The Functionary Careers

-Buen manejo de atención al cliente con inglés muy fluido para atender clientes americano

Payment in dollars

We are looping for expats in Medellín Colombia to join us to our teamwork
-Work is on site
-Grow oportunity
-Great contract

THIS OPEN VACANT IS ON-SITE!

*Responsibilities:*
-Manage contract delivery fulfillment
-Perform order fulfillment
-Complete return fulfillment
-Complete operational distribution
-Accomplish supply operation improvement work

*Mandatory Requirements:*
-Good communication skills in verbal and written English
-Must be available to go to the office -----Monday to Friday (2-6)
-Must be responsible, have Attention to detail, organization skills, capability to understand priorities and urgency of things

*Desirable requirements:*
-Education: Student in Business Administration or relevant area is preferred
-Knowledge/Interest in Logistics

We’re excited to be putting some roots down in Medellin Colombia and looking forward to growing our team here!

With the holiday season fast approaching, everyone at The Functionary wishes you a very Merry Christmas & Happy Holidays.

The Functionary Careers updated their business hours.

Open Only Mexico City and cities nearby
Summary of the role

The Helpdesk Support Agent is responsible of taking numerous calls throughout the day from US clients that are seeking L1 remote technical support for computers, mobile devices, printers, Outlook and Microsoft 365.

Responsibilities
• Serve as the first point of contact for customers seeking L1 technical support over the phone or email.
• Track issues and resolutions
• Follow-up and update customer status and information with supervisor
• Handle complaints, provide appropriate solutions and alternatives within the time limits.
• Accurately and in a timely manner – create tickets and enter required information regarding user problems into the Helpdesk ticketing system.

Qualifications
• You must have a great wi-fi connection to work from home successfully.
• 1+ year of experience providing remote L1 Technical Support & troubleshooting of:
o Mobile Devices
o Printers support
o Microsoft 365,
o Microsoft Office,
o Outlook
• Advanced English verbal and written communication skills.
• Awesome Customer Service Skills.

Benefits:
REMOTE 90% * Need to live close/In México City - Grocery stamps, food vouchers, Saving Funds, Payroll 100%, PTO's, Monthly and quarterly bonuses.

If you have at least 6 month of experience as a Help desk or related positions in IT industry, we have a great place for you!

About the company
The Functionary is a leading provider of business process support services to consumers, small business, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices and Cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.

Summary of the role

The Helpdesk Support Agent is responsible of taking numerous calls throughout the day from US clients that are seeking L1 remote technical support for computers, mobile devices, printers, Outlook and Microsoft 365.

Responsibilities
• Serve as the first point of contact for customers seeking L1 technical support over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk the customer through the problem-solving process.
• Escalate unresolved issues to level 2 of support.
• Track issues and resolutions
• Follow-up and update customer status and information with supervisor
• Handle complaints, provide appropriate solutions and alternatives within the time limits.
• Work with other Helpdesk Tech’s and end-users, to capture vital diagnosis information, aiding in problem determination, appropriate prioritization and escalation, in communication to non-Helpdesk Technical Support Personnel
• Accurately and in a timely manner – create tickets and enter required information regarding user problems into the Helpdesk ticketing system.
• Attempt resolution on all tickets and record progress notes in “bullet format” within tickets, prior to escalating to other IT Teams.
• Appropriately escalates technical issues to other Information Technology teams in a timely manner.
• Utilize remote tools in a respectful and confidential manner in compliance with Sound Physicians policies and procedures, to expedite problem solving.
• Assists with working the IT Helpdesk ticket queue, administrative duties, and answers Helpdesk calls.
• Performs break-fix of software and hardware-based workstation and laptop problems.
• Responsible for checking voicemail and ticket queue - hourly (during normal business hours) and returning customer calls left on voicemail, within a reasonable time.

Qualifications
• You must have a great wi-fi connection to work from home successfully.
• 1+ year of experience providing remote L1 Technical Support & troubleshooting of:
o Computer Systems
o Mobile Devices
o Printers
o Microsoft 365,
o Windows 10,
o Microsoft Office,
o Outlook
• Advanced English verbal and written communication skills.
• Awesome Customer Service Skills.

The Functionary Careers updated their website address.

I HAVE MANY AWESOME L1 POSITIONS!
You'll be troubleshooting computer systems, mobile devices, printers, and office applications (MS 365, Windows 10, Outlook, Gmail, among others).
Previous experience doing this is required.
Share these with your friends.

Responsibilities:
- Take calls from people in the US and provide information about health and vaccine matters
- Provide and excellent customer service experience
- Understand the client’s needs and support them during the phone call

Requirements:
- Advanced English Proficiency
- Laptop and a good wi fi connection
- Customer Service Skills. Previous experience in this role is desired.

We offer:
- Work from home
- $12,000 net MXN monthly