SandS Villas Ltd

SandS Villas Ltd

We are a Family run Travel Agency. We provide holidays, weekend breaks, cruises, but specialise in Florida Villas for the Attractions in Orlando.

We have been in business for 20+ years in the travel industry. We are a family run business and work from home. We do all holidays from short weekend breaks to round the world cruises. We specialise in providing good quality villas in the Orlando area of Florida for that very special holiday to see Mickey Mouse and his friends at Disney.

Operating as usual

[09/11/16]   We do All Holidays to all over the world. We do sport trips to Australia for the Rugby League World Cup 2017. So if you want a good reasonable price and well looked aftyer, then please contact us 01925 211355

[04/29/16]   Las Vegas-bound couple gets surprise at Birmingham airport check-in

Richella Heekin was left devastated after finding she had booked surprise birthday flights to Las Vegas for her husband Ben Marlow - from the wrong Birmingham airport.




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Las Vegas-bound couple gets surprise at Birmingham airport check-in


Emma Sword

By Emma Sword
Last updated: 29 April 2016, 08:23 BST
Print this story

A couple was left devastated after discovering surprise birthday flights to Las Vegas had accidentally been booked from the wrong Birmingham airport.

Richella Heekin accidentally booked the £1,200 holiday from Birmingham airport in Alabama in the US instead of Birmingham in the West Midlands.

Even more embarrassing, Richella had kept the trip, which she had booked through, secret for more than a year before revealing her present to husband Ben in front of friends and family at a party.

She only realised her mistake when the couple turned up to check in for their flights.

Ben, Richella’s husband, said: “When we turned up at the airport we couldn’t find the flight details anywhere.

“We approached one of the desks and they told us our holiday was booked from Alabama.

“I was gutted – more for my partner than for me. She had told everyone and she was really upset.”

Ben added: “It’s a common mistake apparently – but if that’s the case, the company’s website should make it more clear.” said the drop-down menu on its website made a clear distinction between the two airports.

A spokeswoman for the holiday company said: “While not an error on our behalf, we do feel very sorry that Richella and Ben only realised this choice of departure was incorrect once at the airport.

“This is when they contacted our customer service team, who did their best to assist on the day of travel.

“However there were no other flights available which could have been booked as an alternative.

“We take customer satisfaction very seriously and are committed to always finding the best possible solution.

“We have since contacted the airline and the hotel to ask whether any refund would be available. Unfortunately, as per the terms of conditions of the booking, this is not something that can be provided.

“Such cases are extremely rare,” the spokeswoman added.

“However we would like to take this opportunity to advise that customers check all details when making a booking, in particular departure and arrival airports (including airport codes), along with dates and times of travel.”

Photo credit: BPM Media

[01/23/16]   New web site up and running for all other holidays -

Check it out

[11/24/15]   We have some great cruise ffers in now for the Mediterranean and the Carbbean. call today to find out more. 01925 211355

[11/22/15]   WE have some great deals now for 2016 holidays in Florida and the rest of the USA. Give us a ring to find out more, book early and save money.

[09/20/15]   There will be a new web site soon for SandS Holidays which will have all the holiday offers on it. will post once it is constructed.

[09/20/15]   We have a fantastic offer for people wanting to purchase a villa in Orlando.
Up to $2500 a month guaranteed income for 5 years when you purchase one of our fantastic new homes in Orlando.
Call me for more information. 17/09/2015

Luxury Orlando Villas & Holiday Homes to Rent | SandS Villas

Hi All, we have some great offers for 2016 holidays to Orlando. Flights are always best booked in advance nowadays for best prices, ring us for a quote on 01925 211355 or visit the web site at SandS villas has many years experience in travel, specialising in Florida. We offer luxury villas and holiday home to rent in Orlando, Florida.

[09/07/15]   We have a fantastic offer for people wanting to purchase a villa in Orlando.
Up to $2500 a month guaranteed income for 5 years when you purchase one of our fantastic new homes in Orlando.
Call me for more information.

[08/28/15]   We have lots of Summer holidays with Thomas Cook, Thomson and we are getting deals in for Orlando as well.

Ski holidays also available, just give us a ring or send your requirements on an email to me and I will get back to you.


SandS Villas Ltd




33 Mottram Close

Opening Hours

Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 6pm
Sunday 9am - 6pm
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