MOMAG 1ST

MOMAG 1ST

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The button line is : agents are their own calamities and agonies because not only some of us refuses to do the right thing but they also polluted the consumers mind by telling them that it ok if the can mention their ID number
Well done our leaders. MOMAG Indeed unity is strength
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CONGRATULATIONS ONCE AGAIN THANKS TO ALL MY TRUSTED PEOPLE I BELIEVE IN YOU PEOPLE WE ARE WINNING TODAY TOO TRUST ME TRY AND CALL US FOR YOUR REGISTRATION PROCESS DONE AND WIN WITH US๐Ÿ™๐Ÿ™PLEASE DON'T GIVE YOUR MONEY TO ANY SCAMMER ON SOCIAL MEDIA๐Ÿ“ž๐Ÿ“ž0201695455๐Ÿ“ž๐Ÿ“žTRY AND CALL ME FOR YOUR WINNING..
๐Ÿ’ฐ0201695455๐Ÿ’ฐ๐Ÿ’ฐ
๐Ÿ’ฐ 0201695455๐Ÿ’ฐ๐Ÿ’ฐ
GOOD LUCK MY PEOPLE๐Ÿ™๐Ÿ™
CONGRATULATIONS ONCE AGAIN THANKS TO ALL MY TRUSTED PEOPLE I BELIEVE IN YOU PEOPLE WE ARE WINNING TODAY TOO TRUST ME TRY AND CALL US FOR YOUR REGISTRATION PROCESS DONE AND WIN WITH US๐Ÿ™๐Ÿ™PLEASE DON'T GIVE YOUR MONEY TO ANY SCAMMER ON SOCIAL MEDIA๐Ÿ“ž๐Ÿ“ž0201695455๐Ÿ“ž๐Ÿ“žTRY AND CALL ME FOR YOUR WINNING..
๐Ÿ’ฐ0201695455๐Ÿ’ฐ๐Ÿ’ฐ
๐Ÿ’ฐ 0201695455๐Ÿ’ฐ๐Ÿ’ฐ
GOOD LUCK MY PEOPLE๐Ÿ™๐Ÿ™
Mobile Money Advocacy Groups Ghana - MOMAG
Please we should join hands under one umbrella together because I canโ€™t do it alone and u can't do it alone either but we can do it together.

Financ

09/05/2022

*_A presentation was made to our member Mr Benson Akaba of MOMAG (Michel Camp local ) has stopped momo business and relocated to the village for farming , a presentation was made to him as a farewell token. We will like to wish him well in his new endeavour._*

Momag: Unity is strength

04/04/2022

The effect of e-levy on mobile money agents

22/03/2022
17/03/2022

Starting from 2nd April this year. Only Ghana identity card will used for MTN cashout transaction. What is your take on this new move by the giant telecom company.

Timeline photos 22/12/2021

Update on delayed MTN cash-in commission payment

Timeline photos 22/12/2021

We are working PERFECTLY

Photos from MOMAG 1ST's post 20/11/2021

Momag Zone3 @1

18/11/2021

How do you see the newly introduce momo transaction TAX

*6. Electronic Transaction Levy (E-Levy) of 1.75% will be charged on Bank Transfers, Merchant Payments, Mobile Money Transactions, and Inward Remittances, to be borne by the sender, except the remittances which would be borne by the receiver.*

_MOMAG, UNITY ๐Ÿซ‚ IS STRENGTH ๐Ÿ’ช๐Ÿผ_

02/05/2021

At around 1pm on the 2nd day of May, 2021, two armed robbers were arrested by the police at the Kwame Nkrumah circle in the Greater Accra Regional capital, Accra, for almost killing a mobile money vendor after robbing him of all his money (cash).

16/04/2021

*MTN PARDONS AGENTS*

Mobile Financial Services, operators of MTN Mobile Money Limited have agreed to give another chance to agents who fell victim to Sim block during the first phase of the ID inclusion in cashouts transactions. This was as a result of a behind closed doors meeting held between Management of MTN Mobile Money Limited and executives of Mobile Money Advocacy Group (MOMAG) on Wednesday 14/04/2021

The meeting was a result of the Press Release Issued by MOMAG in March and necessitated by the mass blocking of agent Sims on 13/04/2021.
Mr Eli Hini, leader of the MTN delegation reiterated that the mass blocking was as a result of some agents entering invalid ID numbers, not collecting and confirming ID Cards from customers, using one ID card for multiple transactions among others which were in violation of the directive issued on 2nd April, 2021.
MOMAG executives led by Ms. Nyarkoaa Addo pleaded on behalf of agents who did genuine mistakes like agents who entered the 0000000s on the DVLA Cards and agents who entered the Ghana Card numbers without the GHA preceding it. For this reason, MTN Mobile Money Limited have agreed on 15th April 2021 to allow Sims of agents who entered wrong DVLA numbers to continue working but must follow the directives. This means, those accounts won't be blocked as earlier feared.

Meanwhile the collection and collation done by MOMAG, of agents whose Sims have been blocked have still been sent as requested by MTN Mobile Money Limited and under consideration to be unblocked since most agents were not very familiar with the whole new exercise.
MOMAG will continually stand as a mediator for all agents and will continue the education and discussions to ensure that agents have the necessary knowledge to make their businesses a success. We as an association will also want to recommend that MTN works tirelessly to ensure they run a system that is fraud proof to ensure that the agent is secured in his or her business.

We have also identified some loopholes in the system and in another communication coming soon will address it.

Agents who are yet to join MOMAG are also encouraged to contact 0240676821 via WhatsApp to commence the registration processes

*MOMAG, UNITY IS STRENGTH*

12/04/2021

What is your experience as agents on the blockade?

11/04/2021

Vice chairman and vice secretary of Nkoranza yesterday donated 3keystone phones and some amount to a member who they attacked her house last month

02/04/2021

ID BEFORE CASH OUT
WHAT HAVE U EXPERIENCED
SO FAR AS
AGENT

09/03/2021

I hope we are all aware of the new update on Momo transactions. Subscribers are mandated to present an ID card and Agents are likewise mandated to demand a form of facial identification before performing cash out transactions/withdrawals.

For sensitization and education of subscribers, the initial date was changed to the 2nd of April, 2021.

How prepared are you for this? Subscribers an Agents alike.

Share your thoughts ๐Ÿค”

Photos from MOMAG 1ST's post 17/02/2021

Viewer discretion

BREAKING...
Information reaching us indicates a MOBILE MONEY AGENT was robbed and shot dead in the Eastern Region , Akuadum under the New Juaben North Municipality . Sources indicated that , the incidence happened on Monday 15th February,2021 in his outlet.
The victims name and other details are yet to be known. The security service is requested to heighten effort to bring the perpetuators to book.

Management is still advocating that under no situation should any operator struggle with armed men in to rob.

23/01/2021

Meeting! Meeting!!Meeting!!!

MOMAG Zone 6, wishes to invite all Agents around Dansoman, Ablekuma central, Korlebu and it areas

to its first meeting of the year to be held on

DATE Sunday 24th January 2021

VENUE: Abosey Okai. Near CBG former Uni Bank

TIME : 3:00pm

Refreshment will be available

COVID 19 protocols will be observed.

MOMAG: Unity Is Strength

God bless
Any Information
Call Mathew
024 078 8332

05/11/2020

Keys

Photos from MOMAG 1ST's post 31/10/2020

MOMAG NATIONAL has donated some items & an amount of 2000 gh to a member who was shot at Nkranza. We wish to thank you all for your wonderful support and gesture and much thanks to the most high God for a successful Presentation.

31/10/2020

https://www.facebook.com/115168853671633/videos/990048344805119

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;:::::;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

Please our duty today as MOMAG executives and members is to share this page right now on our various pages and social media channels.

LET US SAVE OUR WORK TODAY

LET US PROTECT OUR WORK TODAY

31/10/2020
Photos from MOMAG 1ST's post 26/10/2020

MOMAG NATIONAL has donated some items & an amount of 2000 gh to a member who was shot at Nkranza. We wish to thank you all for your wonderful support and gesture and much thanks to the most high God for a successful Presentation.



Special thanks to

16/09/2020

MINUTES OF THE MEETING BETWEEN AIRTELTIGO's SENIOR MANAGER, MFS SALES AND THE LEADERSHIP OF MOMAG ON 3RD SEPTEMBER, 2020 AT AIRTELTIGO HEAD OFFICE

The meeting started at 10:50a.m. with an opening introduction by Mr Junior Addai Frimpong who he informed us about the various regions where he had worked and his rise through the ranks at Tigo before the merger with Airtel and now a Senior Manager of AirtelTigo.
Then further MOMAG team members were also informed that having worked in Ashanti region for some he has been brought to the Head Office. He called for the meeting with the view that he would solicit a broader view as a follow-up on an earlier interaction he had had with MOMAG Executives. Besides, he had taught it wise to engage them in a face-to-face meeting to learn and inform us of AirtelTigo's latest enhanced services.
MOMAG team members individually introduced ourselves followed by a brief history about MOMAG which was incorporated in 2017 with the Registrar-General's Department. Mr Watara Ibrahim indicated that the issues or problems are the experiences of a cross-section of Agents who were looking forward to definite solutions from AirtelTigo. Having introduced himself (Watara) as the interim President, he serially mentioned the challenges faced by Agents with regards to AirtelTigo operations and laying more emphasis on commission payments. We contributed and opined that cash in commission payment was one of the worst experiences and mostly paid at midnight and even irregular with when to pay as compared to what the other Telcos do. According to Watars, Tigo used to pay Ghc4 for every Ghc1000 transaction. MOMAG Team demanded that a specific date be agreed on to pay the commissions.
Further, commission payments were not forth coming until in recent past rectified. In response, our team was that it was now Ghc5 just like how much the others paying and that payments are done in the first three days of the ensueing month however maintaining the midnight payments to avoid pressure and traffic and also scraping are done before payment. According to Mr Addai the senior manager , his attempts to solve related problems has been to consult with the Agents particularky those Agents in the vicinity to find out the latest challenges they were facing in their operations. And that approach has proven to be very effective and being one of the reasons of inviting the Executives to the Head Office.

Besides, he explained that 1% was charged on customs accounts which is equally shared with Agents in the ratio 50:50. He said for the last 3 months commissions have been paid consistently. He also said that even BoG has praised AirtelTigo for that consistency of early commission payments.

Mr Watara wanted to know how lost or damaged SIM can be replaced when one has not used it for a long time. Mr Addai informed us that it's indefinite replacement for Agents but for subscribers after 90days it will be in dormancy and for a year subscribers' SIM are likely to be lost and the same number may be given out to another subscriber.

MOMAG team also bitterly complained about a member's frustrated efforts to have his agent numbers restored/replaced after several approach to the AirtelTigo office in Tema had yielded no result. The immediate response from Mr Addai was that he would ensure that the replacement was done provided the affected Agent got a blank Sim and sent all the needed details to him(Mr Addai). Providing willingness to do that, he immediately checked the status of the said number while we were there.

MOMAG team also complained about Field Officers who were not visiting the Agents in Tema as they used to do when Airtel and Tigo were separate entities. More so issues about float loading were raised concerning how some of the partner Banks turned away agents when it involves AirtelTigo as compared to AirtelTigo's competitors.

We asked about cashhub for AirtelTigo to be introduced in the system. Mr Addai indicated that there were advanced plans to do that in Greater Accra soon although other regions are already enjoying such super agents' services/cashhub.

In responding to problem with loading at Banks, Mr Addai mentioned 9 partner Banks which are offering and providing both onloading and off-loading of e-money for agents, especially Omni Bank and ABSA Bank.

By way of informing us, Mr Addai said Bank of Ghana has observed consistently that Momo transactions are liked and done by more Ghanaians and that the Banks are now using Momo transactions to shove up their minimum reserves requirements more than the normal banking services therefore BoG was trying to sanitize the system so agents are supposed to update their formal business documents. Information from BoG was now requesting that every Momo account be linked with a particular bank.

Activities of Fraudsters are seriously being tackled with much collaboration with the security agencies according to Mr Addai.

And that AirtelTigo was rolling out a kind of insurance in partnership with Hollard for agents but MOMAG team based on past experiences raised serious issues about unreliability on the part of Hollard and rather suggested SIC or Enterprise Insurance be be involved.

MOMAG also seriously complained about the AirtelTigo call centers where different numbers are used to call agents and demanded that a particular known number be used instead just as the other telcos do.

We additionally kicked against the reversal done by subscribers and called for expansion on subscribers' wallets. Mr Addai explained that incorrectly registered SIM have limits but accurately registered can have theirs going beyond the current upper ceilings. He said fictitiously registered SIMs and those registered with NHIA are up to only Ghc1000 and for Voter IDs registered SIMs transactions are cupped between Ghc2000 and Ghc5000.

MOMAG also requested that AirtelTigo SIMs registrations be linked onto the GVIVE to help curb the limitations in order to improve and for updates. We also demanded that registration app be developed for a smooth and fast registration.

Bad network was an issue for discussion during the meeting and we had the information that AirtelTigo has expanded its operations to all 16 regions in Ghana so far being second to MTN but not in terms of quality of Services but coverage.

We were equally informed that PIN resetting can only be done with proper IDs and updated business certificates and that no resetting through voice call any longer.

MOMAG team asked for provision of loans to agents and in response Mr Addai said that AirtelTigo has already initiated a collaboration with Stanbic Bank which then brought on board the other Telcos to provide loans to Agents by scoring their transactional histories and volumes which would be categorized the agents into tiers before loans could be advanced. He said that there wouldn't be loans to subscribers but to only agents.

SIM registrations is very convenient with AirtelTigo as was a commendation from MOMAG however we complained about the tiny writings which are difficult to decipher on the starter parks.

We praised AirtelTigo for the smooth ussd *474# sim registration process without any stressful procedures as compared to other telcos.

MOMAG asked that Agent codes shouldn't be with the alphabet A and that if they could introduce only numbers for agent code.
In respond the senior manager said since it was a possible thing to do he would take it up.

Another petition from us was that only names of Agents should appear after transactions have been done without the cellphone numbers. And also agent to agent transactions must have the business name shown than that of the code or the personal name.

At 12:45p.m. the meeting was closed.

27/08/2020

Momo agent shoot dead at ejisu.

29/06/2020

Good Morning Big Brothers and Sisters, Hope all is well with you. Stay Blessed And Safe. Thank you all for making the meeting a success Hope to see you all.and more Agents in a next meeting

24/04/2020
Photos from MOMAG 1ST's post 22/04/2020

*MOMAG* Michel Camp Chapter has donated some items to *ONE* *MEDICAL* *RECEPTION* *STATION* at Michel Camp Barracks. Glory and thanks be to God for a successful Presentation, also a big thank u to the executives and all the members in the association for supporting the *vision* of the leader. Let us keep on continue like this and God will lift Momag high above every mobile money association in Ghana. I say big big thank u to all. *MOMAG* *UNITY* *IS* *STRENGTH* .

13/12/2019

*Mtn should learn from Voltic.* At a point in Ghana *voltic* bottled water thought no one could outtake them so they raised the prices of their products without any recourse to the customers. When some competitors were selling their *mini pack* of bottled water at GHC9 the same product from voltic was around GHC13 on the market.
Even though *voltic* became synonymous with all bottled water in Ghana, consumers shifted to *Bel- Aqua* which became the customers' number one choice even to the extent that there was a video on social media with a semi proven lab test to show they were the best when it come to pH level in the bottled water business.
*Bel-Aqua* also thought they were unbeatable until they raised their price of the mini bottled 15pack of water from GHC9 to GHC13 in December 2018. And since in economics the increase in the price of a product causes the demand of a substitute to rise, customers shifted to *Vena* which maintained the price over a long period of time on the market and therefore became the bottled water commonly used at almost every gathering.
*Bel-Aqua* has seen the sharp drop in the demand of their products and therefore has repacked to give customers value for money. But where s *voltic* now. It is virtually missing from the first 7 list of bottled water on the market. Yesterday l was buying some bottled water and the seller kept on introducing new ones to me. I saw a pack of *voltic* and l said poor you *voltic* of yesteryears.
This lesson *Mtn* should learn that they are not indispensable. They continually cheat customers in data especially and airtime. When u buy data they tell u the time u have to exhaust your data else you lose it. When u are not able to use the data within their time they take it back. Data of customers disappear mysteriously and when they are contacted on their help line they tell u a long steps to follow to check how the data was used by u in their system and l tell u even *PhD* holder will not have it easy with those steps. There are many unlettered Ghanaians using *Mtn* and one could understand their frustration when it comes to issues like this. Oh my goodness !! how *Mtn* has taken Ghanaians for granted.
Recently many Ghanaians have been defrauded through their *momo* system. When u report a case to them, they tell u to type your complaints and send to them. How many Ghanaians can afford to do that. Even the few ones who report through this means when defrauded like myself in the past never receive any response from *Mtn* as to what they did in their investigation. Many of our brothers and sisters have not been protected by the *Mtn* system and therefore are every now and then suffering from fraudsters who seem to even know and have control over the *Mtn momo* system than the company itself. May God have mercy on the customers of *Mtn* .
Many blames go to *Vodafone, AirtelTigo, Glo and some others* who seem to be sleeping in business so *Mtn* has not *met her meter* or is it the case that *Mtn* uses so much money to sabotage these competitors as it is being rumoured recently in the country. May be these competitors are to blame since they are not ready to invest *money* into the expansion of their systems. For instance where am writing from at the moment in Agona Odoben when browsing one's sees *edge* as the network strength on both Vodafone and AirtelTigo and thus can take a whole year to download or watch a 30MB video on YouTube. This has given Mtn the *free* day to misbehave.
Perhaps the other telcos are waking up from their slumber. For instance *Vodafone* and *AirtelTigo* have introduced a *mash up* which have been long over due but welcomed by their numerous customers. *AirtelTigo* has gone a step further into making their airtime and data on their *mash up* *non-expiring* and many Ghanaians are happy with that.
In conclusion, *Vodafone* and *AirtelTigo* and other telcos must wake up from their slumber, bring out better packages with customer satisfaction as their utmost target and also upgrade and expand their networks all over the country and be vigilant on any illegal moves from the so call leading telco in the country to sabotage them.
May God have mercy on the Ghanaian *Mtn* customer.
*Long live Ghana, long live Ghanaian telco* *customers* .

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YOU NEED US AND WE NEED YOU TELCOSE
MOMAG calls on GOVERNMENT & TELCOSE  for protection against resent ROBBERY attack on AGENT across the NATION.
MOMAG

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