This is the official page for the Service Design Master in Aalborg University Copenhagen. Have you ever experienced a long queue in a bank or post-office?
How much time have you spent in an airport? Have you considered that a hospital could do much more for its patients? Companies and organisations from the private and public sectors are now realising the importance of better designing their services, what results in an increasingly demand for service designers. The master in Service Systems Design at Aalborg University Copenhagen is one of the few
Åben som sædvanlig
Save the date! 🗓
Tomorrow 17th of February 2022, from 17.00 there will be live streaming of the event "Arts and Culture for Urban Transition: Transforming community spaces" from the seminar series "Cities in Action for the #NewEuropeanBauhaus: Leveraging on culture and arts".
The streaming will be Live on Facebook at CALL - Cities in Action for Learning LAB - @https://lnkd.in/dFzD6XM9
Zoom registration: https://lnkd.in/dMUgbuUJ
❗️New Seminar ❗️Arts and Culture for Urban Transition: Transforming community spaces
🕠 WHEN? 17th February 2022, 5pm (CET)
💻 Where? Zoom registration: https://lnkd.in/dMUgbuUJ
Live Stream @https://lnkd.in/dFzD6XM9
Arts, shared performances, community engagement and spatial regeneration are keywords of an approach that puts culture at the centre of the transformation of our cities and territories.
What’s the role, which are the forms and tools of the contemporary artistic process which engage both the social dimension, like the inclusion of a community, and the urban one, with the creation of new narratives and actions in space? How can artistic and cultural practices contribute to the support quality of life, social inclusion and environmental sustainability, in line with the New European Bauhaus vision?
Join us for a conversation with:
🔸 Pierluigi Sacco, Professor of Economics, Università degli Studi G. D’annunzio di Chieti || Research Affiliate, [email protected] University
🔸 Matteo Lanfranchi, Effetto Larsen (IT)
Matteo Lanfranchi Founder and Artistic Director of Effetto Larsen. Born as a Theatre Company, Effetto Larsen currently works on several site-specific and participatory projects. Effetto Larsen collaborates with National and European Networks and Cultural Institutions, including IN SITU, IETM and La Strada Festival (A). Recent projects include Mnemosyne, After/Dopo, Pop Up Civilization, The Fair of Others.
🔸 Jesper Koefoed-Melson, Kulturdistriktet (DK)
Jesper Koefoed-Melson is a cultural entrepreneur and founder/director at Kulturdistriktet and Åben Festival in Copenhagen. His work at Kulturdistriktet consists on the promotion of cultural entrepreneurship, community building and stakeholder engagement for the promotion of cultural initiatives in the area of Østerbro and Nordhavn in Copenhagen.
🔸 Michał Piernikowski, Lodz Art Center (PL)
Michał Piernikowski is a Director of Łódź Design Festival and co founder of Łódź Art Center, in Łódź, Poland. Enthusiast of urban activities and design. Organiser and co-organiser of many projects related to creative industries: Ad Days Advertising Festival, Creative Industries Conference, Art Inkubator and Fotofestiwal.
Moderation and Discussion
Nicola Morelli, Aalborg University - Anna Moro, Politecnico di Milano
Seminar series: Cities in Action for the #NEWEUROPEANBAUHAUS: leveraging on culture and arts
Scientific coordination: Grazia Concilio, Florian Schneider, Nicola Morelli
Organization and scientific collaboration: Irene Bianchi, Ilaria Tosoni, Justyna Starostka
DAStU - Politecnico di Milano || Aalborg Universitet || NTNU - Norges teknisk-naturvitenskapelige universitet
Challenges and opportunities for #cultural actions to promote #change towards a more inclusive #urban environment.
Save the date! 🗓
Tomorrow 13th of January, from 17.00 to 19.00 there will be live streaming of the third event of the seminar series "Cities in Action for the #NewEuropeanBauhaus: Leveraging on culture and arts".
The streaming will be Live on Facebook at CALL - Cities in Action for Learning LAB - https://lnkd.in/dFzD6XM9
NEW SEMINAR 🔴 "Culture, social inclusion and the urban experience: Whose transformations?"
When? 🕟 13th January 2022, Thursday - 5 pm (CET)
Live on Facebook at CALL - Cities in Action for Learning LAB: https://lnkd.in/dFzD6XM9
With Virginia Tassinari (LUCA School of Arts - Politecnico di Milano), Anna Seravalli (Malmö University), Julie Hervé (Eurocities) and Paolo Bozzuto (DAStU - Politecnico di Milano) and Nicola Morelli (Aalborg Universitet)
The third event of the seminar series “Cities in Action for the #NewEuropeanBauhaus: Leveraging on culture and arts” explores the challenges and opportunities for cultural actions to promote change towards a more inclusive urban environment. We would like to focus on the generative capacity that could support cultural actions that drive change towards more inclusive cities.
After 2 intensive months working to enhance the More Music Group platform, our #SSDmaster students presented their status during the mid-term presentation! 🤩
It was very nice to see different approaches, insights, problem areas and ideas for solutions! While some are targeting the #userengagement in the platform; some others are focusing on how to enhance the relationship between students and teachers, bypassing different obstacles encountered in matching their profiles. There's one thing they all share: the goal of solving problems identified during their initial #researchactivities from a #humancentered perspective. Representative from More Music Group has been very pleased by this approach, for the #diversity of processes, and the promising envisioned ideas.📐🧑🎨
On the other hand, the students received a good amount of feedback both from the company, as well as their supervisors and peers to keep developing their ideas during the next month.
We are thrilled to see what #servicedesign output will be presented as a result of their #designprocess.
Finally our #SDTalks were back last week :partying_face: and we had the pleasure to kick-start this new season with Dr Jörn Bühring on “Service Design in the era of Digital Transformation: A Design Foresight Perspective 2025”🔮🎙
It was so nice to see so many people joining and engaging in the conversation 👏
We have collected some takeaways from the event, but would love to hear yours too!
- “With #FuturesThinking, we try to take the event horizon further in distance to understand what are the unarticulated meanings that yet need to come to the surface”.
- “When we talk about #futurescenarios, we are talking about a plurality of futures. We should prepare for a multiple-version of our #future. We want to do something that is powerful and visionable, even if this requires the discovery of a doomsday scenario; in fact, negative #trends are key for the practice”.
- “The role of humans in the 21st century is not to perform but to care for nature. This is what we mean by #life-centered #design”.
Jörn also gave us a book suggestion for whoever wants to approach Futures Thinking for the first time. The recommended reading is called “Future Shock”, written by Alvin Toffler together with his spouse Adelaide Farrell in 1970 📚.
The book introduces the consequences of a “super-industrial society” and how radical changes in technological advancements could induce people in becoming shocked and not ready yet for this constant societal revolution. Themes such as “information overload” as well as “post-industrial workplaces” and the “ephemerality of goods and relationships in our society” can be found in this publication.
Tell us, what were your thoughts after the talk? Have you already checked up the book? 🤓
Stay tuned for the coming events!
Dear SSD students, please consider to participate to this study that will start on November 15! All it is needed from your side is to install telegram and have fun with a chatbot application for 2 weeks. You will not be alone in this, since many other aau students from the Copenhagen campus will join to challenge you with their questions. Plus, It is a paid experiment! 😊
WeNet at AAU Copenhagen We invite you to join for a paid experiment with the [email protected] chatbot between 15-29 November! During this period you will interact with other AAU Copenhagen students through the chatbot, by asking questions or giving answers to questions posed by others. The questions can be related to any...
At the beginning fo September our new students from SSD7 started a new adventure with their semester project in collaboration with More Music Group ! More Music Technologies is a company founded in 2014 that connects music tutors and students for all ages by strengthening the music teaching profession and making music teaching more accessible to everyone.
During the following months our SSD7 students will work on improving the interaction and the overall experience provided by MMT platform in their service offering 🎼🎹🥁🎺🪗🎸🎻
The groups are already working on understanding and exploring potential interventions in relation to the business offer, the users engagement in the platform or the format of the lessons.
We are looking forward to follow our students in this exiting process!
After months of hard work, last Monday the students of SSD 8 presented their final #semesterprojects 🥳We had the pleasure to hear how they transformed their research findings into consistent and all-encompassing solutions for activating the Cultural District.
As in the previous presentations, we counted with the visit of Jesper Koefoed-Melson, our project collaborator and problem-owner, who also provided feedback to all the teams and congratulated the group for the inspiring and valuable inputs for the are 🏘🧐 On our side, we were proud to experience how they are capable of applying the course contents into complex systems incorporating a human perspective and considering all different kinds of stakeholders.
Undoubtedly, they are becoming great #servicedesigners, and can’t wait to see where that leads them from next year on 🤗
Yesterday we had the pleasure of hosting Michal Eitan from Bezalel Academy of Art and Design in our SDTalks. Michal presented a new #Designlab placed in a hospital and talked about the role of designers in the changing #healthcare system. Here are our three key takeaways from her presentation:
☝️ #systemthinking is the future! Designers can provide a unique contribution to big systems by understanding them as a whole.
✌️ In order to generate a #change and initiate a design process (in a hospital, f.x.), designers must start by finding the right person within the organization to support the project. The person who takes the decisions is not necessarily the most senior one, which implies the need of having a preliminary understanding of the organization.
👌 The current #megatrends in #healthcare are:
1. Moving from taking care of diseases to preventing diseases
2. Increasing/Establishing home hospitalization and tele-medication
3. Shifting the power balance in the relationships between doctors and patients due to easier access to information.
🤓Due to their #skills and #capabilities to generating empathy, understanding complex ecosystems, navigating stakeholders, and envisioning solutions, designers will play an important role in regards to all of them.
Today our students did their mid-term presentations on the semester project 🤩Two months and a half of intense work in the neighborhoods of Nordhavn and Østerbro have resulted in thought-provoking insights on how to create, promote and enhance the vibrancy and cultural aspects of this area.
Besides the common topic, it is fascinating to see the variety of approaches each group is working with, from the feeling of safety 🏃♀️👨👩👦 to the active involvement of local specialty business, or the artistic contribution of residents👨🎨👩🎨. Their presentations were followed by some relevant discussions and feedback from the collaborator partner, the members of the lab, and their peers.
We can’t wait to see what they come up with in the last phase of the process and their final presentations by the end of May. Stay posted!
We are back from Easter holidays with one more member on board the SD Lab! 🤩
Justyna Starostka has 15 years of experience in initiating and developing innovative projects and training programs in international environments. With a master in marketing and a Ph.D. in #design and #innovationmanagement, she based her research in Poland and Sweden. Justyna specializes in #useroriented design, #designthinking and #changemanagement. Her research focus is mostly on the strategic side of design, looking for ways to support design-based innovation and introduce design thinking to management processes. In her free time, Justyna is a hobby artist 🧑🎨, with an interest in different artistic techniques.
Welcome to the lab Justyna! We are glad to have you among us ✨
What's your mood today? 🤩🤨😞🙃😠🥴Are you aware of how our mood influences our design? And how does the user's mood affect the interaction with our design?
These were only some of the reflections that our #23 SDTalk brought to the table. Our speaker, Ph.D. Haian Xue, from the Faculty of Industrial Design at TU Delft introduced us to some of his research around the concept of #moodfocused #design. Unlike emotions, which could often be highly intensive and last for short periods of time, moods can last longer and have a significant influence on our responses. Moods can shift due to both internal (like our body) or external conditions (the activities we engage in, people we surround by...), so can be a key aspect to consider when designing.
Thanks again to Haian Xue, for this inspiring talk!
Read more about mood-focused design here:
Have you ever experienced a long queue in a post office? How much time have you spent at an airport? Or thought that a hospital could do much more for its patients? More and more, companies, governmental institutions and other organisations are realising the service experience they provide is of vital importance, and that it can be improved with more considered design. Because of this, service designers are increasingly in demand.
When looking ahead, we see that cities, governments and firms are facing new challenges and setting ambitious objectives, such as circular economy, sustainable living, data handling and large social and cultural shifts. In the future, we will need more creative people that can think and work in multidisciplinary ways, combining technical and creative skill sets and that can navigate the uncertainty of tomorrow's challenges. Services are becoming digital, interconnected and more complex to design and handle. This is what we prepare you for. Our program is uniquely shaped as to provide you with the insights to analyse multifaceted challenges and to design services as complex systems.
The Master’s programme in Service Systems Design at Aalborg University Copenhagen is one of the few in Europe, where we offer a relevant and exciting 2-year education, giving you all the skills you need to be a professional service designer.
Take a look at our official webpage, where you will find more information and a link to apply: www.servicedesign.aau.dk
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