Learning Resources

Learning Resources is not just a training company.
We offer an end to end solution, helping many big and small companies with style.

We do the utmost to make you to achieve your goals in business and people development.

Let's find out more details about our survey and training products by simply calling us at 021 723 2388.

Learning Resources and Empresaria Group plc wishing you a Happy New Year 2016 and may this year a more prosperous year to all of us.

Did you know MEA 2016 has just begun?
And foreign workers will start filling in job positions or maybe will take our current job?
What do we do then?..we shall prepare and developing our staffs with a higher standard and ready to compete with, and Learning Resources with over 8 years experience Training Consulting and Survey will support your company needs in many ways.

Let's meet up and talk about what we can do for you.

What makes survey is an essential component to expand and grow your business?

Let's meet up and find out amazing things we can do for you...

NPS's dashboard overview...

This is how the dashboard looks on your computer when using NPS system. Very sophisticated yet informative.

Check out the basic foundation of NPS approach concept below...

These are the key points why NPS understands more your valued cutomers...

NPS Allows Strategic, Behavior-based Segmentation

Find out why NPS is relevant to your business?

Why NPS? Because Not all Customers are Equal!

Nett Promoter Score (NPS) vs Customer Satisfaction Index (CSI)

Find out why NPS is more relevant to your business growth.

Let's start with NPS first:
- NPS correlates with revenue growth
- Categorize customers into Promoters, Passives, and Detractors, each of which display different attitudes and behaviors
- Considers the impact of Detractor as a subtraction from the overall score
- Categorization entails a simple strategy: reduce detractors & increase promoters
- Customer’s segmentation enable further customer values analysis and strategize business strategy respectively

CSI:
- Satisfaction question has little correlation with revenue growth
- No standardized differentiation between customers.
- Overall score based on the average of all customer’s score
- CS provides no clear indication on priorities

Curious about NPS? Follow our next article.

(to be continued...)

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4. Survei Loyalitas Pelanggan

Umumnya banyak penelitian mengenai loyalitas pelanggan yang dilakukan dengan penelitian survei, baik survei melalui email, telepon maupun wawancara pribadi. Melalui survei, perusahaan akan memperoleh tanggapan dan umpan balik (feed back) secara langsung dari pelanggan, lebih mendetail dan juga sekaligus memberikan impresi positif bahwa perusahaan menaruh perhatian terhadap para pelanggannya.

(*habis)

Nantikan artikel informatif kami selanjutnya...