Supportwave

Reduce vendor complexity. Increase accountability.

More teams are moving away from fragmented vendor setups and toward a simpler, more unified model.

One partner. Clear ownership. Less coordination.

Supportwave brings engineering, infrastructure, and support together -embedded into your team and aligned to your SLAs.

The result: faster delivery, stronger accountability, and less overhead.

If you’re looking to simplify your delivery model, book a demo with our team: https://calendly.com/d/cktc-z6d-zg7/discovery-call?month=2026-04

Please join us in welcoming Jayde Roberts to the team! 🎉

Jayde joins Supportwave as a Senior Account Executive, bringing a strong background in SaaS sales, partnerships, and growth. She focuses on building strong relationships and helping organisations access the technical talent and support they need to scale.

Before Supportwave, Jayde led partnerships and sales initiatives in the tech space and has also founded her own ventures — giving her a unique perspective on both building and supporting businesses.

Fun fact — Jayde has a background in graphic design, combining creativity with commercial thinking.

Great to have you on the team, Jayde! 🚀

Owning talent is no longer the only model.

McKinsey’s latest research shows top-performing organisations are building fluid workforce models - accessing skills when they need them, not only hiring them permanently.

The real advantage today?
Deploying the right capability at the right moment.
Speed now beats team size.

How do you respond when projects ramp up unexpectedly or you need niche skills fast?

Please join us in welcoming Devanté to the team! 🎉

Devanté brings over 12 years of IT experience, specialising in remote support and network infrastructure. With a natural talent for technology and a passion for solving complex technical challenges, he’s someone who truly thrives in the world of IT.

Fun fact — before IT, Devanté explored Civil Engineering (and excelled at it!) before following his real passion into tech.

Outside of work, he’s a competitive gamer and proud dog dad 🐶

We’re excited to have you on board, Devanté! 🚀

Agility is not culture. It is how your organisation is designed.

New research from McKinsey shows the highest-performing organisations are structurally agile, able to move resources, simplify decisions, and deploy talent where it matters most.

For CTOs, the takeaway is clear.
Design IT for elasticity, not fixed capacity.

Great to be at Data Centre World as part of Tech Show London 🇬🇧

It was fantastic connecting with partners, clients, and new faces across the data centre and infrastructure community. The conversations reinforced something we’re seeing across the industry: as environments scale, reliable support and strong SLAs matter more than ever.

From 24/7 global coverage to rapid response times, organisations are increasingly looking for support models that can scale with their infrastructure.
Always great to exchange ideas and hear what challenges teams are solving right now.

If we missed you at the event, feel free to reach out, always happy to continue the conversation.

🚀

Please join us in welcoming Darren V to Supportwave 👋

Darren joins us to head up our Helpdesk function, bringing valuable experience and strong leadership to one of the most critical parts of our service delivery.

As we continue scaling our AI-enabled IT support and global operations, his role will be key in ensuring consistent, high-quality outcomes for our clients.

Welcome to the team, Darren - we’re looking forward to what we’ll achieve together.

Robyn and Jayde from Supportwave were in Vegas last week for the Lyra & Evergreen Leadership Summit.

The conversation centred on scaling MSP helpdesk support without increasing headcount or operational complexity.

Great discussions, aligned challenges, and plenty of momentum coming out of it.
Thanks to Lyra and Evergreen for hosting. 🚀

🎉 Welcome to the team, Angelika! 🎉

We’re excited to welcome Angelika Rudensky to Supportwave as a Sales Account Executive. With experience across IT services, enterprise resource placements, and real estate, plus an academic background in Biochemistry, Angelika brings a strong mix of analytical thinking and relationship-driven sales expertise.

She’s passionate about building long-term client partnerships and has a keen interest in mindfulness and biohacking, exploring how performance and mental clarity drive success.

Welcome to Supportwave, Angelika! 🚀💙

High-volume requests are what slow IT teams down.

AI handles the everyday issues upfront, so engineers can focus on higher-value work — not constant interruptions.

Less noise. More impact.

👉 See how AI-enabled IT support works at www.supportwave.com or book a demo with a member of our team: https://calendly.com/d/cktc-z6d-zg7/discovery-call?month=2026-02