s a quiet act of survival. It’s a mask I’ve learned to wear so the world doesn’t see the cracks in my heart, the storms I hide, or the silent battles I fight when no one is watching.

People say a smile can hide a thousand pains — and I know that to be true. Mine has hidden sleepless nights, disappointments, and moments where I felt like giving up. I smile because I know life is not just about how I feel, but also about how I choose to face each day, even when it’s hard.

I smile because I don’t want to pour my pain into others; because I know everyone is carrying their own burdens. I smile because I’ve learned that strength is not always about showing how tough you are — sometimes, it’s about holding yourself together when falling apart would be easier.

And yet, my smile is not fake. It’s real in a different way — real because it’s a choice. A choice to shine a little light in a world that can be dark. A choice to give hope to someone else, even when I am still searching for my own.

So yes, I smile always — not because I am happy every day, but because I have learned that even in the deepest pain, there is power in refusing to let the world take away your light.

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