Yvonne Ohui MacCarthy

It’s that time again. WhatsApp or call the number of the flier. Don’t just train….train professionally.

Yes, I am a proud GOAL DIGGER. I dig till I find my pot of gold. For now let’s just say, I’ve only scratched the surface. When you aggression in my expressions, just know it’s all because of my passion. If you ever remember me for anything, it should be CUSTOMER SERVICE.

My name is Yvonne Ohui MacCarthy. Africa’s customer service thought leader. PERIOD!

www.yvonneomaccarthy.com
www.icspghana.com
www.courses.icspghana.com

Get to know me better as I share my story on today’s woman with the amazing Janet Sunkwa Mills on todays woman at 3.00pm sharp.

It’s been 5 years and 5 indexes since the Ghana Customer Service Index was launched. I do not take the support and love I’ve received over the years from friends, colleagues, the media for granted. I can never take out the God factor…he is and has been with me all these year.

Dear YOU, dream as big and as often as you can. Put in the work, understand your terrain, be willing to do the time, invest in your personal development and practice OQP (Only Quality People). There is Nothing under the sun that is unattainable if you believe.

I am IT. Africa’s Customer Service Thought Leader.

You are IT, whatever you say IT is!

www.icspghana.com
www.courses.icspghana.com
www.yvonneomaccarthy.com

It’s time.

Dear you,

Stay blessed and believe that you are worth it. Know that you have been created with all that you need to succeed in life and you will succeed with a PLAN, FOCUS, DETERMINATION and CONVICTION.

Happy New Year all!

We are going nationwide to get traditional caterers ready for the over 120 events across Ghana and the over 100k projected tourists expected to visit Ghana this December.
December in GH22, Ministry of Tourism and Creative Arts, GHATOF and Minister for T&CA……this is a good initiative and you know I’ll be there at the mention of CUSTOMER SERVICE.

What are you waiting for? Click on the link below to register or call 0543019186

https://paystack.com/pay/1q7kt129z7

What are you waiting for? Click on the link below to register or call 0543019186

https://paystack.com/pay/1q7kt129z7

The will to succeed is important, but the will to prepare is paramount.

Every year I set a training, consulting and revenue target for myself. This year in particular I was ambitious and gave myself a training target of 3500 participants excluding online students, seminars and short speaking sessions. By July this year, I had already done 70% of my training target and by last week I had exceeded my target. One of the brands that made this possible is the University of Ghana Medical Center, an organization after my heart. As the board chair and the only non medical staff of the UGMC Client Service Commitee I have a rare responsibility to ensure that customer service in any of the organizations that I have impacted will be next to none especially UGMC. My key learning points goes back to solidify my belief in setting targets, having a roadmap, being disciplined, focusing and being consistent, There is nothing you can not do or achieve if you DECIDE, BELIEVE, PLAN and WORK towards your goals. Go back to the drawing board………you target is still reachable.

You need to become DELUSIONALLY OPTIMISTIC when you have an unusual VISION. It’s the only way to prove that you were not delusional about the vision in the first place. Take bold steps and attack your fears head on. With the right dose of patience, determination, focus, knowledge and a positive mindset, the world is your stage.

No matter what happens, just FOCUS on your FOCUS!

When I decided to take customer service as a profession and create solutions for clients, most people around me did not understand how I was going to make money or even survive providing customer service solutions in Ghana. I was so sure of what and how I wanted to do things that nothing deterred me. In my customer service career, I have traveled to Cote D’Ivoire, Liberia, South Africa, Kenya, Sierra Leone, Zambia, Eswatini, Ho, Koforidua, Takoradi, Cape Coast, Sunyani, Wa, Kumasi, Bolga, Bawku,Navrongo, Lawra with Kpong, Hohoe, Nkawkaw, Tarkwa, Goaso, Obuasi, Sefwi Wiaso as my latest training destinations in the last few weeks. I am on the journey and I shall live my ultimate vision.

I can not say this enough. Keep your VISION crystal clear and stay FOCUSED no matter what. If you’re determined enough and have the passion to follow your dreams, you shall definitely live it. I am not here to motivate you because without a vision and your passion, my words would do nothing. I would rather like to show you that it can be done by my actions and progress. If I Yvonne Ohui MacCarthy can do it, then so can you. It has taken me 12 years but this is what I have achieved

Founder of ICSP www.icspghana.com
Created of GCSI www.ghanacsi.org
Creator of ICSP online trainings www.courses.icspghana.com
Udemy world class instructor www.udemy.com (Yvonne Ohui Maccarthy)
Board Chair of WAACSP www.thewaacsp.com
Board Chair of UGMC CSC
Speaker, Trainer, Consultant www.yvonneomaccarthy.com

Customer Service is my LIFE!

I am most grateful. Congratulations to us all.

I am most grateful. Congratulations to us all.

I am most grateful. Congratulations to us all.

I am most grateful. Congratulations to us all.

Thank you Sales Professionals Society

Thank you Sales Professionals Society

It’s that time again. Take a certificated course with the West African Association of Customer Service Professionals.
Click on the link below to register.

https://www.icspghana.com/waacsp-first-diet-2022/

Fireside chat series is back!! We are super excited for this month’s series.

It’s the first series of the year, and guess who will be our guest? None other than the WAACSP BoardChair, Founder of the Ghana Customer Service Index and Head, Institute of Customer Service Ghana in person of Mrs. Yvonne Ohui MacCarthy.
She is a seasoned customer experience expert, as well as an accomplished and impact-driven leader with an extensive career.

Without doubts, the first episode promises to be an enriching experience, tapping into the vast knowledge and journey in the West Africa as well as her plans for the association.

Details are;
Venue: Online via Zoom
Meeting ID: 96033785755
Password: 997174

Time: 4pm Ghana time | 5pm Nigeria time

For more enquiries: Call 07025003527
Email: [email protected]
Instagram: waacsp_english
Twitter: waacsp

NB: kindly note that the webinar would be for an hour, so it’s best to be prompt. See you there !!.☺️

The opportunity to SERVE is one that I’ve never taken for granted. WAACSP, thank you for the opportunity.

https://thewaacsp.com/english/blog/yvonne-ohui-maccarthy-reappointed-waacsp-board-chairperson/

I’ve always had my focus on Africa when it comes to what I’m passionate about…CUSTOMER SERVICE. It is a pleasure to be recognized by your kinsmen and given the opportunity to serve. The amazing people you see in this picture would be representing Ghana in the various Ghanaian embassies and organizations in other countries. It was a privilege to honor the invitation of the Ministry of Foreign Affairs to prepare them to SERVE.

I’ve always had my focus on Africa when it comes to what I’m passionate about…CUSTOMER SERVICE. It is a pleasure to be recognized by your kinsmen and given the opportunity to serve. These amazing people you see in this picture would be representing Ghana in the various Ghanaian embassies and organizations in other countries. It was a privilege to honor the invitation of the Ministry of Foreign Affairs to prepare them to SERVE.

Are you passionate about Training?
Do you want to professionalize your talent?
Do you want to enhance your skills in Training?

If yes, then join the West African Association of Customer Service Professional’s TTT training, and become a certified customer service coach.

Are you passionate about Training?
Do you want to professionalize your talent?
Do you want to enhance your skills in Training?

If yes, then join the West African Association of Customer Service Professional’s TTT training, and become a certified customer service coach.

Are you passionate about Training?
Do you want to professionalize your talent?
Do you want to enhance your skills in Training?

If yes, then join the West African Association of Customer Service Professional’s TTT training, and become a certified customer service coach.

Good morning
The following organizations are participating organizations in the Ghana Customer Service Index survey. To aid in data collection this year, we have created an info poster that has a QR code and the web address to be placed at vantage points in the various branches of these organizations. Please sidebar me or send an email to [email protected] if you are linked to any of these organizations and want us to send you the info poster via mail. Alternatively, you can use the soft copy attached here.

Banking

Absa Bank Ghana Limited
Access Bank (Ghana) PIc
Agricultural Development Bank Limited
Bank of Africa Ghana Limited
CAL Bank Limited
Consolidated Bank Ghana Limited
Ecobank Ghana Limited
FBNBank (Ghana) Limited
Fidelity Bank Ghana Limited
First Atlantic Bank Limited
First National Bank (Ghana) Limited
GCB Bank Limited
GHL Bank Limited
Guaranty Trust Bank (Ghana) Limited
National Investment Bank Limited
OmniBSIC Bank Ghana Limited
Prudential Bank Limited
Republic Bank (Ghana) Limited
Societe General (Ghana) Limited
Stanbic Bank Ghana Limited
Standard Chartered Bank (Ghana) Limited
United Bank for Africa (Ghana) Limited
Universal Merchant Bank Limited
Zenith Bank (Ghana) Limited

Insurance

Enterprise Life
Activa International Insurance Company-Ghana Limited
Allianz Insurance Company Gh. Ltd.
Donewell Insurance Company Limited
Enterprise Insurance Company Limited
Ghana Life Insurance Company
GN Life Assurance Limited
Hollard Insurance Ghana Limited
Imperial General Insurance Company Ltd.
Metropolitan Life Insurance Ghana Limited
Priority Insurance Company Limited
Provident Insurance Company Limited
Prudential Life Insurance Ghana
Quality Insurance Company Limited
Regency Nem Insurance Ghana Limited
SIC Insurance Company Limited
Star Assurance Company Limited
Starlife Assurance Company Limited
Unique Insurance Company Limited
Vanguard Assurance Company Limited

Utilities

Electricity Company of Ghana
Ghana Water Company
Zoomlion Ghana Limited

Telecommunications

Busy Internet
Gateway Communications
Zipnet
Globacom
Surfline
AirtelTigo
MTN
Vodafone
Teledata ICT

Hospitality

Accra City Hotel
Accra Marriot Hotel
Best Western Premier Accra Airport Hotel
Fiesta Royale Hotel
Golden Tulip Accra
Golden Tulip Kumasi City
Ibis Styles Accra Airport City
Kempinski Hotel Gold Coast City
La Palm Royal Beach Hotel
Labadi Beach Hotel
Movenpick Ambassador Hotel Accra
Swiss Spirit Alisa Hotels North Ridge
Tang Palace Hotel
The African Regent Hotel
The Royal Senchi
Oak Plaza Hotel East Airport
Aiport West Hotel
Coconut Groove Beach Resort

Healthcare

37 Military Hospital
Accra Psychiatric Hospital
Achimota Hospital
Aiport Womens Hospital
Christian Care Center
Del International Hospital
Family Health Hospital
Impact Medical and Diagnostic Centre
Komfo Anokye Teaching Hospital
Korle-Bu Teaching Hospital
LEKMA Hospital
Lister Hospital and Fertility Centre
Greater Accra Regional Hospital (Ridge Hospital)
Vision Hospital

Retail Malls

Accra Mall
Marina Mall
A&C Mall
Junction Mall
West Hills Mall
Oxford Street Mall
Kumasi City Mall
Achimota Retail Centre
Takoradi Mall
Koala Shopping Mall
Max Mart
Melcom
Citydia
Palace Shopping Centre
Orca Deco

Public Institutions

Driver and Vehicle Licensing Authority (DVLA)
Food and Drugs Authority
Ghana Broadcasting Corporation
Ghana Civil Aviation Authority
Ghana Free Zones Board
Ghana Investment Promotion Centre
Ghana Police Service
Ghana Revenue Authority
Ghana Shippers Authority
Ghana Standards Authority
Social Security and National Insurance Trust (SSNIT)

Online Businesses

Baahe.com
Hubtel Mall
Jiji.com.gh
Jumia
Kikuu
Melcome Ghana Online Shopping
Tisu.com.gh
Tonaton.com
Zoobashop

Transportation

Accra Cab
Bolt
Dropyn
Poki Cab
Uber
Yango

Keep doing what you’re doing no matter how hard it might get. When you prove to people that you’re not backing down. Allow your passion to steer the wheel, the only way is up.
I am Yvonne Ohui MacCarthy. Customer Service is my LIFE!