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12/05/2026
Success Guide - Informatica
Salesforce
Location : Bengaluru, Karnataka, India
Overview of the Role:
As our Digital CSM, you won't just manage accounts; you will build the engine that drives success for our entire "Tech Touch" segment. We are looking for a data-obsessed strategist who understands that the best way to help thousands of customers is through smart automation, insightful analytics, and a product-led growth mindset.
You will bridge the gap between technical logic and business outcomes, ensuring our smaller-scale customers achieve "big-scale" results without needing a dedicated 1-on-1 manager.
Responsibilities:
● Scaled Success Strategy: Design and execute "one-to-many" engagement programs (automated email sequences, in-app guides, and webinars) to drive product adoption.
● Data-Driven Health Monitoring: Build and monitor dashboards to track customer health scores. You’ll identify "at-risk" patterns before the customer even knows they have a problem.
● Customer Journey Mapping: Analyze the digital lifecycle to identify friction points and deploy automated interventions to increase retention and expansion.
● Segment Analytics: Use SQL or BI tools to segment the user base and deliver personalized content at scale.
● Feedback Loop: Act as the voice of the digital segment for Product and Engineering teams, translating bulk user data into actionable product features.
Details/apply:
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Industry Consultant-Consulting Services
IBM
Location:Bangalore, Karnataka, India
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Your role and responsibilities
As an Industry Consultant, you will advise clients regarding products and solutions for solving problems within their respective industry. You will utilize your broad knowledge of the industry and deep knowledge of clients' businesses to provide expert guidance. Your primary responsibilities will include: • Deliver Industry Insights: Provide clients with expert advice on industry trends, directions, and marketplace dynamics to help them make informed decisions. • Analyze Client Business Needs: Apply your knowledge of clients' businesses to identify areas where products and solutions can address specific industry segment challenges. • Develop Solution Strategies: Collaborate with clients to develop tailored solutions that meet their unique business needs and industry requirements. • Maintain Industry Expertise: Stay up-to-date on the latest industry developments, trends, and best practices to maintain your expertise and provide valuable insights to clients.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
• Industry Trends Knowledge: Exposure to industry trends, directions, and marketplace dynamics, with the ability to analyze and interpret their impact on clients' businesses. • Client Business Acumen: Experience working with clients' businesses, understanding their operations, challenges, and needs, particularly in relation to specific industry segments. • Solution Development: Exposure to developing tailored solutions that meet clients' unique business needs and industry requirements, leveraging industry expertise and knowledge of products and solutions. • Marketplace Analysis: Experience analyzing the marketplace, including key players, competitors, and market dynamics, to inform client advice and solution development. • Industry Expertise Maintenance: Exposure to staying current with the latest industry developments, trends, and best practices to maintain expertise and provide valuable insights to clients.
More details/Apply :
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