Outsource Fiji

Senior Workforce Management Generalist

In this role, you will be responsible for workforce planning, forecasting, scheduling, real-time performance monitoring, reporting, and supporting operational teams to achieve service level objectives while maintaining workforce efficiency.

Click on the link to apply.

Senior Workforce Management Generalist - Suva, Central Division, Fiji Senior Workforce Management Generalist About the Company Recoveries Corporation Pte Limited is a respected leader in debt collection, insurance claims recovery, and customer services, with over 30 years of industry experience and a strong client base across banking, government, insurance, utilities,...

Looking for your next career opportunity?

RCL Services Pte Limited is seeking motivated and talented individuals to join our growing team in Fiji. If you are passionate about delivering excellent customer experiences, working in a dynamic environment, and building a rewarding career in the outsourcing industry, we would love to hear from you.

Centre of Excellence Manager - Fiji - Suva, Central Division, Fiji Centre of Excellence Manager – Fiji About the Company At RCL Services, a subsidiary of Recoveriescorp, we believe in more than just business outcomes – we believe in helping communities build financially sustainable futures. With over 30 years of experience in the contact centre, customer servic...

Outsource Fiji congratulates Duco Consultancy on the official opening of its new office in Nadi, marking an important milestone in the company's growth and continued investment in Fiji's outsourcing sector.

The office was officially opened by the Former Deputy Prime Minister and Former Minister for Trade, Co-operatives and MSMEs, Honourable Manoa Kamikamica, who reaffirmed the Government's commitment to supporting innovation, investment, digital transformation, and the growth of knowledge-based industries in Fiji.

Founded in 2018, Duco Consultancy has established a strong international presence across Australia, Fiji, India, New Zealand, and the United States. The company now employs more than 225 professionals globally and has identified Fiji as a key hub for its future growth.

The new Nadi office will support the delivery of high-value Knowledge Process Outsourcing (KPO) services, with a strong focus on artificial intelligence, machine learning, data analytics, enterprise solutions, and digital transformation projects for clients across international markets.

𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞 𝐅𝐢𝐣𝐢 𝐦𝐚𝐫𝐤𝐬 𝐠𝐫𝐚𝐝𝐮𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐟𝐮𝐭𝐮𝐫𝐞 𝐥𝐞𝐚𝐝𝐞𝐫𝐬

Fiji’s outsourcing industry has strengthened its future leadership pipeline with the graduation of participants from the Leading for Impact Programme, an initiative delivered through a partnership between Outsource Fiji and Thrive4Women to equip professionals with the skills, confidence, and mindset needed to lead in an increasingly competitive global business environment.

The graduation ceremony held yesterday at the Tanoa Plaza Hotel in Suva celebrated the achievements of participants who successfully completed the programme, which focused on leadership development, communication, self-awareness, strategic thinking, and building the capabilities required to drive positive outcomes within organisations and teams.

Speaking at the graduation ceremony, Outsource Fiji Board Member Ms Neha Kumar congratulated the graduates for their commitment to personal and professional development and highlighted the critical role leadership plays in the continued growth of Fiji’s outsourcing sector.

“Firstly, congratulations to all of today’s graduates. Completing any leadership programme requires commitment, discipline, and a willingness to challenge yourself,” Ms Kumar said.

“Leadership is not something that develops overnight. It requires continuous learning, reflection, and the courage to step outside familiar territory. Today’s graduation is recognition of the effort you have invested in your own development, and that is something worth celebrating.”

Ms Kumar said Outsource Fiji’s commitment extends beyond promoting Fiji as a world-class outsourcing destination and includes investing in the people who will drive the future success of the industry.

“As many of you know, Outsource Fiji’s role extends beyond promoting Fiji as an outsourcing destination. We are equally focused on developing the people who will drive the future success
of our industry. Our Strategic Plan recognises that workforce development and talent readiness are critical to the long-term growth and competitiveness of Fiji’s outsourcing sector.”

“We often talk about investment, technology, infrastructure, and international markets. All of these are important. However, at the centre of every successful organisation is something far more important which is the people. The quality of leadership within our organisations often determines how successfully we respond to challenges, embrace opportunities, and create lasting impact.”
She said the programme was designed not simply to develop managers but to cultivate leaders who can think strategically, communicate effectively, build trust, navigate change, and bring out the best in those around them.

Participants explored leadership from multiple perspectives throughout the programme, strengthening communication skills, developing greater self-awareness, examining how they respond under pressure, and gaining practical tools for leading teams and influencing outcomes.

Ms Kumar also acknowledged the contribution of leadership facilitator and Thrive4Women Founder and Facilitator, Jane Counsel, whose extensive experience in leadership development helped shape the programme and guide participants through their leadership journey.

Thrive4Women Founder and Facilitator Ms Jane Counsel said the programme represented far more than traditional leadership training.

“What participants have been part of is far more than a training programme. It has been a shared commitment to developing leadership with greater intention, awareness, and impact. What made this programme particularly special was the strong sense of connection that was built throughout the journey.”

“The programme brought together diverse people, perspectives, and experiences from Fiji and Australia, creating an environment where participants could learn from one another, support one another, and grow together. Leadership does not happen in isolation. It is shaped through meaningful connections, constructive conversations, and a willingness to learn from those around us.”

Ms Counsel said participants were encouraged to reflect deeply on the type of leaders they wanted to become and the impact they wished to create both professionally and personally.

“Throughout the programme, participants were encouraged to reflect on the kind of leaders they aspire to be, how they want to show up for others, and the impact they hope to create, not only within their organisations, but also within their communities and through the service they provide to customers.

She expressed confidence that graduates would continue creating meaningful impact across workplaces and communities.

“I have no doubt that each graduate will continue to lead with purpose and create meaningful impact across teams, organisations, cultures, and borders. The skills, insights, and relationships developed through this programme will continue to make a positive difference well into the future.”

Arunesh Prasad, Head of Human Resources, Fiji at RCL Services Pte Limited, said the programme provided valuable insights that would strengthen his leadership approach and support his professional growth.

“The Leading for Impact Programme has been an incredibly valuable experience. It challenged me to reflect on my leadership style, strengthen my communication skills, and better understand how to inspire and support people within the workplace.

“As a Human Resources professional, leadership is at the heart of everything we do, and the practical tools, insights, and perspectives gained through this programme will help me become a more effective leader and contribute more meaningfully to the success of my team and organisation. I am grateful to Outsource Fiji and Thrive4Women for creating a platform that encourages continuous learning and personal growth.”

As Fiji’s outsourcing industry continues to evolve amid changing client expectations, technological advancement, and increasing global competition, Outsource Fiji remains committed to strengthening workforce capability and leadership capacity across the sector.

A total of 44 participants were part of the leadership training programme.

🌱We applaud Recoveries Corp Limited (RCL) for its commitment to energy efficiency and sustainable business practices.

🤝 Thank you, Market Development Facility for supporting practical sustainability initiatives that are helping businesses build a more resilient future.

Climate action in Fiji’s sector doesn’t always require big infrastructure—it can start with practical decisions inside the office.

💡 This World Environment Day, we’re celebrating MDF partner, Recoveries Corp Limited (RCL), which is investing in energy efficiency, upgrading lighting systems, installing air conditioning energy savings devices, and an electric current optimisation system to reduce energy consumption and manage operating costs.

📉 These changes also help the business keep up with growing expectations from clients around emissions reporting.

For many outsourcing firms operating in leased spaces, renewable energy investments can be complex. Energy efficiency offers a more immediate, practical way to reduce costs and better manage energy use.

🌍 Through its partnership with Outsource Fiji , MDF is supporting companies like RCL to understand where these changes can make a difference, starting with energy audits and practical recommendations.



Australian High Commission, Fiji

𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞 𝐅𝐢𝐣𝐢 𝐫𝐞𝐢𝐧𝐟𝐨𝐫𝐜𝐞𝐬 𝐜𝐨𝐦𝐦𝐢𝐭𝐦𝐞𝐧𝐭 𝐭𝐨 𝐠𝐨𝐨𝐝 𝐠𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞, 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐚𝐧𝐭𝐢-𝐜𝐨𝐫𝐫𝐮𝐩𝐭𝐢𝐨𝐧 𝐚𝐰𝐚𝐫𝐞𝐧𝐞𝐬𝐬

Demonstrating its commitment to transparency, accountability, and ethical leadership, the Outsource Fiji Secretariat yesterday participated in an Anti-Corruption Awareness Session facilitated by the Fiji Independent Commission Against Corruption - FICAC.

The session was conducted by FICAC officer Ms Perina Manaseitava and attended by Outsource Fiji Executive Director Mr. Josefa Wivou, Manager Corporate Affairs Ms. Shivika Patel, and Marketing and Communications Consultant Mr. Pravin Narain.

As Fiji's outsourcing and business process management industry continues to grow and attract international clients, the Secretariat recognised the importance of strengthening governance practices and maintaining the highest standards of integrity in its operations.
The awareness session provided participants with a comprehensive understanding of corruption-related offences, including bribery, abuse of office, conflicts of interest, fraud, solicitation, official corruption, and other unethical practices that can undermine organisational credibility and public trust. The training also examined the legal consequences and penalties associated with
such offences under Fiji's legislative framework.

Participants explored practical workplace scenarios and discussed strategies for identifying, preventing, and reporting corrupt behaviour while maintaining impartiality, professionalism, and accountability in the workplace.

The session further highlighted the importance of organisational policies, internal controls, and ethical safeguards that protect both employees and institutions from corruption risks. Discussions focused on how individuals can remain vigilant and uphold integrity while carrying out their professional responsibilities.
Speaking following the session, Outsource Fiji Executive Director

Mr. Josefa Wivou said integrity remains fundamental to the organisation's mission and leadership role within the industry.

"The strength of any organisation is not measured solely by its achievements, but by the values that guide its decisions. At Outsource Fiji, we recognise that integrity, transparency, and accountability are the cornerstones of sustainable growth and credible leadership,” Mr Wivou said.

"As the national industry body representing Fiji's outsourcing and business process management sector, we have a responsibility to set the benchmark for ethical conduct. We expect the highest standards from ourselves because our members, stakeholders, and partners place their trust in us. Sessions such as these ensure that we continue to uphold that trust and lead with purpose, professionalism, and integrity."

Manager Corporate Affairs Ms. Shivika Patel said the training reinforced the importance of embedding ethical behaviour across all levels of an organisation.

"Reputation is one of the most valuable assets any organisation possesses, and reputation is built through consistent ethical behaviour. This training reinforced the importance of making principled decisions, even in situations where the right course of action may not always be the easiest one."

"As professionals entrusted with representing our members and engaging with key stakeholders, we must hold ourselves to a standard that reflects the values of transparency, fairness, and accountability. The knowledge shared by FICAC provides a strong foundation for strengthening those standards and ensuring that integrity remains embedded in our organisational culture."

Marketing and Communications Consultant Mr. Pravin Narain said strong governance and ethical awareness are increasingly important in maintaining Fiji's reputation as a trusted outsourcing destination.

"In today's environment, where public trust is increasingly difficult to earn and easy to lose, integrity has become one of the most important strategic assets an organisation can possess. Ethical leadership is no longer simply a compliance requirement, but it is a competitive advantage."

"The outsourcing industry is built on confidence, trust, and long-term partnerships. Clients choose destinations where governance is strong, institutions are credible, and organisations operate with transparency. This awareness session reinforces Outsource Fiji's commitment to ensuring that our actions reflect the standards we promote and the reputation we want Fiji's outsourcing industry to be known for globally."

"By investing in governance and ethical awareness, we are not only protecting our organisation but also contributing to the credibility, maturity, and international competitiveness of Fiji's outsourcing sector. That is a responsibility we take very seriously."

Outsource Fiji thanked FICAC and facilitator Ms Manaseitava for delivering the session and sharing valuable insights that will assist the Secretariat in further strengthening its governance framework and ethical culture.

The organisation noted that as Fiji continues to position itself as a competitive and trusted outsourcing destination, strong governance, transparency, and accountability will remain critical pillars in building investor confidence, strengthening stakeholder trust, and supporting the long-term growth of the industry.
Outsource Fiji continues to demonstrate its commitment to organisational excellence and to fostering a culture of integrity that supports the sustainable development of Fiji's outsourcing and business process management sector.

Ends

🚨 VACANCY ALERT

We’re looking for motivated Electrical Engineering graduates ready to gain hands-on experience, grow their skills, and be part of a team that values learning and development. If you’re eager to turn your knowledge into real-world impact, this could be your next opportunity.

📍 Suva, Fiji
📧 Send your application to: [email protected]
📅 Applications close: 14th June 2026

A proud achievement for Fiji and our outsourcing industry 🇫🇯

Congratulations to all our members and industry stakeholders who continue to raise the standard of service excellence and help position Fiji among the world’s top offshore CX destinations. Your hard work, commitment, and passion are helping put Fiji on the global map.

𝐅𝐢𝐣𝐢 𝐫𝐚𝐧𝐤𝐞𝐝 𝐚𝐦𝐨𝐧𝐠 𝐠𝐥𝐨𝐛𝐚𝐥 𝐭𝐨𝐩 𝟓 𝐟𝐨𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠

Fiji has achieved a major international milestone after being ranked among the world’s top five most favoured offshore customer experience (CX) delivery destinations in the newly released 2025 CX Technology and Global Services Survey.

Published by Ryan Strategic Advisory, the global survey gathered insights from 815 enterprise customer management decision-makers across 12 major demand markets spanning North America, Western Europe and Asia-Pacific. The findings highlight Fiji’s growing reputation as a trusted, resilient and people-focused outsourcing destination in an increasingly competitive global industry.

The survey assessed approximately 40 offshore and nearshore destinations using a favourability scale of one to six, with respondents evaluating each market based on its attractiveness for customer experience and contact centre delivery services.
India retained its position as the world’s most favoured offshore CX delivery destination in 2025, followed by the Philippines in second place, while Poland and South Africa shared third position. Fiji emerged strongly to secure its place among the global top five offshore customer experience destinations.

According to the survey findings, Fiji was ranked as the most favoured offshore destination among respondents in New Zealand and Singapore, while also recording strong favourability scores across the wider Asia-Pacific region, North America and the United Kingdom.

Outsource Fiji Executive Director Josefa Wivou described the recognition as a significant achievement for Fiji’s outsourcing industry and the wider national economy.

“This recognition is a proud moment not only for Outsource Fiji, but for the entire country. Fiji being ranked among the world’s top five most favoured offshore customer experience destinations reflects years of hard work, resilience and commitment from our industry stakeholders, government partners and the thousands of Fijians working across the outsourcing sector every day,” Mr Wivou said.

“What makes this achievement especially meaningful is that it comes directly from global enterprise decision-makers who are actively shaping the future of customer management and business services worldwide. Their confidence in Fiji demonstrates that we are no longer viewed as an emerging option, but as a credible, trusted and competitive outsourcing destination on the global stage.”

The report noted that Fiji has steadily climbed the global rankings over the past two years, with industry analysts attributing the country’s rise to its service quality, English-language capability, cultural alignment with key markets, stable operating environment and expanding CX sector.

Mr Wivou said Fiji’s growing international reputation reflects the country’s unique strengths in delivering people-centred customer management services.

“Fiji’s rise into the global top five reflects the unique strengths that our country brings to the outsourcing industry. We have a highly capable and adaptable workforce, strong English communication skills, cultural alignment with key international markets and a people-first service culture that continues to distinguish Fiji globally,” he said.

“At a time when organisations are seeking stable, resilient and high-quality delivery locations, Fiji is increasingly being recognised as a destination that offers both operational excellence and genuine human connection in customer experience delivery.”
The survey further highlighted that global outsourcing decisions are increasingly being shaped by operational resilience, workforce capability, infrastructure stability and business continuity as organisations navigate geopolitical uncertainty, climate-related risks and rapid technological transformation.

Mr Wivou said the achievement also signals broader opportunities for growth and investment within Fiji’s outsourcing industry.
“This milestone is encouraging, but for us it is also a reminder that there is still significant opportunity ahead. Outsource Fiji remains committed to working closely with industry members, government, training institutions and international partners to continue building a sustainable, future-ready outsourcing ecosystem for Fiji,” he said.
“As global customer experience models continue to evolve through technology, AI and changing client expectations, Fiji is well-positioned to grow into higher-value services while maintaining the warmth, professionalism and quality service standards that we are
“Our focus now is to build on this momentum, create more meaningful employment opportunities for Fijians and continue strengthening Fiji’s position as the nearshoring destination of choice in the Pacific.”

The other countries recognised for strong regional performance in the 2025 survey included Malaysia, Mexico, Guyana, Jamaica, Colombia, Morocco, Tunisia, Senegal and Madagascar.

RCL Services is searching for a driven Team Leader, Outbound Sales to energise its growing sales floor. The role is ideal for someone who thrives on targets, loves coaching winning teams, and knows how to turn pressure into performance.

Click below to apply.

Team Leader - Outbound Sales - Suva, Central Division, Fiji We are RCL Services, the Fiji home of Recoveriescorp, a proudly Australian-owned business that has been doing things differently for 25+ years across collections, customer care and outbound sales. From our base in the Kalabu Tax Free Zone, Valelevu, our Suva team partners with some of Australia's mo...