Parasol

Parasol

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Please continue to use the LiveChat function if you need to speak to our team, or if you are awaiting payment, please private message us so we can look into it for you straight away. Thank you for your patience and again, we apologise for any inconvenience this may be causing. https://parasolgroup.co.uk/portal-maintenance/
Update 15th January: Payments have already been paid to many employees and we are continuing to process advance payments for many more employees over the weekend. For many, we expect this advance payment will be broadly in line with your normal pay after deductions. We do though fully appreciate that this won’t be the position in all cases.

We will do everything we can to support you. Please connect with our Employee Support team via LiveChat between 10am and 4pm by visiting https://parasolgroup.co.uk/portal-maintenance if:

> You are expecting pay, and you haven’t received it yet

> The payment you have received is lower than you were anticipating and this will create hardship
The root cause of our IT systems issue has been identified as malicious activity on our network. The ongoing forensic exercise and investigations currently indicate that your personal information has not been extracted. To ensure the safety and integrity of your data, we have suspended our systems and you will still be unable to access My Parasol portal.

We are continuing to make same day payments today, as well as over the weekend, to ensure we are reaching employees who are due to be paid as quickly as possible. We know we are not providing our usual levels of support to you and we will of course not apply our usual margin to these payments.

You can contact Employee Support via LiveChat until 7pm tonight or between 10am and 4pm Saturday and Sunday by visiting https://parasolgroup.co.uk/portal-maintenance
We are experiencing an ongoing systems outage which is impacting parts of our group. You will currently still be unable to access My Parasol portal. We are continuing to make advance payments to employees and you will have received an email today from our CEO, Doug Crawford, providing full information and everything you need to know to stay in contact with us at Parasol. If you were expecting pay, haven’t received it and haven’t heard from us, please get in contact and we will prioritise your payment.

As ever, we apologise for any inconvenience that this may cause you. You are able to contact Employee Support by telephone on 01925 644860 or through LiveChat by visiting https://parasolgroup.co.uk/portal-maintenance.

We are here to support you as always.
We are currently experiencing a system outage which is impacting parts of our group. We are working tirelessly to resolve this as a matter of urgency however, you will currently be unable to access My Parasol portal. We apologise for any inconvenience that this may cause you. Your ability to contact Employee Support by telephone on 01925 644860 or through LiveChat is unaffected and we are here to support you as always.

If your enquiry is urgent, especially if you are expecting a payment from us today - please message us privately with your full name, employee ID and contact number so we can arrange for a member of our Employee Support team to call you directly. Alternatively you can connect with our team via LiveChat on our website.
We're here to support you if you need us over Christmas we're open as follows:

• 24th Dec - 9am - 12:30pm
• 25th - 28th Dec - Closed
• 29th Dec - 9am - 4pm
• 30th Dec - 9am - 4pm
• 31st Dec - 9am - 12:30pm
• 4th Jan - Normal hours resume

Happy Christmas!
Want a chance to win £100 in Amazon vouchers? Take part in our annual Contractor Survey and have your say on the key issues that have affected contractors and umbrella employees in 2021

Start here: https://bit.ly/Parasolsurvey
Have your say! We’ve opened up our annual Contractor Survey which explores the challenges, frustrations and issues faced by the self-employed and contractor community over the last 12 months.

To take part in this year’s survey, simply click this link - https://bit.ly/Parasolsurvey Don’t forget to enter your details for the chance to win one of five £100 Amazon vouchers (just in time for any last-minute Christmas shopping).
From on-boarding a record number of new employees to dealing with unprecedented demand for our support, we've had quiet the year at the Parasol Group.

Today we're celebrating reaching the milestone of 1000 reviews from our fantastic employees on Trustpilot ⭐⭐⭐⭐⭐

Read more here: https://bit.ly/3m0uSBM

#1000reviews #Trusted #ThankYou
💬 “Sick pay should not be an afterthought because it is a crucial element of employment law, including for those working through an umbrella company” - Joanne Harris, Head of Technical, Compliance and Payroll.

Jo spoke to Contractor UK the inner workings of sick pay for umbrella employees, exploring topics including:

✅SSP
✅Eligibility and deadlines
✅Covid sick pay
✅Exemptions
✅How to claim

Read more: https://lnkd.in/eFZxubqy

#sickpay #umbrellacompanies #contractors #employment
We are offering customer services roles as part of the UK government’s Kickstart initiative.

Are you aged 16-24, receiving Universal Credit and looking for an exciting new challenge? If you have answered "yes" to these questions, then you’re in the right place.

At Parasol, we are working alongside a new government scheme to create 6-month work placements in customer services. Our placements will give you the experience you need to get your foot in the door in your chosen profession

We can offer a variety of flexible working options to suit your individual needs, plus access to additional hours and bonuses.

If you are looking for your next exciting opportunity, please get in touch with us, all referrals must be made via your work coach at the Jobcentre – DM us or email [email protected]
This May Bank Holiday our teams are available to answer your calls on the following days

𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Saturday 1st May: 10am - 2pm
𝗕𝗲𝘀𝘁 𝗔𝗱𝘃𝗶𝗰𝗲
Saturday 1st May: 10am - 4pm

We're then back to normal hours on Tuesday 4th May https://bit.ly/3t10Qhu

We’re a specialist umbrella company, supporting contractors, freelancers and the recruitment agencies that supply them.

Operating as usual

Parasol updated their phone number. 02/03/2022

Parasol updated their phone number.

Parasol updated their phone number.

17/01/2022

Please continue to use the LiveChat function if you need to speak to our team, or if you are awaiting payment, please private message us so we can look into it for you straight away. Thank you for your patience and again, we apologise for any inconvenience this may be causing. https://parasolgroup.co.uk/portal-maintenance/

15/01/2022

Update 15th January: Payments have already been paid to many employees and we are continuing to process advance payments for many more employees over the weekend. For many, we expect this advance payment will be broadly in line with your normal pay after deductions. We do though fully appreciate that this won’t be the position in all cases.

We will do everything we can to support you. Please connect with our Employee Support team via LiveChat between 10am and 4pm by visiting https://parasolgroup.co.uk/portal-maintenance if:

> You are expecting pay, and you haven’t received it yet

> The payment you have received is lower than you were anticipating and this will create hardship

14/01/2022

The root cause of our IT systems issue has been identified as malicious activity on our network. The ongoing forensic exercise and investigations currently indicate that your personal information has not been extracted. To ensure the safety and integrity of your data, we have suspended our systems and you will still be unable to access My Parasol portal.

We are continuing to make same day payments today, as well as over the weekend, to ensure we are reaching employees who are due to be paid as quickly as possible. We know we are not providing our usual levels of support to you and we will of course not apply our usual margin to these payments.

You can contact Employee Support via LiveChat until 7pm tonight or between 10am and 4pm Saturday and Sunday by visiting https://parasolgroup.co.uk/portal-maintenance

13/01/2022

We are experiencing an ongoing systems outage which is impacting parts of our group. You will currently still be unable to access My Parasol portal. We are continuing to make advance payments to employees and you will have received an email today from our CEO, Doug Crawford, providing full information and everything you need to know to stay in contact with us at Parasol. If you were expecting pay, haven’t received it and haven’t heard from us, please get in contact and we will prioritise your payment.

As ever, we apologise for any inconvenience that this may cause you. You are able to contact Employee Support by telephone on 01925 644860 or through LiveChat by visiting https://parasolgroup.co.uk/portal-maintenance.

We are here to support you as always.

12/01/2022

We are currently experiencing a system outage which is impacting parts of our group. We are working tirelessly to resolve this as a matter of urgency however, you will currently be unable to access My Parasol portal. We apologise for any inconvenience that this may cause you. Your ability to contact Employee Support by telephone on 01925 644860 or through LiveChat is unaffected and we are here to support you as always.

If your enquiry is urgent, especially if you are expecting a payment from us today - please message us privately with your full name, employee ID and contact number so we can arrange for a member of our Employee Support team to call you directly. Alternatively you can connect with our team via LiveChat on our website.

21/12/2021

We're here to support you if you need us over Christmas we're open as follows:

• 24th Dec - 9am - 12:30pm
• 25th - 28th Dec - Closed
• 29th Dec - 9am - 4pm
• 30th Dec - 9am - 4pm
• 31st Dec - 9am - 12:30pm
• 4th Jan - Normal hours resume

Happy Christmas!

27/11/2021

Want a chance to win £100 in Amazon vouchers? Take part in our annual Contractor Survey and have your say on the key issues that have affected contractors and umbrella employees in 2021

Start here: https://bit.ly/Parasolsurvey

25/11/2021

Have your say! We’ve opened up our annual Contractor Survey which explores the challenges, frustrations and issues faced by the self-employed and contractor community over the last 12 months.

To take part in this year’s survey, simply click this link - https://bit.ly/Parasolsurvey Don’t forget to enter your details for the chance to win one of five £100 Amazon vouchers (just in time for any last-minute Christmas shopping).

22/10/2021

From on-boarding a record number of new employees to dealing with unprecedented demand for our support, we've had quiet the year at the Parasol Group.

Today we're celebrating reaching the milestone of 1000 reviews from our fantastic employees on Trustpilot ⭐⭐⭐⭐⭐

Read more here: https://bit.ly/3m0uSBM

#1000reviews #Trusted #ThankYou

Contractor guide to umbrella company sick pay 27/09/2021

Contractor guide to umbrella company sick pay

💬 “Sick pay should not be an afterthought because it is a crucial element of employment law, including for those working through an umbrella company” - Joanne Harris, Head of Technical, Compliance and Payroll.

Jo spoke to Contractor UK the inner workings of sick pay for umbrella employees, exploring topics including:

✅SSP
✅Eligibility and deadlines
✅Covid sick pay
✅Exemptions
✅How to claim

Read more: https://lnkd.in/eFZxubqy

#sickpay #umbrellacompanies #contractors #employment

Contractor guide to umbrella company sick pay Know your rights to Statutory Sick Pay as an umbrella contractor, but get clued up before you fall unwell.

01/07/2021

We are offering customer services roles as part of the UK government’s Kickstart initiative.

Are you aged 16-24, receiving Universal Credit and looking for an exciting new challenge? If you have answered "yes" to these questions, then you’re in the right place.

At Parasol, we are working alongside a new government scheme to create 6-month work placements in customer services. Our placements will give you the experience you need to get your foot in the door in your chosen profession

We can offer a variety of flexible working options to suit your individual needs, plus access to additional hours and bonuses.

If you are looking for your next exciting opportunity, please get in touch with us, all referrals must be made via your work coach at the Jobcentre – DM us or email [email protected]

May Bank Holiday Opening Hours | Parasol 30/04/2021

May Bank Holiday Opening Hours | Parasol

This May Bank Holiday our teams are available to answer your calls on the following days

𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Saturday 1st May: 10am - 2pm
𝗕𝗲𝘀𝘁 𝗔𝗱𝘃𝗶𝗰𝗲
Saturday 1st May: 10am - 4pm

We're then back to normal hours on Tuesday 4th May https://bit.ly/3t10Qhu

May Bank Holiday Opening Hours | Parasol When you contact Parasol, rest assured, you'll always receive the best advice. We've reduced our opening hours over the bank holiday.

30/04/2021

𝗘𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗼𝗻 𝗠𝘆 𝗣𝗮𝗿𝗮𝘀𝗼𝗹

Earlier today, we were experiencing unprecedented demand on our My Parasol portal which meant some page load speeds were slower than we would like.

We are now performing an infrastructure upgrade to fully resolve this issue.

We expect this maintenance to take 30 minutes maximum and we apologise for any inconvenience caused.

𝗣𝗹𝗲𝗮𝘀𝗲 𝗻𝗼𝘁𝗲 – 𝗼𝘂𝗿 𝗽𝗮𝘆𝗿𝗼𝗹𝗹 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻 𝗶𝘀 𝘂𝗻𝗮𝗳𝗳𝗲𝗰𝘁𝗲𝗱 𝗯𝘆 𝘁𝗵𝗶𝘀 𝘂𝗽𝗴𝗿𝗮𝗱𝗲 𝗮𝗻𝗱 𝗽𝗮𝘆𝗿𝗼𝗹𝗹𝘀 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗲 𝘁𝗼 𝗿𝘂𝗻 𝗮𝘀 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲𝗱.

30/04/2021

We have seen high levels of growth within Parasol over recent weeks. As a result, we are currently experiencing unprecedented demand on our My Parasol portal which may mean some page load speeds are slower than we would like. We are working to optimise this as a priority and we apologise for any inconvenience caused.

MyParasol - Login to your account 23/04/2021

MyParasol - Login to your account

One of the quickest and easiest ways to get in contact with our Employee Support team is via our Live Chat function. So, if you have a question or need some advice, head to MyParasol.co.uk and select the Chat With Us icon in the bottom right of the screen.

We look forward to chatting soon!

https://bit.ly/3tQBZy8

MyParasol - Login to your account Login here to MyParasol – the leading online portal from Parasol group, the UK’s favourite umbrella company.

'Agencies & contractors do not need umbrellas', says MP 22/04/2021

'Agencies & contractors do not need umbrellas', says MP

Do Recruitment Agencies and Contractors need umbrella companies? Parasol's Director of Strategic Sales, Clarke Bowles has spoken to TALiNT International after an MP recently voiced concerns over the industry.

Read what Clarke had to say here: https://bit.ly/3aLrLI3

#Umbrella #news

'Agencies & contractors do not need umbrellas', says MP TALiNT International News - The co-chair of the Loan Charge APPG report on the contracting industry has effectively called for an end to umbrella companies by suggesting the government strike out part of its Finance Bill.

An Idiot's Guide to IR35 | Parasol 21/04/2021

An Idiot's Guide to IR35 | Parasol

The reforms to off-payroll came into force on 6th April. Now, over 2 weeks on are you still struggling to get the grips with IR35?

To help give you the information you need we’ve created 𝐀𝐧 𝐈𝐝𝐢𝐨𝐭’𝐬 𝐆𝐮𝐢𝐝𝐞 𝐭𝐨 𝐈𝐑𝟑𝟓, we'll help to you understand the legislative jargon and break down the reform changes in easy to understand chunks!

To make sure you're up to date, read it today: https://bit.ly/3fl0wH5

#IR35 #OffPayroll #ir35reform

An Idiot's Guide to IR35 | Parasol The IR35 reforms to the private sector are fast approaching. To help get you ready for the changes, we’ve developed an idiot’s guide to IR35.

IR35: How Will Construction Companies be Affected - UK Construction Online 15/04/2021

IR35: How Will Construction Companies be Affected - UK Construction Online

IR35: How will construction companies be affected?

Joanne Harris joined with UK Construction Media and discussed the recently introduced reforms to off-payroll and the potential impact on the construction industry, read on to know more: https://bit.ly/3e3YRnh

#IR35ready #Construction

IR35: How Will Construction Companies be Affected - UK Construction Online Joanne Harris from Parasol, explains the changes and potential consequences that construction companies must be aware of.

What does Inside IR35 Mean? Implications of Working Within IR35 07/04/2021

What does Inside IR35 Mean? Implications of Working Within IR35

Now that the reforms to IR35 have come into force, as a recruiter, are you receiving questions from your contractors relating to the IR35 status of their assignment?

In the final installment of our series ‘𝗚𝗲𝘁𝘁𝗶𝗻𝗴 𝗥𝗲𝗮𝗱𝘆 𝗳𝗼𝗿 𝗜𝗥𝟯𝟱’ we look at the implications of being inside IR35 and how to challenge an IR35 determination.

Read on to know more and get the information you need: https://bit.ly/3dJcWWL

#IR35 #IR35ready #ir35reform

What does Inside IR35 Mean? Implications of Working Within IR35 In our simple guide, we explain what the implications of falling inside IR35 are and what this could mean to both recruiters and contractors.

05/04/2021

The reforms to IR35 come into force tomorrow if you have contractors walking on (chocolate) egg shells this Easter about their assignment's status speak to our Best Advice team today.

We're available from 8am - 6pm, call us on 𝟬𝟭𝟵𝟮𝟱 𝟲𝟰𝟰 𝟴𝟲𝟬

#Easter #IR35Ready

02/04/2021

🐣 Egg-cellent news, at Parasol we’re with you all the way this Easter 🐣

Our Best Advice team are available today 8am until 6pm

If you have any questions about the upcoming IR35 reforms call us today on: 0800 583 6000

#Easter #UmbrellaEmployment

31/03/2021

There is a National Power grid outage in the North West of England and as a consequence it may mean you are experiencing a delay in having your call answered. We’re very sorry for the inconvenience but thank you for your patience

31/03/2021

This Easter Bank Holiday weekend we’re extending our opening hours to make sure you have all the support you need.

With IR35 approaching on Tuesday 6th April our Best Advice team will be available to speak your contractors who are looking to transition to an umbrella provider that has flown the flag for compliance and employee support over the past 12 months.

If you need to speak to us you can call us on 0800 583 6000, during the below hours:

🐣 2nd April - 8am – 6pm
🐣 3rd April – Closed
🐣 4th April – Closed
🐣 5th April – 8am – 6pm
🐣 6th April – return to normal hours

Or you can visit us here: https://bit.ly/39vYWhR

#IR35ready #IR35 #IR35reform

Videos (show all)

Under the Umbrella Vocast
YoCo Deadline - 29 July
What You Gain with a Limited Company
How we respond to you - 27 June - 3 July
How We Respond - 20-26 June
Euro 2016: Give us your best
The Footballer and the Umbrella Worker
How are we doing?
How We Responded - 23-29 May 2016

Telephone

Address


Warrington
WA1 1RL

Opening Hours

Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 7pm
Saturday 10am - 4pm

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